Graywind Customer Service is outstanding. I ordered 2 different vertical blinds for my living/dining rooms and installed them myself. The dining room went up flawlessly and the quality of the material... ãã£ãšèŠã
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2nd order from Greywind. This time black out panels for slider in MBR. Measure twice, order once. Will order again from this company for future window covering needs.
Overall I love the blinds and excellent customer service - replies promptly. However, the ordering of a replacement motor proved to be quite cumbersome. It took me several days to order a new mot... ãã£ãšèŠã
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These curtains are exceptional. My husband and his brother were able to watch the videos to install them and then I was able to hook them up to our Google home. We purchased them for our bedroom 3 y... ãã£ãšèŠã
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Graywind refines window treatments where innovation meets aesthetics. Beyond decoration and function. Founded in 2016, Graywind was born from a vision to give windows more than function. By blending smart innovation with refined design, our shades shape how light flows and how homes breathe, while harmonizing with furniture and interiors to create a timeless aesthetic. Every piece carries a sensibility that turns living spaces into expressions of intimacy and beautyâbecause when Light Flows, Life Feels.
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SUITE 290, 4699 OLD LRONSIDES DRIVE, 95054, SANTA CLARA, ç±³åœ
- (888) 458-0772
- service@graywind.com
- graywind.com
4.7
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Loved our blinds
Loved our blinds! Wonderful quality and customer service was outstanding from placing order, answering questions on install to following up to make sure I was satisfied
2025幎12æ1æ¥
Graywind ããã®åç
Dear AmberïŒ
Thank you so much for your nice review! Your satisfaction is incredibly important to us, and we truly appreciate your kind words. Thank you for choosing usâweâre here anytime you need us!
Best regards
Graywind team
Give it a little chanceâŠ
At first I thought these people dont communicate. But soon enough I asked questions, and all information started coming. Time of production to delivery time. I also noticed box being damaged and contacted them as I found the blind bent. They courtiously provided a new one right away. Thank you for your efficiency
2026幎4æ30æ¥
Graywind ããã®åç
Dear BildadïŒ
Thank you so much for your thoughtful review!
Weâre glad to hear that once you reached out, everything started coming together smoothly. We always strive to keep communication clear and transparent, and weâre happy we could address your concerns quickly.
We truly appreciate your patience and trust in our team. Thank you again for choosing us!
Best regards
Graywind team
I liked your team but your limitedâŠ
I liked your team but your limited color options in single cell light filtering for trapezoid windows made me go to another company
2026幎4æ20æ¥
Graywind ããã®åç
Dear LarryïŒ
Thank you for your honest feedbackâwe truly appreciate it.
Weâre also genuinely sorry that our limited color options for single cell light filtering trapezoid windows didnât meet your needs. Your feedback is very valuable and helps us understand where we can improve our product selection.
Weâll be sure to share your comments with our team as we continue expanding our options.
Thank you again for considering us, and we hope to have the opportunity to better serve you in the future.
Best regards
Graywind team
Very helpful to resolve issue withâŠ
Very helpful to resolve issue with uneven blinds. It took a couple of emails but very timely responses,
2026幎4æ29æ¥
Graywind ããã®åç
Dear DeborahïŒ
Thank you so much for your kind feedback!
Weâre glad we could help resolve the issue with your uneven blinds and that our team was able to provide timely support throughout the process. We truly appreciate your patience during the email exchange, and weâre happy we could get everything sorted out for you.
Thank you for choosing us!
Best regards
Graywind team
Motorized half circle shade
Our motorized half circle shade was exactly what we were looking for. It is nice that we can set it up to open and close automatically. It fit the opening perfectly and was easy to install.
2026幎3æ9æ¥
Graywind ããã®åç
Dear David,
Thank you so much for your wonderful review! Creating high-quality custom solutions that combine style, functionality, and ease of use is exactly what we strive for. We truly appreciate your support and thank you for choosing us!
Best regards
Graywind team
The product is excellent and theâŠ
The product is excellent and the customer service was top notch. We had an issue with the blind and they replaced it without hesitation.
2026幎4æ28æ¥
Graywind ããã®åç
Dear LynnïŒ
Thank you so much for your wonderful feedback! Your kind words truly mean a lot to usâthank you for your trust and support!
Best regards
Graywind team
Love the blinds - Replacement motors not so much!
Overall I love the blinds and excellent customer service - replies promptly. However, the ordering of a replacement motor proved to be quite cumbersome. It took me several days to order a new motor via emails and a chat session. The chat session was successful. I believe you should be able to order replacement motors via the website. It would be easier.
2026幎4æ27æ¥
Graywind ããã®åç
Dear MaryïŒ
Thank you for your honest feedback.
Weâre very glad to hear that you love the blinds and have been happy with our customer service and prompt replies. At the same time, we sincerely appreciate you pointing out the difficulty you experienced when ordering a replacement motor. We understand how frustrating it can be when a process takes longer than it should.
Your suggestion is extremely valuable. Weâll be sure to share this feedback with our team as we continue improving our service.
Thank you again for your support and thoughtful recommendationâwe truly appreciate it and hope to provide you with an even smoother experience in the future.
Best regards
Graywind team
Hatte groÃe Probleme mit EinrichtungâŠ
Hatte groÃe Probleme mit Einrichtung defekter Motor etc .Graywind Support kontaktiert 10min spÀter Problem geklÀrt neuer Motor Einstellung Anleitung Express Bearbeitung Service Racketenschnell kein langes herumgerete einfach nur mega .Viele Deutschen Firmen können sich von Graywind was abschneiden und lernen denn das ist Top Service was Graywind Support und seine Mitarbeiter leisten bin begeistert vielen lieben Dank, und sehr gerne werde ich dort wieder einkaufen einfach nur Mega .
2026幎4æ27æ¥
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Graywind ããã®åç
Vielen herzlichen Dank fÃŒr Ihre groÃartige Bewertung!
Es freut uns sehr zu hören, dass unser Support-Team Ihnen bei den Problemen mit der Einrichtung und dem defekten Motor so schnell und unkompliziert helfen konnte. Genau das ist unser Ziel: schnelle Lösungen, klare Anleitungen und ein Service, auf den man sich verlassen kann.
Ihr besonderes Lob fÌr unsere Express-Bearbeitung und den direkten Support bedeutet uns unglaublich viel. Zu hören, dass Sie so begeistert sind und sogar erneut bei Graywind einkaufen möchten, ist fÌr uns das schönste Kompliment.
Vielen Dank fÃŒr Ihr Vertrauen und Ihre wertschÀtzenden Worte â wir sind jederzeit gerne wieder fÃŒr Sie da!
Graywind team
Excellent customer service and quality
2026幎4æ21æ¥
Graywind ããã®åç
Dear my customer,
Thank you so much for your kind words! Providing excellent support along with high-quality products is always our top priority. We truly appreciate your support and thank you for choosing us!
Best regards
Graywind team
Graywind blinds are awesome
Graywind blinds are awesome. The company does a great job working with you to make sure your blind size is correct. The product is second to none.
2026幎4æ27æ¥
Graywind ããã®åç
Dear KennethïŒ
Thank you so much for your fantastic review! Making sure every custom size is exactly right is incredibly important to us, so weâre glad our team could help ensure a perfect fit.
Weâre honored by your support and grateful you chose Graywind!
Best regards
Graywind team
HIGHLY RECOMMEND
I had an amazing experience. The blinds are great quality and easy to install and the customer service is exceptional! I am very happy with my purchase and would HIGHLY recommend this company.
2026幎4æ27æ¥
Graywind ããã®åç
Dear TinaïŒ
Thank you so much for your kind feedback!
Weâre thrilled to hear you had such a great experience and that youâre happy with the quality of your blinds, and weâre so grateful for your trust and support. Thank you for choosing us!
Best regards
Graywind team
This was my second purchase
This was my second purchase, the service was good, product was excellent and easy to fit.
2026幎4æ27æ¥
Graywind ããã®åç
Dear MitchellïŒ
Thank you so much for choosing Graywind again! Any further question, please contact us freely.
Best regards
Graywind team
Great product and great support.
I had clear and quick responses when I had issues. The team helped me walk through the issues and offer a video call. They even shipped out updated motors for all three units in the past. They throughly support their product and customers.
2026幎4æ25æ¥
Graywind ããã®åç
Dear NBïŒ
Thank you so much for your thoughtful review!
Weâre truly glad to hear our team was able to provide clear, quick support whenever you needed help.
Your recognition of our dedication means a lot to us. Providing thorough, reliable support is exactly what we strive for, and weâre so grateful for your trust and support. Thank you for choosing us!
Best regards
Graywind team
In my humble opinion Zoe and Ray areâŠ
In my humble opinion Zoe and Ray are top when it comes to customer service and ensuring customer satisfaction. Communication is fast and precise. They were able to quickly identify my problem and provide a solution in a very short time period. I sent sincerely appreciate them making me feel Iâm valued as a customer. This not only enforces my wise decision to go with Graywind for my entire home but also allows me to strongly recommend Graywind to others who visit my home. Thank you!
2026幎4æ8æ¥
Graywind ããã®åç
Dear GregoryïŒ
Thank you so much for your incredibly thoughtful words!Weâre truly honored by your trust and support. Providing every customer with responsive service and real solutions is exactly what we strive for.
It means even more to know that this experience reinforced your decision to choose Graywind for your entire home and gave you the confidence to recommend us to others. That kind of trust is the highest compliment we could receive.
Thank you again for choosing Graywindâwe sincerely appreciate you and look forward to continuing to serve you!
Best regards
Graywind team
Graywind ããã®åç
Dear TomïŒ
Thank you so much for your kind words! Weâre thrilled to hear youâre happy with both the product and the service. Providing great quality along with excellent customer care is always our goal. We truly appreciate your support and look forward to serving you again in the future!
Best regards
Graywind team
High quality blinds that fit my custom sized arch window perfectly
I needed a custom sized blind to fit an arched window in my attic, and I ended up getting exactly what I needed here. It was simple to measure when I created the order, and not only is the blind itself high quality, but it was very easy to install. The built in motor and remote control also work perfectly. Couldn't be happier!
2026幎3æ25æ¥
Graywind ããã®åç
Dear MichaelïŒ
Thank you so much for your wonderful review!
Weâre thrilled to hear you found the perfect custom blind for your arched attic window and that the measuring and ordering process was simple from start to finish.
Creating custom solutions for unique windows is something we take pride in, so your feedback truly means a lot to us. Weâre so happy you couldnât be happier with your purchase! Thank you for choosing us.
Best regards
Graywind team
Easy to install very solid product
2026幎3æ13æ¥
Graywind ããã®åç
Dear MikeïŒ
Thank you so much for your kind feedback. Real glad to hear that. If you need any further assistance, please contact us freely. Have a nice day!
Best regards
Graywind team
Amazing good quality products.
Amazing good quality products.. Good customer service.
2026幎4æ23æ¥
Graywind ããã®åç
Dear Henry,
Thank you so much for your kind feedback. Any further question, please contact us freely. Have a nice day!
Best regards
Graywind team
Support for new remote to shades
Have had our motorized shades for 3 years but broke the remote. Bought another one but needed help pairing and programming remote to 5 shades. Called the support number on the website and the agent was awesome!!. I texted pics of the new remote so she could confirm I had one that was compatible and texted me the instructions to set the up/down limit on the shades. She was great. Didn't get her name though. :(
2026幎4æ21æ¥
èªçºçãªã¬ãã¥ãŒ
Graywind ããã®åç
Dear KarenïŒ
Thank you so much for sharing your experience!
Weâre glad to hear that our support team could help you get your new remote paired and programmed smoothly.
Weâll be sure to share your kind words with our team.If you ever need anything else, weâre always here to help. Enjoy your shades!
Best regards
Graywind team
Excellent product but instructions could be better
The curtains are well made and the motor works well. The app works and does everything I need. Only complaint is that the instructions for setting the remote up could be clearer.
2026幎4æ21æ¥
Graywind ããã®åç
Dear BDMïŒ
Thank you for your feedbackïŒ
Weâre glad to hear youâre happy with the quality of the curtains, the motor performance, and that the app meets your needsâthat means a lot to us.
We also appreciate your comment about the remote setup instructions. Thatâs very helpful, and weâll work on making them clearer and easier to follow. If you ever need assistance, our team is always here to guide you step by step.
Thanks again for your support, and we hope to provide you with an even better experience next time!
Best regards
Graywind
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