I bought a faith, hope and charity necklace for my granddaughter's birthday in white gold as she prefers that. Her present arrived beautifully packaged in a protective cloth bag as well as a box. Stun... もっと見る
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Wrong item sent I paid for a sterling silver chain and pendant I was sent stainless steel. I have been assured the problem will be resolved. 06/06/2026 Thank you for rectifying my order promptly,... もっと見る
企業が回答しました
I’m absolutely in love with my Belcher bracelet. The chain is strong but still dainty enough to look elegant on my wrist, and the heart charm detail is just beautiful — delicate filigree with a secure... もっと見る
Well presented and well packaged- had a reasonable first time purchase discount. My only gripe would be the photos gave the impression that the item (infinity link) and chain were bigger than what... もっと見る
企業情報
当該企業による記述
Beautiful contemporary luxury jewellery with our distinctive signature character and bespoke design.
連絡先
22 Hatton Garden, EC1N 8BA , London, 英国
- 0844 330 0141
- info@harperkendall.com
- harperkendall.com
4.5
優良
123件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 75％に回答しています
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この企業のTrustpilot 利用方法
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Lovely bracelt and quick delivery
2022年5月21日
Poor after care after order
Confusing information, made an order then got the email to track the delivery (ROUTE delivery link) followed this and it says the item is in America, informed harper Kendall and there reply “we don’t use ROUTE we use Royal Mail” no email from royal mail like you do with every other website that uses Royal Mail, finally got a tracking number for this.
Of course you will be thinking it’s coming from America as that what the tracker said that harper Kendall sent me.
Why send me a link for that if that’s not the proper tracker to check on the delivery progress ?
I order online regularly and no other company do this.
2022年4月29日
自発的なレビュー
Harper Kendall からの回答
Its very unfair for you to leave a negative review when you were clearly told by our customer service staff that we are a London based U.K company and this is also clearly mentioned on our website.The Tracking software doesn't come online and start working until your tracking numbers are issued so you can't use that unti then. The software shows America by default because the sofware just works that way and can't be used until you recieve your Tracking Numbers also confirmed and mentioned to you by our customer service staff.
Cheap overpriced jewellery
Purchased earrings from Harper Kendall for £150, what a mistake.
The was no product picture on their website with them in an ear and when they arrived they were significantly smaller than expected. When actually picking up the earrings they are very light and flimsy and it wouldn’t take much to snap them.
We have contacted harper Kendall to be told that by law they cannot complete a refund as the earrings may have been worn, this is absolute rubbish. Any expensive jewellery you are able to try on in any jewellers, and I think £150 is expensive for a pair of earrings.
DO NOT BUY FROM THIS COMPANY. You will be able to get lovely equivalent from any small business on Etsy for a third of the price.
2022年4月19日
自発的なレビュー
Harper Kendall からの回答
Sorry about your problem with your Earrings but the size and dimensions are clearly written on the product description on our website so its down to the customer before placing the order to check and make sure its exactly what they require and if unsure its always advisable to contact customer services and ask any question about the quality, size and proportions to avoid any problems like this. In terms of a return and refund as you were told we do not accept any body worn jewellery that requires piercings as its a health and safety issue which we have to adhere to by law as do most jewellers, had it been any other piece of jewellery we would have no issues accepting your return back for a full refund.
Absolute ‘RIP OFF’
RIP OFF! Do NOT buy from this company. I purchased earings for £149 for my daughter to wear at her wedding. Harper Kendall have refused to exchange them and also refused to acknowledge that the identical range of all their jewellery products are available on eBay for a fraction of the price. The identical earrings being £60. Harper Kendall claim alternative pieces are substandard but this is absolutely NOT the case.
2022年4月14日
自発的なレビュー
Harper Kendall からの回答
We have explained and as clearly highlighted in our Returns Policy that that Earrings and other Jewellery that require body piercings to be worn are not eligible for returns, exhange or refunds this is standard practice across the jewellery sector for health and safety reason so we cannot break that code. Had it been any other piece of jewellery we would happily accept returns exchanges or refunds as we routinely do every day for many of our happy customers and clients. In terms of the identical items found on ebay we have no control over what the competition charges for the same or similar items but you are likely to find items for any product cheaper elsewhere if you shop around but in many cases these products are heavily discounted on ebay due to the fact that they are seconds or have minor cosmetic damage or are exchanges or returns and or are unboxed. Our products are quality checked and are 100% brand new and come beautifully boxed and packaged.
Fantastic service and when I expressed…
Fantastic service and when I expressed the urgency of the order, they responded immediately and it arrived guaranteed
2022年3月18日
Great service
Great service.
They responded to my queries quickly, even late in the evening. They sent out my item securely and quickly and even gift wrapped it.
Would definitely come back to buy more here
2022年3月8日
Order was delayed by a considerable…
Order was delayed by a considerable time. Bracelet broke as I tried to fasten clip. Returned and never worn. Very disappointed after waiting so long.
2022年2月26日
Harper Kendall からの回答
Very sorry for your bad experience but the reason was clearly explained to you over which we had no control however in the case of your bracelet breaking that is unfortunate but can happen in rare occasions as some pieces of jewellery are delicate but we could have replaced that for you for a new one or a different design had you requested that. Many Thanks
Dear everyone reading this review
Dear everyone reading this review, I have previously left a bad review to which I received a response from Harper Kendall advising me to speak to their customer services and they will sort out the damaged bracelet, I've sent them various emails which I've had no response I've also tried the contact number that they have again it doesn't work. I am now going to trading standards in the hope to get this resolved as spending £200 on a bracelet which broke from the weld, this is not a small amount of money to forget about. Worst experience I've ever had buying anything from a company!!!
2022年1月12日
自発的なレビュー
Harper Kendall からの回答
Hello Eamon, I'm very sorry but I have checked and we haven't received any emails from you but if we had we would have instantly resolved this issue for you with your bracelet. All such issues are taken care of by us and its impossible that any contact by customer would be ignored by us intentionally as that is not the way we work impeccable customer service is at the core of our business and we everything in our power to make sure our customers are completely satisfied and we offer complete after sales support and service. I urge you again to email us at info@harperkendall.com and someone will take of this issue for you wish to speak to someone instantly you can speak our live chat support on our contact Page here: https://www.harperkendall.com/pages/contact-us I will also make a note on the system for someone to reach out to you directly so please rest assured we will resolve this for you. Many Thanks
This company is terrible
This company is terrible. They sell items that’s not in stock. After couple week of not receiving item we contacted and was told it was being posted that day and will be with us in couple of days. After 3 days we got email saying out of stock and money will be refunded. Terrible service.
2022年1月4日
自発的なレビュー
Harper Kendall からの回答
Very sorry about your bad experience but due to the busy Christmas perioid many of our products regularly sell out at short notice which can't be updated on stock levels hence the issue you experienced for which we sincerely apologize but I can assure that is not how we operate and always do our best to provide excellent service most of the time.
I got a beautiful necklace from Harper…
I got a beautiful necklace from Harper Kendall as a Christmas gift from my husband. From the minute I put the order in I received updates on how my order was progressing and delivery information. The order arrived quickly and was gift wrapped and is really beautiful Thank you for a very prompt service.
2021年12月30日
Smaller than expected design not as…
Smaller than expected design not as obvious as on picture
2021年12月20日
Xmas present for my wife so
Xmas present for my wife so, hopefully, the item is 100% as advertised - though l reckon it will be as the site was very easy to navigate, good pricing and the delivery was very, very good (particularly for this time of year).
2021年12月15日
Harper Kendall からの回答
Sorry to hear that but our products are always clearly identified in the description along with the size and the dimensions etc if you're not sure about something its always worth reaching out to our customer support team and ask any questions before ordering as many of our happy customers already do.
Harper Kendall からの回答
Sorry you haven't been able to contact us but our live chat support team is always available or by direct email contact via our contact page please contact us and we would be more than happy to help. Thanks
Good customer service
Good customer service. The phone doesn’t exist however but the online chat was great and helpful. Good quality jewellery.
2021年11月10日
Great stud earrings!
I purchased two pairs of stud earrings. I am impressed by the quality and by how nice they look! I would have put 5 stars if the earrings arrived a bit earlier but nevertheless it was worth the wait! I will be buying from Harper Kendall again for sure.
2021年10月29日
I loved my necklace really beautiful
2021年10月22日
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