1 Stern ist zu viel. Auf die Ware wochenlang gewartet, viel schlimmer ist nun die Post von FedEx, die 32,95 EUR Zollgebühren und Aufwendungspauschale beglichen haben wollen. Handmade in Italy ist di... もっと見る
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レビュアーのコメントを見てみましょう
I have been ordering gloves from Fratelli Orsini for several years and it has always been a good experience. My latest, olive hue cashmere lined gloves, are beautiful. Quality is exceptional. Great cu... もっと見る
I recently purchased a pair of leather gloves from Fratelli Orsini and I couldn’t be happier. The craftsmanship is immediately noticeable as soon as you take them out of the box: the stitching is fl... もっと見る
This company specializes in high-quality gloves of all types. I purchased a very high-quality pair of driving gloves from here in a gorgeous cognac color. I highly recommend this company for anyone se... もっと見る
企業情報
当該企業による記述
Fratelli Orsini celebrates the art of handmade Italian craftsmanship. Every pair of gloves and accessory is created by skilled artisans in Italy, using traditional techniques passed down through generations. Our collection of high-end leather gloves and accessories combines timeless elegance with exceptional quality. From the finest materials to the smallest details, each product is designed to last and to be treasured for years to come. We take pride in preserving true Italian craftsmanship, offering pieces that embody authenticity, style, and durability. With Fratelli Orsini, you don’t just wear an accessory - you experience the legacy of Italy’s finest artisans.
連絡先
Herengracht 420, 1017BZ, AMSTERDAM, オランダ
- info@fratelli-orsini.com
- fratelli-orsini.com
3.8
ほぼ満足
79件のレビュー
レビュー依頼の記録がありません
この企業は顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 100％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I had an issue in that I ordered a pair…
I had an issue in that I ordered a pair of Marino leather driving gloves that never showed up. I wrote them questioning their location. After some investigation on their part, they proved to my satisfaction, that it was not their fault. Despite their innocence, they still chose to make it right with me. I appreciate the effort and I love the gloves. They are extremely comfortable.
2024年3月25日
自発的なレビュー
Honteux
Honteux ! Quand vous commandez une paire de gants on vous promet une pochette en velours et un gel. À la place vous ne recevez qu’une pochette plus petite que les gants en tissu horrible. Quand vous réclamez on vous raconte que « Nous avons remplacé le sac en velours par un sac en coton, car la version précédente attirait trop de poussière » ! Et que le gel ne peut pas être envoyé séparément. 1 semaines après, l’offre est toujours active sur leur site. Vente mensongère.
2024年2月20日
自発的なレビュー
Fratelli Orsini からの回答
Dear Customer,
Thank you for your review, and we sincerely apologise for the experience you have had.
You are right to raise this, and we take your feedback seriously. The substitution of the velvet pouch with a cotton one should have been clearly communicated before your purchase, not after your complaint. We also acknowledge that the hand sanitiser was advertised as part of the offer and should have been included or the offer updated accordingly. We are reviewing our website listing as a matter of priority to ensure it accurately reflects what customers receive.
This is not the standard we hold ourselves to, and we are sorry for the frustration and disappointment this has caused.
Please contact me directly at j.zwart@fratelli-orsini.com with your order details and I will personally arrange an appropriate resolution for you.
Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com
Fratelli Orsini leather gloves
Bought a pair of cashmere lined leather gloves and they fit perfectly. Love that it’s made in Italy. Cashmere lining is very soft.
2024年2月8日
自発的なレビュー
Excellent product- Excellent customer service
My first pair of Diego gloves arrived missing both "female" ends of the snaps. (MFR/defect) I corresponded with Linda who was prompt, courteous and responsive. She sent me a new pair immediately.
She kept me updated with shipping and tracking of the replacement pair. Absolutely fantastic customer service! Love the gloves and can't wait to wear them! Thank you again!
2024年1月30日
自発的なレビュー
Keine guten Erfahrungen
Ich habe am 16.12.2023 ein paar Lederhandschuhe bestellt, die zeitnah eingetroffen sind. Leider waren sie zu klein, deshalb habe ich sie zurückgeschickt. Das Angebot umfasste ein Ledergel und einen Samtbeutel zur Aufbewahrung der Handschuhe. Leider habe ich diese beiden Dinge nicht
in meinem Paket gefunden, sondern lediglich einen Baumvollstoffbeutel. Bei der Rücksendung wurde ich mehrfach darauf hingewiesen, dass ich das Ledergel und den Samtbeutel wieder mit zurückschicken müsste, ansonsten würde es mir in Rechnung gestellt. Allerdings kann man nicht zurückgeben, was man nicht erhalten hat. Die Retoure ist am 5.01.2024 bei Fratelli orsini eingegangen , allerdings hatte ich bis gestern dem 28.01. noch keine Erstattung erhalten. Ich habe ihnen in einer Email eine Frist gesetzt und mit rechtlichen Konsequenzen drohen müssen bis sich diesbezüglich etwas getan hat. Am gleichen Tag bekam ich die Nachricht, dass die Ware jetzt eingegangen sei, was nachweislich schon am 5.01. passiert ist, und sie würden mir das Geld erstatten.
Ich werde dort nicht mehr bestellen.
2024年1月28日
自発的なレビュー
Fratelli Orsini からの回答
Dear Customer,
Thank you for taking the time to share your experience in such detail, and we are truly sorry for the frustration this has caused you.
We want to acknowledge each of your concerns: your order should have included the leather gel and a pouch, and we apologise that only a cotton bag was included. We also recognise that asking you to return items you never received was wrong, and we are sorry for the confusion this caused during the return process. Finally, the 23-day delay in processing your refund after we received your return on January 5 is simply not acceptable.
We are glad your refund has now been issued, but we fully understand that this experience has left you without confidence in us. We hope you will give us the opportunity to make it up to you.
Please feel free to contact me directly at j.zwart@fratelli-orsini.com and I will ensure that we rectify this with appropriate compensation.
I look forward to hearing from you!
Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com
Produit très correct, service client efficace
J’ai commandé des gants en agneau doublé agneau. Livraison très rapide La qualité est bonne sans être exceptionnelle compte tenu du prix a mon avis un peu élevé au final. Les gants ont été livrés sans boîte cadeau ni housse velours ni gel mais avec une vulgaire housse en jute. J’ai réclamé et le SAV a été très réactif et chaleureux (merci Japp ) et m’a remboursé 5€ sur paypal. C’est déjà ça.
Pas de chance mon épouse a acheté des gants avant noel et ceux là faisaient doublon, en plus ils étaient trop petit (prévoir une taille au dessus pour les gants fourres ) donc retour.
La demande s’est faite simplement sur le site avec possibilité de payer 2€ pour une assurance pour le port retour (à la charge du vendeur ) j’ai payé sachant que c’était facultatif.
Le colis est bien arrivé, après confirmation avec le site client toujours disponible, je viens de recevoir le remboursement
En résumé : à part le soucis d’emballage du produit, je reste globalement satisfait de mon expérience achat et du service client.
2024年1月10日
自発的なレビュー
Unangenehmer überdosierter Geruch von…
Unangenehmer überdosierter Geruch von Duftstoffen. Die Hände riechen extrem und langwierig nur nach Berührung der Handschuhe. Die Duftmoleküle reizen die Schleimhäute und lösen Benommenheit aus. Lüften und waschen hat nichts geändert. Die Handschuhe sind nicht nutzbar.
2023年12月18日
自発的なレビュー
Fratelli Orsini からの回答
Dear Anke,
Thank you for your review, and we are genuinely sorry to hear about the experience you had with your gloves.
We take your feedback very seriously. The fragrance used in the leather treatment process should not cause discomfort of this nature, and we sincerely apologise that it has affected you in this way. Your health and wellbeing are a priority and we understand that gloves causing irritation to your mucous membranes and drowsiness are simply unusable.
Please contact me directly at j.zwart@fratelli-orsini.com with your order details and I will personally ensure this is resolved for you immediately.
Once again, my sincere apologies for the inconvenience. I look forward to your reply.
Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com
Nie mehr!
- Erstes wurden mir die Handschuhe erst nach Wochen zu geschickt obwohl 1-3 Werktage zugesichert waren.
- Zweitens war anstatt des Samtbeutels ein billiger, viel zu kleiner Baumwollbeutel anbei.
- Drittens fehlte das Pflegegel komplett.
- Viertens hatte der Handschuh Größe 7 Flecken.
- Fünftens wurde mir für die fehlenden Teile eine Vergütung von 5!!! Euro angeboten
- Die Rückerstattung für die zurück geschickten Handschuhe habe ich eine Woche nach dem Erhalt bei Fratelli Orsini immer noch nicht erhalten.
2024年1月2日
自発的なレビュー
Fratelli Orsini からの回答
Dear Mr. Neumann,
Thank you for your review, and we sincerely apologise for the experience you had with your order.
Your gloves should have arrived with the original pouch and leather gel as advertised — we are sorry this was not the case, and that the packaging did not reflect the quality you expected at this price point.
I am also sorry that your message to our customer service team went unanswered. Please contact me directly at j.zwart@fratelli-orsini.com with your order details and I will personally ensure this is resolved to your satisfaction.
Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com
Scam!
Scam!
I have made an order FO-NL5131-24 one week ago and no tracking number, telephone is on voicemail, no response.
Dont buy here!
2024年1月2日
自発的なレビュー
Fratelli Orsini からの回答
Dear Hugo,
Thank you for taking the time to leave your feedback.
I completely understand how disappointing it is not to receive a tracking update or response in a timely manner. Please accept our sincere apologies for the lack of communication.
We take these matters very seriously, and I would like to personally investigate your order and make this right. Please contact me directly at j.zwart@fratelli-orsini.com with your order number so I can look into this for you and offer appropriate compensation for the delay.
I look forward to your reply.
Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com
Aucune nouvelle de ma commande
Tentative d'échange par mails à plusieurs reprises et par téléphone. Aucune réponse. Commande passée début décembre sans nouvelle malgré le débit du montant de ma commande sur mon compte.
2023年12月18日
自発的なレビュー
Fratelli Orsini からの回答
Dear Marie,
Thank you for taking the time to share your experience, and we sincerely apologise for the lack of communication regarding your order.
This is not the standard of service we hold ourselves to, and we fully understand your frustration. We would like to resolve this for you as quickly as possible.
Could you please send us a direct email at j.zwart@fratelli-orsini.comwith your order details. This will allow me to look into your case immediately and get back to you with a solution.
I look forward to your reply and making this right.
Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com
Gants reçus sans la pochette d’origine…
Gants reçus sans la pochette d’origine ni le produit d’entretien comme indiqué sur le site et sur le bon de commande . Reçu dans un sac en plastique et une pochette en jute bien trop petite pour mettre les gants, à ce prix c’est inacceptable. J’ai contacté le SAV sans réponse
2023年12月16日
自発的なレビュー
Fratelli Orsini からの回答
Dear Customer,
Thank you for your review, and we sincerely apologise for the incomplete delivery you received.
Your order should have included the original pouch and leather gel as shown on our website and stated in your order confirmation. We completely understand your disappointment — particularly given the price point — and we are sorry that our customer service team did not respond to your previous contact.
Please send your order details directly to j.zwart@fratelli-orsini.com and I will get back to you with an appropriate compensation.
Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com
modification de mon avis
j'ai finalement été contactée par le site m'informant que les gants n'étaient pas disponibles et me proposant de me rembourser .
2023年12月13日
自発的なレビュー
Ordinaire +++
Gants reçus sans la pochette en velours ni le gel. Envoyés dans une vulgaire pochette en plastique accompagnée d'une pochette en toile de jute trop petite pour y mettre les gants.
A ce prix, je trouve que c'est inadmissible pour des gants qui se veulent de luxe. Une boîte avec papier de soie serait un minimum pour les présenter.
Je les renvoie contre remboursement.
Le SAV parait être de qualité (contacts mails).
2023年12月8日
自発的なレビュー
Fratelli Orsini からの回答
Dear Marie,
Thank you for reaching out, and I sincerely apologise for the incomplete delivery you received.
Your order should have included the original pouch and a leather gel as shown on our website and stated in your order confirmation. I completely understand your disappointment — particularly given the price point — and I am very sorry that our customer service team did not respond to your previous contact.
I would very much like to resolve this for you. Could you please send me a direct email at j.zwart@fratelli-orsini.com with your order details and I will get back to you with an appropriate compensation.
I look forward to your response.
Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com
Das ist Betrug
Das ist Betrug! NICHT KAUFEN. Falsche Handschuhe geliefert. Kein Leder. Kein Lammfell. Keine Aufbewahrungsbox und kein Ledergel. Bei Rückgabe wird auf die "angebliche Box" bestanden. Ich erstatte Anzeige.
2023年12月12日
自発的なレビュー
Fratelli Orsini からの回答
Dear Stefan,
Thank you for bringing this to my attention.
I sincerely apologise that your order did not arrive as described — receiving the wrong gloves and missing items is absolutely not acceptable, and we take this very seriously.
I want to assure you that we are a legitimate business and that resolving this situation is our absolute priority. I would like to look into your case immediately and find a resolution.
Kindly contact me directly at j.zwart@fratelli-orsini.com with your order details and I will respond promptly and work with you to make this right.
I look forward to hearing from you so that we can resolve this as soon as possible.
Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com
Gants de mauvaise qualité
Gants de mauvaise qualité. Pas d'etui en velours ni de gel pour le cuir offert comme indiqué sur le site et sur le bon de commande. Seul un vulgaire sac en jute dans le paquet. J'ai effectué un retour et obtenu un remboursement 15 jours après réception à leur entrepôt suite à de nombreux messages envoyés. C'est finalement en les contactant via la messagerie d'Instagram que Fratelli Orsini a enfin pris en compte ma demande.
2023年12月9日
自発的なレビュー
Fratelli Orsini からの回答
Dear Marie,
Thank you for taking the time to share your experience, and we are sorry to hear that you were disappointed with your order.
Your gloves should have arrived complete with the cotton bag and leather gel as advertised — we apologise that this was not the case. I also fully acknowledge that the time it took to process your refund and the difficulty in reaching us were unacceptable, and I am very sorry you had to go through so many channels before receiving a response.
We are actively working to improve our customer service so that no one has to go through a similar experience. Could you please contact me directly at j.zwart@fratelli-orsini.com with your order details? I will ensure that we rectify this with an appropriate compensation.
Once again, my sincere apologies for the inconvenience. I look forward to your reply.
Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com
Keine Geschenkbox erhalten
Keine Geschenkbox erhalten. Aufbewahrungstasche aus Baumwolle statt wie angekündigt aus Samt.
Auf den schwarzen Lederhandschuhen waren weiße Ablagerungen.
Bislang keine Erstattung der Handschuhe (12 Tage nach Retoureneingang beim Händler).
2023年1月12日
自発的なレビュー
Fratelli Orsini からの回答
Dear Kati,
Thank you for your feedback, and I sincerely apologise for the experience you have had with your order.
Your order should have included the gift box and a velvet storage bag as advertised — I am sorry this was not the case, and that the gloves arrived with white deposits on the leather. This falls well below the standard we set for ourselves.
Regarding your refund, I understand that 12 days after receiving your return without a resolution is frustrating, I want to address this as a priority. Please contact me directly at j.zwart@fratelli-orsini.com with your order details and I will take care of this personally and ensure you are properly compensated.
I look forward to resolving this for you promptly.
Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com
No free sending back!
The quality is ok. the rabbit fur is very thin. you have to pay dpd for extra insurance when sending the package back, in other wise you send the pakage on your own risk.
2022年12月12日
自発的なレビュー
Fratelli Orsini からの回答
Dear Konrad,
Thank you for your review.
We are sorry the rabbit fur did not fully meet your expectations — its density can vary slightly depending on the style and lining, and your feedback helps us maintain our standards.
With regard to returns, we recommend insuring the package for your own peace of mind, as we cannot be held responsible for items lost or damaged in transit. I recognise this could be communicated more clearly and will be happy to look into this.
Please contact me directly at j.zwart@fratelli-orsini.com with your order details so we can find a resolution together.
Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com
DPD delivery & customer service
This company's webshop is working with DPD delivery service. DPD confirms delivery has been made while I have nothing received. I can not contact DPD by lack of contact details. When contacting this company. i could not be helped in english.
2022年12月13日
自発的なレビュー
Fratelli Orsini からの回答
Dear Marianne,
Thank you for sharing your feedback, and I am very sorry to hear about your experience with the delivery and customer service.
I completely understand how frustrating it is to receive a delivery confirmation from DPD while your package has not arrived, especially when you were unable to easily contact the courier or receive assistance in English.
Please accept my sincere apologies for the inconvenience and communication difficulties you experienced. We take these matters very seriously and I would like the opportunity to investigate this further for you.
Please contact me directly at j.zwart@fratelli-orsini.com with your order number so I can personally review the shipment status and work toward resolving this matter as quickly as possible.
Thank you again for bringing this to our attention.
Kind regards,
Jaap-Jan Zwart
Owner, Fratelli Orsini
j.zwart@fratelli-orsini.com
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企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
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