gorillagazebos レビュー 99

Purchased a 3m x 3m gazebo with sides at the beginning of the year in preparation for the summer and to avoid the usual "sorry out of stock" disappointment. Decided to put new gazebo up for first time at the beginning of May. Unfortunately there was a problem with the zip in one of the side curtains. Contacted Jon via email who responded the next day to say a new curtain was on its way which arrived 2 days later.
In this day and age where we are all seemingly being brainwashed into expecting less in the way of customer service from faceless online companies this experiece made a refreshing change. Thank you.
P. S. The gazebo in superb.

Simply the best. My 3x3 meter gazebo blew over my 6ft fence (my fault for not taking it down before a storm) and still managed to survive despite everything else being smashed to pieces. Gone through a few ‘cheaper’ gazebos and they’re just not worth it. Go for the best - go for Gorilla.

The Gazebo I ordered arrived on time and was easy to put up. There was an issue with the zip on the door panel, but Jon sent a replacement at no extra charge which was greatly appreciated.

Ordered a white gazebo but unfortunately got sent black, however Jon called me the same day and organised Collection for the incorrect one and sent out the right one straight away.

What an awful company to deal with! Please don’t fall for the review posted below because it’s obviously been posted to boost their company. My wife has screenshots of them mocking an autistic person when she didn’t reply to a message quickly enough! The ticket was closed! Received a faulty gazebo

I had a fault with a gazebo I received but with great customer service the issue was resolved quickly and efficiently. Would definitely recommend buying there products.

Gazebo falling apart within less than a year of using it and customer service do not care.

The customer service are incredibly dismissive and rude and will accuse you of causing the gazebo damage rather than admitting they’re selling a faulty product. They claim to have a one year warranty but will not actually stick to it. AVOID AT ALL COSTS.

Delivery was fast - two days before the estimate - and the gazebo was safely packaged. I did have a problem with one part, and emailed the details to Jon early evening and received a reply the same night. A replacement part was shipped the next day arriving the day after. Problem resolved. The gazebo has stood in my garden for over five weeks in high gusting winds without a problem.

What a excellent company, top quality gorilla gazebo next day delivery.I would recommend this company to anyone they help me out in a emergency, thanks very much Jon
🌟🌟🌟🌟🌟

Glad I bought this gazebo dont waste money on a cheaper version. Bit more expensive but very good quality. Had a problem with the zip on one of the doors when I put it up emailed Jon at gorilla and was sent a replacement straight away

Great product, fast free delivery, unrivalled customer service.
We had a small issue with velcro fixing which was sorted out immediately by Jon from gorilla.
Would 100% recommend 👌

Great product from gorilla gazebos does exactly what it says on the tin May be slightly more expensive than other gazebos of the same size We bought the 3 meter sq model but well worth the money. With so many different colours to choose from you can’t go wrong. The customer service is very good if you have any problems erecting, or closing the frame after use, we had a small issue but Gorrilla were very quick to respond over the phone to help us out

I bought Gorilla Gazebo side panels and roof to replace my old ones which were torn.When they arrived I straight away noticed that they seemed really good quality.After waiting a couple of weeks to try my new items out I discovered one of the zips on a side panel was faulty (sticking and jamming).I contacted the suppliers and they took some basic details such as my delivery number and dispatched a brand new side to me arriving the next day
I don't normally do reviews but would fully recommend Gorilla Gazebos for quality and after-service to anyone.

These Gorilla Gazebos are a great product, I've used for many years now in a commercial Marina environment, covering our outside eating & seating area, when conditions are right. Good, solid & strong, can be put up single handed, but easier if there is two pairs of hands. Obviously, they don't particularly like the wind, and I've only had one major mishap when I should have listened to the weather forecast and put them away. But spare parts and new canvases were easily available & reasonable. Canvases last a couple of years, if in constant use. Have just ordered more for home & family. With the right care, could last for years in a domestic situation. Don't put them away wet ! !

If I could give this company zero stars, I would. After purchasing a 2.5 x 2.5 mtr Gorilla Gazebo, I noticed a small hole in the canopy (looked like a tension hole right in the middle of the canopy roof, possibly it was a manufacturing glitch, maybe just on mine, or possibly on others too). I also wasn’t impressed with the canopy fraying, or the quality of the bag as it had a small hole too. I contacted Jon to see if it could be resolved as I am using this gazebo for my small business and wanted it to last. He said I needed to send pictures and it was probably from dragging the bag along the ground. I was immediately shocked by the first customer touch point as I was professional and friendly in my email and I hadn’t even attached any photos at this point. The email chain continued back and forth, then he actually rang me up when I was out with my son one Sunday and said I could send the gazebo back to them for inspection but he stated, I can pretty much tell you I’ll just be saying there’s nothing we can do as you’ve clearly trashed it. I was absolutely flabbergasted. I felt intimidated, shocked, outraged that this company was operating this way and accusing me of trashing a product I clearly wanted to look after. The only pics I sent were of the holes and fraying. Jon’s phone call to me was so unprofessional - it’s a pity the emails weren’t of the same tone. Stay clear.

Very good excellent customer service
Would definitely recommend
5 star excellent product

Whilst ordering a Gazebo I mistakenly bought two. I immediately contacted the company by email and they cancelled the order and instigated a refund.
The refund didn't immediately show up on the credit card account so I contacted the company and they sent me all the information I needed to query this with my bank.
It turned out that Apple Pay are slow in doing refunds.
I cannot fault the actions of the company in sorting out the refund.

I accidentally ordered the wrong colour, and the guys at GG have been great at organising a replacement of the correct item. Couldn’t be happier with them.

We didn’t take receipt of the item which was returned directly to the sender by their own courier. 11 days later and we are still waiting for the refund.

Communication with the company has been a very unpleasant experience, They are unprofessional, antagonistic and quite frankly needlessly flippant. There are better products and definitely better people to do business with out there.

The quality of the gazebo is very good. Definitely is heavy duty.
Our gazebo bag has a hole when we received it. I emailed the company and received a new bag the next day.
Very happy with the quality and customer service
Highly recommended