After some difficulty getting the service installed (due to the existing bt route to the house being compromised) once it was finally installed it's been 100% rock solid. 900 up, 900 down, i've had it... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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AVOID!!! Door-to-door sales rep came to my house. Started by asking if I saw anyone climbing the telephone pole. I asked why and whether he's selling anything. He responded by copying me and mocking m... もっと見る
I was connected with Ash from the Tech department. Ash was an inspiration and helped me connect my Hey Broadband together with my TV; HP laptop; IPhone and my bedroom TV too. Ash was very helpful an... もっと見る
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Excellent customer service!The advisor had an amazing telephone manner, a lovely voice and was very polite throughout the call.They listen carefully, answered my question and reassured me that everyth... もっと見る
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企業情報
当該企業による記述
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
Transform your home with Hey!Broadband 100% full fibre!
The best broadband, that's 100% full fibre, fast fair and affordable.
Bringing you the fastest, most affordable broadband available, you do not have to compromise on quality with our 100% future-ready full fibre! Plus you get an installation (worth £150) and router provided for free!
連絡先
25 Wilton Road, SW1V 1LW, London, 英国
- 0330 822 2878
- info@heyb.co.uk
- heybroadband.co.uk
4.0
ほぼ満足
5517件のレビュー
顧客にレビューを依頼しています
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ネガティブなレビューの 97％に回答しています
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Resolved — Every few days this will be down
Every few days this will be down. When this is down during working hours, this is worst feeling.
————- Update—-
This was fixed after a call with customer service executive.
Thanks
2026年7月8日
自発的なレビュー
Hey!Broadband からの回答
Hi Dharm,
Thank you for taking the time to leave a review.
We're sorry to hear that you've experienced intermittent service interruptions. We appreciate how disruptive this can be, particularly when you're relying on your broadband to work from home.
Unfortunately, as we did not receive a response to our request for further information, we have been unable to identify your account or investigate the cause of the issues you've described. This means we're unable to provide a more detailed, account-specific response.
We would welcome the opportunity to investigate these intermittent outages and work towards improving your experience. Please contact us at info@heyb.co.uk, quoting your review and including your account number or full service address, and a member of our Technical Support team will be happy to assist.
We're committed to delivering the reliable service our customers expect and hope you'll give us the opportunity to turn your 3-star experience into a 5-star one.
All the best,
Khushi
H!B
Will give you horrible latency, with nothing you can do about it. POOR SERVICE.
I should've listened to the other reviews stating how horrible this company is, especially their customer service and aftercare. They will be very happy to set you up and take your money, but will provide you with poor internet and 0 support.
I am a customer on their "top tier" 900/900 package, the most expensive plan they offer, and for over 5 weeks I have had terrible ping because my traffic is being routed through Brazil, Singapore and the United States to reach a UK server. A UK customer, being routed halfway around the world by a UK ISP. We're off to a good start.
The customer support is disgusting. Every contact results in the same scripted apology and a promise that it has been escalated and that "you will hear a response as soon as possible from the senior technical team", promising a maximum 2 days wait time. Those 2 days pass, nothing changes, and its radio silence until you chase them up via live chat again. I even intentionally left it for a week to see if they would say something, but absolutely nothing from their end.
Chase it up, and the cycle starts again from scratch, with the same rehearsed script lines "We're sorry about this, we've escalated it and we'll give you a response when the senior team investigates it" (Hint: A response will never arrive). I've had high ping for over a month now, shown them the diagnostics and the routing issues and they still act clueless.
Over a month later, their engineering team finally concludes their investigation and states it is outside their control and suggesting I contact server providers, when its on their own infrastructure. What a joke.
If you value your time, your sanity, or a connection that actually works the way you are paying for, PLEASE look elsewhere. I am now taking this to the Communications Ombudsman, which tells you everything you need to know about this company.
AVOID!
2026年7月6日
自発的なレビュー
Pedro was efficient and really friendly…
Pedro was efficient and really friendly - wifi has been working with no issues since his installation.
2026年7月7日
自発的なレビュー
Hey!Broadband からの回答
Hey! Abi,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Technical issues with landline following equipment change...
Technical issues with broadband required engineer visit. This involved renewing fibre connection and connector and also a change of the modem and router. When the landline re-connected subsequently I found that we had a repeat of an issue dealing with any number that connected to a switchboard offering a 'menu' for different departments. I called HeyB and was put through to Daniel H in 'tech support'. He was very helpful, patient and professional, analysing and dealing with the issue via two or three calls, a home-test and then remote adjustment of our new router, finally waiting on a mobile call while I rechecked that the landline then functioned correctly. Took a while - but very happy with the outcome.
2026年7月7日
自発的なレビュー
Hey!Broadband からの回答
Hey! Peter,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Daniel from support team give me a…
Daniel from support team give me a great advice and smoothly solve my problem.
2026年7月7日
自発的なレビュー
Hey!Broadband からの回答
Hey! Mr Stachowski,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Chris Bellott
Chris Bellott, done amazing job with connecting us to Hey Broadband ! Very kind, polite, friendly, good knowledge in what he is doing. Got job done very fast and very neatly. I would highly recommend this lovely engineer! Thank you very much Chris !
Gunita
2026年7月7日
自発的なレビュー
Hey!Broadband からの回答
Hey! Gunita,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Amazed at how quick my request was actioned
Amazed at how quick my request to use my own router was actioned, put into bridge mode and instructions emailed within minutes. Very happy with service.
2026年7月6日
自発的なレビュー
Hey!Broadband からの回答
Hey! Carol,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Hey!Broadband からの回答
Hey! Gurjant,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Mr Chris bellot have done the new…
Mr Chris bellot have done the new waifai at our house. I’m very pleased with him that he don a good job.
Thanks
2026年7月7日
自発的なレビュー
Hey!Broadband からの回答
Hey! Shahbaz,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
No phone line since midday
No phone line since midday. It's now 7pm and our number has still not ported over from SKY. I have no way of contacting the emergency servicesand am concerned about this. Hey!B tell me it should be ported by the "end of the day" whatever that means. Response. The number ported to a temporary number for a while. I had not been told it would do this as a matter of course. Next day that was rectified and it was pleasing to know that I had not "lost" our old number. Obviously this is something that I wasn't told in advance and the staff need training to ensure they tell customers.
2026年7月6日
自発的なレビュー
Hey!Broadband からの回答
Hi J,
We're sorry to hear about your experience and appreciate how concerning it must have been to experience a delay with your phone number port.
Having reviewed your account, we'd like to provide some additional context. The initial port was unfortunately unable to complete due to an existing open order with your previous provider. As a result, a new port request had to be submitted. Whilst we coordinated this as quickly as possible, the porting process also relies on the previous provider and is not something Hey!Broadband can complete unilaterally.
We can confirm that the second port was successfully completed shortly afterwards.
We'd also like to reassure prospective customers that, during this period, you still had alternative means of contacting the emergency services, including access to a mobile phone, and we had also provided a backup device to enable your VoIP service where required.
We appreciate that the delay was frustrating and apologise for the inconvenience caused. We remain committed to making the switching process as seamless as possible for all of our customers.
All the best,
Khushi
H!B
Hey!Broadband really care about keeping…
Hey!Broadband really care about keeping you connected. Majority of the time we have not had any trouble; but on those few occasions we have, Hey!Broadband have got it fixed and up and running again in not too long at all. I think when our fiber cable got broke it took a few days for an engineer to be available but we was bake up and running in under a week. They are the best company I have ever had fiber with and at a very good price also, which helps keep the budget in check.
2026年6月29日
自発的なレビュー
Hey!Broadband からの回答
Hey! Kirsty,
Thank you for taking the time to leave us such a thoughtful review.
We're delighted to hear that you've had a positive experience with Hey!Broadband and that, on the occasions you've needed us, our teams have been able to restore your service as quickly as possible. We understand how important it is to stay connected, so it's great to know you felt supported throughout.
It's also fantastic to hear that you value both the performance of your broadband and the great value it offers. Comments like yours mean a great deal to the whole team.
Whilst we're grateful for your 4-star rating, we're committed to delivering the 5-star experience we strive for. We hope that, by continuing to provide reliable service and excellent support, you'll consider updating your review and rating in the future.
Thank you again for choosing Hey!Broadband.
Best wishes
Khushi
H!B
Resolved my issue through WhatsApp
I was able to resolve my billing issue over WhatsApp - Sandile Mhlanga helped me. My situation was a little convoluted but they understood what I needed and were able to sort out what I needed. I'm very pleased at how easy and efficient the service is.
2026年7月6日
自発的なレビュー
Hey!Broadband からの回答
Hey! Rachel,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Friendly and efficient service
Chris Bellott was very friendly, knowledgeable and efficient.
Explained everything really well and set everything up - working perfectly. Thanks again!
2026年7月3日
自発的なレビュー
Hey!Broadband からの回答
Hey! Kevin,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Great experience from start to finish
Great experience from start to finish. Installation was excellent by civil team and Chris Bellott who did a fantastic job with house installation. He was excellent. Broadband is fast and stable.
2026年6月30日
自発的なレビュー
Hey!Broadband からの回答
Hey! MG,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Sandile was very polite and helpful
Sandile was very polite and helpful. He handled my query quickly and efficiently.
2026年7月4日
自発的なレビュー
Hey!Broadband からの回答
Hey! Paul,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Well done job.
I've to express my gratitude to Mr CHRIS BELLOTT for his responsiveness and a great professional attitude.
2026年7月3日
自発的なレビュー
Hey!Broadband からの回答
Hey! Kremena,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Yadwinder very professional
Yadwinder very professional, kind, helpful person. Done amazing job
2026年7月3日
自発的なレビュー
Hey!Broadband からの回答
Hey! Malgorzata,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Good communication customer service…
Good communication customer service skills and completed job on time.
Chris Bellott is wonderful engineer and respectful person
2026年7月3日
自発的なレビュー
Hey!Broadband からの回答
Hey! Mohamed,
Many thanks for taking the time to leave us a review. We are so pleased to hear we have given you a 5 star experience on getting installed and #happilyconnected with your new, reliable full fibre broadband. Don't forget you can share your referral code with friends and family to earn voucher rewards!
Best wishes,
Khushi
H!B
Very good service
Very good service, Chris Bellott attended my internet and all is working remarkably well, tanks
2026年7月3日
自発的なレビュー
Hey!Broadband からの回答
Hey! Sourav,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
Yadwinder worked with our electrician…
Yadwinder worked with our electrician to solve the install problem.
2026年7月3日
自発的なレビュー
Hey!Broadband からの回答
Hey! Dan,
Many thanks for taking the time to review Hey!Broadband. We're so glad to hear you have had a fabulous experience with our installation team getting #happilyconnected with your new ultra-fast, reliable full fibre broadband.
Don't forget, you can share your referral code with friends and family to join Hey!Broadband and you can both earn reward vouchers!
Best wishes,
Khushi
H!B
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