Guard Blinds レビュー 

Guard Blinds からの回答

2026年8月23日 に更新

Rajesh, we really appreciate you sharing this. Realizing the measurements were off after placing a large order could have been a stressful situation, so we’re glad our team was able to give you clear options and make the process easier.

Thank you as well for the kind words about our support team. We’re happy we could help turn what could have been a frustrating experience into a positive one.

—Guard Blinds Customer Support Team

Guard Blinds からの回答

2026年8月21日

Johan, thank you for sharing this. We’re really glad our team could help when you ran into trouble adjusting the blind, and that the support still felt smooth even when you ended up needing to return them for a separate reason.

It means a lot to hear that the communication felt quick, friendly, and helpful from start to finish.

Thanks as well for recommending Guard Blinds to others looking for a properly dark room at night.

—Guard Blinds Customer Support Team

Guard Blinds からの回答

2026年8月20日

Thank you, Steve! We’re really glad to hear the fit is spot on and the blackout is making such a difference, especially for the kids’ early bedtime routine. Having a calm, dark room even on lighter evenings is exactly what Guard Blinds is designed for.

We really appreciate you taking the time to share this!

—Guard Blinds Customer Support Team

Guard Blinds からの回答

2026年8月20日

Thanks for calling this out, and we’re sorry we dropped the ball on the follow-up. After already waiting for your order, getting a broken part and then hearing nothing for a week is not the experience we want for anyone.

Sometimes a case can be missed in the queue, but we will always work to make sure a damaged or missing part is replaced. We’ve sent you a request for information through Trustpilot. Once you send over your order number and email address, we’ll pick this up and make sure it’s taken care of properly.

—Guard Blinds Customer Support Team

Guard Blinds からの回答

2026年8月20日

Jeanette, this is exactly what we love to hear! It’s great that the measuring instructions and assembly video made everything straightforward, but the best part is hearing that once the blinds were installed, the room was completely dark with no light leaks.

Thank you for trusting Guard Blinds and for taking the time to share your experience. We’re so glad they lived up to your expectations!

—Guard Blinds Customer Support Team

Guard Blinds からの回答

2026年8月20日

Renel, thanks for laying this out so clearly. We can see why this became frustrating, especially after you had already sent a video and were then asked to go through additional steps while waiting days between replies.

What you’ve described around the opening direction and the way your case was handled deserves a proper review. We’ve sent you a request for information through Trustpilot so we can get your order number and email address and match this review to your existing case. Once we have that, we’ll review the order details, the videos you already provided, and the previous communication so you’re not simply being asked to start the process over again.

We’ll take it from there and make sure the case gets the attention and follow-up it needs.

—Guard Blinds Customer Support Team

Guard Blinds からの回答

2026年8月20日

Martins, we completely understand why seeing an additional €123.29 in customs duty and VAT before delivery came as a shock, especially when you weren’t expecting another charge after placing your order.

To clarify, Guard Blinds is based in Lithuania, a Baltic country in northeastern Europe, while our production team is in China. They work under strict quality control standards at every stage and are certified by SGS, a global leader in independent testing and certification based in Switzerland. Every Guard Blind is made to meet our durability and performance standards, and our patented product design was developed in-house with a focus on blackout performance and ease of installation.

Regarding the import charges, these can sometimes be assessed by local customs authorities or courier systems in the destination country. Guard Blinds does cover import duties, customs handling charges, and taxes, so if you’ve already paid the €123.29 requested by FedEx, please email your receipt or proof of payment to support@guardblinds.com and we’ll arrange the reimbursement.

You also raised a separate concern about the value shown on the customs declaration, and we’d like to check that against the actual shipment rather than speculate here. We’ve sent you a request for information through Trustpilot so we can get your order number and email address, match this review to your order, and take care of the case from there.

—Guard Blinds Customer Support Team

Guard Blinds からの回答

2026年8月20日

Erik, we love hearing this. Simple to assemble, a great fit, and looking good once installed is exactly the experience we want for our customers.

Thanks for taking the time to share your feedback. We’re really glad you’re happy with your Guard Blinds!

—Guard Blinds Customer Support Team

Guard Blinds からの回答

2026年8月20日

Ryan, this made us smile. Thank you! We’re glad you stuck with the process and that everything ended up fitting perfectly once the installation steps were followed.

And yes, that warning about needing a night light gave us a laugh. Hearing that the room gets that dark is exactly the kind of result we want Guard Blinds to deliver.

Since this was posted as an organic review, we’ve also sent you a request for information through Trustpilot so we can match your feedback to your order and keep it properly on record.

Thanks again for sharing the full experience, including the part where it looked like things had gone wrong before everything came together.

—Guard Blinds Customer Support Team

Guard Blinds からの回答

2026年8月20日

Donna, thank you for such a thoughtful review. We’re really glad the ordering and measuring process felt straightforward, and even better that the blinds fit your windows perfectly once everything was assembled.

And fair point on the 5-minute build time. There can definitely be a bit of a learning curve the first time around, so we appreciate you calling that out while still giving the final result such high praise.

Since this was posted as an organic review, we’ve also sent you a request for information through Trustpilot so we can match your feedback to your order and keep it properly on record.

Thanks again for recommending Guard Blinds. We really appreciate it.

—Guard Blinds Customer Support Team

Guard Blinds からの回答

2026年8月20日

This is such a great review, thank you! “Not one single spec of light” is exactly the result we want to hear, especially when you were looking for that extra level of blackout in the bedroom.

We’re also really glad you caught the measurement issue quickly and that our team was able to get the updated measurements sorted before production. Hearing that both the product and the support experience came together well means a lot to us.

Since this was posted as an organic review, we’ve also sent you a request for information through Trustpilot so we can match your feedback to your order and keep it properly on record.

Thanks again for sharing your experience, and we hope you’re enjoying those properly dark mornings!

—Guard Blinds Customer Support Team

Guard Blinds からの回答

2026年8月20日

Bedankt voor je review! Fijn om te horen dat de installatie gemakkelijk ging en dat de blinds de kamer echt goed donker maken.

Dat is precies waar we op hopen: een eenvoudige installatie en een sterk verduisterend resultaat. We waarderen het dat je de tijd hebt genomen om je ervaring te delen!

—Guard Blinds Customer Support Team

Guard Blinds からの回答

2026年8月20日

Jun, thank you for such a thoughtful review. We’re really glad Guard Blinds have made such a noticeable difference in keeping those west-facing rooms cooler, especially going into the warmer months.

It’s great to hear that you’ve also seen a difference in how much you need to rely on the AC. That combination of better light control and reduced heat coming through the windows is exactly what we want the product to help with.

Thanks again for sharing your experience with us, and we hope you enjoy a much more comfortable summer ahead!

—Guard Blinds Customer Support Team

Guard Blinds からの回答

2026年8月20日

Jeff, we can understand why you’re frustrated. If an order issue happened on our side, being asked to place the order again yourself instead of having us help get it corrected would feel like we were passing the problem back to you.

We’ve sent you a request for information through Trustpilot so we can get your order number and email address and match this review to your case. Once we have that, we’ll review what happened with the original order, the “glitch” you were told about, and the follow-up you received so we can take care of the case properly from there.

—Guard Blinds Customer Support Team

Guard Blinds からの回答

2026年8月20日 に公開

Hey Carlos, thanks for taking the time to explain everything in detail. We can see why this has been so disappointing, especially after you followed the troubleshooting steps, waited through multiple replies, and still didn’t get a clear answer on the refund you requested.

You shouldn’t have to keep repeating the same issue or feel like you’re stuck choosing between an option you’re not comfortable with and waiting indefinitely for something with no confirmed timeline.

We’ve sent you a request for information through Trustpilot so we can get your order number and email address and match this review to your existing case. Once we have that, we’ll review what’s already been done, including the bowing issue, the troubleshooting you completed, the options you were given, and your refund request, so we can take care of this properly without making you start over.

We appreciate you giving us the chance to look at this again. Our goal now is to give you a clear next step and bring this case to a proper resolution, not keep you in another round of back-and-forth.

—Guard Blinds Customer Support Team

Guard Blinds からの回答

2026年8月20日

Hey Kelly, thank you so much for this review. We’re really glad the measuring guide made the process easy, and even more glad our team could help when the blind wasn’t staying up properly at first.

It’s great to hear that the adjustment instructions worked and got everything sorted. That’s exactly how support should feel: clear, useful, and easy to follow.

And hearing that you’ll be ordering more genuinely means a lot to us. Thanks again for the recommendation!

—Guard Blinds Customer Support Team

Guard Blinds からの回答

2026年8月20日

This is great to hear. We really appreciate you coming back to us for multiple blinds and trusting our team each time.

We’re especially glad the communication before and after installation has been helpful, and that we were able to sort out the tighter fit on one of the blinds by covering the cost of the thinner seal.

Thanks again for sharing your experience. If you do need more blinds in the future, we’ll be happy to help.

—Guard Blinds Customer Support Team

Guard Blinds からの回答

2026年8月20日

Hey Ryan, thanks for the honest feedback. We’re glad to hear the blinds are performing as described, even if the overall quality didn’t quite meet your expectations for the price.

We really appreciate you calling that out. Feedback like this helps us understand where the product experience can feel stronger from the customer’s side, especially when expectations are high.

Thanks again for giving Guard Blinds a try and for taking the time to share your experience.

—Guard Blinds Customer Support Team

Guard Blinds からの回答

2026年8月20日

Daniel, we can understand why you’re concerned. If you were already expecting your order to have shipped and then received another update saying it could still take 1–4 more weeks, that’s understandably frustrating, especially after waiting this long.

We’ve sent you a request for information through Trustpilot so we can get your order number and email address and match this review to your case. Once we have those details, we’ll check where the order stands, what caused the delay, and what the most realistic next step is from here.

We also understand why you’re questioning where your money stands while the order is still pending. We’ll make sure your case gets a proper review and a clear update rather than leaving you with another vague timeline.

—Guard Blinds Customer Support Team

Guard Blinds からの回答

2026年8月20日

Laura, thank you for sharing this. We’re really glad the installation was straightforward and that you’re so happy with the final result.

That’s exactly the experience we want our customers to have from start to finish. Thanks again for choosing Guard Blinds!

—Guard Blinds Customer Support Team