The team at Heart of England Co-op Daventry are absolutely phenomenal. From start to finish, whilst planning our baby girl Harriet’s funeral, we were shown nothing but compassion, patience and car... もっと見る
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We used the Co-op for my husband’s funeral. From start to finish the team were absolutely brilliant, all our wishes were done with consideration, initially we made contact with Olivia who listened an... もっと見る
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We were treated with respect by Janis from the moment we started the arrangements. We were taken through every part of the process and everything was explained to us really well. The funeral went ahea... もっと見る
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I can’t thank Karen enough for helping arrange everything for my dad’s special day, she was very helpful, she suggested Tracie Bloor to be our celebrant and she did a really amazing service! My dad... もっと見る
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企業情報
当該企業による記述
The Heart of England Co-op Funerals has always been committed to providing client families and their loved ones with the best possible level of care and support during a difficult time. Our colleagues are professionally trained to the highest standards. They understand the needs and feelings of the bereaved and the importance of spending time helping families to plan a funeral that truly reflects the life of an individual. In order for us to maintain the highest level of quality care and to continue improving our services, we have created five commitments that we will follow rigorously and strive to live up to ... #1. We’re available 24 hours a day, 7 days a week, so you’ll always have someone to talk to. #2. Every step of the way, we’ll explain all the options available to you. We’ll give you all the time you need to feel confident about making the right choices for you. Together we can create a completely unique and personalised service – the way you want it to be. #3. We will listen carefully to what you and your family want and offer a complete choice and flexibility in your arrangements. #4. Throughout, we’ll keep you fully informed of exactly what you can expect from us. All our documentation will be written in plain language and our estimate will outline charges in a fair and straightforward way. #5. We know our service can only be as good as the people who look after you and your family. That is why we continually invest in our people to provide a professional, respectful service. We ensure that our people have access to regular and ongoing training and accredited professional qualifications and we only recruit people who can demonstrate the behaviours required in our business.
The National Association of Funeral Directors
Code of Practice
We are proud to be members of the National Association of Funeral Directors (NAFD), who are the largest and most inclusive representative body for the UK funeral profession, the NAFD supports its members in delivering high standards of care for those who have died and provides bereaved people with information and assurance to help them choose a compassionate, professional and experienced funeral director that they can trust.
Established in 1905, the NAFD represents the entire spectrum of funeral directing businesses, including independent and family-owned firms, co-operatives and major funeral groups, NAFD represents more than 4,100 UK funeral homes, as well as international firms and suppliers to the sector – providing advice, advocacy, education and support to help them meet the highest professional standards.
連絡先
Whittle House, Foleshill Enterprise Park, Courtaulds Way, CV6 5NX, Coventry, 英国
- 02476254859
- headoffunerals@heartofengland-coop.co.uk
- heartofenglandcoopfunerals.co.uk
4.9
優良
3304件のレビュー
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Nicole was amazing from tge stsrt right…
Nicole was amazing from tge stsrt right until the aftercare.she supported our needs with empathy and care and her communication was amazing.she matched us with amanda who was a brilliant celebrant. Kiri was besutifuk kn the day and helped keep us all calm whilst remainibg impecably profession. Thank you all...... assets to the co op.
2026年2月3日
Heart of England Co-op Funerals からの回答
Dear Janet,
Thank you for entrusting us with handling the funeral arrangements. It was a privilege to be able to serve you during this sad time.
May I also thank you for taking the time to share your feedback. I am gratified that my colleagues Nicole and Kiri were able to take care of everything in a dignified and respectful manner, on your behalf.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
Used them last year for my mum
Used them last year for my mum. Lovely people who listen and take care to do what is asked
2026年2月3日
Heart of England Co-op Funerals からの回答
Dear Gillian,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
Kenpas Highway Team
Joyce, Janet and Leah were a highly courteous and sensitive team when it came to arranging our father’s service. From the very first phone call through to the visits to make arrangements, they were accommodating aswell as offering excellent guidance.
2026年2月3日
Heart of England Co-op Funerals からの回答
Dear Steve ,
We understand that the loss of a loved one is an incredibly sensitive time, and we are truly grateful for the opportunity to support you and your family.
I am pleased to hear that Joyce, Janet and Leah were able to play a part in easing this difficult time for you and your loved ones. It means a great deal to all of us that her efforts were a comfort to you.
Thank you sincerely for taking the time to share your feedback.
Kind regards,
Matthew George
Head of Funerals
Outstanding service
I am so glad I chose Heart of England in Brackley to arrange my dad's funeral. Everyone who works here is amazing and everything is done with the utmost care, respect and professionalism. If I ever had any questions or worries, the team were always there to answer my call and did so with great kindness. I didn't quite like the design of the order of service but they persevered with the designer until it was perfect. I honestly can't thank them enough. They made a very difficult time that bit more bearable.
2026年1月30日
Heart of England Co-op Funerals からの回答
Dear Nicola,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
We would highly recommend this company
The service and level of care throughout the whole process was excellent. The process was explained to the whole family in a caring and gentle way. Throughout we were all supported.Dad was treated with dignity and respect.There was always somebody we could contact for support. We would like to thank all the staff involved. Particularly the two gentlemen who came to take dad after his passing, and Jenny for her professional,caring and supportive way of guiding us through to the end.We would definitely go to the Bedworth branch should the need arise in the future.
2026年2月9日
自発的なレビュー
Heart of England Co-op Funerals からの回答
Dear Sue,
Thank you for entrusting us with handling the funeral arrangements for your late father. It was a privilege to be able to serve you during this sad time.
May I also thank you for taking the time to share your feedback. I am gratified that my colleagues Jenny and the team were able to take care of everything in a dignified and respectful manner, on your behalf.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
Under the circumstances the Heart of…
Under the circumstances the Heart of England turned out to be a very good choice, for Funerals, wonderful people to work with. And certainly would definitely Recommend them to anybody.
CDGrainger
2026年2月2日
Heart of England Co-op Funerals からの回答
Dear Colin,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
Direct cremation at its best
I would highly recommend the Co-Op Heart of England Funerals as they were very caring and helpful in addressing my wife Gillian's direct cremation,
They answered every question in great detail and went above and beyond to help me.
My special thanks to Michelle who organised the paper work and a very special thank you to Ryan in keeping me updated from start to finish with information in organising the collection of and scattering of my wife Gillian's ashes
I can not say enough about the quality of service they gave me
I shall return to organize my own pre-paid funeral plan.
Kind regards
David Sinnock
2026年1月30日
Heart of England Co-op Funerals からの回答
Dear David,
Thank you for entrusting us with handling the funeral arrangements for Gillian. It was a privilege to be able to serve you during this sad time.
May I also thank you for taking the time to share your feedback. I am gratified that my colleagues Michelle and Ryan were able to take care of everything in a dignified and respectful manner, on your behalf.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
Excellent
Excellent , professional and so friendly and helpful. Kim is just made for her job. She couldn’t have done more for us on the passing of our mum. We knew she would look mum. Can’t thank you enough Kim xx
2026年1月22日
Heart of England Co-op Funerals からの回答
Dear Helen,
We understand that the loss of a loved one is an incredibly sensitive time, and we are truly grateful for the opportunity to support you and your family.
I am pleased to hear that Kim was able to play a part in easing this difficult time for you and your loved ones. It means a great deal to all of us that her efforts were a comfort to you.
Thank you sincerely for taking the time to share your feedback.
Kind regards,
Matthew George
Head of Funerals
Ryan was very attentive
Ryan was very attentive. Can't fault the service. Celebrant, Lynn was excellent.
2026年1月16日
Heart of England Co-op Funerals からの回答
Dear Susan,
We understand that the loss of a loved one is an incredibly sensitive time, and we are truly grateful for the opportunity to support you and your family.
I am pleased to hear that Ryan was able to play a part in easing this difficult time for you and your loved ones. It means a great deal to all of us that his efforts were a comfort to you.
Thank you sincerely for taking the time to share your feedback.
Kind regards,
Matthew George
Head of Funerals
From our first visit to the branch at…
From our first visit to the branch at Bilton Road, Rugby and throughout, the service we received was excellent. The staff were professional, caring and helpful. The day of the funeral went as perfectly as we had hoped. The celebrant Tracie Bloor prepared the most beautiful and memorable service for our Mum.
2026年2月2日
自発的なレビュー
Heart of England Co-op Funerals からの回答
Dear Kim,
We understand that the loss of a loved one is an incredibly sensitive time, and we are truly grateful for the opportunity to support you and your family.
I am pleased to hear that Tracie was able to play a part in easing this difficult time for you and your loved ones. It means a great deal to all of us that her efforts were a comfort to you.
Thank you sincerely for taking the time to share your feedback.
Kind regards,
Matthew George
Head of Funerals
They listened to us and put pictures…
They listened to us and put pictures around the coffin for us to honour him
2026年1月29日
Heart of England Co-op Funerals からの回答
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
All of the staff before and after mums…
All of the staff before and after mums funeral were really helpful and friendly cannot praise them enough
2026年1月22日
Heart of England Co-op Funerals からの回答
Dear Linda,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
Professional and Sensitive
I've used the Heart if England Coop Funerals several times. Their service has always been professional and sensitive.
They make a hard time a little easier.
2026年1月21日
Heart of England Co-op Funerals からの回答
Dear Andy,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
Heart of England Co-op Funerals からの回答
Dear Stephen,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
This is a tough review as who wants to…
This is a tough review as who wants to use a funeral home, however I can wholeheartedly say that The Heart of England Co-Op Funerals ‘held my hand’ throughout the whole process. No question asked of Ryan was too silly and he and the rest of the team in Nuneaton and Hinckley were so kind.
2026年1月23日
自発的なレビュー
Heart of England Co-op Funerals からの回答
Dear Alison,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
Simple & caring service
Simple, helpful & considerate service at all times. The cremation was exactly how we envisaged. Thanks to all who contributed
2026年1月20日
Heart of England Co-op Funerals からの回答
Dear Martin,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
Highly recommend Lower Holyhead Road team
I used the brand at Lower Holyhead Road for my mum's funeral and they were amazing. From Janice who met me at the branch to make all the arrangements, to the lady who showed up to the chapel of rest to visit mum, to Georgette and her team who led the funeral on the day. I cannot fault any of the staff or organisation. They were dignified, professional and kind at all times. Communication in the run up to the funeral was second to none, and they took all the worry away from me. Highly recommend!
2026年1月29日
自発的なレビュー
Heart of England Co-op Funerals からの回答
Dear Caroline,
We understand that the loss of a loved one is an incredibly sensitive time, and we are truly grateful for the opportunity to support you and your family once again.
I am pleased to hear that Janice and Georgette were able to play a part in easing this difficult time for you and your loved ones. It means a great deal to all of us that the effort made was a comfort to you.
Thank you sincerely for taking the time to share your feedback.
Kind regards,
Matthew George
Head of Funerals
The funeral of Ann Clair Deas
The funeral of Ann Clair Deas
TheService from the cars picking us up, plus the coffin delivering us all to Canley Crematorium and the service at the Crematorium was conducted with just the right dignity. Ann's humour came through when appropriate. We, myself. Karen & Jamie, much appreciate your part in the funeral by making it run smoothly. Thank you very much
2026年1月16日
Heart of England Co-op Funerals からの回答
Dear Mr Deas,
Thank you for entrusting us with handling the funeral arrangements. It was a privilege to be able to serve your family during this difficult time.
May I also thank you for taking the time to share your feedback. I am gratified that my colleagues were able to take care of everything in a dignified and respectful manner, on your behalf.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
Our experience was great
Our experience was great, it was not overwhelming but everything was at a easy pace to deal with.
2026年1月15日
Heart of England Co-op Funerals からの回答
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
Excellent service
2026年1月13日
Heart of England Co-op Funerals からの回答
Dear Gary,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
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