Kubu Smart Security レビュヌ 

112
•
TrustScore 5段階評䟡の4.5

4.6

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5぀星のうち5の評䟡

We had Kubu fitted as part of our SEH BAC window and doors installation. It’s a brilliant product which is easy to use via an App. We highly recommend the company, the customer service is super helpf... もっず芋る

5぀星のうち5の評䟡

Five-star service from Kubo! Tom Jameson went above and beyond to answer my questions and walk me through everything on our call. It’s rare to find such patient and helpful customer support these days... もっず芋る

5぀星のうち5の評䟡

I recently had a Solidor door fitted recently and discovered that it had the Kubu door slot. I immediately went getkubu.com to order the door sensor as I’m into my gadgets. Installing it was extremely... もっず芋る

5぀星のうち2の評䟡

All was ok when I first installed Kubu window and door sensors as part of a full replacement of windows and external doors to our property. All connected to the hub and able to monitor via the app... もっず芋る

䌁業が回答したした

䌁業情報

  1. 防犯グッズ店
  2. ・
  3. 錠提䟛業者
  4. 電子機噚䌚瀟

圓該䌁業による蚘述

Kubu Smart Security Sensors monitor your door & window locks in real-time - so you can always be sure it's secure.


連絡先

4.6

優良

TrustScore 5段階評䟡の4.5

112件のレビュヌ

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4.6

すべおのレビュヌ

(112)

過去12か月のレビュヌ数: 22ä»¶

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5぀星のうち5の評䟡

It's a thumbs-up from me!

I've got 3 exterior doors and 5 windows fitted with Kubu devices.
They work great and now I don't have to worry about whether or not I'd locked the doors or closed the windows when going out or up to bed.
I also found that their support was brilliant so a big thanks to Tom and Shaun.
The app is great too - It also alerts me if I leave the house unlocked.

2024幎10月31日
自発的なレビュヌ
Kubu Smart Security ロゎ

Kubu Smart Security からの回答

Hi Guy!
Thanks for leaving us some feedback it is great to hear what you think of Kubu!
I will pass on your kind words to Tom and Shaun too i am sure they will be very pleased to hear this.

if you need any support going forward you know where we are :)

Kind Regards,
Kubu Smart Security

5぀星のうち5の評䟡

So impressed with Kubu

Kubu products and customer service is fantastic, the sensors work perfectly and give us great reassurance that our home is locked and secure.
The app tells us at a quick glance which windows and doors are open, a jar, closed, locked, and even if someone is tampering with the window/door, it is a very clever system, and well worth the money.
We had an issue with one window sensor which was through no fault of Kubu, I contacted Kubu and within days an engineer drove hours to come to our home and fixed the problem. Such an outstanding service which you don’t get much these days, I would use the company again and again, highly recommend.

2024幎11月1日
自発的なレビュヌ
Kubu Smart Security ロゎ

Kubu Smart Security からの回答

Hi Elizabeth,

Thank you for taking the time to leave us such a wonderful review!
So pleased to hear the problem has been resolved and you are impressed with the product.

If you need anything in the future, please don't hesitate to ask.

Kind Regards,
Kubu Smart Security

5぀星のうち5の評䟡

Great after sales Service

Recently installed new windows with Kubu Smart Security. I experienced problems with the sensors on a couple of windows and contacted Kubu who arranged for an engineer to attend. Shaun arrived on time on the date specified and quickly remedied the problems. A great service and reassuring security system.

2024幎11月4日
自発的なレビュヌ
5぀星のうち5の評䟡

After replacing two sets of door sensor


After replacing two sets of door sensor batteries, I could not get the sensor to go online. I emailed the support team and Tom methodically went through all the scenarios and got me back on line, after sending me new batteries. Both sets,I had used, expiry 2027 were dead. It's great to have a support team that are dedicated to their product. Thank you Tom and your team. Bill

2024幎10月22日
自発的なレビュヌ
Kubu Smart Security ロゎ

Kubu Smart Security からの回答

Hi William,

Thank you for leaving us some great feedback, we're so pleased you are happy with the support we provided you!

So glad your Kubu is all up and running again.

Kind Regards,
Kubu Smart Security

5぀星のうち5の評䟡

Kubu's Excellent Service and Support

I had Kubu Smart Security installed as part of our window installation. The window detectors are brilliant. They're not mounted on the inside surface like others, so they are very sleek, invisible and tamper resistant when the window is completely closed.

But what sets Kubu apart is their excellent customer service and support. I had an issue with a couple of detectors - installer's fault, not Kubu's, and needed to call support several times to work through.

Every time I called the Kubu support line the phone was answered quickly - and by a real person. Their technical support guy; Tom, walked me through how to solve my issues. Tom is polite, knowledgeable, and takes a real interest in ensuring you are left a happy customer!

With this level of customer service, I won't hesitate to continue adding further Kubu products to my home.

2024幎9月25日
自発的なレビュヌ
Kubu Smart Security ロゎ

Kubu Smart Security からの回答

Hi Maimol,

Thank you for leaving us a review, we are so glad we managed to resolve the issue and you are now up and running!

It sounds like you are really enjoying your Kubu - it is great to hear about your positive experience with us!

I will pass on the kind words to Tom, i am sure he will be pleased.

Thanks again, and if you need any support in the future please don't hesitate to get in touch.

Kind Regards,
Kubu Smart Security

5぀星のうち5の評䟡

Outstanding customer service!

Fantastic application that hides inside doors and windows and tells you in real time weather they are locked or not so you never again have to worry if you locked the door or not!
Kubu came as standard with my new windows so I would highly recommend you ask your installers if they supply it.
The support and customer service from these folks have been second to none and I now cant imagine not having this application. I would rate them 6 stars if I could ! Brilliant device, brilliant customer service with a real personal touch.
Will definitely be purchasing more.

2024幎9月30日
自発的なレビュヌ
Kubu Smart Security ロゎ

Kubu Smart Security からの回答

Hi Mr Flynn,

We are so pleased to hear that you are happy with your Kubu and have had a positive experience with our customer service!

Thank you for leaving us a great review it's brilliant to hear your feedback!

Kind Regards,
Kubu Smart Security

5぀星のうち5の評䟡

Excellent service today

Excellent service today. Minor hiccup with our Kubu security when we had our windows fitted and not enough sent. Simple phone call and Tom came over, with flowers and chocolates to apologise, installed, downloaded the app and showed me how to use. Couldn’t ask for better service.
Also, like the Kubu security. Piece of mind. Would definitely recommend.

2024幎9月5日
自発的なレビュヌ
Kubu Smart Security ロゎ

Kubu Smart Security からの回答

Hi Mrs Morris,

Thank you for leaving us a glowing review!
We appreciate that your journey wasn't as smooth as we would of hoped it would be at the begining, but we are glad that is all rectified now!

If you need any further assistance, please don't hesitate to get in touch.

Many Thanks
Kubu Smart Security

5぀星のうち5の評䟡

An absolute pleasure dealing with the


An absolute pleasure dealing with the technical services team at Kubu. I logged an issue and less than 5 minutes later I received a call back. I had a number of minor issues installing window sensors due to my deficiencies during installation but Tom at Kubu took the time to walk me through a full re-installation process and now all sensors working satisfactory.

2024幎8月30日
自発的なレビュヌ
Kubu Smart Security ロゎ

Kubu Smart Security からの回答

Thank you so much for leaving us a review!

We are so glad you had a positive experience with the support team and you are all up and running with your Kubu, we hope you enjoy all the security benefits that comes along with it!

If you need any help going forward, please do get back in touch with the team and we will be happy to help.

Thanks,
Kubu Smart Security

5぀星のうち5の評䟡

Basic concept of Kubu excellent

Basic concept of Kubu excellent. Initial set up following instructions/ guidance relatively straight forward. Any queries that I had readily answered by technical support. Telephone call answered promptly. Overall, very impressed!!!

2024幎8月23日
自発的なレビュヌ
Kubu Smart Security ロゎ

Kubu Smart Security からの回答

Hi Mr Sanderson,

Thank you for leaving Kubu a review!

Thats some great feedback to hear, we're so glad the support team managed to help you out and answered any questions you had.

You know where we are if you need us :)

Thanks,
Kubu Smart Security

5぀星のうち5の評䟡

First Class Service For A Brilliant Product.

First off, the Kubu system is reassuringly, absolutely brilliant. I have, via an app on my phone, a real time 24/7 status report on all the windows and doors in the house, reporting their status as to whether they are open, closed, unlocked or locked giving me total peace of mind. Should the status of any lock change, Kubu will let you know immediately. It will even let you know if you have left the house and not secured your property. It is that good.
What is more pleasing to say, is the customer service matches the product. I have had dealings with both Tom and Shaun from Kubu whilst setting up the system and their knowledge, professionalism and patience is second to none. They are approachable for any questions or queries you may have and take great pride in being there for you.
So far, a truly great experience which leads me to highly recommend this product and its team.

2024幎6月14日
自発的なレビュヌ
Kubu Smart Security ロゎ

Kubu Smart Security からの回答

Hi Derek,

Thank you for leaving us such a brilliant and detailed review, we really doappreciate the feedback. We are so glad to hear you are all up and running with your Kubu and you are already getting to grips with all the great features Kubu has to offer!

I will pass on your kind words to Tom and Shaun, they will be so pleased to hear this!

If you need any support in the future please do not hesitate to get in touch.

Kind Regards,
Kubu Smart Security

5぀星のうち5の評䟡

Perfect for extra security

These sensors give you peace of mind with the app letting you know if you haven't locked a door, tech support are extremely helpful if you have an issue, I've been recommending to family and friends to get them fitted.

2024幎6月3日
自発的なレビュヌ
Kubu Smart Security ロゎ

Kubu Smart Security からの回答

Hi Nick,

Thank you for leaving us such a great review, that't amazing feedback! So great to hear that you have had a positive experience with us and you are all up and running with your Kubu!

If you need any further support, please do get in touch.

Kind Regards,
Kubu Smart Security

5぀星のうち5の評䟡

Excellent service

Had this security system supplied with our new windows.
Had a bit of trouble setting it up with the app, not difficult but I'm not very technical, even sent an engineer round to ensure all was OK.
Excellent service, nice set up, very happy.

2024幎5月31日
自発的なレビュヌ
Kubu Smart Security ロゎ

Kubu Smart Security からの回答

Hi Ann,

Thank you for leaving us some feedback, were so happy that you are all up and running with your Kubu!

If you need any further support in the future please don't hesitate to get in touch!

Kind Regards.
Kubu Smart Security

5぀星のうち5の評䟡

We've recently had a new door that came


We've recently had a new door that came with this device. It was really easy to install. The customer services are excellent, on phone and via email. I can see this device being really useful as I constantly worry I've not locked my front door.

2024幎5月28日
自発的なレビュヌ
Kubu Smart Security ロゎ

Kubu Smart Security からの回答

Hi Sarah,

Thank you so much for taking the time to leave us a review, we really do appreciate the feedback!

We are so glad to hear your set up was stress free and you can start enjoying all of the smart benefits Kubu has to offer! You won't look back...
If you need any support in the future please do not hesitate to get in touch.

Kind Regards,
Kubu Smart Security

5぀星のうち5の評䟡

Novelty you can depend on!

A novel device that enhances home security, particularly for busy people. Easy to access and wifi connection is a doddle. The app is always showing the state of your locks and if you forget you won't get far before Kubu brings you back if you didn't lock up! Great back up from customer support team (Tom) when we had a little glitch between sensor and hub, fixing the issue swiftly. Simple and secure. Love it.

2024幎5月28日
自発的なレビュヌ
Kubu Smart Security ロゎ

Kubu Smart Security からの回答

Hi John,

Thank you for leaving us a review, great to hear that your Kubu is all set up and you are already seeing the benefits to your home security!

If you need any further support please do not hesitate to get in touch with the team.

Many Thanks,
Kubu Smart Security

5぀星のうち5の評䟡

Kubu 👍🏻👍🏻

Very impressed with device and how easy it is to set up, also technical support/help is very good 👍🏻 and the app is so easy to use.
Top security gadget for all households

2024幎5月13日
自発的なレビュヌ
Kubu Smart Security ロゎ

Kubu Smart Security からの回答

Hi Sean,

Thank you very much for leaving us such a great review! We are so glad to hear about your experience with Kubu, great to hear you are all set up.

Thanks,
Kubu Smart Security

5぀星のうち5の評䟡

Easy to install and customer services

Easy to install and customer services, (Morgan) was very helpful and caring.
It’s nice to know that the door is locked when my 13 year old goes out and then tells me he can’t remember if he locked the door or not.

2024幎4月10日
自発的なレビュヌ
Kubu Smart Security ロゎ

Kubu Smart Security からの回答

Hi Sarah,

Thank you for leaving us such a brilliant review, so glad to hear you are all up and running with your Kubu and are already seeing the benefits!

Knd Regards,
Kubu Smart Security

5぀星のうち5の評䟡

do you have to double check if you locked your doors?

We were tired of double checking if we'd locked the doors or not, or not leaving the end of the street to do the same. When we changed our doors the KuBu functionality was a key feature for us. We've been using KuBu for a while now and can't fault their products or service. we enjoy talking to others about it too.

Best feature is the automated alert, that tells updates us just before we head to bed that we have 1 or 2 doors unlocked. so simple but makes a great difference for us.

2024幎3月25日
自発的なレビュヌ
Kubu Smart Security ロゎ

Kubu Smart Security からの回答

Hi Pete,

It is always great to get customer feedback, thank you for leaving us such a great review it is much appreciated!

Great to hear that the scheduled alerts is your favourite feature, that is definitely one of our favourites too... we are so glad you are enjoying your Kubu!

Please do not hesitate to get in touch if you need anything!

Kind Regards,
Kubu Smart Security

5぀星のうち1の評䟡

Worked fine until recent app update

Worked fine until recent app update, now no longer works.
Cant log in, cant reset password.
Support is so slow and does not fix the probelm
Usless

2024幎3月24日
自発的なレビュヌ
Kubu Smart Security ロゎ

Kubu Smart Security からの回答

Hi Chris,

Sorry to hear that you are having trouble signing in to the Kubu App. At Kubu we are commited to improving the users experience, and with our new App users will experience new and enhanced features.

I do apologise that you haven't been able to rectify the problem with our support team. Please allow me to review your support case, i will escalate this and get back to you as soon as possible.

Hopefully we can get you back up and running very soon!

Kind Regards
Kubu Smart Security

5぀星のうち5の評䟡

I had all my windows and doors replaced


I had all my windows and doors replaced and had Kubu sensors installed in 16 (with two hubs).

Installation was easy and but when I had issues I contacted support and Tom responded quickly and got me sorted.

Now all working as expected and very happy with the functionality of these. Good to know their support is there to help and understand their customers issues.

2024幎3月18日
自発的なレビュヌ
Kubu Smart Security ロゎ

Kubu Smart Security からの回答

Hi Kev,

Thank you so much for leaving us a review, so glad to hear you are all up and running with your Kubu and you are happy with the functionality.

If you have any further questions or require any support please don't hesitate to get in touch!

Kind Regards
Kubu Smart Security

5぀星のうち5の評䟡

Outstanding Customer Service from KUBU - buy with confidence.

We recently moved to a new house and immediately upgraded door & window security.

We installed KUBU door & window modules. Simple, cost-effective, transferable... they were the right choice at a cost-effective price whilst doing the job perfectly.

I had a minor technical query while installing a door module on our rear french doors. KUBU's response was outstanding.

Since they were unable to answer my query immediately they sent a replacement
module - received next day - with a reply paid envelope to return the original.

Result - all fixed and installed within 24 hours. EXCELLENT customer service from a small business.

Buy with confidence from KUBU, people. I only wish all customer service were this good !

2024幎2月28日
自発的なレビュヌ
Kubu Smart Security ロゎ

Kubu Smart Security からの回答

Thank you so much for leaving us a review!

So glad to hear that you have had a positive experience with the customer support team and that you have managed to get your Kubu installed.

If you need any further help in the future, please don't hesitate to get in touch.

Kind Regards,
Kubu Smart Security

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