My TAJ mat worked great for 3 years and when I started to have issues with the heating, HealthyLine happily honoured their warranty and shipped me a new mat! When we hit some shipping issues, the cust... ãã£ãšèŠã
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I would buy from them again in a heartbeat. I had problems with the mat, and had to send it back, but they were absolutely incredible to deal with! I dealt with a woman named Jade. She contacted me r... ãã£ãšèŠã
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HealthyLine is a wonderful company and they really stand behind their products. It's very unlikely to experience a problem with any of their products, but if you do, they stand behind it and make it r... ãã£ãšèŠã
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I love my Healthy line mat and I recently had to reach out to a representative specialist. Mercedes was very understanding about the circumstances. She did an outstanding job with this. Thank you for... ãã£ãšèŠã
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HealthyLine is an FDA registered company with the worldâs largest selection of heated natural gemstone therapy mats. Based in New York and starting in 2013, HealthyLine quickly became the industry leader by implementing the most effective materials, combining different technologies, such as infrared (FIR), pulsed electromagnetic field therapy (PEMF), negative ions, photon light, and magnetic therapy to create advanced naturally powered heating pads and devices.
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925 Shepherd Ave, 11208, Brooklyn, ç±³åœ
- (888) 774-4422
- sales@healthyline.com
- healthyline.com
4.5
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My TAJ mat worked great for 3 years andâŠ
My TAJ mat worked great for 3 years and when I started to have issues with the heating, HealthyLine happily honoured their warranty and shipped me a new mat! When we hit some shipping issues, the customer service I received from Mercedes to help resolve the issue was super supportive! I would happily purchase products from HealthyLine in the future.
2026幎10æ9æ¥
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HealthyLine ããã®åç
Hello Taylor,
Thank you for your wonderful review and for being a valued HealthyLine customer!
Weâre delighted to hear that your warranty experience was smooth and that Mercedes provided the supportive and attentive service you deserved while resolving the shipping issues.
Your satisfaction means a great deal to us, and we truly appreciate your trust in HealthyLine.
We look forward to assisting you again in the future!
Warm regards,
The HealthyLine Care Team
Mercedes was a responsive customer service representative. She calmed my anxiety and delivered outstanding service.
Mercedes is an OUTSTANDING customer service representative.
When I returned my PEMF mat for servicing, I wanted to stay informed about its progress. Mercedes consistently returned my calls promptly and responded to my many emails with patience, grace, and genuine concern. I must admit, I was genuinely impressed by the level of attention she gave to my questions and concerns. I have become accustomed to the frustrating experience of having to repeatedly follow up with customer service representatives, often receiving polite assurances without seeing much action. Mercedes was a refreshing exception. Much to my surprise and delight, I encountered someone who takes her job seriously, understands the importance of her role, and genuinely cares about the customer experience.
Mercedes made what could have been a frustrating repair process feel reassuring and manageable. Her professionalism, responsiveness, and caring attitude reflect extremely well on your company. She is truly an asset to your organization, and I hope her efforts are recognized and appreciated. Thank you, Mercedes, for providing the kind of customer service that customers remember.
2026幎10æ8æ¥
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HealthyLine ããã®åç
Hello Elizabeth,
Thank you so much for your thoughtful and heartfelt review! We are delighted to hear that Mercedes provided such attentive, responsive, and compassionate service throughout the repair process. We understand how important it is to stay informed and feel supported, especially when your product is being serviced.
Your kind words mean a great deal to us, and we will be sure to share your feedback with Mercedes and our team. Providing a positive and reassuring customer experience is very important to us, and we truly appreciate you taking the time to recognize her dedication.
Thank you for choosing HealthyLine and for allowing us the opportunity to assist you. We sincerely appreciate your trust and support!
Your HealthyLine Care Team!
I would buy from them again in aâŠ
I would buy from them again in a heartbeat. I had problems with the mat, and had to send it back, but they were absolutely incredible to deal with! I dealt with a woman named Jade. She contacted me right back on a Saturday night, even. I have a autoimmune condition and am so thankful for this thing!!
Minister Camille Gent, Oregon
2026幎9æ1æ¥
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HealthyLine ããã®åç
Hello, Minister Camille Gent
Thank you so much for your kind words and for taking the time to share your experience! We truly appreciate your support and are so grateful you chose HealthyLine. ð
It was a pleasure assisting you, and weâre especially thankful to hear how much your HealthyLine mat means to you. We appreciate your trust and would be honored to serve you again anytime!
Wishing you all the best!
Your HealthyLine Care Team
Amazing customer service !
Amazing customer service !
I used my Jade mat for 5 years and it stop heating .
I emailed them and after all the options I decided to go with the 50% off option and just order the same mat again .
This Mat brings me relief after breaking my L2 in a car accident .
Itâs a game changer ðâ€ïžð
Thanks Healthy Line
2026幎9æ30æ¥
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HealthyLine ããã®åç
Hello,
Thank you so much for your wonderful 5-star review! â€ïž Weâre truly grateful to hear about your positive experience with our customer service and that we were able to help you find the best option for replacing your Jade Mat.
It means so much to know that your HealthyLine mat has been a valued part of your wellness routine for the past five years. We appreciate you choosing HealthyLine again and are so happy to have you as part of our HealthyLine family! ðð
Wishing you continued comfort and wellness!
Your HealthyLine Care Team!
I love my Healthy line mat and IâŠ
I love my Healthy line mat and I recently had to reach out to a representative specialist. Mercedes was very understanding about the circumstances. She did an outstanding job with this. Thank you for your help.
2026幎9æ11æ¥
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HealthyLine ããã®åç
Hello,
Thank you so much for taking the time to share your experience!
Weâre delighted to hear that youâre loving your HealthyLine mat and that Mercedes was able to provide the support and understanding you needed.
Weâll be sure to share your kind words with her. Itâs wonderful to know she made a positive difference in your experience with us. ð
Thank you for choosing HealthyLine!
Your HealthyLine Care Team!
HealthyLine is a wonderful company andâŠ
HealthyLine is a wonderful company and they really stand behind their products. It's very unlikely to experience a problem with any of their products, but if you do, they stand behind it and make it right. My family has been so happy with this company for years and look forward to purchasing other products they offer.
2026幎8æ23æ¥
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HealthyLine ããã®åç
Hello Mike,
Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and your continued trust in HealthyLine. It means so much to know that your family has been happy with our products and service over the years.
Weâre always here to support you and make sure you have the best possible experience with HealthyLine. Weâre grateful to have you and your family as part of the HealthyLine community, and we look forward to serving you again in the future!
Warmly,
The HealthyLine Team
Great Customer Service
I canât comment on how well the Mat works yet as I havenât received it yet, however I had fantastic customer service from Mercedes. I found the mat cheaper somewhere else but really wanted to buy thru Healthyline to monitor my purchase and warranty. They credited me back a refund after my purchase & followed thru very quickly. I feel comforted knowing that I purchased from an honest company and canât wait to get my PEMF mat!
2026幎9æ1æ¥
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HealthyLine ããã®åç
Hello Lisa,
Thank you so much for your thoughtful review! Weâre delighted to hear that Mercedes was able to provide you with such a positive customer service experience and assist with your refund promptly.
We truly appreciate you choosing to purchase through HealthyLine and for placing your trust in us. Your confidence in our commitment to honest, reliable service means a great deal to our team.
We hope your PEMF mat arrives soon and that you enjoy all the benefits it has to offer. Thank you again for choosing HealthyLineâweâre grateful to have you as a customer!
Your HealthyLine Care Team!
Great product, great service
Both customer service reps I dealt with, Mercedes and Natasha, were knowledgeable and responsive to my questions. They made the decision making process easy, and took care of all the shipping details. The Platinum mat I purchased is an outstanding design that will see daily use.
2026幎8æ3æ¥
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HealthyLine ããã®åç
Hello Tessie,
Thank you so much for taking the time to share such a wonderful review! Weâre delighted to hear that Mercedes and Natasha were able to provide knowledgeable, responsive service and make your decision-making process easy.
Weâre also thrilled that youâre enjoying the design of your Platinum Mat and plan to make it part of your daily routine. We truly appreciate your trust in us and your kind words about our team and service.
Wishing you many great days ahead with your Platinum Mat!
Your HealthyLine Care Team!
Top notch customer service andâŠ
Top notch customer service and excellent products, we have been purchasing and using healthy line for almost a decade and when it comes to quality service and products they really can not be beat!
2026幎4æ14æ¥
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HealthyLine ããã®åç
Hello Jennifer,
Thank you so much for your kind words and for being a loyal customer for nearly a decade!
We truly appreciate your continued trust in us. It means a great deal to know that our commitment to quality products and customer service has consistently met your expectations.
We look forward to serving you for many more years to come!
Your HealthyLine Care Team!
Excellent Customer Service!
The customer service was excellentâthey truly went above and beyond! Natasha was incredibly helpful, communicative, and attentive every step of the way. She made the whole experience feel easy and genuinely cared about getting everything right. It was such a positive experience that it made my mom and me want to order two more mats. Highly recommend!
2026幎3æ18æ¥
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HealthyLine ããã®åç
Hello Erin,
Thank you so much for your kind words and thoughtful review! Weâre absolutely delighted to hear that you and your mom had such a positive experience with us.
Natasha will be especially happy to know her efforts made a differenceâshe truly takes pride in providing attentive and personalized service, and your feedback means a lot. Itâs wonderful to hear that everything felt easy and that we were able to meet your expectations.
We sincerely appreciate your recommendation and your continued support. We look forward to assisting you again soon!
Your HealthyLine Care Team!
Cindy completed my trust in this product and purchase
Cindy was patient , very explanatory and helped me thru the whole process of this purchase . She is a number 10 . Very few people left with this sales experience and knowledge . She shows true passion in her work
Thank you Cindy
2026幎3æ16æ¥
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HealthyLine ããã®åç
Hello Ellza,
Thank you so much for your kind words!
Weâre thrilled to hear about your experience with Cindy. She truly takes pride in making sure every customer feels informed, comfortable, and supported throughout the entire process.
Your recognition of her patience, knowledge, and passion means a lotânot only to Cindy, but to our whole team. Weâre grateful you took the time to share this, and weâll be sure to pass along your wonderful feedback to her.
Thank you again for choosing usâwe appreciate your trust and look forward to serving you in the future!
Your HealthyLine Care Team!
I orderd one of their $999
I orderd one of their $999. mats, it came LATE after I paid for priority shipping and came with black marks all over the cover. I emailed them, they said I could return it for a refund so I did as instructed, have called and emailed them over 6 times over the last 4 weeks and still no response or refund. I would NOT trust this company. I will have to dispute on my CC-what a pain.
2026幎2æ1æ¥
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HealthyLine ããã®åç
Thank you for your feedback. We apologize for the delays and frustration you experienced with your order and return process.
We're glad this matter has since been resolved. If you need any further assistance, please don't hesitate to contact us at support@healthyline.com. We appreciate your feedback and the opportunity to make things right.
Your HealthyLine Care Team!
Mat controller failure
Excellent service and follow up. Solved issue promptly.
2026幎2æ6æ¥
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HealthyLine ããã®åç
Hello William,
Thank you for your feedback!
Weâre glad to hear that our team was able to resolve the controller issue promptly and provide the follow-up support you needed. At HealthyLine, delivering responsive service and effective solutions is always our priority.
We truly appreciate your support and are here anytime you need assistance in the future.
Your HealthyLine Care Team!
Excellent customer service.
I bought a mat from Healthyline. It developed an issue with the red lights not working properly. I contacted customer service and they sent me a return label so I could return the mat for a warranty replacement. After I returned the item, they started a replacement order. Excellent customer service and warranty policy.
2026幎2æ17æ¥
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HealthyLine ããã®åç
Hello Ken,
Thank you for taking the time to share your experience!
Weâre glad we were able to assist you promptly with your warranty claim and provide a smooth replacement process. At HealthyLine, weâre committed to standing behind our products and making sure our customers feel fully supported if an issue arises.
Itâs wonderful to hear that the return and replacement process met your expectations. We truly appreciate your trust in us and your kind words about our customer service and warranty policy.
If thereâs ever anything more we can assist you with, weâre always here to help!
Your HealthyLine Care Team!
Excellent customer service
HealthLine has excellent customer service and is easy to work with. I purchased a mat a few years ago and contacted their customer service department when an issue developed with my mat. I worked with Mercedes who helped me through the warranty replacement process. Mercedes
was great to work with and I was thoroughly impressed with the way HealthyLine stands behind their product. I highly recommend this company both for their quality product line and their excellent customer service.
2026幎1æ22æ¥
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HealthyLine ããã®åç
Hello Diane,
Thank you so much for your thoughtful and detailed review!
Weâre truly grateful for your continued trust in HealthyLine over the years. It means a great deal to us that you took the time to share your experience, especially regarding the warranty process. Standing behind our products is a commitment we take seriously, and weâre glad that came through clearly.
Weâre especially pleased to hear that Mercedes was able to assist you smoothly and professionally. Weâll be sure to pass along your kind wordsârecognition like this means a lot to our team.
Thank you again for your recommendation and support. We look forward to serving you for many years to come!
Your HealthyLine Care Team!
Natasha has been extremely helpful andâŠ
Natasha has been extremely helpful and professional from day one. I will receiving the mat replacement very soon.
The product is amazing and your service staff is even better.
Thank you!!!
2026幎2æ5æ¥
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HealthyLine ããã®åç
Hello Monica,
Thank you so much for taking the time to share your experience!
Weâre delighted to hear that Natasha provided such helpful and professional support and that your replacement mat will be arriving soon. Itâs wonderful to know youâre enjoying the product and that our service met your expectations.
We truly appreciate your kind words and your trust in our team.
Your HealthyLine Care Team!
HealthyLine ããã®åç
Hello Dafi,
Thank you for your kind feedback!
Weâre glad to hear you had a positive experience with our customer service.
We truly appreciate your support and look forward to serving you again.
Your HealthyLine Care Team!
5Star Customer Service
Itâs hard to see any reviews with less than 5 stars, but sadly I too received a call back from a customer service representative stating someone would give me a call within 24 hours plus I would receive an email about our conversation and my issues.
That never happened but I emailed my previous customer service representative
Natasha and she took immediate action to satisfy my needs as a repeated customer for years!
Donât give up communicating with this company because they do care about their customers, itâs just might be one employee not doing their job that is the issue.
The products are top notch in every category and usually their customer service department is very knowledgeable and reliable to satisfy customers.
Thank you Natasha!
Happy Customer For Life
2025幎12æ8æ¥
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HealthyLine ããã®åç
Hello Leisa,
Thank you for taking the time to share your experience and for your honest feedback. We sincerely apologize for the initial lapse in follow-up and understand how frustrating that can be. This is not the level of service we strive to provide.
Weâre very pleased to hear that Natasha was able to step in promptly and take care of your concerns. She truly embodies our commitment to our customers, and we will be sure to recognize her for going above and beyond.
We appreciate your loyalty over the years and your kind words about our products and customer service team. Your feedback helps us improve, and we value the opportunity to continue earning your trust.
Thank you again for your patience and for being a valued customerâwe look forward to serving you for many years to come.
Your HealthyLine Care Team!
Chair mat replaced!
Update: January 2026. Mercedes at Healthyline finally reached out to me via email. She replaced my mat after I returned the damaged one. It took awhile to reach someone but they did stand behind their product.
Chair mat was okay for a year. Then the back collapsed. I purchased a 5 year warranty. I have made 3 phone calls with no one available to answer. Sent 3 emails with photos to customer service. No response except for one callback at 6am in my time zone and phone was on silent mode.
2025幎12æ10æ¥
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HealthyLine ããã®åç
Hello
Thank you for updating your review and for your patience throughout the resolution process. We understand the delay in reaching the right support contact was frustrating, and we appreciate the opportunity to make things right. We're glad we were able to replace your mat and stand behind our product as expected.
If you need any further assistance, please don't hesitate to contact us at support@healthyline.com. We're always here to help.
Your HealthyLine Care Team!
Fantastic product and even betterâŠ
Fantastic product and even better customer service! My experience with Natasha was absolutely amazing. She is so prompt, courteous and professional. I want to hire her to work at my company!
2025幎12æ7æ¥
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HealthyLine ããã®åç
Hello Ron,
Thank you for your wonderful feedback!
Weâre thrilled to hear that youâre enjoying the product and that Natasha made such a positive impression with her prompt, courteous, and professional service. Weâll be sure to share your kind words with herâtheyâll mean a lot.
We truly appreciate your support and look forward to serving you again!
Your HealthyLine Care Team!
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