Had a broken piece of specialist piping in my building, my own handymen company led me in circles for 5 days on what should have been a simple fix. Finally got in touch with Clive at FreshGround who... ãã£ãšèŠã
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Absolutely fantastic service. Same day service to fix our few years old Billi Tap. Thank you Clive and the engineer Jamie Farrell who made it all happen. Jamie even did some extras too for us so Fresh... ãã£ãšèŠã
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I had emailed about my water dispenser being broken, expecting to be given a date for an engineer or technician to be available. instead one turned up within 5 minutes of me raising this issue and was... ãã£ãšèŠã
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Always a pleasure. Engineer call outs tend to be pretty quick and you can get updates if needed! I was left a message on my phone when they couldn't get thought to me to update times, which I really a... ãã£ãšèŠã
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At FreshGround, we pride ourselves on our fresh approach to providing workplaces with coffee machines and water dispensers, with the highest levels of customer service. Starting out as a small family business, weâve grown into one of the UKâs leading drinks suppliers, with offices in London, Manchester and Norwich. Sourcing the finest selection of quality beans, weâve been supplying great tasting coffee for nearly 40 years.
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4.6
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Excellent 5 star service
Excellent 5 star service, the technician was very knowledgeable and helpful. I whole heartedly recommend them, a really good experience.
2020幎9æ29æ¥
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FreshGround ããã®åç
Hello Tony
That's great to hear how happy you are with your experience with us! Thank you so much for taking the time to leave such a great review.
Best wishes,
Jess
Very fast to respond when we had aâŠ
Very fast to respond when we had a problem and sorted the problem really quickly.
Always supplies top up coffee beans on time.
The Jura coffee machine makes great coffee.
2020幎9æ25æ¥
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FreshGround ããã®åç
Hello
Thank you so much for your amazing review, it's great to hear you're so happy with our service and coffee!
Best wishes,
Jess
What a great service
What a great service, I had a problem with my machine and an engineer was sent out within a day to repair it.
2020幎9æ25æ¥
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FreshGround ããã®åç
Hello Paul
Thank you so much for taking the time to leave us a review, I'm really glad to hear you're so happy with our service!
Best wishes,
Jess
Thank you for an excellent job
Thank you for an excellent job, very fast friendly sufficient service.
Many Thanks
2020幎9æ25æ¥
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FreshGround ããã®åç
Hello Alrico, thank you so much for taking the time to leave such a wonderful review!
Best wishes,
Jess
Very responsive with the descaling kit.
2020幎9æ24æ¥
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FreshGround ããã®åç
Thanks so much for your review, Shakela, that's great feedback to hear!
Best wishes,
Jess
FreshGround ããã®åç
Hello, thank you so much for your wonderful 5-star review, I'm glad to hear you're so pleased with our service!
Best wishes,
Jess
Friendly and helpful customer serviceâŠ
Friendly and helpful customer service and very speedy delivery. Would recommend.
2020幎8æ20æ¥
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FreshGround ããã®åç
Hello Nikki,
Thank you so much for your fab review! That's such great feedback to hear.
Best wishes,
Jess
Excellent coffee
Excellent coffee, especially those Rush Hour beans!
2020幎8æ14æ¥
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FreshGround ããã®åç
Thanks for the brilliant review, Eddie, I'm so glad you enjoy our coffee so much!
Best wishes,
Jess
Excellent service
2020幎8æ4æ¥
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FreshGround ããã®åç
Thank you so much for your wonderful review, Amanda!
Best wishes,
Jess
Order processed promptly and arrivedâŠ
Order processed promptly and arrived without problem ahead of the timescales i had expected. Would recommend.
2020幎7æ27æ¥
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FreshGround ããã®åç
Hello Karen
Thank you so much for taking the time and trouble to leave a review, I'm really pleased to hear your feedback!
Best wishes,
Jess
The installation engineer arrived onâŠ
The installation engineer arrived on site very prompt in the morning and installed equipment with consumables and showed staff how to function and clean machines, he was very pleasant and helpful.
2020幎7æ24æ¥
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FreshGround ããã®åç
Hi Lisa
Thank you so much for your brilliant review. I'm so pleased to hear you were so happy with your installation!
Best wishes,
Jess
Pat was a great help and he was politeâŠ
Pat was a great help and he was polite and fast working too. Great service
2020幎6æ24æ¥
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FreshGround ããã®åç
Hello Emily
Thank you so much for taking the time to leave your feedback, it's great to hear you're so pleased with the service!
Best wishes,
Jess
Excellent Customer Service + Products, highly recommend
FreshGround and FreshOffice provide excellent customer service and products. Our Account Manager, Melvyn Dunham, is friendly, proactive and very helpful. FreshGround products are excellent value for money and they offer great solutions for the office and working from home set up too.
2020幎6æ19æ¥
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FreshGround ããã®åç
Hello Lisa, thank you so much for your amazing review!
Best wishes, Jess
Fantastic service all the time whenâŠ
Fantastic service all the time when contacting Fresh Ground. Professional and polite customer service and prompt resolve.
2020幎6æ17æ¥
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FreshGround ããã®åç
Hello Adam
Thank you so much for your amazing review, I'm really pleased to hear you're so happy with our service!
Best wishes,
Jess
Amazing service :)
2020幎6æ15æ¥
èªçºçãªã¬ãã¥ãŒ
FreshGround ããã®åç
Hello, thank you so much for your wonderful review!
Best wishes,
Jess
Freindly and VERY speedy service
Freindly and VERY speedy service - thank you!
2020幎6æ14æ¥
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FreshGround ããã®åç
Hello Mike
Thank you so much for your brilliant review!
Best wishes,
Jess
FreshGround ããã®åç
Hi there, thank you so much for your 5-star review!
Best wishes,
Jess
As always
As always, great service, and great products.
Huge thanks to your order processing team...sooo helpful !
2020幎6æ1æ¥
èªçºçãªã¬ãã¥ãŒ
FreshGround ããã®åç
Thanks Simon, that's great feedback! I shall definitely pass your comments onto our processing team.
Thanks again!
Best wishes, Jess
Quality made up for delivery delay
I waited a week and a half and itâs still not turned up.
Fortunately, the team were understanding and believed the delay was likely to be due to the volume of post that the Royal Mail is dealing with presently. The team kindly agreed to send me another box today, should it not arrive in the post, which very fortunately it did. I ordered the premium pack and I must say it is an absolute Pandoras box of treats and fabulous goodies.
2020幎4æ18æ¥
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FreshGround ããã®åç
Hi again Zoe
Thank you so much for taking the time to revisit your review, and for your wonderful comments. I'm really pleased that you're so happy with your perks box! Enjoy :)
Best wishes,
Jess
Hello Zoe
Thanks for your feedback. I'm really disappointed to hear that you haven't received your order, and can only offer my apologies. I checked with the team and can confirm it was dispatched last Tuesday (first working day after your order in line with our terms) but I'm afraid with the current situation we are at the mercy of third-party delivery services.
Please do drop me a line on jess.ford@freshground.co.uk if you still haven't received it by the end of today, and I'll make arrangements to send a replacement out for you on next day delivery.
Sorry once again.
Take care and best wishes,
Jess
Still not got to grips with the design
Still not got to grips with the design, interface and fit out coordination with our Contractors!
2020幎4æ6æ¥
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FreshGround ããã®åç
Hello Ian
Thanks for taking the time to leave your feedback, and I was sorry to read your comments. I know that our client care team has been working really hard to align with your contractors in order to complete your install, so my apologies that this is still ongoing.
Best wishes,
Jess
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