The team at Heart of England Co-op Daventry are absolutely phenomenal. From start to finish, whilst planning our baby girl Harriet’s funeral, we were shown nothing but compassion, patience and car... もっと見る
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We used the Co-op for my husband’s funeral. From start to finish the team were absolutely brilliant, all our wishes were done with consideration, initially we made contact with Olivia who listened an... もっと見る
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We were treated with respect by Janis from the moment we started the arrangements. We were taken through every part of the process and everything was explained to us really well. The funeral went ahea... もっと見る
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I can’t thank Karen enough for helping arrange everything for my dad’s special day, she was very helpful, she suggested Tracie Bloor to be our celebrant and she did a really amazing service! My dad... もっと見る
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企業情報
当該企業による記述
The Heart of England Co-op Funerals has always been committed to providing client families and their loved ones with the best possible level of care and support during a difficult time. Our colleagues are professionally trained to the highest standards. They understand the needs and feelings of the bereaved and the importance of spending time helping families to plan a funeral that truly reflects the life of an individual. In order for us to maintain the highest level of quality care and to continue improving our services, we have created five commitments that we will follow rigorously and strive to live up to ... #1. We’re available 24 hours a day, 7 days a week, so you’ll always have someone to talk to. #2. Every step of the way, we’ll explain all the options available to you. We’ll give you all the time you need to feel confident about making the right choices for you. Together we can create a completely unique and personalised service – the way you want it to be. #3. We will listen carefully to what you and your family want and offer a complete choice and flexibility in your arrangements. #4. Throughout, we’ll keep you fully informed of exactly what you can expect from us. All our documentation will be written in plain language and our estimate will outline charges in a fair and straightforward way. #5. We know our service can only be as good as the people who look after you and your family. That is why we continually invest in our people to provide a professional, respectful service. We ensure that our people have access to regular and ongoing training and accredited professional qualifications and we only recruit people who can demonstrate the behaviours required in our business.
The National Association of Funeral Directors
Code of Practice
We are proud to be members of the National Association of Funeral Directors (NAFD), who are the largest and most inclusive representative body for the UK funeral profession, the NAFD supports its members in delivering high standards of care for those who have died and provides bereaved people with information and assurance to help them choose a compassionate, professional and experienced funeral director that they can trust.
Established in 1905, the NAFD represents the entire spectrum of funeral directing businesses, including independent and family-owned firms, co-operatives and major funeral groups, NAFD represents more than 4,100 UK funeral homes, as well as international firms and suppliers to the sector – providing advice, advocacy, education and support to help them meet the highest professional standards.
連絡先
Whittle House, Foleshill Enterprise Park, Courtaulds Way, CV6 5NX, Coventry, 英国
- 02476254859
- headoffunerals@heartofengland-coop.co.uk
- heartofenglandcoopfunerals.co.uk
4.9
優良
3304件のレビュー
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Empathy and support to plan Dads funeral
I have used bedworth services a few times over the last 10 years, most recently for my Dads funeral. During a difficult time, I felt listened to, respected and my grief was acknowledged. Nothing was too big or too small for the staff. The funeral ran smoothly and my Dad was given the send off we wanted for him.
2026年6月4日
Heart of England Co-op Funerals からの回答
Dear Jayne,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Supportive Team Who Made Everything Easier
Jessica, our funeral advisor at the Ansty Road office, was kind, patient, and guided us at a pace that felt comfortable and caring. Starting from a position where we were unsure what we wanted for the funeral, she helped us create a beautiful service that we will always remember.
Paula, the funeral director, and her team were also excellent. They ensured that everything ran smoothly on the day, which gave us a great peace of mind.
2026年6月12日
自発的なレビュー
Heart of England Co-op Funerals からの回答
Dear Ian,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time, and in particular Jessica and Paula.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
7th May, 2026
Jordan was delightful and kind. He made everything
easy yo follow.Mervyn was a great treat as he had a lovely voice and steered us beautifully through the
hymns.
The only complaint is that we could not hear the
Ave Verum at the beginning very well.
Many Thanks, Mariana
2026年5月8日
Heart of England Co-op Funerals からの回答
Dear Mariana,
Thank you for taking the time to give us your feedback, I'm so please to heard of how Jordan and Mervyn looked after you and made sure things went well. I'm sorry to hear that Ave Verum was not heard very well, I will Ask Jordan to pick up with you directly to understand what went wrong, and I appreciate you still giving us 5 stars even though this was not to your satisfaction.
With Kind regards
Matthew George
Head of Funeral
Heart of England Co-op Funeral Plan.
A great straightforward experience when doing my funeral plan with Heart of England Co-op in Hinckley. My advisor Jo was caring, sympathetic and knowledgeable and answered all my questions. I like how the plans are protected from price increases and my family won't have anything to pay other than Order of Service Cards when I pass away.
Great service - thanks
2026年5月22日
自発的なレビュー
Heart of England Co-op Funerals からの回答
Dear Billy,
Thank you for taking the time to give us your feedback. I'm so pleased to hear that your Funeral Plan arrangement went well, in particular the way in which Jo supported your questions.
If you need anything further please do not hesitate to reach out.
With kind regards
Matthew George
Head of Funeral
We found our experience with Heart of…
We found our experience with Heart of England to be extremely caring, professional and sympathetic, our heartfelt thanks goes to Jordan and the team
2026年6月10日
自発的なレビュー
Heart of England Co-op Funerals からの回答
Dear Paul,
Thank you for taking the time to give us your feedback during this difficult time for you and your family.
I am so pleased to hear of how your feel that we looked after you and in particular Jordan - I will ensure that he gets to see your kind words.
If you need anything else please do not hesitate to reach out.
With kind regards
Matthew George
Head of Funeral
Two lovely ladies outstanding in their work.
Thankyou to Aleya and Jayne for their kindness and caring on the passing of my husband.They were both so professional but made things easier for us at Warwick funeral care they are super stars .love Jane King xx
2026年3月11日
自発的なレビュー
Heart of England Co-op Funerals からの回答
Dear Jane,
Thank you for taking the time to give us your feedback, especially during this difficult time for you and your family.
I am so pleased to hear of how our colleagues supported you and made things just that little bit easier, I will be sure to pass on your kind words in recognition.
If you need anything further please do not hesitate to reach out.
With kind regards
Matthew George
Head of Funeral
Great Service …
I found the staff very warm and comforting at this very sad time of my life and my family . They were very helpful in every aspect of the duties .Special thank you to Ms Leah Bayliss . I have done this before always will recommend the Co.op . Regards Mark Alleyne
2026年5月29日
Heart of England Co-op Funerals からの回答
Dear Mark,
Thank you for taking the time to give us your feedback during this difficult time for you and your family.
I am so pleased to hear of how our Leah and our team of colleagues were of help to you, I will be sure to share your feedback with them in recognition.
If you need anything further please do not hesitate to reach out.
With kind regards
Matthew George
Head of Funeral
Great service understood my…
Great service understood my requirements and made what could have been a difficult day a happy one
2026年6月4日
Heart of England Co-op Funerals からの回答
Dear Martin,
Thank you for taking the time to give us your feedback, especially during this difficult time for you and your family.
I am so pleased to hear of how our colleagues were of service to you and made things just that little bit easier for you.
If you need anything further please do not hesitate to reach out.
With kind regards
Matthew George
Head of Funeral
Caring and professional from my phone…
Caring and professional from my phone call just after my mum passed away to dropping the family to the wake.
We couldn't of been treated any better and felt compassion and understanding all the way through our heartbreaking journey.
The staff at the funeral shop to the ones who took mum to her final resting place were exceptional.
They kept us informed every step of the way.
2026年6月3日
Heart of England Co-op Funerals からの回答
Dear Maureen,
Thank you for taking the time to give us your feedback, especially during this difficult time for you and your family.
I am so pleased to hear of how our colleagues looked after you throughout and made sure you were kept informed about everything.
If you need anything further please do not hesitate to reach out.
With kind regards
Matthew George
Head of Funeral
Heart of England Co-op Funerals からの回答
Dear Malcolm,
Thank you for taking the time to give us your feedback, especially during this difficult time for you and your family.
If you need anything further please do not hesitate to reach out.
With kind regards
Matthew George
Head of Funeral
Made a difficult time pass very…
Made a difficult time pass very smoothly.
Heart of England recommended Tracie Bloor as the celebrant for our service and we were delighted with this recommendation. She combined an amazing mix of sensitivity and guidance through the preparation process to ensure that the service ran perfectly. She prepared some beautiful words that captured the character of our family member perfectly and everyone that came to the service said how lovely the service was. No doubt Tracie will continue to make these difficult moments pass pleasantly for many other families.
2026年6月3日
自発的なレビュー
Heart of England Co-op Funerals からの回答
Dear Neil,
Thank you for taking the time to give us your feedback, especially during this difficult time for you and your family. I am so pleased that Tracie's service for Roy was beautifully handled - I will make sure your kind words are shared with her in recognition.
If you need anything further please do not hesitate to reach out.
With kind regards
Matthew George
Head of Funeral
Funeral plan experience
Great experience when doing our funeral plans. Our advisor was knowledgeable and we asked her hundreds of questions. I like how the plans are protected from price increases and my family won't have any thing to pay when I pass away.
Great service - thanks
2026年3月13日
自発的なレビュー
Heart of England Co-op Funerals からの回答
Dear Brian,
Thank you for taking the time to give us your feedback. I'm so pleased to hear that your Funeral Plan arrangement went well and that you got the information you needed and answers to your questions, which is essential for you to make the correct decision for you
If you need anything further please do not hesitate to reach out.
With kind regards
Matthew George
Head of Funeral
Diane was very kind
Diane was very kind, friendly and professional. They were very helpful with regards to letting us collect our ashes on the Saturday morning even though the shop was closed that day.
2026年5月20日
Heart of England Co-op Funerals からの回答
Dear Jayne,
Thank you for taking the time to give us your feedback, during what must be a difficult time for you and your family. I am so pleased to hear of how Diane has supported you, I will pass on your kind comments to Diane.
If you need anything further please do not hesitate to reach out.
With kind regards
Matthew George
Head of Funeral
Piece of mind
Joanne was really friendly and made me feel comfortable discussing options of what I wanted to happen when my time arrives. It was reassuring that the funeral plan would take difficult decisions and financial concerns away from my children.
Joanne was very knowledgeable and explained things clearly and answered all of my questions.
2026年3月18日
自発的なレビュー
Heart of England Co-op Funerals からの回答
Dear Karen,
Thank you so much for taking the time to give us feedback about how it was for you discussing arrangements for a funeral plan. I'm so pleased to hear of how Joanne has supported you, I will ensure that she gets to see your feedback.
If you need anything further please do not hesitate to reach out.
Many thanks
Matthew George
Head of Funeral
Heart of Oak England Co-op Funerals did…a fantastic job and gave my dad the send off he deservedd
Heart of Oak England Co-op Funerals did a fantastic job of helping me to deal with the passing of my dad.
Karen and her team were fantastic and dealt with every request however large or small.
They made what could have been a difficult and stressful day, run without and hit and the service was wonderful.
I would thoroughly recommend them.an
iss
2026年5月15日
Heart of England Co-op Funerals からの回答
Dear Regan,
Thank you for taking your time to give us this lovely feedback about how Karen and the team supported you and your family. I will be sure to pass of you thoughts to Karen directly in recognition.
If you need anything further do not hesitate to reach out.
With kindest regards
Matthew George
Head of Funeral
Congregation Quote: "Best Funeral Ever!"
On entering the Co-op, we had absolutely no clue how to organise a funeral, made even harder by our desire to give our rather non-conformist loved one the send-off he would have approved of. Within minutes, Jordan had put us completely at ease. He was amazing - no hard sell or pressure to conform with the traditional image of a funeral.
Under Jordan's expert guidance, we arranged a celebration of dad's life which reflected exactly who he was and one which we know he would have loved. The VERY cheeky floral tribute, punk-style Order of Service, music, photos... Jordan even took great care in choosing exactly the right Celebrant for the day. Amanda spoke from the heart, the tone was moving and respectful, whilst joyful and true to our dad.
Jordan kept us updated throughout and even checked on us after, which was lovely and thoughtful of him. He went the extra mile to accommodate us in every way and worked tirelessly behind the scenes to ensure everything went smoothly on the day.
We would highly recommend Jordan - we told him our vision and he translated it perfectly into an amazing celebration of a very special man's life, for whom a traditional, 'stuffy' funeral would never have been a fitting send-off. We would like to thank Jordan, Amanda, the Florist and the whole team at Co-op Funerals, for making it a perfect, stress-free day. X
2026年5月20日
自発的なレビュー
Heart of England Co-op Funerals からの回答
Dear Rebecca,
Thank you so much for taking the time to give us your feedback during what must be a difficult time for you and your family.
Jordan was only telling me me few days about the service you had for your late father and he was so proud to have been apart of it, which makes your feedback even more special, I will be sure to share you kind words with him in recognition!
If you need anything further please do not hesitate to reach out.
With kindest regards
Matthew George
Head of Funeral
Heart of England Unattended Funeral
The death of our loved one was unexpected so we had deal with the coroner and medical examiner processes. Our funeral director was supportive through this process.
We only had a Heart of England Unattended Funeral but our funeral director was still interested in our specific requirements and helped us to make it personal and a fitting way to say goodbye for immediate family.
On the day, the whole team were respectful and together with the hearse looked smart. We felt it was a dignified final journey for our loved one.
I would definitely recommend Heart of England and our Funeral Director for their caring and professional customer service.
2026年4月1日
Heart of England Co-op Funerals からの回答
Dear Luisa,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Emma Salisbury
Emma Salisbury, at Rugby, was extremely kind and understanding when we arranged my husband’s funeral in March. She explained everything very clearly at what was a very difficult time for me and my children. She never rushed us, which we really appreciated. I can’t thank her and her team enough for their care, attention and support, and for making my husband’s final journey a very special one. Thank you.
2026年3月30日
自発的なレビュー
Heart of England Co-op Funerals からの回答
Dear Cathy,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
I will be sure to share your kind words with Emma, she will be really pleased to hear of how you viewed her support throughout.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Late wife's Funeral
The Coop at Kenpas Highway looked after my late wife's funeral with a great deal of care and attention to detail. Particular thanks to Joyce, Janet and all the team involved.
2026年3月12日
Heart of England Co-op Funerals からの回答
Dear Gordon,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time, and in particular your kind words about Joyce and Janet - they will really appreciate knowing how their support throughout has been appreciated.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
The girls were fantastic very caring…
The girls were fantastic very caring and thoughtful and couldn’t do enough for us, I would thoroughly recommend you.
2026年5月22日
Heart of England Co-op Funerals からの回答
Dear Mick,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
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