HealthyLine レビュー 

Mat stopped heating up and no reply to the many many emails about whether it can be repaired or how to test if it can be repaired. Very expensive outlay for short time relief.

The best experience I have had end to end.

I am an occupational therapist/ massage therapist with 30 years experience. I like the Healthyline therapy mats better than my infrared bed or any other therapeutic heat unit I have used over the years. I am also impressed with the outstanding customer service!

I have the Inframat Pro full sized mat and when I knew I would be traveling and unable to bring the large one, I immediately purchased the half-size. These mats are among the *best* purchases I have ever made for my overall health and well-being and I would not choose to live without them. I am more pain free, sleep better, and my immunity is stronger due to their healing qualities. My cat loves them too!

Natasha was a joy to order through this morning, as I had a lot of questions, and she very patiently answered every one of them. I will definitely be working with her for any future orders. It was a joy to work with someone so positive and helpful! Wish all customer relations were as easy as working with Natasha! Thank you!

I ordered the TAJ-mat and magnetic bracelets.
The customer service was perfect (Daniela is a gem !). As I live in Belgium, shipping took a little longer as there was a transit at customs, but even then, the follow up by Daniela was excellent.
The mat is of excellent fabric and feels really sturdy. Initially I was looking for a PEMF mat, but all the extra's of this TAJ mat make the PEMF experience so much more intense. I just love it! It’s an investment in your health and wellbeing that is worth every cent.
Over all I would strongly recommend Healthyline as a brand and the service it offers !

As a repeat customer and someone who has purchased many of Healthline's products, I have only experienced positive health benefits and amazing customer service. Mercedes in particular not only patiently answered all of my questions and concerns, she educated me on my best options and helped me choose a new mat that best fit my current needs. What a gem she is! The quality and craftmanship of the products are impressive and the warranty and trade in policies are top notch!! I am so impressed with this company that I am applying to be an affiliate.

In this review I did not negatively address the product. My issue is with the Customere Service I failed to receive and after 3 years the product failed. I have tried everything Healthyline suggested. I have yet to hear from them directly as to a remedy for replacement or another option. That is the issue. Not the efficacy of the product.

I have loved my Healthyline mat. In the past they have been responsive with questions. I am only 2 years into my warranty and the mat is disfunctioning. It took me forever to get a response back to my emails. If I didn't followup everytime with Esther nothing would happen. So the solution they want me to accept is that they will send a new controller. The controller is not the issue. The mat is only send a current in 2 places. I know this because I use their plastic bottle with the small ball to measure the output. Here's what really bothers me: poor customer service is more on the person delivering such than the company. However, my mat is less than 3 years old and is not functioning. That's a faulty product. Instead of standing behind the product the company is offering me a bandage instead of replacing the faulty product. I am so disappointed in how they chose to handle this problem. I have been a big champion of this company and have referred a number of people to them. Since I am out the $1800 dollars I spent on this mat I really have to rethink if I want to take another chance on Healthyline. If they fail me again, shame on me for putting my trust in them again.

I have had the TAO mat-4018 for several years, and it’s the best product I have ever used, hands down! When I get up in the morning, the PEMF and the heat help get me going as I suffer from many types of arthritis. Once I sit on it for approximately 30 minutes, I am ready to run out the door. I definitely miss it when I am on vacation or away at a friend’s house. I am always so happy to get back home to use it.

I purchased the TAJ-Mat for pre-surgery preparation and post-op recovery for my total hip replacement. I was sold on the 90 day money back guarantee and lifetime upgrade options. The TAJ-mat provides heat, PEMF, Hot stone and photon light therapy options. I was able to use the mat to loosen my joints post workout and improve my overall restricted hip mobility pre-surgery. It all paid off post surgery as I was able to get in and out of bed independently as well as toileting independently. I am able to walk without a cane 10 days post surgery and my pain levels have been minimal with post surgery usage.

Really loving my Rainbow Chakra Mat. Feel so much better and just twenty minutes per day.

The customer service is excellent and they get my questions answered quickly. I use the TAJ mat on my massage table for my clients. It relaxes them quicker and I am able to adjust the PEMF setting based on their needs. If they come in anxious I turn it down to 7 and they relax, if they have sinus issues or headache I turn it up to 30 and within 15 minutes it's gone. Thank you so much for adding value to my service.

Hope to be thrilled with my Platinum Healthyline that arrived earlier this week... the beginner controller has an internal blemish in the screen. Called to ask if using it could potentially damage the mat... 2 phone calls and 2 emails later, no reply! Need to learn how long the trail period is in case I need to give up on them- disappointed!

I absolutely love my healthy line mat! There is nothing like coming inside on a freezing day and laying on the mat to warm up… Knowing that it is EMF free is an added bonus, customer service is amazing also… Highly recommend!!

I bought a large jade stone mat more than 4 years ago in October of 2018 and could not be happier with my purchase! I bike in winter weather, and I also like to ski. Anytime I come home freezing, I take out the mat and have the luxury of lying on hot stones for as long as I like. It fights of any cold I might have and relaxes the muscles really well. I also use it on the days when I want to wind down, relax and fall asleep better.
The temperature settings work really well. I put a blanket on top, set it to 39C and can sleep through the night. I can also put it on a much higher setting for an hour if I want to sweat it out.
I used to spend $45 going to a local spa center every time to lie on hot clay floor. After half a year, I broke even, and have been spending the money I would have given to spa on other things. This is not to mention the convenience of having the mat at home.
I would like to personally thank Jade, the customer service manager who worked with me. The first mat that came in was damaged by FedEx during shipping, and she was very quick and nice about replacing it with another one. Great service!
Overall, I am glad 4 years ago I made such a great investment into my health. I've been meaning to write a review ever since. It has been working out really well both for financial and well-being reasons, and I give HealthyLine and their products my highest recommendation.

After only two months of purchasing a very expensive heating mat, my thermostat went out. They replaced it - this time. 4 years later, after the mat being in storage for almost a year, due to a cross country move - the thermostat went out again. This time I was told I would have to buy a new thermostat, as the warranty for the year I bought it, was only 2 years. Now, it's 5 years. I suppose they had to extend the warranty period, as the thermostats aren't too reliable. Paying over $800 for a heating pad, I really expected it to last longer.

High quality, long-lasting products. I've been a customer for many years now and they're an amazing company to work with... they stand behind their products and I love everything I've purchased from them from infrared mats to their beautiful comforters. Maybe someday they will make mattress toppers??

Few weeks ago we had a problem with our Mat which we loved (my husband had a work accident to his back few years ago and this has helped a lot).. We spoke to Mercedes F. her customer service is out of this world (I have worked in customer service for over 15 years) she was always there to answer/reply to any questions I had until we got it figured out. I have to say we will be receiving our new Mat soon and couldn’t be happier with it. We will definitely be recommending this wonderful Mat to everyone else. Thank you Mercedes for a wonderful customer experience 🙏..

Recently had an issue with one of our Infra Mat Pro mats. Natasha was so helpful in resolving the problem.
Thank you, Natasha!
Highly recommend this product!

I Had a question before i placed my order.
Natalie responded back to my Email in a timely manner. After, i placed my order.
Great customer service. Looking forward to getting my mat.