First time using the service. I was surprised I was charged the weight of my comforter on top of the separate comforter fee. I haven’t experienced this with the drop off laundry service I typically us... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
Everything comes back perfectly folded and incredibly clean. If you accidentally leave something in a pocket, they make sure it is secured to the bag when it is dropped off. Everyone who handles picku... もっと見る
企業が回答しました
We began using Hamperapp after we moved to Aventura, FL almost 4 years ago and they've never let us down. Service is quick, on time and easy to book. Clothing, sheets and towels come back neatly folde... もっと見る
企業が回答しました
Usually on time pick up and delivery, clothes come back clean, clothing organized by type, perfectly folded and protected from inclement weather. Great service!
企業が回答しました
企業情報
当該企業による記述
Hamperapp is the easiest way to handle your dry cleaning and laundry needs. We provide an all-in-one cleaning solution, offering services in multiple cities across the United States. Download our free app on the App Store or Google Play, or place your order online. Enjoy free pickup and delivery in all our service areas!
連絡先
4.3
優良
157件のレビュー
ネガティブなレビューの 70％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
First time using the service
First time using the service. I was surprised I was charged the weight of my comforter on top of the separate comforter fee. I haven’t experienced this with the drop off laundry service I typically use. Apart from that I did appreciate convenience of pickup and delivery.
2026年4月6日
Hamperapp からの回答
Thank you for trying our service and for your feedback! We understand the confusion regarding the comforter charges and appreciate you bringing it to our attention we’re always working to improve pricing clarity.
We’re glad you enjoyed the convenience of our pickup and delivery, and we hope to serve you again!
– Hamperapp Support Team 🧺💙
They are reliable and efficient and…
They are reliable and efficient and provide excellent service.
2026年4月6日
Hamperapp からの回答
Thank you for your kind feedback! We’re delighted to hear that you find our service reliable and efficient. Providing excellent service is always our top priority, and it means a lot to know we’re meeting your expectations.
We truly appreciate your support and look forward to continuing to serve you!
– Hamperapp Support Team 🧺💙
Pickup and drop off efficient and on…
Pickup and drop off efficient and on time. Comforters came back clean and refreshed.
2026年4月3日
Hamperapp からの回答
Thank you for sharing your experience! We’re so glad to hear that your pickup and delivery were efficient and on time, and that your comforters came back clean and refreshed. That’s exactly the level of service we strive to provide every time.
We truly appreciate your support and look forward to serving you again!
– Hamperapp Support Team 🧺💙
These people are amazing
These people are amazing - if I could give them more business I would. EXCELLENT customer service and communication. Really above & beyond.
2026年1月13日
Hamperapp からの回答
Thank you so much for your kind words! We’re truly grateful for your support and thrilled to hear that our customer service and communication made such a positive impression. Going above and beyond for our customers is always our goal, and it means a lot to know we delivered that experience for you.
We look forward to continuing to serve you!
– Hamperapp Support Team 🧺💙
Usually on time pick up and delivery
Usually on time pick up and delivery, clothes come back clean, clothing organized by type, perfectly folded and protected from inclement weather.
Great service!
2026年3月24日
自発的なレビュー
Hamperapp からの回答
Thank you so much for your kind words! We’re glad to hear your laundry is consistently clean, organized, and well protected, and that our timing meets your expectations. We truly appreciate your support!
– Hamperapp Support Team 🧺💙
GREAT SERVICE, TOTALLY RELIABLE AND EASY YO BOOK
We began using Hamperapp after we moved to Aventura, FL almost 4 years ago and they've never let us down. Service is quick, on time and easy to book. Clothing, sheets and towels come back neatly folded. Totally reliable, we highly recommend them. Check out the app. You won't be sorry!
2026年3月8日
自発的なレビュー
Hamperapp からの回答
Thank you for your continued trust over the past 4 years! We’re thrilled to hear our service has remained reliable, easy to book, and consistently on time. It means a lot that you recommend us, and we truly appreciate your support.
– Hamperapp Support Team 🧺💙
Everything comes back perfectly folded…
Everything comes back perfectly folded and incredibly clean. If you accidentally leave something in a pocket, they make sure it is secured to the bag when it is dropped off. Everyone who handles pickup and delivery is also very kind. I am looking forward to using them for a long time.
2026年3月7日
自発的なレビュー
Hamperapp からの回答
Thank you so much for your thoughtful review! We’re delighted to hear that your laundry comes back clean and perfectly folded, and that our team takes care with the little details. We truly appreciate your trust and look forward to serving you for a long time.
– Hamperapp Support Team 🧺💙
Excellent delivery service
Excellent delivery service, prompt pick-up and drop-off. Well cleaned and maintained clothing. Very impressed.
2026年3月2日
自発的なレビュー
Hamperapp からの回答
Thank you for your wonderful feedback! We're delighted to hear that you were impressed with our prompt pick-up and delivery, and that your clothes came back clean and well cared for. Providing reliable service and high-quality results is exactly what we aim for, so it means a lot to know we met your expectations. We look forward to serving you again soon!
– Hamperapp Support Team 🧺💙
I had an issue with my debit card and…
I had an issue with my debit card and they help fix it promptly.
2026年3月5日
Hamperapp からの回答
Thank you for sharing your experience! We’re glad our team was able to assist you quickly and resolve the issue with your debit card. We appreciate your trust in Hamperapp and look forward to serving you again.
– Hamperapp Support Team 🧺💙
Hamperapp からの回答
Thank you for your kind words! We’re glad to hear you’re happy with the quality, affordability, and punctuality of our service. We truly appreciate your support and look forward to serving you again 💙
– Hamperapp Support Team 🧺💙
Laundry was returned under wrong name…
Laundry was returned under wrong name and my hotel could not find it. The bag I sent my laundry in was not returned
2026年3月4日
Hamperapp からの回答
We’re truly sorry to hear about this experience. Returning your laundry under the wrong name and not receiving your bag back is absolutely not the standard we aim to provide. We understand how frustrating this must have been, especially at a hotel.
Please contact us at info@hamperapp.com
so we can review this immediately and make it right.
– Hamperapp Support Team 🧺💙
Hamperapp からの回答
Thank you so much! We’re thrilled to hear you loved the quick service and that your clothes came back perfectly clean. We truly appreciate your support 💙
– Hamperapp Support Team 🧺💙
Hamperapp からの回答
Thank you for your kind words! We’re glad to hear our team has been supportive and courteous, and that you’re happy with the service. We truly appreciate your trust in Hamperapp 💙
– Hamperapp Support Team 🧺💙
Easy to navigate and the communication…
Easy to navigate and the communication was great. Quick and efficient. Definitely a repeat customer
2026年2月6日
Hamperapp からの回答
Thank you so much for your kind words! We’re happy to hear you found the service easy to use and the communication quick and efficient. We truly appreciate your support and look forward to serving you again soon.
– Hamperapp Support Team 🧺💙
Great service
Great service, professional, timely pick up and drop off. Clothes washed, very clean and folded nicely.
2026年2月4日
Hamperapp からの回答
Thank you so much for your kind words! We’re glad to hear you enjoyed the professional, timely service and that your clothes came back clean and neatly folded. We truly appreciate you choosing Hamperapp and look forward to serving you again.
– Hamperapp Support Team 🧺💙
Easy process and everything done…
Easy process and everything done beautifully!! Thank You,!!
2026年2月4日
Hamperapp からの回答
Thank you so much for your kind words! We’re happy to hear the process was easy and everything was done beautifully. We truly appreciate you choosing Hamperapp!
– Hamperapp Support Team 🧺💙
Efficient and very courteous.
2026年2月4日
Hamperapp からの回答
Thank you for the great feedback! We’re glad you found our service efficient and courteous. We appreciate your support and look forward to serving you again.
– Hamperapp Support Team 🧺💙
Better turnaround
There was a lot of miscommunication, but the supervisor made it right by applying a discount for next use so I appreciate it
2026年2月1日
Hamperapp からの回答
We’re sorry to hear about your experience. This is not the level of service we aim to provide, and we’d really like the opportunity to make things right. Please contact us at info@hamperapp.com
so our team can review your case and assist you directly.
– Hamperapp Support Team 🧺💙
A huge thank-you to Elsa for her…
A huge thank-you to Elsa for her assistance. Hamperapp is my go-to for quality laundry care, and Elsa ensured a smooth pickup and careful service. Really appreciate her help and look forward to the results!
2025年12月15日
自発的なレビュー
Hamperapp からの回答
Thank you so much for taking the time to share this kind feedback! We’re thrilled to hear that Elsa provided such great assistance and helped ensure a smooth pickup and quality care for your laundry. We’ll be sure to pass along your kind words to her—they mean a lot to our team.
We truly appreciate you choosing Hamperapp and look forward to continuing to take great care of your laundry!
– Hamperapp Support Team 🧺💙
Hamperapp からの回答
Thank you so much for the love! We’re thrilled to hear you enjoyed how easy and fast the service was and that everything came back perfectly folded and clean. We appreciate you choosing Hamperapp.
– Hamperapp Support Team 🧺💙
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