My TAJ mat worked great for 3 years and when I started to have issues with the heating, HealthyLine happily honoured their warranty and shipped me a new mat! When we hit some shipping issues, the cust... ãã£ãšèŠã
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I would buy from them again in a heartbeat. I had problems with the mat, and had to send it back, but they were absolutely incredible to deal with! I dealt with a woman named Jade. She contacted me r... ãã£ãšèŠã
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HealthyLine is a wonderful company and they really stand behind their products. It's very unlikely to experience a problem with any of their products, but if you do, they stand behind it and make it r... ãã£ãšèŠã
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I love my Healthy line mat and I recently had to reach out to a representative specialist. Mercedes was very understanding about the circumstances. She did an outstanding job with this. Thank you for... ãã£ãšèŠã
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HealthyLine is an FDA registered company with the worldâs largest selection of heated natural gemstone therapy mats. Based in New York and starting in 2013, HealthyLine quickly became the industry leader by implementing the most effective materials, combining different technologies, such as infrared (FIR), pulsed electromagnetic field therapy (PEMF), negative ions, photon light, and magnetic therapy to create advanced naturally powered heating pads and devices.
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925 Shepherd Ave, 11208, Brooklyn, ç±³åœ
- (888) 774-4422
- sales@healthyline.com
- healthyline.com
4.5
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No service at all
No service at all. Donât respond. Bought a 1500 mat and itâs falling apart.
2025幎3æ1æ¥
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HealthyLine ããã®åç
Hello Scott,
Thank you for your feedback.
We sincerely apologize for your experience. We take product quality seriously, and weâre disappointed to hear about the issues you've encountered with your mat.
Please contact us at (888)407-7701 so we can assist you further and resolve this matter to your satisfaction. We value your business and are committed to ensuring our customers are happy with their purchases.
Your HealthyLine Care Team!
Tried to book an Uber cab and now I'mâŠ
Tried to book an Uber cab and now I'm subscribed to this company love to know how
2025幎2æ21æ¥
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HealthyLine ããã®åç
Hello Stephen,
Thank you for sharing your feedback, and weâre sorry to hear about your experience. We want to clarify that we do not handle bookings for Uber rides or any Uber subscription-related services. It seems there may have been a misunderstanding, and weâd love to help clear this up.
Could you please provide more details about your experience, such as how you believe this subscription happened? This will help us understand the situation better and assist you in resolving it, or direct you to the appropriate team.
Please send the info to support@healthyline.com. We appreciate your patience and look forward to hearing from you so we can address this further.
Your HealthyLIne Care Team!
I have had my healthy mat for over fiveâŠ
I have had my healthy mat for over five years and I love it. When I had trouble with the controller, I contacted customer service and they were super responsive and very helpful.
2025幎2æ12æ¥
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HealthyLine ããã®åç
Hello Jen,
Thank you for your kind words and positive feedback. We are delighted to hear that our CS team was able to assist you so effectively. Our team takes great pride in ensuring our customers' needs are met with professionalism and care.
Your satisfaction is our priority, and we appreciate you taking the time to share your experience. Should you need any further assistance, please don't hesitate to reach out.
Thank you once again for choosing us.
Your HealthyLine Care Team!
My mat was purchased 3/10/2021
My mat was purchased 3/10/2021. October 2021, the mat was not working. I think I might have had 2 controllers sent. I did work for awhile but clearly there were issues as the mat stay warm even when the controller was off. Again, the mat/controller is not working.
I do have copies of emails noting that the mat is not working. I currently have 2 controllers (one was recelty sent to and neither works), no heat in a $500 "heating pad????
So I was explained that my mat is under a 5 year warranty. Now I was offered a 20% off the original price to use towards a replacement? Or $250 towards another product.
I am very frustrated that I have purchased a $500 product, I have used it only a few times, the company offers a new controller which never works. Now I am expected to pay for return shipping and purchase a new one? Unbelievable. I just emailed Jade, I do hope that this company will stand behind their products.
I love the idea but at this point unless this gets resolved, I will never purchase from them in the future.
2024幎12æ10æ¥
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HealthyLine ããã®åç
Dear Judy,
Thank you for bringing your concerns to our attention. We want to sincerely apologize for the inconvenience and frustration youâve experienced with your mat and the subsequent service. We take pride in the quality of our products and service, and itâs clear that we did not meet your expectations in this case.
I will escalate this matter with our team immediately and ensure a resolution that demonstrates we stand behind our products and value your trust.
We are committed to restoring your faith in our brand.
Thank you for your patience and understanding.
Your HealthyLine Care Team!
My Healthy Line Experience
This the day , I receivedmy new warrantied mat afterspeaking with Jade, previously.....I had the mat for years and when it had a significant problem, Boom...! Resolved and replaced....Wow....Cannot thank you, enough for helping me out as this mat is such a helpful tool for me and my body 's inflammation....and Jade, she gets it done....Efficient, Listens Intently, Professional, kind and very personable, etc.....This company is such a special company with very special people, like Jade.....I would have to give you a rating of 7 out 5, all day long, and many times on Sunday.....ThankYou, Thank you, Thank you......and your product is Great, as Well....God Bless and Stay Blessed....!!!
2024幎11æ23æ¥
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HealthyLine ããã®åç
Hello Francis,
Thank you for your wonderful review and kind words! We are truly delighted to hear about your positive experience with our product and service. At Healthy Line, we strive to provide top-notch support, and it's rewarding to know that your mat has made a significant difference in managing inflammation.
Your appreciation means the world to us, and it was a pleasure assisting you through the warranty process. Iâm so glad we could resolve the issue efficiently and to your satisfaction. Your generous rating and thoughtful sentiments are deeply humbling â thank you for recognizing our efforts and the care we put into every interaction.
Weâre honored to be a part of your wellness journey and look forward to serving you for many years to come. Wishing you continued health and well-being!
Your HealthyLine Care Team!
Natasha was very friendly andâŠ
Natasha was very friendly and professional, she is an asset to your company and because of that I already recommended your company to a couple of friends who showed interest once I show them my mat
Thanks again Natasha!
2024幎11æ4æ¥
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HealthyLine ããã®åç
Hello Miguel,
Thank you so much for sharing your positive experience with us! Weâre delighted to hear that Natasha provided you with attentive and efficient service. Our team always strives to go above and beyond for our customers, and itâs wonderful to know Natasha was able to resolve your concerns so thoroughly. We truly appreciate your kind words and look forward to serving you again in the future. Thank you once again!
Your HealthyLine Care Team!
Helpful
Helpful, extremely fast response, couldnât have asked for more.
2024幎9æ26æ¥
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HealthyLine ããã®åç
Hello Catherine,
Thank you for your kind words and positive feedback. We are delighted to hear that our CS team was able to assist you so effectively. Our team takes great pride in ensuring our customers' needs are met with professionalism and care.
Your satisfaction is our priority, and we appreciate you taking the time to share your experience. Should you need any further assistance, please don't hesitate to reach out.
Thank you once again for choosing us.
Your HealthyLine Care Team!
very happy that there are still companies like healthy line.
I wrote an email for a problem I had with my mat and Natasha was super friendly, very efficient and attentive. she solved all my needs, she was incredible. Thank you again Natasha.
2024幎8æ5æ¥
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HealthyLine ããã®åç
Hello Myrna,
Thank you for your kind words and positive feedback. We are delighted to hear that Natasha was able to assist you so effectively and that she provided the level of service we strive for. Our team takes great pride in ensuring our customers' needs are met with professionalism and care, and it's wonderful to know that Natasha made such a positive impression.
Your satisfaction is our priority, and we appreciate you taking the time to share your experience. Should you need any further assistance, please don't hesitate to reach out.
Thank you once again for choosing us.
Your HealthyLine Care Team!
Jade G very knowledgeable about PEMF and Great Asset to company
Iâve been looking into PEMF mats and with every new tech, there are a lot of companies that put crap or ineffective products on the market at a higher price, and influencers in YouTube to push their products. I had narrowed down to a few different mfg, including Healthyline and related family of products. hesthine headline also had a few different PEMF products which only made it more confusing. I called and left a message, I received a call from Jade G who was great. She spent a lot of time, and I mean a lot, going over their different products, and the features of each. Including the benefits of each feature, and what to look for. This was extremely helpful. She didnât push a specifics product, or the most expensive, she was focused on what I wanted to accomplish and reviewed each product with that in mind. After our discussion, I then reviewed some of the competitors specifications and notices they were in fact far more inferior when comparing specs and those were eliminated. Just wanted to say Jade G was extremely helpful explaining all go the features of the PEMF May products. Great asset to the organization
2024幎6æ18æ¥
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HealthyLine ããã®åç
Hello Gerry,
At HealthyLine, we strive to provide not only high-quality products but also exceptional customer service. Jade's dedication to understanding your needs and providing detailed, unbiased information reflects our commitment to helping our customers make informed decisions. We're glad she could clarify the features and benefits of our products, helping you to feel confident in your choice.
Your kind words and recognition of Jadeâs efforts are greatly appreciated and will be shared with her. She is indeed a valuable asset to our team, and feedback like yours motivates us to continue delivering the best service possible.
Thank you again for your review and for choosing HealthyLine. If you have any further questions or need additional assistance, please donât hesitate to reach out.
Your HealthyLine Care Team!
Controllers always break
While the concept is great, the product quality and customer is lacking. Have two different mats that both controllers stopped working and the mat would not heat at all. Contacted customer service several times with no response at all. The mats supposedly have a warranty but I never even received responses so the warranty and trade-in options are a total scam. Just look up "Healthyline broken controller" and you will see this is an extremely common problem!
2024幎6æ1æ¥
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HealthyLine ããã®åç
Hello Candi,
We sincerely apologize for the inconvenience you've experienced with our products. Your feedback is invaluable to us, and we are deeply sorry that your experience did not meet your expectations.
We understand the frustration you must feel regarding the malfunctioning of the controller and the lack of response from our customer service team. This is certainly not the level of service we aim to provide. We are taking immediate steps to address the issue internally to prevent such occurrences in the future.
Please allow us the opportunity to make this right for you. Additionally, we will ensure that your future interactions with our customer service team are prompt and satisfactory as we have warranties and other policies in place to help you.
Your satisfaction is our top priority, and we are committed to regaining your trust. Please contact Jade directly at (888)407-7701or via email Jade@healthyline.com so that we can assist you further.
Once again, we apologize for any inconvenience this has caused, and we thank you for bringing this matter to our attention. I look forward to completely assisting you!
Your HealthyLine Care Team!
I bought 2 amethyst mats last year
I bought 2 amethyst mats last year. Both stopped working in less than a year. Have tried countless times to contact Jade but have not heard back since she said she was sending the replacement cord and never did and has ignored all of my emails and voicemails since. Seems like their products are developed to sell and not last.
2023幎11æ4æ¥
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HealthyLine ããã®åç
Hello Izzy,
We sincerely apologize for the inconvenience you've experienced with our amethyst mats. Your feedback is invaluable to us, and we are deeply sorry that your experience did not meet your expectations.
We understand the frustration you must feel regarding the malfunctioning of the controller and the lack of response from our customer service team. This is certainly not the level of service we aim to provide, and we are taking immediate steps to address the issue internally to prevent such occurrences in the future.
Please allow us the opportunity to make this right for you. We have expedited the process of sending you replacement cords for your convenience. Additionally, we will ensure that your future interactions with our customer service team are prompt and satisfactory.
Your satisfaction is our top priority, and we are committed to regaining your trust. Please contact Jade directly at (888)407-7701 so that we can assist you further.
Once again, we apologize for any inconvenience this has caused, and we thank you for bringing this matter to our attention.
Your HealthyLine Care Team!
Natasha
Knowledgeable staff; unbelievable good policy for returns and discounts (for loyal customers). Products themself of perfect quality and working as described.
Customer service is very well organized; ticketing system is amazingly transparent. Way to go, HealthyLine! Thank you!
2024幎3æ22æ¥
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HealthyLine ããã®åç
Hello Serguei,
Thank you for taking the time to share your positive experience with HealthyLine. We are thrilled to hear that you found our staff knowledgeable and that our policies for returns and discounts have met your expectations.
At HealthyLine, we strive to provide high-quality products that perform as described, and we are delighted to hear that you have found them to be of perfect quality.
We are also pleased to hear that you have had a positive experience with our customer service agent, Natasha. Our team works diligently to ensure that our systems are well-organized and transparent, and we appreciate your recognition of their efforts.
Your satisfaction is our top priority, and we are grateful for your loyalty as a customer. If you ever have any questions or require further assistance, please do not hesitate to reach out to us. We are here to help.
Thank you for choosing HealthyLine. We look forward to continuing to serve you in the future.
Your HealthyLine Care Team!
Healthyline customer service: Choose Natasha! She cares about delivering good service
Healthylines has an issue to solve regarding their l customer service, ehich has often frustrated me.
Natalia is one of the few people that I have dealt with, who truly cares! Hence. I would recommend for you to reach out to her directly, and save yourself the time and frustrations you might otherwise encounter: to reach out use her first name (Natasha) + afd @healthyline.com. Voila!
2024幎3æ26æ¥
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HealthyLine ããã®åç
Hello Claudia,
Thank you for taking the time to share your feedback regarding your experience with HealthyLine's customer service. We sincerely apologize for any frustrations you've encountered in the past.
We are delighted to hear that Natasha has made a positive impact during your interactions with us. Natasha is indeed a valued member of our team who consistently goes above and beyond to ensure our customers receive the highest level of service possible. Your recognition of her dedication is truly appreciated.
We understand the importance of efficient and attentive customer service, and we are committed to addressing any issues promptly to ensure a seamless experience for all our customers. Your recommendation to reach out directly to Natasha is duly noted, and we encourage you to continue doing so if you have any further inquiries or concerns.
Should you require any assistance in the future or have any additional feedback to share, please do not hesitate to reach out to us. We value your input as it helps us improve our services and better serve our customers.
Thank you once again for choosing HealthyLine. We look forward to the opportunity to exceed your expectations in the future.
Your HealthyLine Care Team!
Great and Flawless Customer Service
Just ordered my Taj mat and Iâm super excited about it. Jade walked me thru everythingâŠsince there were so many amazing mats to choose from (Rainbow/Tao/Taj), I didnât know which one to choose. Jade took her time to explain the benefits of each mat and helped me figure out which one would be best for me and my clients. I am so grateful for her expertise and guidance. Every time I got off the phone with her, I was just always in a good mood. Haha, it must be the mats sheâs using herself. She spoke to me with much care and professionalism. Customer service was top notchâŠmakes me want to purchase more goodies from Healthyline. Not sure why people are having issues with getting help. Ask for Jade if you need help (sorry Jade?). She always got back to me via email and phone in a timely mannerâŠusually same day or next day.
Forever grateful,
Jeanie
2024幎3æ18æ¥
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HealthyLine ããã®åç
Hello Jeanie,
Thank you sincerely for taking the time to share your experience with us. We are thrilled to hear that your interaction with our team member, Jade, left such a positive impression on you.
At Healthyline, we strive to provide exceptional customer service, and it's heartening to know that Jade's expertise and guidance assisted you in selecting the perfect mat for your needs. We take great pride in ensuring that our customers receive personalized attention and support throughout their journey with our products.
Your kind words regarding Jade's professionalism and care are deeply appreciated. We will make sure to pass along your gratitude to her. It brings us immense joy to hear that you were not only satisfied with our service but also left in good spirits after your interactions with us.
Should you ever require further assistance or have any questions, please do not hesitate to reach out. We are always here to help.
Thank you once again for choosing HealthyLine. We look forward to serving you in the future and providing you with more wellness solutions that meet your needs.
Your HealthyLine Care Team!
Great product, great customer service
Love my Healthy Line mat. Have ordered 2 already, with more planned. Had an issue with one, Natasha was so amazing with her help and went above and beyond to help me. Great company and great product.
2024幎2æ12æ¥
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HealthyLine ããã®åç
Hello Donna,
Thank you for taking the time to write us a review and sharing your experience with Natasha. We are happy to hear that you love our products. We want to make every customer's experience great, and we appreciate you!
Your HealthyLine Care Team!
Natasha was great and very helpful
Natasha was great and very helpful. I was able to trade my broken mat in and get a discount towards a new one. Best customer service.
2024幎2æ7æ¥
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HealthyLine ããã®åç
Hello Amanda,
Thank you for taking the time to write us a review and sharing your experience with Natasha. Thank you for the kind words. We are happy to hear that you love our products. We are happy to hear that you took advantage of our trade-in policy. We want to make every customer's experience great, and we appreciate you!
Your HealthyLine Care Team!
We love these mats (in this case
We love these mats (in this case, the Amethyst Medium pad ... less inflammation, hardly any sinus issues which also means no migraines.
Customer service: out of the 2 mats, one didn't work properly. The company first sent a new controller, which didn't fix the problem. They then sent a paid return address label and once in the mail, sent me a new mat - which works perfectly!
2024幎1æ25æ¥
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HealthyLine ããã®åç
Hello Holly,
Thank you for taking the time to write us a review and sharing your experience with customer service.
Thank you for the kind words. We are happy to hear that you love our products.
We want to make every customer's experience great, and we appreciate you!
Your HealthyLine Care Team!
I order two products
I order two products - Gemstone Pad Belt and TAJ mat.
The belt for worked fine for 2 days then started to not to heat up any longer. I purchased these products on 12/14/2023. I have informed Support (who NEVER returns a call), I have called the NYC store many times and NO RESULTS. No one seems to be doing their job. Why is this so hard to get a response and a replacement.
2024幎1æ4æ¥
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HealthyLine ããã®åç
Dear Connie,
We sincerely apologize for the inconvenience you've experienced with our Gemstone Pad Belt and TAJ Mat. Your feedback is crucial to us, and we are genuinely sorry for any frustration caused by the issues you've encountered.
We understand the urgency of the situation and regret that our support team has not met your expectations in terms of responsiveness. Rest assured, we take this matter seriously, and we are committed to resolving it promptly.
To expedite the resolution process, we kindly ask you to provide us with your order details or contact information so that we can investigate the matter thoroughly and expedite the replacement process. You can reach me directly at (888)407-7701 or jade@healthyline.com.
We value your business, and we appreciate your patience as we work to address this issue. We are dedicated to ensuring your satisfaction and look forward to resolving this matter to your complete contentment.
Your HealthyLine Care Team!
Best Regards,
Jade
Loved it for the first 9 months but itâŠ
Loved it for the first 9 months but it has completely stopped working. Tried leaving voicemails and emailing customer support but have received no support.
2023幎12æ1æ¥
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HealthyLine ããã®åç
Hello Elizabeth,
Thank you for shopping with us!
We sincerely apologize for your experience and any inconvenience caused. We intend to please our customers and try our utmost best to ensure that our customers are 100% satisfied with our products and services.
I would love to assist you. Please contact me at Jade@healthyline.com. Please send me your order number and an explanation of the issue. Thank you.
I look forward to assisting you. You are a valued customer!
Your HealthyLine Care Team!
Excellent products, with a path to upgrade
This company does what they say. I bought a TAO chair mat, and after a year, I wanted to upgrade. They gave me 100% credit towards what I paid after inspecting my return. Jade was excellent when I received an incorrect controller for my TAO bed pad. She continued to check with me to make sure the replacement controller worked, and sent me a pre-paid envelope to return the bad controller. I really love their products, and they have mad a big difference in my physical health. I would recommend them 100%.
2023幎7æ8æ¥
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HealthyLine ããã®åç
Hello Pamela,
Thank you for taking the time to write us a review and sharing your experience with Jade. Thank you for the kind words. We are happy to hear that you love our products. We want to make every customer's experience great, and we appreciate you!
Your HealthyLine Care Team!
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