Ash from the Technical Support Team is an absolute Gem of a person. Not only was he polite, courteous & patient but also very knowledgeable about his profession. He applied various methods to approach... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
It’s been 3 days today I have no internet service. They said router is faulty and sending it to me after 2 working days. Never bother to arrange engineer. Please guys avoid this service. It’s a... もっと見る
I recently moved house and wanted to understand the process a bit better. I spoke to Sandile Mhlanga who was very helpful and provided me with useful information. The customer service provided was ama... もっと見る
We have setup our new internet connection by broadband. Mr chris bellot, who have done our network connection.he was very hard working and nice person.
企業が回答しました
企業情報
当該企業による記述
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
連絡先
25 Wilton Road, SW1V 1LW, London, 英国
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4.0
ほぼ満足
5496件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 97％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
He was nice I am very happy that Chris…
He was nice I am very happy that Chris Bellott fixed my internet today very satisfied thank you very much much appreciated
2026年6月25日
自発的なレビュー
Hey!Broadband からの回答
Hey! Shugri,
Many thanks for taking the time to leave us a review. We are so grateful to hear you have had a 5 star experience with us getting #happilyconnected with your new ultrafast full fibre broadband.
Best wishes,
Khushi
H!B
The worst broadband
The worst broadband! Rude on the phone when I had shown proof WiFi hadn’t been working. No escape of contract despite the fact they will not provide the service they promise. Had to constantly buy data. AVOID AT ALL COSTS!! I am now with BT and it is amazing. It was an 18 month contract and nothing but issues and rudeness!
2026年2月24日
自発的なレビュー
Hey!Broadband からの回答
Hi Katie,
We're sorry to hear that you were dissatisfied with both your service and your interactions with our team.
We take allegations of poor customer service seriously, as providing friendly and professional support is something we pride ourselves on. Equally, we appreciate how frustrating ongoing connectivity issues can be, particularly if they impact your day-to-day life.
Unfortunately, as we did not receive a response to our request for further information, we have been unable to investigate the specific issues raised in your review or provide a more detailed, account-specific response.
We would always encourage customers experiencing technical issues to contact us and work with our Technical Support team, as this gives us the opportunity to investigate and, where possible, resolve the issue before a decision is made to leave.
We're sorry that on this occasion we were unable to deliver the experience you expected and wish you all the best with your new provider.
Khushi
H!B
Chris bellott has been very…
Chris bellott has been very professional,polite and very helpful and and very knowledgeable about his job .A real asset to the company.
2026年6月24日
自発的なレビュー
Hey!Broadband からの回答
Hey! Richard,
Many thanks for taking the time to leave us a review. We are so grateful to hear you have had a 5 star experience with us getting #happilyconnected with your new ultrafast full fibre broadband.
Best wishes,
Khushi
H!B
Unwanted door to door sales...
I have complained multiple times about the Hey Broadband door to door sales people knocking on my door, each time I've either told them, or called Hey Broadband, I've been told that I will be removed from their list, and I won't have people knocking anymore.
I've had 2 in the past 3 weeks wearing Hey Broadband uniform, neither have shown ID or announced who they're with.
I also have "No Solicitation" stickers on my door which they totally ignore.
When is Hey Broadband going to get the message that I'm not interested in their services????
2026年6月23日
自発的なレビュー
BLEEDING SCAMMERS DO NO TRUST after…
BLEEDING SCAMMERS DO NO TRUST after setting up a direct debit for 54. A month they have gone into my bank account and taken £100+ then £200+ now they have take over my£300+ after agreeing to set up my direct debit months ago I have all the agreements and recorded phone calls of them agreeing to set up my direct debit then receiving calls in the same day or week saying I need to set up direct debit again and Again and again! They stoped my services because they can’t be professional and set up a simple direct debit that we agreed on ( phone calls for proof) all they have done is triggered my depression and stolen my money!
2026年6月24日
自発的なレビュー
Hey!Broadband からの回答
Hi Mahaliha,
We're sorry to read your review and to hear that you are unhappy with your experience.
The concerns you have raised regarding Direct Debit payments and billing are serious matters, and we would like the opportunity to investigate them fully. We tried to request more information from you through Trustpilot but Unfortunately, as we have been unable to identify your account , we are unable to comment on the specific circumstances surrounding the charges mentioned in your review.
We would also like to clarify that Hey!Broadband does not remove funds from customer accounts without an underlying invoice or account balance. If there has been an error, we are committed to investigating it and putting things right where appropriate.
Please contact us at info@heyb.co.uk quoting your review, together with your account number or full address, and a member of our team will be happy to investigate this matter as a priority.
All the best,
Khushi
H!B
Great service
Great service Engineer Chris Bellott attended my Internet today, thanks
2026年6月23日
自発的なレビュー
Hey!Broadband からの回答
Hey! Jasvir,
Many thanks for taking the time to leave us a review. We are so grateful to hear you have had a 5 star experience with us getting #happilyconnected with your new ultrafast full fibre broadband.
Best wishes,
Khushi
H!B
Engineer Chris Bellott attended my…
Engineer Chris Bellott attended my installation today, nice experience and speeds, perfect job
2026年6月23日
自発的なレビュー
Hey!Broadband からの回答
Hey! Halyna,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Amazing service
Amazing service, neat and tidy installation with zero disruption, thank you!
2026年6月23日
自発的なレビュー
Hey!Broadband からの回答
Hey! T P Macdonald,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Fantastic installation process
Fantastic installation process,
Chris B. installed the router & cables promptly. Extremely courteous very kind & good conversation! He represented Hey Broadband extremely well they’re lucky to have him as a face for the company. Leaving me with a very positive impression!
2026年6月23日
自発的なレビュー
Hey!Broadband からの回答
Hey! Connor,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Chris Bellott came one day early ashe…
Chris Bellott came one day early ashe was k the area he, managed to install everything within 15 minutes and even showed me the speed test.
Very happy with he job.
2026年6月22日
自発的なレビュー
Hey!Broadband からの回答
Hey! Awais,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Cable engineer (Chris Bellott) did a…
Cable engineer (Chris Bellott) did a great job, his very professional and I’m so happy with his work as it’s very clean and tidy and not messy.
Thank You very much
2026年6月22日
自発的なレビュー
Hey!Broadband からの回答
Hey! Casey,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Engineer Chris Bellott attended my…
Engineer Chris Bellott attended my internet, all sorted professionally, thanks
2026年6月22日
自発的なレビュー
Hey!Broadband からの回答
Hey! Joginder,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
The customer service agent Sandile…
The customer service agent Sandile Mbatha was very helpful and answered all the questions I asked.
2026年6月21日
自発的なレビュー
Hey!Broadband からの回答
Hey! Lee,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Chris Bellott thank you for fixing our…
Chris Bellott thank you for fixing our wifi and we appreciate that it didn't take too long to fix it thank you very much
2026年6月20日
自発的なレビュー
Hey!Broadband からの回答
Hey! Alicia,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Chris Bellott had done a great job by…
Chris Bellott had done a great job by fixing our Wi-Fi issue & excellent service given to us
2026年6月20日
自発的なレビュー
Hey!Broadband からの回答
Hey! Petfern,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Today Chris Bellott.l coming my home…
Today Chris Bellott.l coming my home for broadband connection. It’s very nice . Very genuine and clean work . Thanks
2026年6月20日
自発的なレビュー
Hey!Broadband からの回答
Hey! Ramandeep,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Hey!Broadband からの回答
Hey there,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Pedro Brito came and was amazing
Pedro Brito came and was amazing. The cable had to be sent from the pole it was snapped and he sorted it despite it taking a long time to the house and he worked tirelessly 10/10
2026年6月19日
自発的なレビュー
Hey!Broadband からの回答
Hey! Kabir,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Mr chris is very nice to us he is very…
Mr Chris Bellott is very nice to us he is very kind and friendly. I like his way to work, he did very well and we are fully satisfied, speed is great!
2026年6月19日
自発的なレビュー
Hey!Broadband からの回答
Hey! Rajesh,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
I had the wonderful Chris Bellott come…
I had the wonderful Chris Bellott come and fit my WiFi today he was chatty and friendly and knew what he was doing. Arrived earlier than expected but called to let me know which I was happy with. Great experience!
2026年6月19日
自発的なレビュー
Hey!Broadband からの回答
Hey! Sophie,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
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