I've had a great experience with HelloFresh NZ. The meals are delicious, the ingredients are fresh, and the recipes are easy to follow. It makes meal planning and cooking so much simpler, even on bu... ãã£ãšèŠã
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I signed up for the free trial because I wanted to try the service before committing to a subscription. After signing up, I cancelled my subscription, but the website still indicated that my trial box... ãã£ãšèŠã
Overall I'm happy with service, we recently tried another brand. Then switched back. My only disappointment would be my last order was delivered after 8pm at night. With no textes or email of expe... ãã£ãšèŠã
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We have noticed recently the quality & quantity of the produce has improved greatly. Credits on poor quality items have always been easy to get but it was a bit of a hassle to do it regularly. We only... ãã£ãšèŠã
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HelloFresh delivers great recipes and fresh ingredients to your home each week. Cook fast healthy recipes designed by nutritionists and chefs.
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- hellofresh.co.nz
4.0
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HelloFresh New Zealand ããã®åç
Thank you so much for your five-star review, Tami! â
It's great to hear that our convenient recipes are making those 'what's for dinner?' decisions a breeze. ð
If you ever need a hand with your account or deliveries, we're available 24 hours a day, 7 days a week and are happy to help! ð
You can reach out via the 'Contact Us' section of your online account, or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. ð¬
Happy cooking! ð
- Ricka ð
It makes dinner decisions easy
Meals are 95% complete, no waste, recyclable packaging, good delivery, adequate quality, portions are good, variety
2025幎6æ13æ¥
HelloFresh New Zealand ããã®åç
Thank you so much for your review, Tim! â
We're over the moon to hear that you're enjoying being part of the #FreshFam!
We'd love to hear what we can do better and how we can turn your HelloFresh journey into a 5-star experience! After all, you're what we're here for, and the greatest way we can improve is through your feedback. âðœïž
You can reach our awesome Customer Care Team via:
ð Phone: (09) 886 9589
ð» Live chat: hellofresh.co.nz
ð¬ Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! ð
- Ricka ð
Fussy to fast and flavourful!
We started ordering to make a variety of foods available to my family.
Easy to cook and fast with a great taste.
2025幎11æ4æ¥
HelloFresh New Zealand ããã®åç
Thank you so much for the five stars, Janine! â
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! ð
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. ð¬
Happy cooking! ð
- Ricka ð
HelloFresh New Zealand ããã®åç
Thank you so much for the five stars! â
We are delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! ð
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz ð¬
Happy cooking! ð
- Elise ð
Late deliveries and rotten produce areâŠ
Late deliveries and rotten produce are not what we expected from a company like this.
2026幎1æ6æ¥
HelloFresh New Zealand ããã®åç
Hi Kaye,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way thatâs most convenient for you. Weâve reached out privately and look forward to connecting to make things right.
Daren
Customer Resolution Specialist
HelloFresh
Great recipes and awesome meals
Great recipes and awesome meals. Good variety. It would if given 5 stars if it was a bit cheaper.
2026幎2æ24æ¥
HelloFresh New Zealand ããã®åç
Thank you so much for your review! â
We're over the moon to hear that you're enjoying being part of the #FreshFam!
We'd love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. âðœïž
You can reach our awesome Customer Care Team via:
ð Phone: (09) 886 9589
ð» Live chat: hellofresh.co.nz
ð¬ Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! ð
- Darenð
I like the convenience and the wideâŠ
I like the convenience and the wide variety of recipes. The ingredients are always fresh.
It does however, get a little expensive for me without the discounts.
2026幎3æ10æ¥
HelloFresh New Zealand ããã®åç
Thank you so much for your review! â
We're delighted to hear that you have been enjoying your meals!
Thank you for feedback! We love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is by listening to our Customers. âðœïž
If you ever need a hand with your account, or have any questions or feedback you can reach our awesome Customer Care team here:
ð Phone: (09) 886 9589
ð» Live chat: hellofresh.co.nz
ð¬ Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! ð
- Joy ð
Delicious so far
2026幎3æ10æ¥
HelloFresh New Zealand ããã®åç
Thank you so much for the five stars! â
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! ð
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. ð¬
Happy cooking! ð
- Darenð
Small let down
Its been great however my last box and ice bag popped the box arrived wet and damaged. The produce inside was fine except the sour cream and a cheesecake wad through everything.
2026幎2æ17æ¥
HelloFresh New Zealand ããã®åç
Thank you so much for your review, Lizzy! â
We're delighted to hear that our boxes are working for your household!
We're so sorry to hear that there have been a few hiccups with some of the ingredients you've received. As a service centred around convenience, this really undermines that benefit, and we're so sorry to have not lived up to our promise. If this ever happens, it is important that this gets reported so we can look into what went wrong and take the appropriate action to make sure it doesn't happen again. Most importantly, we'll always make sure you're not out of pocket for an ingredient that wasn't up to our usual, high standard. If this happens again, please reach out to us and we'll be happy to get it reported and sorted!
You can reach our awesome Customer Care Team via:
ð Phone: (09) 886 9589
ð» Live chat: hellofresh.co.nz
ð¬ Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! ð
- Ricka ð
Good selection of meals and goodâŠ
Good selection of meals and good variety of proteins. I like that each meal is in it's own bag. It's very convenient and makes putting away and tidying up easy all the rubbish goes straight back in the bag. It is a little pricey. But the ease of not having to think about what to cook outways the cost for us as we are both full time and have school aged children. If you can afford it I would definitely recommend.
2025幎8æ14æ¥
HelloFresh New Zealand ããã®åç
Thank you so much for your review, Luke! â
We're over the moon to hear that you're enjoying being part of the #FreshFam!
We'd love to hear what we can do better and how we can turn your HelloFresh journey into a 5-star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. âðœïž
You can reach our awesome Customer Care Team via:
ð Phone: (09) 886 9589
ð» Live chat: hellofresh.co.nz
ð¬ Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! ð
- Ricka ð
Great not to have to think what to serve!
Lots of variety to choose from but many dishes are with noodles or pasta and se quite similar.
2025幎5æ9æ¥
HelloFresh New Zealand ããã®åç
Thank you so much for the review, Jeannie! â
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! ð
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. ð¬
Happy cooking! ð
- Ricka ð
HelloFresh New Zealand ããã®åç
Thank you so much for the five stars, David! â
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! ð
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. ð¬
Happy cooking! ð
- Ricka ð
HelloFresh New Zealand ããã®åç
Thank you so much for your five-star review! â
It's great to hear that our convenient recipes are making those 'what's for dinner?' decisions a breeze. ð
If you ever need a hand with your account or deliveries, we're available 24 hours a day, 7 days a week and are happy to help! ð
You can reach out via the 'Contact Us' section of your online account, or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. ð¬
Happy cooking! ð
- Ricka ð
some of the meat and produce needs to be eaten within four days as you cannot refreeze them.
It comes on time and I get to choose my own meals
2026幎3æ3æ¥
HelloFresh New Zealand ããã®åç
Thank you so much for your review! â
We're delighted to hear that you have been enjoying your meals!
Thank you for feedback! We love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is by listening to our Customers. âðœïž
If you ever need a hand with your account, or have any questions or feedback you can reach our awesome Customer Care team here:
ð Phone: (09) 886 9589
ð» Live chat: hellofresh.co.nz
ð¬ Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! ð
- Darenð
Box went missing and Hello Fresh wereâŠ
Box went missing and Hello Fresh were unable to tell me when it would arrive or be clear about my entitlements to a refund. The whole experience was frustrating, confusing and time consuming.
Box arrived after being in transit for 48 hours. Food was room temperature, including chicken, and not safe to eat.
Refund was granted eventually.
However, next payment was double charged. The whole experience left me out of pocket and without food for the week that we were counting on to feed my family.
2026幎1æ28æ¥
HelloFresh New Zealand ããã®åç
Hi Mary,
Thank you so much for providing your feedback!
I am really sorry to hear about your experience, this is definitely not the HelloFresh way. Your feedback is important to us, and weâve reached out to help resolve your concerns.
Iâve sent an email with a resolution and am happy to discuss anything further to make things right. We want to ensure you have a positive experience with HelloFresh and we are here to help!
Daren
Customer Resolution Specialist
HelloFresy
I was sent the wrong recipe card thisâŠ
I was sent the wrong recipe card this week. I always find there is just too much packaging especially for 6 people.
2026幎3æ17æ¥
HelloFresh New Zealand ããã®åç
Hi Priti,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need, in a way thatâs most convenient for you. Weâve reached out privately and look forward to connecting to make things right.
Elise
Customer Resolution Specialist
HelloFresh
Joy of cooking
I love the variety of meals. I don't have to think what to cook. I'm not bored cooking anymore and the food is delicious.
2026幎2æ17æ¥
HelloFresh New Zealand ããã®åç
Thank you so much for your five-star review! â
It's great to hear that our convenient recipes are making those 'what's for dinner?' decisions a breeze. ð
If you ever need a hand with your account or deliveries, we're available 24 hours a day, 7 days a week and are happy to help! ð
You can reach out via the 'Contact Us' section of your online account, or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. ð¬
Happy cooking! ð
- Ricka ð
I have made quite a few recipes now
I have made quite a few recipes now. So easy to follow the instructions. Easy to do when you have all the ingredients too. They are quick recipes so not long periods of time in the kitchen. I like that.
2026幎2æ24æ¥
HelloFresh New Zealand ããã®åç
Thank you so much for the five stars! â
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! ð
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. ð¬
Happy cooking! ð
- Ricka ð
No more groaning when it comes to theâŠ
No more groaning when it comes to the age old question whatâs for dinner. Easy to plan and order.
2025幎12æ30æ¥
HelloFresh New Zealand ããã®åç
Thank you so much for your review! â
We're over the moon to hear that you're enjoying being part of the #FreshFam!
We'd love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. âðœïž
You can reach our awesome Customer Care Team via:
ð Phone: (09) 886 9589
ð» Live chat: hellofresh.co.nz
ð¬ Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! ð
- Darenð
Great Service, Need a little more taste.
Some of the recipes have been a little bland, but maybe that is just my taste
2026幎2æ3æ¥
HelloFresh New Zealand ããã®åç
Thank you for the feedback!
We love to hear what we can do better and how we can turn your HelloFresh journey into a 5-star experience! After all, you're what we're here for, and the greatest way we can improve is by listening to our Customers. âðœïž
If you ever need a hand with your account, or have any questions or feedback, you can reach our awesome Customer Care team here:
ð Phone: (09) 886 9589
ð» Live chat: hellofresh.co.nz
ð¬ Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! ð
- Rickað
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