Chip レビュー 4,601

Chip からの回答

2026年4月17日

Hi Luke,

We’re really sorry to hear about your loss. This sounds like an incredibly difficult situation, and we understand how distressing this must feel.

Chip is a regulated company and works with fully authorised UK banks to hold customer funds. In the case of a bereavement, there is a specific process we must follow before any funds can be released, including verifying documentation. This is to ensure we’re protecting the account and acting correctly.

If you do have any further questions we can always be reached at hello@getchip.uk via email.

The Chip Team

Chip からの回答

2026年4月21日

Hi Christian,

We appreciate your feedback. Delivering quick and effective responses to all user inquiries is what we aim for, thank you for taking the time to highlight your positive experience with our service speed.

The Chip Team

Chip からの回答

2026年4月21日

Hi Andrew,

Thank you for your review. We believe that providing access to dedicated, professional staff is essential in the financial services sector. We are pleased that you found our human led support reassuring and effective. Thank you for choosing Chip to manage your savings.

The Chip Team

Chip からの回答

2026年4月21日

Hi Stephen,

Thank you for your feedback. We strive to combine competitive interest rates with an intuitive platform and responsive customer service. It is rewarding to hear that we are meeting these standards for you. We appreciate your continued support and trust in the Chip platform.

The Chip Team

Chip からの回答

2026年4月21日

Hi Dawn,

Thank you for your review. We are pleased that Mike provided the prompt and professional support required to resolve your change of name query, we will be certain to share your gratitude with Mike personally.

The Chip Team

Chip からの回答

2026年4月21日

Hi David,

Thank you for your kind words. We are pleased you felt valued as a member of the Chip community, even for a short duration. Your recommendation is highly appreciated, and we wish you the best with your financial priorities. We would be delighted to welcome you back should your circumstances change in the future.

The Chip Team

Chip からの回答

2026年4月17日

Hi Caroline,

Thank you very much for your recommendation. We recognize that tax related requests are time sensitive, and we are pleased our team could manually provide your statement for a closed account in under 24 hours.

The Chip Team

Chip からの回答

2026年4月17日

Hi Laura,

Thank you for your feedback. We believe that direct human interaction is essential for resolving specific issues effectively. We are delighted our team could provide the necessary guidance to rectify the situation for you in a helpful and professional manner.

The Chip Team

Chip からの回答

2026年4月17日

Hi Natasha,

Sorry to hear this was your experience, and we understand why that would feel frustrating.

To clarify, Chip uses secure Open Banking connections to link your bank account. This is what allows you to transfer money in and out, and to automate saving, we can't see or control your account in the way it might sound, it simply lets us read certain information, with your permission, to provide the service. It’s also time-limited and regulated.

At the moment, debit cards can be added for certain features, but bank transfers remain the main way to fund accounts.

We appreciate this won’t be for everyone, but thank you for giving Chip a try.

If you have any further questions, feel free to reach out via the in-app chat.

The Chip Team

Chip からの回答

2026年4月17日

Hi Kelly,

Thank you for sharing your experience. We strive to combine technical expertise with a kind, professional approach, and we are glad we could resolve your login issue within a few hours. We value your continued trust in Chip and are pleased to have you back in the app.

The Chip Team

Chip からの回答

2026年4月17日

Hi Olivia,

Thank you for your review. We are pleased that our Help Centre provided the prompt information you required regarding your accrued interest. Ensuring clear and accessible financial data is a priority for us, and we appreciate your positive feedback regarding our responsiveness.

The Chip Team

Chip からの回答

2026年4月17日

Hi Ade,

Thank you for your feedback. We aim to ensure every user feels valued, regardless of the inquiry outcome. We are pleased our team addressed your concerns to your satisfaction before closing the ticket at your request. Your kind words regarding your experience with Chip are greatly appreciated.

The Chip Team

Chip からの回答

2026年4月10日

Hi Chisbon,

We’re really sorry to hear how stressful this was, especially with a house purchase on the line.

Transfers can feel frustrating when time is critical. Moving funds between accounts, particularly into or out of an investment account, can take up to 4 working days due to processing and settlement times. That said, we understand this isn’t always clear in the moment and can come as a shock when you need immediate access.

Regarding bank transfers, we currently support a set list of linked accounts through our open banking partner Truelayer, and we appreciate this can be limiting if your main bank isn’t included.

Your feedback is really valuable and highlights where we can improve both clarity and flexibility.

The Chip Team

Chip からの回答

2026年4月17日

Hi Stephen,

Thank you for your feedback. We are pleased that Ben could assist with your interest statement so efficiently. We value your honest input regarding competitive interest rates; providing excellent service to our savers is important to us, and we hope to welcome you back to Chip in the future.

The Chip Team

Chip からの回答

2026年4月17日

Hi Nathalie,

Thank you for your review. We are delighted that Usamah was able to resolve your query quickly and successfully and we will be certain to pass your gratitude along to him.

The Chip Team

Chip からの回答

2026年4月17日

Hi Michelle,

We really do appreciate your feedback. Delivering a quick and effective resolution to every query is a primary goal for our support team. Thank you for taking the time to highlight your positive experience with us.

The Chip Team

Chip からの回答

2026年4月10日

Hi N Duvivier,

We’re really sorry to hear about your experience, this isn’t the level of service we aim to provide.

It’s frustrating to feel passed around or unsupported, especially when you’re trying to do something as important as opening a Smart ISA. The app should feel straightforward to use, and our team should be giving clear, consistent guidance.

We currently primarily offer support via in-app chat so we can keep everything secure and in one place, but you should never feel ignored or cut off. That’s not acceptable, and we’d like to look into what happened with your chats and complaint.

If you’re open to it, please reach out again via the in-app chat so we can review your case properly and help you get set up without further hassle.

The Chip Team

Chip からの回答

2026年4月17日

Hi Suzanne,

Thank you for your feedback. We prioritize account security with the utmost seriousness and are pleased to hear that our team provided the prompt and professional assistance you required. Ensuring your peace of mind is a core objective at Chip, and we appreciate your recognition of our efforts.

The Chip Team

Chip からの回答

2026年4月10日

Hi Mr Anders,

Thank you for your feedback. We are delighted that Ben was able to provide a first-time fix for your inquiry without the need for repetitive communication. Delivering direct and efficient service is a standard we strive to uphold. We will pass your commendation along to Ben and the wider team.

The Chip Team

Chip からの回答

2026年4月10日

Hi there,

We are glad we could assist with your time-sensitive ISA transfer. Meeting critical financial deadlines is a priority, and we are pleased our team provided the professional resolution and proactive follow-up you required. Thank you for choosing Chip to manage your savings.

The Chip Team