The team at Heart of England Co-op Daventry are absolutely phenomenal. From start to finish, whilst planning our baby girl Harriet’s funeral, we were shown nothing but compassion, patience and car... もっと見る
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We used the Co-op for my husband’s funeral. From start to finish the team were absolutely brilliant, all our wishes were done with consideration, initially we made contact with Olivia who listened an... もっと見る
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We were treated with respect by Janis from the moment we started the arrangements. We were taken through every part of the process and everything was explained to us really well. The funeral went ahea... もっと見る
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I can’t thank Karen enough for helping arrange everything for my dad’s special day, she was very helpful, she suggested Tracie Bloor to be our celebrant and she did a really amazing service! My dad... もっと見る
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企業情報
当該企業による記述
The Heart of England Co-op Funerals has always been committed to providing client families and their loved ones with the best possible level of care and support during a difficult time. Our colleagues are professionally trained to the highest standards. They understand the needs and feelings of the bereaved and the importance of spending time helping families to plan a funeral that truly reflects the life of an individual. In order for us to maintain the highest level of quality care and to continue improving our services, we have created five commitments that we will follow rigorously and strive to live up to ... #1. We’re available 24 hours a day, 7 days a week, so you’ll always have someone to talk to. #2. Every step of the way, we’ll explain all the options available to you. We’ll give you all the time you need to feel confident about making the right choices for you. Together we can create a completely unique and personalised service – the way you want it to be. #3. We will listen carefully to what you and your family want and offer a complete choice and flexibility in your arrangements. #4. Throughout, we’ll keep you fully informed of exactly what you can expect from us. All our documentation will be written in plain language and our estimate will outline charges in a fair and straightforward way. #5. We know our service can only be as good as the people who look after you and your family. That is why we continually invest in our people to provide a professional, respectful service. We ensure that our people have access to regular and ongoing training and accredited professional qualifications and we only recruit people who can demonstrate the behaviours required in our business.
The National Association of Funeral Directors
Code of Practice
We are proud to be members of the National Association of Funeral Directors (NAFD), who are the largest and most inclusive representative body for the UK funeral profession, the NAFD supports its members in delivering high standards of care for those who have died and provides bereaved people with information and assurance to help them choose a compassionate, professional and experienced funeral director that they can trust.
Established in 1905, the NAFD represents the entire spectrum of funeral directing businesses, including independent and family-owned firms, co-operatives and major funeral groups, NAFD represents more than 4,100 UK funeral homes, as well as international firms and suppliers to the sector – providing advice, advocacy, education and support to help them meet the highest professional standards.
連絡先
Whittle House, Foleshill Enterprise Park, Courtaulds Way, CV6 5NX, Coventry, 英国
- 02476254859
- headoffunerals@heartofengland-coop.co.uk
- heartofenglandcoopfunerals.co.uk
4.9
優良
3304件のレビュー
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The team at Heart of England Co-op…
The team at Heart of England Co-op Daventry are absolutely phenomenal. From start to finish, whilst planning our baby girl Harriet’s funeral, we were shown nothing but compassion, patience and care. From the respect and care shown by Nathan when he came to collect her from Oxford and take her home, to the excellent communication, and dedication shown by Michelle and Sam throughout, we couldn’t have asked for better.
Every little thing we asked for was accommodated and we were never made to feel like anything was too much trouble for them. Our eldest daughter has SEN and they were also fantastic at helping her through the process, helping her to understand everything that she needed to throughout the planning process and gave her a safe, comfortable space to spend some final moments with her baby sister.
I absolutely wouldn’t hesitate to use co-op again if ever needed. Cannot thank them enough for everything they did to help give our baby girl the send off she deserved. Your team are an absolute credit to the company.🌹❤️
2026年9月14日
自発的なレビュー
Joanne Casadinho Heart of England Co-op Funerals
We recently arranged a prepaid funeral plan with Heart of England Co-op Funerals on Ansty Road, and I cannot speak highly enough of the care and compassion we received.
Jo came out to see us and was absolutely wonderful. She was extremely professional, kind and compassionate, and took the time to explain everything to us clearly, making sure we understood every part of the arrangements. At what can be a very difficult and emotional time, Jo’s calm and reassuring manner made such a difference.
She answered all of our questions, never made us feel rushed, and gave us complete reassurance that everything would be taken care of and arranged exactly as we wanted.
We are so grateful to Jo for making what could have been a very daunting process feel much easier and more comforting. Her kindness and professionalism are a real credit to Heart of England Co-op Funerals.
Thank you, Jo, for your care, understanding and reassurance. It truly meant a lot to us. ❤️
2026年8月4日
自発的なレビュー
Heart of England Co-op Funerals からの回答
Dear Debbie,
Thank you for taking the time to leave us your feedback, in particular you lovely comments about Jo, I completely agree with all of what you have said! I will be sure to pass them on to her - I completely agree with all of what you have said in recognition.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Jordan was an absolute star
Jordan was an absolute star. He helped us realise a particularly difficult final farewell with thought, respect and good humour. He's a real asset to the Co-op.
2026年9月7日
自発的なレビュー
Heart of England Co-op Funerals からの回答
Thank you for taking the time to leave us your feedback, in particular your kind comments about Jordan.
I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Thank you to Jordan and his team at Rugby
Jordan was very considerate and attentive to our wishes for our father's funeral.
He guided us through the whole process and nothing was too much trouble. Both he and his team made the day go as smoothly as it could.
2026年9月7日
自発的なレビュー
Heart of England Co-op Funerals からの回答
Dear Mr Waite,
Thank you for taking the time to leave us your feedback, in particular your kind comments about Jordan.
I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Excellent caring service throughout by all of the team at Heart of England
The whole team at Heart of England funeral services were so considerate ,helpful, professional and kind. Michelle in particular assisted with all the necessary arrangements required for my late Dads funeral service, keeping me informed throughout. Her compassionate approach to handling of all the arrangements and then Jordan and his team for the actual funeral service and committal was just the way we wanted it. Thankyou x
2026年8月28日
Heart of England Co-op Funerals からの回答
Dear Andy,
Thank you for taking the time to leave us your feedback, in particular your kind comments about Michelle and Jordan.
I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Respectful Service
We were treated with respect by Janis from the moment we started the arrangements. We were taken through every part of the process and everything was explained to us really well. The funeral went ahead without any problems. All staff involved were respectful and helpful.
2026年8月30日
Heart of England Co-op Funerals からの回答
Dear Marilyn,
Thank you for taking the time to leave us your feedback, in particular your kind comments about Janice.
I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
We used the Co-op for my husband’s…
We used the Co-op for my husband’s funeral. From start to finish the team were absolutely brilliant, all our wishes were done with consideration, initially we made contact with Olivia who listened and advised us on all aspects of how the day would run.
On the day Beth Pincham was extraordinary, can’t thank them enough
2026年9月1日
自発的なレビュー
Heart of England Co-op Funerals からの回答
Dear Gail,
Thank you for taking the time to leave us your feedback, in particular your kind comments about Olivia and Beth.
I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Very helpful, professional and considerate
I can’t thank Karen enough for helping arrange everything for my dad’s special day, she was very helpful, she suggested Tracie Bloor to be our celebrant and she did a really amazing service! My dad would have been very proud…
All the staff were very compassionate and helpful throughout, they even took the time to open on bank holiday Monday for a visit as it was my dad’s birthday.
My family and I are all very grateful for your help in taking care of and putting our loved one to rest
2026年9月2日
自発的なレビュー
Heart of England Co-op Funerals からの回答
Dear Amy,
Thank you for taking the time to leave us your feedback, in particular your kind comments about Karen and Tracey.
I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Friendly professional and courteous…
Friendly professional and courteous staff. Explained the process,not pushy.
A very professional team . Thank you
2026年8月27日
Heart of England Co-op Funerals からの回答
Dear Linda,
Thank you for taking the time to leave us your feedback.
I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Professional
Professional, considerate, empathetic, patient, willing to be contacted regarding any questions anytime and well presented. Also regarding chapel of rest willing to stay longer or be available for those who do not live locally to visit.
2026年8月13日
Heart of England Co-op Funerals からの回答
Dear Elio,
Thank you for taking the time to leave us your feedback.
I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Excellent level of service and…
Excellent level of service and understanding, the staff could not be more helpful and supportive.
2026年8月17日
Heart of England Co-op Funerals からの回答
Dear Tim,
Thank you for taking the time to leave us your feedback.
I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Heart of England Co-op Funerals からの回答
Dear Martin,
Thank you for taking the time to leave us your feedback.
I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Supportive
Supportive, professional, understanding - could not have asked for a better team at a very difficult time!
2026年8月19日
Heart of England Co-op Funerals からの回答
Dear Sharon,
Thank you for taking the time to leave us your feedback.
I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Very Professional all.the way through
Very Professional all.the way through. Dealt with any queries asap. Staff are lovely and made me feel at ease.
2026年8月17日
Heart of England Co-op Funerals からの回答
Dear Ann,
Thank you for taking the time to leave us your feedback.
I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Heart of England Co-op Funerals からの回答
Dear Jan,
Thank you for taking the time to leave us your feedback.
I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Amazing staff and very caring
Very helpful and caring and looked after my family really well during the horrible time we was going through but Janet and Joyce made it as easy as possible for us during the difficult time.
2026年8月6日
Heart of England Co-op Funerals からの回答
Dear Georgia,
Thank you for taking the time to leave us your feedback, and in particular your kind words about Janet and Joyce.
I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Our thanks are due to you.
Everything was taken care of and all went as planned. All were very sensitive to our needs.
2026年8月7日
Heart of England Co-op Funerals からの回答
Dear Margaret,
Thank you for taking the time to leave us your feedback.
I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Kenpas highway Coventry staff were very…
Kenpas highway Coventry staff were very kind and helped us with everything. Outstanding service from Janet and Joyce.
2026年8月12日
Heart of England Co-op Funerals からの回答
Dear Carol,
Thank you for taking the time to leave us your feedback, and in particular your kind words about Janet and Joyce.
I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Jules and her team along with Barbara…
Jules and her team along with Barbara Wallace, supported and guided us through the funeral process with great empathy whilst we were grieving. It provided great comfort to us as a family to know that Mum was being well cared for through this process. Thank you.
2026年8月8日
Heart of England Co-op Funerals からの回答
Dear Sandra,
Thank you for taking the time to leave us your feedback, and in particular your kind words about Jules and Barbara.
I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
with all the meetings I had with the…
with all the meetings I had with the team at the co-op I was treated with compassion, friendliness, and patience. (Patience especially when getting the order of service to how I wanted it).
Because they listened and the small details they added like wearing green ties because of the irish connection the funeral went exactly how I wanted it. A big thankyou to all concerned for making what was a very distressing time a lot easier to deal with
2026年8月6日
Heart of England Co-op Funerals からの回答
Dear Sylvia,
Thank you for taking the time to leave us your kind words of feedback.
I am so glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
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