Health Genom レビュー 

Health Genom からの回答

2025年4月7日

Hola Mireia,
Lamentamos mucho la frustración que has experimentado. Durante el registro, ofrecemos servicios adicionales opcionales diseñados para apoyar a cada cliente según sus objetivos y necesidades personales. Estas funciones nunca se añaden automáticamente y siempre requieren confirmación antes de la compra, pero entendemos que este proceso puede haber sido confuso.

Te pedimos disculpas sinceras si seleccionaste algún servicio por error. Nos hemos puesto en contacto contigo por correo electrónico para asegurarnos de que esto se resuelva correctamente y corregirlo.

Health Genom からの回答

2025年4月4日

Hola Fran,
Lamentamos mucho tu frustración y comprendemos perfectamente lo decepcionante que puede ser que el programa no cumpla con tus expectativas. Esta no es la experiencia que queremos que tengan nuestros clientes.

En cuanto a los alimentos que se cancelaron, te ofrecemos nuestras más sinceras disculpas si esto te causó confusión. ¿Has hablado con nuestro equipo de soporte? Siempre estaremos encantados de ayudarte a garantizar que tu plan de comidas se ajuste a tus preferencias y necesidades.

El plan básico es efectivo por sí solo y te ofrece un plan de comidas personalizado y único basado en tus sugerencias. Si bien ofrecemos servicios adicionales, estos son totalmente opcionales y tienes la opción de aceptar o rechazar cada función. Algunos clientes encuentran útiles ciertas funciones, pero no son necesarias para alcanzar tus objetivos de salud.

Lamentamos que hayas tenido dificultades para recibir un reembolso después de tan poco tiempo. Entendemos tu frustración y estamos aquí para ayudarte. Hemos solicitado tu información de contacto aquí en Trustpilot, o también puedes contactarnos directamente en hello@healthgenom.com y mencionar a Robert, del Equipo de Éxito del Cliente. Estaremos encantados de ayudarle a resolver este problema.

Gracias por compartir sus comentarios. Esperamos poder solucionarlo.

Health Genom からの回答

2025年4月4日

Hello Kristin,
We’re really sorry for the confusion. After purchasing the plan, you do not need to pay more to get access. The plan you selected includes a personalized and unique meal plan based on the information you provided.

It seems that you might be referring to additional services that are offered during registration. These are optional, and you can choose to accept or decline each feature based on your health goals. We’re sorry if this wasn’t clear, and we appreciate your understanding.

Unfortunately, we haven’t been able to identify your profile yet based on the name provided. We’ve requested your contact information here on Trustpilot, or you can reach out to us directly at hello@healthgenom.com and mention Robert from the Customer Success Team. We’re here to help clarify everything for you.

Thank you for bringing this to our attention, and we’re looking forward to resolving this!

Health Genom からの回答

2025年4月3日

Hello Susanne,
We’re truly sorry to hear about the frustration you’ve experienced, and we completely understand how upsetting it can be when you're unable to unsubscribe or feel misled. This is definitely not the experience we want for our users.

To clarify, you can easily cancel your subscription at any time through your personal profile settings or by reaching out to our support team. We’ve already reached out to you via email to confirm that your subscription has been cancelled and to provide you with additional information to ensure everything is made right.

Please accept our apologies for any confusion or frustration caused. We’re committed to improving the user experience and want to make sure that everything is fully resolved for you.

Health Genom からの回答

2025年4月2日

Hi Cindy,
We do apologize for not meeting your expectations when it comes to convenience with meal prepping and shopping for ingredients. This takes commitment as the meals still have to be prepared to eat healthy, and eat meals that are personalized and unique specifically to you!

We've identified your profile and have reached out to bring clarity and ensure we make this right. Please check your inbox.

Health Genom からの回答

2025年3月27日

Dear Kimberly,

We’re sorry to hear about your experience and appreciate your feedback. Our service is web-based, and while we do offer additional features, these are entirely optional and can be accepted or declined. The base plan is fully effective on its own, and we regret if this wasn’t clear or if these features didn’t meet your expectations.

Unfortunately, we haven’t been able to locate your profile yet. We’ve requested your contact information through Trustpilot, but you can also reach out to us at hello@healthgenom.com and mention Robert—we’ll prioritize your request.

Health Genom からの回答

2025年3月26日

Hello Nikki,

We sincerely apologize for the frustration and inconvenience you’ve experienced. This is definitely not the experience we want for our users, and we understand how frustrating it can be when things don’t go as planned.

We do believe that working toward health goals with any program can take a bit of time, and while we strive to make the process as simple as possible, we understand the sign-up process can feel lengthy at times. Our program is personalized and designed specifically for your goals, which is why we collect the necessary information to tailor it to your needs.

Regarding the additional services, these are entirely optional and require confirmation before being added, but we do apologize if this was unclear during your experience.

Thank you for sharing your feedback, and we genuinely hope to resolve this matter to your satisfaction.

Health Genom からの回答

2025年3月26日

Hello Jessica,

We’re truly sorry to hear that your experience was not as expected, and we sincerely apologize for the frustration you've faced. This is not the experience we want for our customers, and we regret that we didn’t meet your needs.

To clarify, our services include optional features that are designed to provide additional support, but they are not required to benefit from the program. We aim to present these options transparently during registration. As for subscription cancellation, we do remind customers of their progress, goals, and what they’ll be missing if they decide to unsubscribe. This is part of our effort to encourage people to keep working toward their health goals. However, we apologize if this process felt misleading or bothersome in your case - plans can be cancelled by reaching out in email as well.

We haven’t identified your profile based on your review, but we've requested more details here on Trustpilot, or please feel free to reach out to us via email at hello@healthgenom.com, and mention Robert, we’ll prioritize your request.

Thank you for your feedback, and we hope to resolve this matter for you.

Health Genom からの回答

2025年3月25日

Hola Marisa,

Lamentamos mucho tu frustración y te ofrecemos nuestras más sinceras disculpas por no haber cumplido con tus expectativas con respecto a los planes de alimentación. Entendemos que las dietas restrictivas pueden ser difíciles de adaptar y lamentamos que esta haya sido tu experiencia.

Para aclarar, ofrecemos servicios adicionales opcionales, como el servicio de compras y la asesoría en ejercicios, diseñados para brindarte apoyo adicional según tus objetivos. En cuanto al reembolso, ten en cuenta que nuestro programa es digital y, por lo tanto, nuestra política de reembolsos se ajusta a las prácticas estándar de los servicios digitales. Lamentablemente, aún no hemos podido identificar tu perfil, pero nos gustaría revisar tu caso y asegurarnos de que solucionemos el problema.

Te rogamos que respondas a nuestra solicitud aquí en Trustpilot o nos escribas a hello@healthgenom.com y menciones a Robert para que podamos ayudarte más rápidamente.

Health Genom からの回答

2025年3月25日

Hello Cilla,

We sincerely apologize for the frustration you’ve experienced, and we truly regret that our service did not meet your expectations. We understand how frustrating this situation must be, and this is certainly not the experience we want for our users.

To clarify, we operate through a web-based app to ensure compatibility across all devices, allowing access through any web browser without needing to download anything. Additionally, we offer optional services that can be either accepted or declined during registration or while navigating the site. We apologize for any confusion regarding these offers.

We’ve identified your profile and have reached out to you via email to ensure we make this situation right. Please check your inbox when you can.

Health Genom からの回答

2025年3月25日

Hello Katie,

We are truly sorry to hear about the frustration this has caused you, and we completely understand how this situation must feel. This is definitely not the experience we want to provide, and we apologize for the confusion.

To clarify, we offer additional services that are entirely optional and can be either accepted or declined. We’re sorry for any misunderstanding regarding what was included in the package, and we sincerely regret the frustration this caused.

We’ve identified your profile and have reached out to ensure we make this right. Please check your inbox when you can, as we are working to resolve everything for you.

Health Genom からの回答

2025年3月17日

Hello Kerria,

We’re truly sorry to hear that our program did not meet your expectations. While 30 minutes may not be enough time to fully experience the benefits, we completely understand your frustration and regret that you felt this way from the start.

Our meal plans are created by certified nutritionists, and we always aim to provide safe and effective guidance. That being said, we appreciate your feedback regarding ingredients and will certainly review any concerns related to thyroid inflammation.

We’ve also reached out to you via email to address your concerns and find a way to make this right. Please check your inbox, and we look forward to assisting you further.

Health Genom からの回答

2025年3月17日

Hello NJ,

We’re truly sorry to hear that you felt this way about our services and communication. This is not the experience we strive to provide—quite the opposite. Our goal is always to support and motivate customers in their health journey, never to cause frustration.

We completely understand that working toward health goals takes commitment and dedication—this is not a quick fix, and we want to provide the best tools possible to help along the way. Regarding the recipes, we regret that the nutritional value did not meet your expectations, but we want to clarify that each meal plan is uniquely tailored based on your personalized input, dietary preferences, and health goals—making them far more than just general recipes from the internet.

We also sincerely apologize if our communication style came across the wrong way. Our intention is always to encourage and support, never to pressure. We appreciate your feedback and will continue to improve how we communicate with our customers.

Health Genom からの回答

2025年3月17日

Hello Jennifer,

We’re truly sorry to hear that you had such a frustrating experience—this is not the kind of service we strive to provide. We deeply regret that our platform felt confusing or misleading, and we want to clarify a few important points.

It is not possible to sign up without accepting our Terms of Service or without actively choosing to accept or decline additional services. Our plans—whether a 30-day plan or a subscription—are entirely optional, and any additional features require customer approval before purchase.

We can see that there has been communication via email, and we want to ensure that your concerns are handled properly and fairly. Our team will continue working with you to clarify the situation and find the best possible resolution.

Health Genom からの回答

2025年3月13日

Hello Nataliia,

We’re truly sorry to hear about your frustration and appreciate you sharing your experience. We regret that the program did not meet your expectations and that our customer support responses left you feeling dissatisfied.

To clarify, our platform currently operates as a web-based service to ensure accessibility across all devices. While an app may be available for download in the future, access to our services is fully supported via our website. We also understand how disappointing it must have been to expect an app experience and we sincerely apologize for any misunderstanding.

Our support team has already reached out to you via email with a resolution. Please check your inbox, and if there’s anything further we can do to assist, don’t hesitate to let us know.

Health Genom からの回答

2025年3月13日

Hello Chloe,

We’re very sorry to hear about your frustration and completely understand how upsetting it must be to feel lost without access to your plan. After signing up, a confirmation email with access details is automatically sent, please check your email for this message.

Please know that we are here to help! We’ve requested your contact information here on Trustpilot so we can locate your profile and assist you. Alternatively, you can reach out to us at hello@healthgenom.com, mentioning Robert from our Customer Success Team in your email, and we will prioritize your request.

We appreciate your patience and look forward to resolving this for you.

Health Genom からの回答

2025年3月13日

Hello Cori,

We’re truly sorry to hear that our meal plan did not meet your expectations. We understand how frustrating it must have been to feel that the plan wasn’t aligned with your needs, and we regret that this was your experience.

Regarding the refund, our policy aligns with standard practices for digital services, where a refund may not be possible once the service has been accessed or used. We understand how this might have led to some frustration, and we sincerely apologize if this was unclear or caused any misunderstanding.

Our support team has already been in touch with you via email regarding your request, so please check your inbox for further communication. If there’s anything else we can do to assist, don’t hesitate to reach out.

Health Genom からの回答

2025年3月13日

Hello Mary,

We’re truly sorry to hear that your experience did not meet your expectations. Our goal is to provide a helpful and effective weight loss program, and we regret that you feel otherwise.

To clarify, cancellations can always be made through your personal account settings or by reaching out to our support team. We never intend for this process to be difficult, and we sincerely apologize if it felt that way.

Unfortunately, we were unable to identify your profile based on your review. We’d love to assist you further—please reach out to our request here on Trustpilot or at hello@healthgenom.com, mentioning Robert from our Customer Success Team in your email, and we will prioritize your request.

We truly appreciate your feedback and would like to help resolve this situation for you.

Health Genom からの回答

2025年3月13日

Bonjour T’Aixstyle,

Nous sommes sincèrement désolés d’apprendre votre frustration concernant ces frais inattendus. Nous comprenons parfaitement votre désarroi et nous ne souhaitons certainement pas que nos utilisateurs vivent cette expérience.

Il semble que des services supplémentaires aient été achetés lors de l’inscription. Par souci de clarté, ces services sont toujours facultatifs et nécessitent l’approbation du client avant achat. Les prix de tous les services sont clairement affichés lors de l’inscription, ainsi que leurs conditions. Nous comprenons toutefois qu’un malentendu ait pu survenir et nous vous prions de nous excuser pour la confusion que cela a pu causer.

Malheureusement, les informations contenues dans votre avis ne nous ont pas permis d’identifier votre profil. Nous avons demandé vos coordonnées ici sur Trustpilot afin de pouvoir vous aider. Vous pouvez également nous contacter à l’adresse hello@healthgenom.com en mentionnant Robert de notre équipe Customer Success dans votre e-mail. Nous traiterons votre demande en priorité.

Nous espérons pouvoir résoudre ce problème avec vous.

Health Genom からの回答

2025年3月13日

Hello Nimar,

Thank you for sharing your experience, and we sincerely apologize for the frustration this has caused. We want to assure you that canceling your plan should be straightforward through your personal account settings. However, we are sorry to hear that this process led to an unintended additional purchase.

Unfortunately, we were unable to identify your profile based on the details in your review. We’d love to assist you further—please reach out to us at hello@healthgenom.com using the email associated with your account. Kindly mention Robert from our Customer Success Team in your message, and we will prioritize your request.

We truly appreciate your patience and look forward to resolving this for you.