I've had a great experience with HelloFresh NZ. The meals are delicious, the ingredients are fresh, and the recipes are easy to follow. It makes meal planning and cooking so much simpler, even on bu... ãã£ãšèŠã
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I signed up for the free trial because I wanted to try the service before committing to a subscription. After signing up, I cancelled my subscription, but the website still indicated that my trial box... ãã£ãšèŠã
Overall I'm happy with service, we recently tried another brand. Then switched back. My only disappointment would be my last order was delivered after 8pm at night. With no textes or email of expe... ãã£ãšèŠã
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We have noticed recently the quality & quantity of the produce has improved greatly. Credits on poor quality items have always been easy to get but it was a bit of a hassle to do it regularly. We only... ãã£ãšèŠã
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HelloFresh delivers great recipes and fresh ingredients to your home each week. Cook fast healthy recipes designed by nutritionists and chefs.
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- hellofresh.co.nz
4.0
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Food is always fresh
Food is always fresh, perfectly portioned and recipes are delicious.
2025幎12æ30æ¥
HelloFresh New Zealand ããã®åç
Thank you so much for the five stars! â
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! ð
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. ð¬
Happy cooking! ð
- Ricka ð
Meals are so easy
Meals are so easy, love coming home and not having to think about what to cook for dinner. Meal instructions as so easy to follow our teenagers cook them.
2026幎2æ10æ¥
HelloFresh New Zealand ããã®åç
Thank you so much for the five stars! â
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! ð
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz ð¬
Happy cooking! ð
- Elise ð
I have the box for 4 people but thereâŠ
I have the box for 4 people but there are only 3 of us. Some proteins just arent big enough. The buns felt stale and crumbled. The buns are a perfect size though. Flavors are lovely
2026幎2æ24æ¥
HelloFresh New Zealand ããã®åç
Thank you so much for your review! â
We're delighted to hear that our boxes are working for your household!
We're so sorry to hear that there have been a few hiccups with some of the ingredients you've received. As a service centred around convenience, this really undermines that benefit and we're so sorry to have not lived up to our promise. If this ever happens, it is important that this gets reported so we can look into what went wrong and take the appropriate action to make sure it doesn't happen again. Most importantly, we'll always make sure you're not out of pocket for an ingredient that wasn't up to our usual, high standard. If this happens again, please reach out to us and we'll be happy to get it reported and sorted!
You can reach our awesome Customer Care Team via:
ð Phone: (09) 886 9589
ð» Live chat: hellofresh.co.nz
ð¬ Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! ð
- Darenð
Good choice of meals
2026幎2æ18æ¥
HelloFresh New Zealand ããã®åç
Thank you so much for the five stars! â
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! ð
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. ð¬
Happy cooking! ð
- Darenð
We are really enjoying the flexibilityâŠ
We are really enjoying the flexibility of HelloFresh, itâs great being able to change the amount of meals from one week to the next depending what we have on as a family. Also love the amount of recipes to choose from each week! Makes it easier for us not to think about what to make each week. Slightly unfortunate that you canât choose your billing day as the current day doesnât always work well for our family - would love this to be an option one day
2026幎1æ28æ¥
HelloFresh New Zealand ããã®åç
Thank you so much for your review! â
We're over the moon to hear that you're enjoying being part of the #FreshFam!
We'd love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. âðœïž
You can reach our awesome Customer Care Team via:
ð Phone: (09) 886 9589
ð» Live chat: hellofresh.co.nz
ð¬ Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! ð
- Darenð
Meals we have tried so far have beenâŠ
Meals we have tried so far have been very nice
2026幎2æ17æ¥
HelloFresh New Zealand ããã®åç
Thank you so much for your review! â
We are delighted to hear that you have been enjoying your meals!
Thank you for your feedback! We love to hear what we can do better and how we can turn your HelloFresh journey into a 5-star experience! After all, you're what we're here for and the greatest way we can improve is by listening to our Customers. âðœïž
If you ever need a hand with your account or have any questions or feedback you can reach our awesome Customer Care team here:
Phone - (09) 886 9589
Live chat - hellofresh.co.nz
Facebook DM - http://fb.com/msg/hellofreshnz
Happy cooking! ð
- Elise ð
HelloFresh New Zealand ããã®åç
Thank you so much for the five stars! â
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! ð
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. ð¬
Happy cooking! ð
- Ricka ð
Worth it
The boxes are super high quality. The produce is nice and fresh. I am blown away by the meat quality.
2026幎2æ20æ¥
HelloFresh New Zealand ããã®åç
Thank you so much for the five stars! â
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! ð
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. ð¬
Happy cooking! ð
- Ricka ð
Easy
Easy, got my daughters cooking too.Yummy meals. Only criticism we have received hard avocado and pears, that we could not eat until the week after... otherwise great and happy
2026幎1æ28æ¥
HelloFresh New Zealand ããã®åç
Thank you so much for the five stars! â
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! ð
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. ð¬
Happy cooking! ð
- Ricka ð
Great food and meals
All ingredients have been fresh and meal options are great. Pricing while on special makes sense for our household.
2026幎2æ3æ¥
HelloFresh New Zealand ããã®åç
Thank you so much for the five stars! â
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! ð
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. ð¬
Happy cooking! ð
- Ricka ð
I enjoy the little extras like saucesâŠ
I enjoy the little extras like sauces and spices. Makes it easy. I really liked the ziplock bags that came last week. I recycle those.
The lamb dinner had a very small piece of lamb. I guess I was brought up on a farm and well used to bigger portions.
2026幎2æ17æ¥
HelloFresh New Zealand ããã®åç
Thank you so much for your review, Katherine! â
We are delighted to hear that our boxes are working for your household!
We're so sorry to hear that you haven't been finding the portion sizes quite fill you up. At HelloFresh we have a wholefoods and holistic approach to nutrition. Our menus are created with the customer in mind to ensure you have a variety of meals to choose from every week. Each menu is crafted with both light and more indulgent dishes for you to choose from e.g. a higher kJ burger or crumbed chicken is always balanced with a lower kJ stir-fry or salad. We offer meal swap, so you're more in control of the recipes you select for you and your family. The Culinary team are the perfect combination of chefs, dietitians and nutritionists who ensure recipes are balanced with carbohydrate, protein and vegetables. The quantity of meat or seafood provided depends on the cut and is always in line with New Zealandn Dietary Guidelines.
That said, if you ever have any feedback about your dinners, you can always leave comments when you rate each recipe - that goes straight to our Culinary Team and Recipe Developers so they can tweak the recipes to make sure they are doing the best for our customers moving forwards.
And of course, if you ever spot something wrong you can always reach our awesome Customer Care Team via:
ð Phone: (09) 886 9589
ð» Live chat: hellofresh.co.nz
ð¬ Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! ð
- Rickað
Nice food but portion size notâŠ
Nice food but portion size not accurate. Tried box for 6 and far too much - so much wastage.
2026幎1æ28æ¥
HelloFresh New Zealand ããã®åç
Hi,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way thatâs most convenient for you. Weâve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
Hello Fresh has brightened up flavour &âŠ
Hello Fresh has brightened up flavour & colour on my plates.Delivery was prompt. However being the only mouth at my table it isn't so wonderful eating 2 meals consecutively the same twice a week. I haven't bought fresh garlic cloves since signing up a month ago & I've always got cos lettuce in fridge for a sandwich. One disappointment has been avocado that aren't ripe to eat for few says after arrival so waiting to enjoy that meal selection. Over all Hello Fresh takes effort out of time planning & shopping for meals so thank you.
2026幎2æ8æ¥
HelloFresh New Zealand ããã®åç
Thank you so much for your review! â
We're delighted to hear that our boxes are working for your household!
We're so sorry to hear that there have been a few hiccups with some of the ingredients you've received. As a service centred around convenience, this really undermines that benefit and we're so sorry to have not lived up to our promise. If this ever happens, it is important that this gets reported so we can look into what went wrong and take the appropriate action to make sure it doesn't happen again. Most importantly, we'll always make sure you're not out of pocket for an ingredient that wasn't up to our usual, high standard. If this happens again, please reach out to us and we'll be happy to get it reported and sorted!
You can reach our awesome Customer Care Team via:
ð Phone: (09) 886 9589
ð» Live chat: hellofresh.co.nz
ð¬ Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! ð
- Ricka ð
So far great meals
2026幎2æ24æ¥
HelloFresh New Zealand ããã®åç
Thank you so much for the five stars! â
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! ð
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. ð¬
Happy cooking! ð
- Ricka ð
Navigating website
The food choices are great. Enjoyed receiving these but when I opted to skip 3 weeks the meals kept coming. Because of this I cancelled my subscription. It was difficult to navigate website to cancel.
2026幎2æ3æ¥
HelloFresh New Zealand ããã®åç
Hi Jane,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way thatâs most convenient for you. Weâve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
Potatoes not up to par.
All the potatoes we have received in our meals for making chips and other dishes have not been the correct type to be able to make decent quality chips etc. Very "watery"!
2026幎2æ3æ¥
HelloFresh New Zealand ããã®åç
Hi Scott,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way thatâs most convenient for you. Weâve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
My husband and I enjoy dinner again
My husband and I love hello fresh. The meals are fabulous. The app is easy to use and you can pause the subscription whenever you want. The kids (sometimes) enjoy the meals also. Super convenient way for us to enjoy dinner time again rather than hate it.
2025幎11æ11æ¥
HelloFresh New Zealand ããã®åç
Thank you so much for the five stars! â
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! ð
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. ð¬
Happy cooking! ð
- Ricka ð
Stop annoying me with these surveys.
2026幎2æ3æ¥
HelloFresh New Zealand ããã®åç
Hi Wiki,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way thatâs most convenient for you. Weâve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
HelloFresh New Zealand ããã®åç
Thank you so much for the five stars! â
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! ð
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. ð¬
Happy cooking! ð
- Ricka ð
Veggies could be a little bit fresher.
Veggies could be a little bit fresher.
Avocados are always too hard.
Love the convenience how itâs all in one bag.
2026幎2æ17æ¥
HelloFresh New Zealand ããã®åç
Thank you so much for your review! â
We're delighted to hear that our boxes are working for your household!
We're so sorry to hear that there have been a few hiccups with some of the ingredients you've received. As a service centred around convenience, this really undermines that benefit and we're so sorry to have not lived up to our promise. If this ever happens, it is important that this gets reported so we can look into what went wrong and take the appropriate action to make sure it doesn't happen again. Most importantly, we'll always make sure you're not out of pocket for an ingredient that wasn't up to our usual, high standard. If this happens again, please reach out to us and we'll be happy to get it reported and sorted!
You can reach our awesome Customer Care Team via:
ð Phone: (09) 886 9589
ð» Live chat: hellofresh.co.nz
ð¬ Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! ð
- Ricka ð
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