I've had a great experience with HelloFresh NZ. The meals are delicious, the ingredients are fresh, and the recipes are easy to follow. It makes meal planning and cooking so much simpler, even on bu... ãã£ãšèŠã
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I signed up for the free trial because I wanted to try the service before committing to a subscription. After signing up, I cancelled my subscription, but the website still indicated that my trial box... ãã£ãšèŠã
Overall I'm happy with service, we recently tried another brand. Then switched back. My only disappointment would be my last order was delivered after 8pm at night. With no textes or email of expe... ãã£ãšèŠã
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We have noticed recently the quality & quantity of the produce has improved greatly. Credits on poor quality items have always been easy to get but it was a bit of a hassle to do it regularly. We only... ãã£ãšèŠã
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HelloFresh delivers great recipes and fresh ingredients to your home each week. Cook fast healthy recipes designed by nutritionists and chefs.
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- hellofresh.co.nz
4.0
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HelloFresh New Zealand ããã®åç
Hi,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way thatâs most convenient for you. Weâve reached out privately and look forward to connecting to make things right.
Blanch
Customer Resolution Specialist
HelloFresh
Do not subscribe to Hellofresh
You cannot delete or unsubscribe from your account using the app. So I continuously "skip delivery"... until I forgot about it and suddenly there is a order that I did not want on my doorstep. I rung them straight away and they say my credit card declined, thats because it is my expired card and I did not wish to get anymore boxes from you so did not update it... Why did you send out the boxes with a declined card? Why not ring the customer, you have my phone number? They had recently updated their app which I had not done on my phone so I never received any notifications either... But anyway no, no phonecall, on the app you instantly get allocated meals - this is wrong, as they say you ordered the meals... no, it was automatic. Your app should wait for meals to be selected as this shows the customer wants the order!! So now I have a box I do not want and did not order and still have to pay for it!! Otherwise they take me to the debt collectors... DO NOT GET INVOLVED IN THIS COMPANY!!!!!!!!!!!!!!!!
I would have emailed them, this instead of putting it on here but they dont have a public email system.. obviously too many complaints maybe?
2026幎5æ6æ¥
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HelloFresh New Zealand ããã®åç
Hi Sharon
Thank you for sharing your concerns in your recent review. We appreciate your feedback and the opportunity to resolve it.
I would be more than happy to personally investigate this matter for you and ensure a proper resolution. To proceed, I have requested contact information.
I hope we can turn this around and give you the true HelloFresh experience.
Elise
Customer Resolution Specialist
HelloFresh
HelloFresh has easy to follow recipes
HelloFresh has easy to follow recipes, theyâre quick and easy.
2026幎5æ5æ¥
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HelloFresh New Zealand ããã®åç
Thank you so much for your review! â
We are delighted to hear that you have been enjoying your meals!
Thank you for your feedback! We love to hear what we can do better and how we can turn your HelloFresh journey into a 5-star experience! After all, you're what we're here for and the greatest way we can improve is by listening to our Customers. âðœïž
If you ever need a hand with your account or have any questions or feedback you can reach our awesome Customer Care team here:
Phone - (09) 886 9589
Live chat - hellofresh.co.nz
Facebook DM - http://fb.com/msg/hellofreshnz
Happy cooking! ð
- Elise ð
HelloFresh New Zealand ããã®åç
We're so happy you're enjoying the variety of our meals! Thank you for your positive feedback; it means a lot to us! â
If you have any questions or feedback, we're available 24/7 and are happy to help! ð You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. ð¬
Happy cooking! ðð
- Blanch
We love the meals as it means our mealâŠ
We love the meals as it means our meal planning is so much easier. The delivery on a Sunday works well for us.
The quality of some of the vegetables is not at the expected level. We understand the packing day would be Saturday, but by the time we cook a few days later, the vegetables are sometimes past their best.
Avocados can never be used as they are always too hard.
2025幎12æ2æ¥
HelloFresh New Zealand ããã®åç
We appreciate you sharing your feedback. We're glad our meals simplify your planning and the delivery day suits you. We're sorry the vegetable quality wasn't consistent and the avocados were too hard. We'll review our sourcing and packing processes to improve freshness.
If you have any questions or feedback, we're available 24/7 and are happy to help! ð You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. ð¬
Happy cooking! ðð
- Blanch
Recommended
Meals have a good balance of simplicity to make & tasty with good portions - at a good price.
2025幎5æ21æ¥
HelloFresh New Zealand ããã®åç
We appreciate your five-star rating! It's great to know you find our meals simple, tasty, and well-portioned at a good price. Thanks for sharing!
If you have any questions or feedback, we're available 24/7 and are happy to help! ð
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. ð¬
Happy cooking! ð
- Blanch ð
Not worth it
Repetitive menu options, quality of meat and veges very average at best. If you order for more than 5 days be aware that by day 6 and 7 your veges wonât be fresh and your meat is likely to be off. While convenient itâs not worth it when you plan for 6 days and have to buy takeaways for the last two as the foods off. Good luck trying to get a human, they prefer bots and chat who are even more frustrating. Still waiting for the email they promised me 6 days ago. I now remember why i stopped using them last time.
2026幎3æ31æ¥
HelloFresh New Zealand ããã®åç
Hi,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way thatâs most convenient for you. Weâve reached out privately and look forward to connecting to make things right.
Blanch
Customer Resolution Specialist
HelloFresh
Great choice and plenty of optionsâŠ
Great choice and plenty of options available for everyone
2025幎10æ28æ¥
HelloFresh New Zealand ããã®åç
We're glad you found a great choice with many options for everyone. Thank you for your positive feedback; we appreciate it very much.
If you have any questions or feedback, we're available 24/7 and are happy to help! ð
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. ð¬
Happy cooking! ð
- Blanch ð
First time customers great experience
First time using this food bag & we enjoyed it. The ingredients are bagged together for each recipe which is super handy. The customer service were helpful when our bag was running a little late. The ingredients are fresh & the âhard to chopâ ingredients, ie, pumpkin is already cut up for you.
2026幎4æ21æ¥
HelloFresh New Zealand ããã®åç
We're glad you enjoyed your first experience with our food bag! It's great to hear that the pre-portioned ingredients and customer service were helpful. We appreciate you mentioning the fresh ingredients and pre-cut vegetables. Thanks for your feedback!
-Daren
The Good and the Bad
Lately lots of items missing from orders.
Sauces generally are on the too little side.
Not enough variety - my husband hates the side salads yet so many have them.
Definitely smaller than they were before.
Hard to get to know the two weeks ahead system and so have wasted a lot by ordering every week.
Recipes constantly have the same numbers which is confusing. Use different numbering throughout the year B1 or C1 etc
Sick of the big garlics sent.
They are ok the meals themselves.
They have said they have reached out but haven't heard a word. 13/05/2026
2026幎3æ17æ¥
HelloFresh New Zealand ããã®åç
Hi,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way thatâs most convenient for you. Weâve reached out privately and look forward to connecting to make things right.
Blanch
Customer Resolution Specialist
HelloFresh
The food is the best quality
The food is the best quality. Everything you need is there. And the recipes are so easy to follow. Really canât say enough good things about Hello Fresh. Well done team.
2026幎3æ31æ¥
HelloFresh New Zealand ããã®åç
We're happy to hear you find our food the best quality and the recipes easy to follow! We're also glad everything you need is there. Thank you for the positive feedback!
If you have any questions or feedback, we're available 24/7 and are happy to help! ð
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. ð¬
Happy cooking! ð
- Blanch ð
Deliciously tasty meals
Delivery bang on time, takes away the guessing of what to cook, perfectly planned meals and so super tasty and affordable.
2026幎3æ10æ¥
HelloFresh New Zealand ããã®åç
We're happy to hear that our perfectly planned meals are tasty and affordable, removing the guesswork from cooking, and that our delivery was on time. Thank you for your positive feedback!
If you have any questions or feedback, we're available 24/7 and are happy to help! ð
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. ð¬
Happy cooking! ð
- Blanch ð
Food was really tasty and recipes easyâŠ
Food was really tasty and recipes easy to follow
2026幎4æ10æ¥
HelloFresh New Zealand ããã®åç
Thank you so much for your review! â
We are delighted to hear that you have been enjoying your meals!
Thank you for your feedback! We love to hear what we can do better and how we can turn your HelloFresh journey into a 5-star experience! After all, you're what we're here for and the greatest way we can improve is by listening to our Customers. âðœïž
If you ever need a hand with your account or have any questions or feedback you can reach our awesome Customer Care team here:
Phone - (09) 886 9589
Live chat - hellofresh.co.nz
Facebook DM - http://fb.com/msg/hellofreshnz
Happy cooking! ð
- Elise ð
Recipes are tasty and creative
Recipes are tasty and creative. Customer care line is super helpful and fast to resolve queries.
App is very easy to use.
2025幎9æ6æ¥
HelloFresh New Zealand ããã®åç
We appreciate your four-star rating! â
We're happy to hear that you find our recipes tasty and creative, and that our customer care line is helpful. We're also glad the app is easy to use.
-Daren
Delicious!!
There are lots of quick, easy and delicious meals to choose from. Iâve been impressed with the portion sizes - you have definitely improved on that aspect. Iâm enjoying cooking dinner again.
2026幎4æ14æ¥
HelloFresh New Zealand ããã®åç
We're happy to hear that you find our meals quick, easy, and delicious! It's great to know you've noticed the improved portion sizes and are enjoying cooking dinner again. Thank you for your positive feedback.
-Daren
HelloFresh New Zealand ããã®åç
We're happy to hear that you found our sign-up process easy and enjoyed the fresh, diverse, and delicious food we offer. Thank you!
-Daren
Really good
2026幎4æ14æ¥
HelloFresh New Zealand ããã®åç
Thank you so much for the five stars! â
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! ð
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. ð¬
Happy cooking! ð
- Darenð
Recipes are easy to follow and alwaysâŠ
Recipes are easy to follow and always tasty. Delivery arrives on time almost every time and changing the weekly order is simple.
2026幎4æ23æ¥
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HelloFresh New Zealand ããã®åç
We appreciate your five-star rating! â
We're happy to hear that our recipes are easy to follow and delicious, and that you find managing your deliveries straightforward.
- Daren
3 MAIN MEALS ALL SORTED!
For 3 main meals a week I don't have to think shop knowing we have 3 good protein meals sorted. I find the meals easy to.prepare quick tasty and something different. Sometimes a veggie is a little on the small.size but I just throw in something I have on hand as we eat a big portion of veggies. Protein is always good quality and portions good
Value for money compared to similar services. New flavours I would not normally cook and often enough left over for a small lunch next day. I love them thankyou Hello Fresh xx ð
2025幎10æ4æ¥
HelloFresh New Zealand ããã®åç
We're glad you find our meals easy to prepare, tasty, and different! We appreciate your feedback regarding the vegetable portion sizes and are happy to hear you supplement them. It's great to know you value the variety and quality. Thank you!
-Daren
Very prompt with their deliveries.
Very prompt with their deliveries.
Food quality is excellent.
2026幎4æ7æ¥
HelloFresh New Zealand ããã®åç
We're happy to hear that you received prompt deliveries and that you consider the food quality to be excellent. Thank you for your positive feedback!
-Daren
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