GUSTATORY レビュー 

GUSTATORY からの回答

2024年2月19日

Hey Wendi,

And some more international roasters on their way to you come March. Glad to hear you like our personal approach.

GUSTATORY

GUSTATORY からの回答

2024年2月19日

Hey Connie,

We try our best, glad to hear you're a fan of everything we offer. Hope you're enjoying your current coffees!

GUSTATORY

GUSTATORY からの回答

2024年2月16日 に更新

Hi Peter

Thank you for leaving a review - always appreciated. We've just reached out to you by email, but yes, letting you know that delays of this nature aren't our usual.

Unsure if you receive our newsletters or follow us on our social media, we were posting about The Barn facing customs delays since January 27th-ish. A very longwinded inbound delivery, their pallets came to UK, shipped back to Germany, and back to UK again.

Despite all our customs experiences, erroneous customs delays can sometimes randomly and bizarely happen. We operate a very tight roasting schedule so that everyone’s coffees are roasted as late as possible and also catering for international shipping times. The sum is for our coffees to arrive to us before our 1-4th dispatch period each month. The Barn export to UK every week of the year, and their export had both of us and even the couriers baffled at UK customs.

We try our hardest to avoid all instances of customs issues. If ever thinking our dispatches are later than normal, we also post daily updates to our Service Delivery Status icon located top right of our website - it is hopefully always a green dot, but if it ever flashes red, there we transparently communicate delivery issues to keep all our subscribers in the loop. We hope everyone finds this useful.

Otherwise, we hope you enjoyed the coffees and also the complimentary bag as our standard warm welcome too - some great roasters there in Kiss The Hippo, The Barn and Wide Awake, great choice of subscription. For next month, our dispatch period will start from 29th February, with these days as advertised on our website.

If anything, just let us know!

GUSTATORY

GUSTATORY からの回答

2024年2月16日

Hey Noora,

Thanks for your kind words. Glad to hear, there's just so many great roasters worth trying. GUSTATORY, a one-stop multi-roaster subscription for all your coffee needs. Hope you're enjoying your current coffees too!

GUSTATORY

GUSTATORY からの回答

2024年2月16日

Hey James,

Thanks for leaving a review and feedback. Humbling words for our service - always our pleasure doing the hard work for our subscribers, then all over to you to enjoy the coffees!

GUSTATORY

GUSTATORY からの回答

2023年10月11日

Hey Ben, Thanks for leaving a review and feedback! Really glad to hear you're enjoying our service and everything we do. Both Plot and Sweven have previously feature in our subscriptions, rest assured, they'll be back on their way soon!

GUSTATORY からの回答

2023年10月11日

Hey Mateusz, glad to hear you're enjoying our service and many thanks for the compliments. Plenty more coffee goodnes on its way!

GUSTATORY からの回答

2023年10月11日

Hi Hamish. Convenience + quality + personalised to our subscribers + personal touches. Exactly how we wish to operate, we're super happy you think the same. Thanks for being a subscriber, hope you're enjoying your latest coffees

GUSTATORY からの回答

2023年10月11日

Hi Brandon. Nail on the head... we like to think so too, but won't ever take you or other subscribers for granted. Let's raise a cup to many more great coffees!

GUSTATORY からの回答

2023年7月31日 に更新

Hi Jamil,

Thank you for the time in leaving a review and sorry to hear our Plus87 isn't as you hoped. We thought best to follow up directly by email and also reply here to help others find this useful feedback to say this is our prized possession of a subscription and I can confirm that all coffees that feature in this specific package are only those that score over 87 as that is its core requirement.

To assist, I have provided below some example coffees you've recently received and their scoring as assessed formally by Q-graders, including roasters' teams and ours:

- DAK - Mon Cherry, Kenya (Natural) (Cherry, Mango, Chocolate Brownie) - 88/100
- Five Elephant - Biftu Gudina, Ethiopia (Washed) (Magnolia, Plum, Earl Grey) - 88.25/100
- Suedhang - Shakisso, Ethiopia (Washed) (White Tea, Peach, Lime) - 89/100
- Bonanza - Corazon De Jesus, Costa Rica (Natural) (Apple, Strawberry, Sugar) - 88/100
- MOK - Wosasa, Ethiopia (Natural) (Tea, Peach, Chocolate. Limey) - 87.5/100
- Drop - Los Andes, El Salvador (Washed) (Caramel, Blackcurrant, Rhubarb. Juicy) - 87/100

For the complimentary freebie that we provide to all new subscribers in their first month, this may be a coffee from any of our packages. For the one we provided yourself, also to confirm:

FREE: Five Elephant - House Blend, Americas (Washed) - Nutty, Orange, Cacao - 85/100

Hope this helps and that you're enjoying all past and future coffee deliveries!

GUSTATORY からの回答

2023年5月2日

Hi Lionel, thanks for your feedback on your subscription, sorry to hear of your decision in moving this to Trustpilot.

As mentioned via our direct communication, we have compared your international delivery with other subscribers of ours based in India and it looks like everyone else's packages have been successfully delivered over the last 4 or 5 days (not including Sunday), with all reaching India's airports and customs around 10 days ago (processing difference of 5-7 working days). With yours currently still in customs, we can only assume that it will be processed very shortly as we see no reason yours to be different to the others.

Also as per our email replies, we have taken a look at past deliveries to India and whilst we advise a timeframe through live chat or email communications, such timeframes are always the guidance as provided by our couriers and postal services, neither of which have any control over the processing speed of any individual customs departments upon a parcel's arrival into a country. We do very regularly see our international subscribers receive their parcels ahead of the guideline timeframes quoted, whilst on some occasions there may also be unknown delays as parcels pass through the system with perhaps localised delay issues - unfortunately it is just something that every online company faces.

As part of our standard customer service, we do always offer compensation and/or refunds to everyone in the UK or international who may experience delayed postage beyond an acceptable timelength. For those who are ever affected, the timeframe we consider something 'lost' is also always much shorter than the timeframe any couriers or postal services have, and thus, is an offer out of our own good faith to deliver the best service possible. In this instance, as your delivery isn't yet much different to our other India subscribers this month, it seems the delivery isn't delayed as such, but rest assured, we've made a note and are monitoring this. Our best guess is maybe India's customs are currently experiencing a local delay of some kind.

Hope this helps, please do speak to us on live chat or email if anything, and we do hope it arrives very shortly, as it should do!