Guard Blinds レビュー 

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2026年9月6日

Martina, thanks for laying out both the good and the bad so clearly. We’re glad the blackout performance delivered, but we hear you on the delivery time, setup time, feel of the material, and overall price.

We also understand why the extra customization cost would add to the frustration if the final product still felt more delicate than you expected for the money.

We’ve sent you a request for information through Trustpilot so we can confirm your order details and match this review to the purchase. Once we have that, we can review the customization charge and the concerns you raised about the product more closely.

Thanks for the honest feedback. It gives us a clear picture of where the experience fell short for you.

—Guard Blinds Customer Support Team

Guard Blinds からの回答

2026年9月6日

That’s the kind of update we love to hear. If the bedroom is finally staying completely dark and you’re sleeping noticeably better, that’s a big win.

Sounds like the next window may already be decided too 😄

Thanks for sharing this with us!

—Guard Blinds Customer Support Team

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2026年9月4日

Love hearing this. Measurement mistakes happen, so we’re really glad our team could help get a remake sorted and take the stress out of it.

And if you don’t usually leave reviews, we appreciate this one even more. Thanks for sharing your experience with us!

—Guard Blinds Customer Support Team

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2026年9月4日

Foxford House, this was such a good review to read. Running into those crank handles mid-install could easily have turned into a frustrating situation, so we’re really glad Caroline was able to help you adjust the plan and get everything working.

And hearing that the support stood out just as much as the blinds themselves means a lot. We’ll make sure Caroline sees your shoutout.

Thanks for the recommendation and for trusting Guard Blinds after your previous setup let you down.

—Guard Blinds Customer Support Team

Guard Blinds からの回答

2026年9月3日

Hi there Joan! That new street light sounds like it really changed the bedroom at night, so we’re very glad the Guard blinds gave you the darkness you needed without having to keep covering the window.

It’s also great to hear they were easy to put up and that you’re happy with how they changed the look of the room too.

Thanks for sharing this with us, Joan. We’re thrilled they’ve made such a difference!

—Guard Blinds Customer Support Team

Guard Blinds からの回答

2026年9月3日

Hi there, Zohn. We're sorry about the experience you had, especially with the phone calls. The number issue that caused that confusion has now been corrected. Our official Guard toll-free support number is +1 (888) 386-3094, and our team will never ask you to purchase a gift card or provide card details to receive one.

I also want to clear up the location and manufacturing side. Guard Blinds is based in Lithuania, a Baltic country in north-eastern Europe, and our U.S. production team is located in San Marcos, Texas. Our products are manufactured in China in partnership with a trusted supplier, with strict quality control checkpoints throughout production. Our manufacturing partner is also certified by SGS, a globally recognized testing and certification company based in Switzerland.

Regarding the two blinds that arrived in the wrong color, I’m sorry about the mix-up. We’ve reviewed the images you sent, and they were very helpful in confirming the issue. Your case has now been escalated to a supervisor who is working on getting the incorrect blinds replaced. We’ll be reaching out to you by email and phone to confirm the replacement details and next steps.

We're sorry you had to go through this much effort just to get help. We appreciate you giving us the information we needed, and we’ll continue working with you through the open support ticket until this is properly resolved.

—Guard Blinds Customer Support

Guard Blinds からの回答

2026年9月3日

Hello there, Alina. We’re really sorry this experience has been so frustrating, especially after waiting so long to install the blind and then finding that it doesn’t fit properly and won’t stay in position.

We reviewed the earlier email thread from April, when we let you know the order had been temporarily placed on hold while we waited for your confirmation on the split-frame installation setup needed for the height of the blind. Once you confirmed on May 10, the order moved into production and was delivered on May 26. Since your latest email on September 2 reports that the blind is wider than expected and is also lowering by itself, we’ve escalated the case to a supervisor for priority handling.

The next step is straightforward. We’ll need clear photos of the blind you received, including the overall blind and the areas showing the fit and size issue, so we can compare what was made against the original order details and the split-frame setup that was confirmed. Once we have those images and complete the review, we’ll move forward with the resolution you prefer, whether that is a replacement blind or a refund.

A supervisor from our team will be reaching out to you directly by email to take this over and guide the next steps.

We’re sorry the phone experience added even more frustration to this. We’ve already corrected the issue with the number you reached, and our official Guard toll-free support line is +1 (888) 386-3094. If you prefer, you can call us there directly. For clarity, Guard support will never ask for debit or credit card information in exchange for a gift card or promotional offer.

Thanks for working with us on this, Alina. We’ll make sure the supervisor handling your case follows through with the next steps.

—Guard Blinds Customer Support

Guard Blinds からの回答

2026年9月3日

Hello there, Nathan. We’re sorry your pre-order blinds took much longer than expected and that you were left without clear updates along the way. We completely understand how frustrating that is, especially after waiting more than nine weeks.

We reviewed Order #36667, and the good news is that your order has now moved into the final shipping stage. It has been prepared for shipment, and a FedEx tracking number has already been sent to the email address associated with your order. We’ll continue monitoring it from our side until FedEx shows movement and the package is officially on the way to you.

We also want to acknowledge the phone issue you mentioned. The incorrect number that caused the confusion has already been corrected. Our official Guard toll-free support number is +1 (888) 386-3094. If you prefer to speak with us directly, you can reach our team there.

We’re sorry you had to keep following up just to get a clear answer. Our team is keeping a close eye on this order now, and we’ll stay on it until the shipment is moving and you have the delivery update you’ve been waiting for.

—Guard Blinds Customer Support

Guard Blinds からの回答

2026年9月3日

Hello there, Mike. We’re sorry to hear that your experience so far has left you feeling this way, especially before your blinds have even arrived.

We’ve already sent you a request for more information so we can identify your order and take a proper look at what may be causing the delay or lack of updates. If you can reply with your order number or the email address used for the purchase, we’ll have the right team review the order status and follow up with you directly.

We appreciate you calling out the service concerns as well. We know communication matters just as much as the product itself, and we want to make sure your order gets the attention it needs from here.

If you’d rather speak with us directly, you can also reach our official Guard toll-free support line at +1 (888) 386-3094.

Once we’re able to match your review to an order, we’ll step in and help get you a clear update. Thanks for taking the time to share your thoughts, Mike.

We’ll keep an eye on the information we've requested to help move this toward the right resolution as quickly as possible.

—Guard Blinds Customer Support

Guard Blinds からの回答

2026年9月3日

Hello there, Jen. We’re sorry to hear about this experience and we understand why that call would have raised concerns.

We’ve already sent you a request for more information so we can identify the order and review what happened properly. If you’re able to reply with your order number or the email address used for the purchase, our team can look into the return request and take it from there.

We also want to clarify the phone issue you mentioned. Our official Guard toll-free support number is +1 (888) 386-3094, and our support team will never ask you to provide full credit card or bank account information in order to receive a gift card or promotional offer.

Once we’re able to match your review to an order, we’ll have the right team step in and help get the return request reviewed.

—Guard Blinds Customer Support

Guard Blinds からの回答

2026年8月31日

Rosa, we’re sorry you’ve had to chase us for something as straightforward as a missing weather strip, especially after paying for rush service and already having the blinds in hand.

We can see you’ve included order #44313, so we’ve sent you a request for information through Trustpilot to confirm the email linked to the order and match this review to your existing case. Once we have that, we’ll pick it up from where it stands and make sure the missing weather stripping request gets properly handled.

You shouldn’t have to come to Trustpilot just to get a response, and we appreciate the chance to get this moving for you.

—Guard Blinds Customer Support Team

Guard Blinds からの回答

2026年8月28日

Katarina, thank you so much for this. We’re really happy the blinds arrived safely, looked great once installed, and that the installation video made the setup easy to follow.

We’re especially glad our team could help once the measurement issue came up. Getting the replacement sorted without extra charge meant you could still end up with the fit you needed.

Really appreciate the recommendation and the kind words about both the product and our support.

—Guard Blinds Customer Support Team

Guard Blinds からの回答

2026年8月27日

Hi Anders, we've looked into this and wanted to let you know that we're already working on your case.

Our team responded to your original question about the import fees, and we've now received your follow-up regarding the measurements as well. We have the case open and are prioritizing it from here.

For clarity, Guard Blinds does have coverage for applicable import fees. In cases where the carrier requires the customer to pay the charge directly, we ask for the receipt or proof of payment so the reimbursement can be reviewed and processed.

We know the incorrect measurements are a separate and much bigger concern, especially after you had already started the installation. We now have your latest message and the images and receipt you've provided, and the team will be following up with you directly as soon as possible. We're also keeping an eye on the case from our side so we can get this moving toward a proper resolution.

Thanks for giving us the chance to fix this, Anders. We appreciate it.

Guard Blinds からの回答

2026年8月26日

Daniel, we’re really sorry this happened. Receiving a blind that doesn’t match the measurements on your order is frustrating enough, but then having trouble getting through to someone who can actually help makes it even worse.

You’ve already provided the order number and the measurements you expected versus what arrived, so we don’t want to send you back to square one. We’ve sent you a request for information through Trustpilot so we can confirm the email linked to order #34011 and match this review to your existing case.

Once we have that, we’ll review the order details, the blind that was sent, and the contact history so we can get the right next step in place and make sure this is properly followed through.

—Guard Blinds Customer Support Team

Guard Blinds からの回答

2026年8月25日

Barbs, this was such a fun review to read. We’re really glad the measuring and installation process felt straightforward and that the blinds are doing exactly what you hoped they would.

The bathroom-to-bedroom light situation is a great example too. Going from early morning sunlight waking you up to absolutely zero light making its way through is a pretty big change.

And yes, we’ll admit the “midnight bathroom trips are now an adventure” part made us smile 😄

Thanks for taking the time to share such a detailed experience with us.

—Guard Blinds Customer Support Team

Guard Blinds からの回答

2026年8月24日

Neil, thanks for the review. An attic movie room is a great use for them, so we’re really glad the blinds are giving you the blackout you wanted.

We also appreciate you mentioning the seals and brush strips. It’s good to hear they helped you get a clean fit and still keep things easy to remove when needed.

And fair point on the delivery time. We’re glad it still worked out well for your project in the end.

—Guard Blinds Customer Support Team

Guard Blinds からの回答

2026年8月24日

Sander, we completely understand why this felt confusing and concerning. Getting DHL messages about a shipment name you didn’t recognize, while our own update still said the order was in production, would make anyone question whether the messages were legitimate.

To clarify the import duty part, our current shipping policy is that Guard covers applicable import duties. In some cases, the carrier may still ask the customer to pay the charge first before releasing the shipment. When that happens, we ask for the receipt or proof of payment so we can review and reimburse the covered amount.

We’ve sent you a request for information through Trustpilot so we can get your order number and email address and match this review to your existing case. Once we have that, we’ll check the DHL shipment, the duty request, and the communication around the shipping details so we can take care of this properly and make sure you’re not left guessing about whether your order is moving or what you need to do next.

We’d really like the chance to clear this up for you and restore some confidence in the process.

—Guard Blinds Customer Support Team

Guard Blinds からの回答

2026年8月24日

Scott, thanks for the review. We know the wait wasn’t ideal, so we really appreciate your patience.

Glad to hear the blinds have made a good first impression now that they’ve arrived. We hope they continue to work well for you.

—Guard Blinds Customer Support Team

Guard Blinds からの回答

2026年8月23日 に公開

Thanks for the candid feedback. We’re glad the fit and blackout performance came out well, but we hear you on the installation instructions. The weather and felt strips do require some trimming during setup, and clearer photos and step-by-step guidance would definitely make that process easier.

Just to clear up the manufacturing question as well: Guard Blinds is based in Lithuania, and our blinds are manufactured in China through our production partner under our quality control standards. If you came across wording on our website that suggested they’re manufactured in Wyoming, that’s something we’ll want to review so the information is clear and consistent.

Thanks again for pointing out both what worked and what could be improved.

—Guard Blinds Customer Support Team

Guard Blinds からの回答

2026年8月23日

Estelle, that’s great to hear. Sometimes the best feedback is the simplest: it did the job and you’re happy with your purchase.

Thanks for choosing Guard Blinds and for taking the time to leave us a review!

—Guard Blinds Customer Support Team