The team at Heart of England Co-op Daventry are absolutely phenomenal. From start to finish, whilst planning our baby girl Harriet’s funeral, we were shown nothing but compassion, patience and car... もっと見る
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We used the Co-op for my husband’s funeral. From start to finish the team were absolutely brilliant, all our wishes were done with consideration, initially we made contact with Olivia who listened an... もっと見る
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We were treated with respect by Janis from the moment we started the arrangements. We were taken through every part of the process and everything was explained to us really well. The funeral went ahea... もっと見る
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I can’t thank Karen enough for helping arrange everything for my dad’s special day, she was very helpful, she suggested Tracie Bloor to be our celebrant and she did a really amazing service! My dad... もっと見る
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企業情報
当該企業による記述
The Heart of England Co-op Funerals has always been committed to providing client families and their loved ones with the best possible level of care and support during a difficult time. Our colleagues are professionally trained to the highest standards. They understand the needs and feelings of the bereaved and the importance of spending time helping families to plan a funeral that truly reflects the life of an individual. In order for us to maintain the highest level of quality care and to continue improving our services, we have created five commitments that we will follow rigorously and strive to live up to ... #1. We’re available 24 hours a day, 7 days a week, so you’ll always have someone to talk to. #2. Every step of the way, we’ll explain all the options available to you. We’ll give you all the time you need to feel confident about making the right choices for you. Together we can create a completely unique and personalised service – the way you want it to be. #3. We will listen carefully to what you and your family want and offer a complete choice and flexibility in your arrangements. #4. Throughout, we’ll keep you fully informed of exactly what you can expect from us. All our documentation will be written in plain language and our estimate will outline charges in a fair and straightforward way. #5. We know our service can only be as good as the people who look after you and your family. That is why we continually invest in our people to provide a professional, respectful service. We ensure that our people have access to regular and ongoing training and accredited professional qualifications and we only recruit people who can demonstrate the behaviours required in our business.
The National Association of Funeral Directors
Code of Practice
We are proud to be members of the National Association of Funeral Directors (NAFD), who are the largest and most inclusive representative body for the UK funeral profession, the NAFD supports its members in delivering high standards of care for those who have died and provides bereaved people with information and assurance to help them choose a compassionate, professional and experienced funeral director that they can trust.
Established in 1905, the NAFD represents the entire spectrum of funeral directing businesses, including independent and family-owned firms, co-operatives and major funeral groups, NAFD represents more than 4,100 UK funeral homes, as well as international firms and suppliers to the sector – providing advice, advocacy, education and support to help them meet the highest professional standards.
連絡先
Whittle House, Foleshill Enterprise Park, Courtaulds Way, CV6 5NX, Coventry, 英国
- 02476254859
- headoffunerals@heartofengland-coop.co.uk
- heartofenglandcoopfunerals.co.uk
4.9
優良
3304件のレビュー
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Was lovely made the day even tho it was…
Was lovely made the day even tho it was a sad day so happy with them and all I can say is thank you so much for all the help and support and Anna was amazing woman lovely
2026年2月19日
Heart of England Co-op Funerals からの回答
Dear Tiffany,
Thank you for taking the time to leave us your feedback I'm glad to hear that Anna was able to look after and support you throughout. I will be sure to let her know of your kind words.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
The team have been excellent
The team have been excellent, particularly Coral. You made it very stress free for me and I feel like my husband had a perfect send off for him. I was very much put at ease from the start and there was no feeling of being rushed about decisions. They were extremely professional on the day and they have kept me informed of everything with phone calls and emails to let me know important information. Just fantastic.
2026年2月19日
Heart of England Co-op Funerals からの回答
Dear Sarah,
Thank you for taking the time to leave us your feedback I'm glad to hear that Coral was able to look after and support to get the perfect send off for Stephen. I will be sure to let Coral know of your kind words.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Heart of England Co-op Funerals からの回答
Dear Christine,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Turning a sad day into an uplifting goodbye
The staff were helpful and always ready to answer questions. They kept me updated about everything.
The service went well with no problems and the celebrant was extremely good at her job
2026年2月18日
Heart of England Co-op Funerals からの回答
Dear Joy,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
making passing away easier
I found the staff in the Brackley Office very helpful and understanding and nothing was too much trouble. We have yet to scatter the ashes and they are helping us to sort this out.
2026年2月11日
Heart of England Co-op Funerals からの回答
Dear Karen,
Thank you for entrusting us with your arrangements. It was a privilege to serve your family during this difficult time.
We also really appreciate you taking the time to share your feedback. I am pleased to hear that my colleagues were able to take care of everything in a dignified and respectful manner, as that really matters to us.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
Heart of England Co-op Funerals からの回答
Dear Andrew,
Thank you for entrusting us with your arrangements. It was a privilege to serve your family during this difficult time.
We also really appreciate you taking the time to share your feedback. I am pleased to hear that my colleagues were able to take care of everything in a dignified and respectful manner, as that really matters to us.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
Very pleased with the service from…
Very pleased with the service from start to finish made it so much easier for us at such a difficult time 🙂
2026年2月10日
Heart of England Co-op Funerals からの回答
Dear Julie,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
My husband's farewell
Everything from start to finish was handled in a most efficient and caring way. I would certainly recommend you to friends.
2026年2月17日
Heart of England Co-op Funerals からの回答
Dear Patricia,
Thank you for entrusting us with handling the funeral arrangements for your husband. It was a privilege to be able to serve your family during this difficult time.
May I also thank you for taking the time to share your feedback. I am gratified that my colleagues were able to take care of everything in a dignified and respectful manner, on your behalf.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
With you from start to finish.
With you from start to finish. Polite, professional, caring staff, answering all questions asked to ensure the whole process goes smoothly
2026年2月13日
Heart of England Co-op Funerals からの回答
Dear Shaun,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
Heart of England Co-op - Kenilworth Branch
We were shown kindness and compassion. All the arrangements were made with sensitivity and efficiency. The traumatic and distressing experience of arranging a funeral was handled with kindness, empathy and gentle guidance. Thank you to Alitia for looking after us so well.
The day of the funeral and service was handled with excellent professionalism and sensitivity.
Thank you to Kiri and the team on the day.
2026年2月12日
Heart of England Co-op Funerals からの回答
Dear Claire,
Thank you for entrusting us with the arrangements for the funeral. It was an honour to serve your family during this difficult time.
We are especially grateful for your kind words recognising Kiri, Alitia and the team. They take great pride in offering compassionate and attentive support, and it means so much to them, and to all of us, that their efforts were a comfort to you and your family.
If there’s anything more we can do for you, please don’t hesitate to reach out.
Kind regards,
Matthew George
Head of Funerals
Excellent service
Excellent service, friendly, understanding and compassionate staff. Clearly explained what would happen and what we needed to do.
2026年2月9日
Heart of England Co-op Funerals からの回答
Dear Phil,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
From start to finish the staff have…
From start to finish the staff have been so kind and understanding at this most difficult time,
2026年1月26日
Heart of England Co-op Funerals からの回答
Dear Phil,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
Kenpas Highway Branch Coventry.
Kenpas Highway, Coventry.
Absolutely brilliant care from start to finish, my Dad was looked after with so much love and respect.
All staff were so helpful and kind with the utmost respect at all times, lovely Janet, Joyce and Leah who went above and beyond to help me prepare for my dads goodbye.
Excellent care and service from everyone, thank you so much to all involved for all your help and kindness, Jackie and family xxx
2026年1月30日
Heart of England Co-op Funerals からの回答
Dear Jackie,
We understand that the loss of a loved one is an incredibly sensitive time, and we are truly grateful for the opportunity to support you and your family.
I am pleased to hear that Janet, Joyce and Leah was able to play a part in easing this difficult time for you and your loved ones. It means a great deal to all of us that her efforts were a comfort to you.
Thank you sincerely for taking the time to share your feedback.
Kind regards,
Matthew George
Head of Funerals
Extremely sympathetic service
An extremely sympathetic, respectful but friendly service. Informed every step of the way of what to expect.
2026年2月6日
Heart of England Co-op Funerals からの回答
Dear Mrs Hives,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
Utmost respect
We are so pleased we chose Heart of England Co-op Nuneaton for the funeral of our dear Dad. We contacted them as our Dad had passed away at home, and right from the start they treated Dad and our family with the utmost respect. Ryan helped us arrange the funeral just as we wanted and on the day of the funeral everything was perfect.
2026年1月30日
Heart of England Co-op Funerals からの回答
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
The Heart Of England at Leamington were… Full of Empathy
The Heart Of England at Leamington were so kind and supportive and they walked me through the entire procedure showing Finesse and comfort and the communication was excellent, I was so pleased with the care detail and attention they gave to the departed person and nothing was to much trouble for them, Both Karen and Sam were well committed to the day and made me feel thankful and stress free
2026年2月5日
Heart of England Co-op Funerals からの回答
Dear Andi,
Thank you for entrusting us with handling the funeral arrangements. It was a privilege to be able to serve you during this sad time.
May I also thank you for taking the time to share your feedback. I am gratified that my colleagues Sam and Karen were able to take care of everything in a dignified and respectful manner, on your behalf.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
Great Service
I can't thank Janice and the team enough for making such a difficult process so much easier. We were so looked after from start to finish and all details were thought through.
2026年1月29日
Heart of England Co-op Funerals からの回答
Dear Emma,
We understand that the loss of a loved one is an incredibly sensitive time, and we are truly grateful for the opportunity to support you and your family.
I am pleased to hear that Janice was able to play a part in easing this difficult time for you and your loved ones. It means a great deal to all of us that her efforts were a comfort to you.
Thank you sincerely for taking the time to share your feedback.
Kind regards,
Matthew George
Head of Funerals
IT was well organized
IT was well organized. The funeral director telephone me the day before to advise me of the days procedure. Every thing was done to perfection. I could not have wished for a better send off for my mother. Thankyou Heart of England Co-op Funerals
2026年2月3日
Heart of England Co-op Funerals からの回答
Dear Brett,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
They were helpful kind and…
They were helpful kind and compassionate
One thing with the online donation was not set correctly and we lost a lot of money for the charities that we chose.
This stopped a 5 star.
2026年1月28日
Heart of England Co-op Funerals からの回答
Dear Janette,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
We were treated with understanding and…
We were treated with understanding and respect and nothing was too much trouble. I would definitely recommend
Heart of England.
2026年2月2日
Heart of England Co-op Funerals からの回答
Dear Marie,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further we can do for you.
Kind regards,
Matthew George
Head of Funerals
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