The team at Heart of England Co-op Daventry are absolutely phenomenal. From start to finish, whilst planning our baby girl Harriet’s funeral, we were shown nothing but compassion, patience and car... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We used the Co-op for my husband’s funeral. From start to finish the team were absolutely brilliant, all our wishes were done with consideration, initially we made contact with Olivia who listened an... もっと見る
企業が回答しました
We were treated with respect by Janis from the moment we started the arrangements. We were taken through every part of the process and everything was explained to us really well. The funeral went ahea... もっと見る
企業が回答しました
I can’t thank Karen enough for helping arrange everything for my dad’s special day, she was very helpful, she suggested Tracie Bloor to be our celebrant and she did a really amazing service! My dad... もっと見る
企業が回答しました
企業情報
当該企業による記述
The Heart of England Co-op Funerals has always been committed to providing client families and their loved ones with the best possible level of care and support during a difficult time. Our colleagues are professionally trained to the highest standards. They understand the needs and feelings of the bereaved and the importance of spending time helping families to plan a funeral that truly reflects the life of an individual. In order for us to maintain the highest level of quality care and to continue improving our services, we have created five commitments that we will follow rigorously and strive to live up to ... #1. We’re available 24 hours a day, 7 days a week, so you’ll always have someone to talk to. #2. Every step of the way, we’ll explain all the options available to you. We’ll give you all the time you need to feel confident about making the right choices for you. Together we can create a completely unique and personalised service – the way you want it to be. #3. We will listen carefully to what you and your family want and offer a complete choice and flexibility in your arrangements. #4. Throughout, we’ll keep you fully informed of exactly what you can expect from us. All our documentation will be written in plain language and our estimate will outline charges in a fair and straightforward way. #5. We know our service can only be as good as the people who look after you and your family. That is why we continually invest in our people to provide a professional, respectful service. We ensure that our people have access to regular and ongoing training and accredited professional qualifications and we only recruit people who can demonstrate the behaviours required in our business.
The National Association of Funeral Directors
Code of Practice
We are proud to be members of the National Association of Funeral Directors (NAFD), who are the largest and most inclusive representative body for the UK funeral profession, the NAFD supports its members in delivering high standards of care for those who have died and provides bereaved people with information and assurance to help them choose a compassionate, professional and experienced funeral director that they can trust.
Established in 1905, the NAFD represents the entire spectrum of funeral directing businesses, including independent and family-owned firms, co-operatives and major funeral groups, NAFD represents more than 4,100 UK funeral homes, as well as international firms and suppliers to the sector – providing advice, advocacy, education and support to help them meet the highest professional standards.
連絡先
Whittle House, Foleshill Enterprise Park, Courtaulds Way, CV6 5NX, Coventry, 英国
- 02476254859
- headoffunerals@heartofengland-coop.co.uk
- heartofenglandcoopfunerals.co.uk
4.9
優良
3304件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very professional & caring .
The service I received was so kind ,and very professional & caring. Putting all my anxiety & stress of the whole process at ease.
Would like to say a special mention to Jules. Thankyou .
2026年7月3日
Heart of England Co-op Funerals からの回答
Dear Tina,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time, and in particular your kind words about Jules.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Thanks for an outstanding service
I cannot speak highly enough of the professionalism and thoroughness of all the staff at the Kenpas Highway branch. After the shock of my Dad's sudden passing they explained the entire process in patient detail, after one visit I felt that everything was very much in hand. Thanks to Joyce in particular who really couldn't have been more helpful. On the day itself all the staff including Georgette who directed proceedings and the drivers and bearers were considerate and professional to a tee. Five stars from me and I would recommend them to anyone. At such a difficult time it's an immense help to have the arrangements taken care of by experts.
Liam Nelan
2026年6月15日
Heart of England Co-op Funerals からの回答
Dear Mr Nelan,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time, and in particular your kind words about Joyce.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
they were amazing thank you ever so…
they were amazing thank you ever so much for giving my beautiful baby boy the best send off
2026年6月27日
Heart of England Co-op Funerals からの回答
Dear Rhiannon,
Thank you so much for being able to give us feedback, at this truly difficult time for you and your family. I'm so pleased and proud that we were able to support you through.
If you need anything further please do get in touch.
With kindest regards
Matthew George
Head of Funerals
Great service
We were very well looked after by Karen, Tracy and their colleagues, the overall service is well organised and efficient yet at the same time considerate and sensitive to individual requirements. Highly recommended.
2026年6月30日
自発的なレビュー
Heart of England Co-op Funerals からの回答
Thank you for taking the time to give us your feedback, and in particular your kind words about Tracey and Karen - I will be sure to pass on your kind words to them.
If there is anything further you require please do not hesitate to reach out.
With kindest regards
Matthew George
Head of Funeral
Cannot fault them
Cannot fault them. The service we received was excellent.
Paula was great, she was very understanding and covered everything we needed to know.
Also a big thank you to Tracey our Celebrate. She did our Mum proud.
Thank you so so much for everything you did for us.
2026年6月22日
Heart of England Co-op Funerals からの回答
Dear Karen,
Thank you for taking the time to give us your feedback at what is undoubtedly a difficult time for you and your family, and in particular your kind words about Paula and Tracey- I will be sure to pass on your kind words to them both.
If there is anything further you require please do not hesitate to reach out.
With kindest regards
Matthew George
Head of Funeral
The most reliable and professional team.
Planning funerals is never an enjoyable task but the Team at Heart of England Co-op Funerals are exceptionally talented at making it an easier process to manage. They offer a lot and when the funeral comes along they manage it with professionalism and care that allows the family to get through the moment. I can't recommend them enough they are the one company we have used on repeated occasions.
2026年6月19日
Heart of England Co-op Funerals からの回答
Dear Richard,
Thank you for taking the time to give us your feedback at what is undoubtedly a difficult time for you and your family, I am glad that we were able to be of service to you.
If there is anything further you require please do not hesitate to reach out.
With kindest regards
Matthew George
Head of Funeral
Amazing service …
The staff who supported us from start to finish were amazing. They were all so patient and understanding, nothing was ever too much to ask. Diane was so lovely and explained the process clearly but compassionately to us. All staff who we came into contact with made a very sad time for my family so much less stressful and I would like to thank them all for the service that they provided. Thank you. Tracey Kirkwood
2026年6月19日
Heart of England Co-op Funerals からの回答
Dear Tracey
Thank you for taking the time to give us your feedback at what is undoubtedly a difficult time for you and your family, I am glad that we were able to be of service to you and in particular your kind words about Diane and her show of compassion.
If there is anything further you require please do not hesitate to reach out.
With kindest regards
Matthew George
Head of Funeral
Perfect Send Off for Mum
From all of us we cannot thank you enough , for making what was going to be a difficult day into a day that we will all cherish.
We would like to thank Karen from The Heart of England , Rugby , to listening to our mum’s needs and with Karen’s patience and understanding we sailed through the planning, with Karen guiding us in the right direction .
Thank you for guiding us into the hands of Tracie Bloor, the most perfect celebrant that we could have asked for. She listened most patiently and carefully to us all. She understood how we wished mom to be remembered and brought such a sincere , and personal touch to the service.
We thank Jordan, our Funeral Director for the day, for being so courteous and professional, he led the funeral proceedings with such grace.
Beautiful comments were given to us , following the service and was constantly told that Mum would have been so proud of her beautiful send off.
Doreen Boswell’s Family
2026年6月30日
自発的なレビュー
Heart of England Co-op Funerals からの回答
Dear Renee,
Thank you for taking the time to give us your feedback at what is undoubtedly a difficult time for you and your family, I am glad that we were able to be of service to you and in particular your kind words about Karen, Jordan and Tracey.
If there is anything further you require please do not hesitate to reach out.
With kindest regards
Matthew George
Head of Funeral
My self and members of the family…
My self and members of the family involved one or another found your services from the day we went to see you helped us organise every thing we needed.
We all found that your services were excellent from day one to get us through .
2026年6月23日
Heart of England Co-op Funerals からの回答
Dear George,
Thank you for taking the time to give us your feedback at what is undoubtedly a difficult time for you and your family, I am glad that we were able to be of service to you.
If there is anything further you require please do not hesitate to reach out.
With kindest regards
Matthew George
Head of Funeral
Great friendly, professional and sensitive service.
Friendly and sensitive service - very professional. Jordan looked after us very well, making sure our wishes were taken care of and carried out. The flowers were absolutely beautiful. The perfect tribute and send off for my Mum - thank you.
2026年6月26日
自発的なレビュー
Heart of England Co-op Funerals からの回答
Dear Karen,
Thank you for taking the time to give us your feedback at what is undoubtedly a difficult time for you and your family, and for your kind words about how Jordan looked after you. I am so glad that we were able to be of service to you.
If there is anything further you require please do not hesitate to reach out.
With kindest regards
Matthew George
Head of Funeral
You’re in good hands here
We called into the branch to find out about funeral plans and were immediately made to feel welcome by Debbie, who even offered us a cup of tea. She took the time to explain everything clearly, answered all of our questions, and never made us feel under any pressure.
Debbie was friendly, knowledgeable and professional throughout, making the whole process simple and reassuring. We would happily recommend her to anyone considering a funeral plan.
2026年6月17日
自発的なレビュー
Heart of England Co-op Funerals からの回答
Dear Lee,
Thank you for taking the time to give us your feedback and for your kind words about Debbie, I am so glad to hear of how you were looked after while arranging your funeral plan.
If there is anything further you require please do not hesitate to reach out.
With kindest regards
Matthew George
Head of Funeral
Excellent from start to finish. 10/10.
Excellent from start to finish. Michelle took care of us at the Daventry office and explained everything to us at a clear and steady pace. We never felt rushed at any point. I never realised that there was so much to be done before the funeral can go ahead but everything fell into place before the big day. Jordan and his team handled everything very professionally and allowed me to be one of the coffin bearers which was a huge privilege for me and something I will never forget. Thank you so much to everyone at H of E Co-op, Daventry.
2026年6月4日
Heart of England Co-op Funerals からの回答
Dear Ian,
Thank you for taking the time to give us your feedback at what is undoubtedly a difficult time for you and your family, and for your kind words about how Michelle and Jordan looked after you. I am so glad that we were able to be of service to you.
If there is anything further you require please do not hesitate to reach out.
With kindest regards
Matthew George
Head of Funeral
Just excellent
The team at the Co op made an extremely stressful and upsetting time completely manageable - they took all the stress out of organising everything for the funeral. Special mention to Sam she really is a credit to the company - my husbands funeral went exactly according to plan and he was treated with dignity throughout the whole process. Thank you from the whole family xx
2026年6月19日
Heart of England Co-op Funerals からの回答
Dear Jane,
Thank you for taking the time to give us your feedback at what is undoubtedly a difficult time for you and your family and in particular your kind words about Sam, I am so glad that we were able to be of service to you.
If there is anything further you require please do not hesitate to reach out.
With kindest regards
Matthew George
Head of Funeral
1st class
From initial contact with Kiri to interacting with the recommended celebrant Nicky we found the whole experience to be caring, considerate and first class. Thank you ❤️
2026年6月19日
Heart of England Co-op Funerals からの回答
Dear Kevin,
Thank you for taking the time to give us your feedback at what is undoubtedly a difficult time for you and your family and in particular your kind words about Kiri and Nicky, I am so glad that we were able to be of service to you.
If there is anything further you require please do not hesitate to reach out.
With kindest regards
Matthew George
Head of Funeral
Good service , Good staff & polite
The service and the time ,the staff as well very good communication and polite. I am so glad for your service.
2026年6月18日
Heart of England Co-op Funerals からの回答
Dear Zufan,
Thank you for taking the time to give us your feedback at what is undoubtedly a difficult time for you and your family, I am so glad that we were able to be of service to you.
If there is anything further you require please do not hesitate to reach out.
With kindest regards
Matthew George
Head of Funeral
Everyone involved in the preparations…
Everyone involved in the preparations and arrangements for the funeral did a wonderful job
2026年6月11日
Heart of England Co-op Funerals からの回答
Dear Eileen,
Thank you for taking the time to give us your feedback at what is undoubtedly a difficult time for you and your family, I am so glad that we were able to be of service to you.
If there is anything further you require please do not hesitate to reach out.
With kindest regards
Matthew George
Head of Funeral
Very friendly professional Staff
Very friendly professional Staff.
The whole process was seamless & Kiri & the team supported us through every stage of my Pa's funeral
Thanks
Debbie Kane
2026年6月19日
Heart of England Co-op Funerals からの回答
Dear Debbie,
Thank you so much for taking the time to give us your feedback, and in particular your kind words about Kiri and our team and how they supported you with your Pa's funeral service.
If there is anything else you need then please reach out.
Many thanks
Matthew George
Head of Funerals
It was all very personalised and friendly
It was all very personalised they listened to what we needed and advised. The service could not of gone any better.. from the planing to the service everyone was friendly considerate and helpful. Even though I didn't what to expect or how to do the funeral the staff helped me through every step of the way.. they have my many thanks.
2026年5月20日
Heart of England Co-op Funerals からの回答
Dear Clifford,
Thank you for taking the time to give us your feedback, particularly at such a difficult time for you and your family.
I am so pleased to hear that everything went as wished for Dad.
If there is anything further you need please do not hesitate to reach out.
With kindest regards
Matthew George
Head of Funeral
we live 3 hours away so found it…
we live 3 hours away so found it difficult to get to get to Rugby for meetings.
Jordan from Heart of England Co-Op Funerals made so easy for us to deal with everything over the phone and E-Mails.
He was very professional and did all the arrangements with the celebrate and the crematorium including sorting flowers for us.
Thank you Jordan for making it so easy.
2026年6月11日
自発的なレビュー
Heart of England Co-op Funerals からの回答
Dear John,
Thank you for taking the time to give us your feedback, particularly at such a difficult time for you and your family.
I am so pleased to hear of how Jordan made things easier for you, i will be sure to pass on your kind words to him in recognition.
If there is anything further you need please do not hesitate to reach out.
With kindest regards
Matthew George
Head of Funeral
Heart of England Co-op Funerals からの回答
Dear Julie,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。