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5 Stars for Daniel â Truly Exceptional Service! âIâve been struggling with internet issues since last November and couldnât get any real helpâuntil Daniel took on my case. He completely turned m... ãã£ãšèŠã
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AVOID!!! Door-to-door sales rep came to my house. Started by asking if I saw anyone climbing the telephone pole. I asked why and whether he's selling anything. He responded by copying me and mocking m... ãã£ãšèŠã
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Been with these guys for 4 years now, and the speed is just amazing, as we need a speedy upload connection. Very happy to say it's off the scale, as is the download speed!! Had an issue with my co... ãã£ãšèŠã
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Chris Bellot fitted my fiber today he was amazing,kind,polite and worked hard and made sure everything was neat and in order tidy up after himself made sure everything was up and running and I was ha... ãã£ãšèŠã
With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
The best broadband, that's 100% full fibre, fast fair and affordable.
25 Wilton Road, SW1V 1LW, London, è±åœ
4.0
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Daniel was absolutely excellent, it was a complicated matter that required him to call me back numerous times (I was expecting to have to contact them again to follow up) but he was on the case and resolved the issue , absolutely brilliant costumer service( from this individual as I've had a really bad experience before , a number of time with this company) but this man is wonderfull, thank you .
Hey!Broadband ããã®åç
Hey! Scott,
Many thanks for taking the time to leave us a review. We are so incredibly grateful to hear you have had a fab experience with Hey!Broadband.
Thanks for choosing us to stay #happilyconnected
and don't forget - you can share your referral code with friends and family to receive and give rewards for joining in on the ultra-fast full fibre reliable broadband!
Best wishes,
Khushi
H!B
I decided to switch to Hey! Broadband after a door-to-door salesman promised me 900 Mbps. However, on installation day, my speed was only 90 Mbps (10 times slower than what I paid for!) The installer lied to my face, telling me to wait 2-3 days for it to speed up. Obviously, that didnât happen. After a week of chasing, they sent a new router, but it didn't work at all even after activation. I spent hours on the phone, being passed around, promised callbacks that never happened, and left stranded for hours.
My experience was an absolute nightmare until I finally got put through to **Collin**.
Collin was an absolute lifesaver. He was incredibly patient and stayed on the line with me the entire time without hanging up once. After being deeply disappointed by this company, Collin proved to be the best employee Hey! Broadband has. He spent nearly an hour fixing the system, helping me change my Wi-Fi password, splitting the 2.4G signal, and finally tackling the speed issue. Thanks to his dedication, patience, and tech skills, my internet is now flying at the speed it actually should be.
Massive thanks to Collin! He is the only reason I am staying with this provider and feeling okay with their service now. Give this man a raise!
Additional Review / Update:
I am writing this update because after a 10-day holiday, I came back home only to find that my internet speed has dropped down to just 90 Mbps again.
It is such a shame because I thought the problem was finally fixed, and I was so happy and relieved to have figured it out after trying so hard. To see the speed drop back down after all that effort is incredibly frustrating. I really hope the team can look into this and provide a permanent solution this time.
Hey!Broadband ããã®åç
Hi there,
Thank you for taking the time to leave such detailed feedback.
We're sorry that your journey with Hey!Broadband got off to such a frustrating start. We completely appreciate how disappointing it must have been to experience issues with your speeds, replacement equipment and the level of communication you received, particularly when you were expecting a smooth installation.
That said, we're delighted to hear that Collin was able to turn your experience around. We'll be sure to pass your kind words on to him, as we're sure he'll be thrilled to know the difference he made. Providing patient, knowledgeable support is exactly what we strive forand it's fantastic to hear that his dedication restored your confidence in our service
We're also pleased that your service is now performing as expected and delivering the speeds you signed up for.
Whilst we're disappointed we didn't earn a 5-star rating from the outset, we're committed to delivering the level of service you deserve going forward. We hope that, now your service has been resolved, you'll consider updating your review and rating in the future.
Thank you again for your feedback and for recognising Collin's outstanding support.
Best wishes,
Khushi
H!B
They offered me an amazing assistance.
It's was absolutely fantastic.
10/10 for me.
Hey!Broadband ããã®åç
Hey! Yacine,
Many thanks for taking the time to leave us a review. We are so incredibly grateful to hear you have had a fab experience with Hey!Broadband.
Thanks for choosing us to stay #happilyconnected
and don't forget - you can share your referral code with friends and family to receive and give rewards for joining in on the ultra-fast full fibre reliable broadband!
Best wishes,
Khushi
H!B
Very good service from Chris Bellott. The job was done very professionally and quickly. All questions were answered very well and I am very impressed with the job.
Hey!Broadband ããã®åç
Hey! Gurleen,
Many thanks for taking the time to leave us a review. We are so incredibly grateful to hear you have had a fab experience with Hey!Broadband.
Thanks for choosing us to stay #happilyconnected
and don't forget - you can share your referral code with friends and family to receive and give rewards for joining in on the ultra-fast full fibre reliable broadband!
Best wishes,
Khushi
H!B
Engineer Chris Bellott attended my WiFi connection today very professionally, thanks recommend
Hey!Broadband ããã®åç
Hey! Shinda,
Many thanks for taking the time to leave us a review. We are so incredibly grateful to hear you have had a fab experience with Hey!Broadband.
Thanks for choosing us to stay #happilyconnected
and don't forget - you can share your referral code with friends and family to receive and give rewards for joining in on the ultra-fast full fibre reliable broadband!
Best wishes,
Khushi
H!B
Chris Bellott was professional and courteous throughout well recommended
Hey!Broadband ããã®åç
Hey! Usmin,
Many thanks for taking the time to leave us a review. We are so incredibly grateful to hear you have had a fab experience with Hey!Broadband.
Thanks for choosing us to stay #happilyconnected
and don't forget - you can share your referral code with friends and family to receive and give rewards for joining in on the ultra-fast full fibre reliable broadband!
Best wishes,
Khushi
H!B
Chris Bellott came to my residence today. He was great. It was quite difficult to get it sorted in my house but he was extremely patient and managed to get it sorted. And running smoothly. Very nice and very professional.
Hey!Broadband ããã®åç
Hey! Suhel,
Many thanks for taking the time to leave us a review. We are so incredibly grateful to hear you have had a fab experience with Hey!Broadband.
Thanks for choosing us to stay #happilyconnected
and don't forget - you can share your referral code with friends and family to receive and give rewards for joining in on the ultra-fast full fibre reliable broadband!
Best wishes,
Khushi
H!B
He was nice I am very happy that Chris Bellott fixed my internet today very satisfied thank you very much much appreciated
Hey!Broadband ããã®åç
Hey! Shugri,
Many thanks for taking the time to leave us a review. We are so grateful to hear you have had a 5 star experience with us getting #happilyconnected with your new ultrafast full fibre broadband.
Best wishes,
Khushi
H!B
The worst broadband! Rude on the phone when I had shown proof WiFi hadnât been working. No escape of contract despite the fact they will not provide the service they promise. Had to constantly buy data. AVOID AT ALL COSTS!! I am now with BT and it is amazing. It was an 18 month contract and nothing but issues and rudeness!
Hey!Broadband ããã®åç
Hi Katie,
We're sorry to hear that you were dissatisfied with both your service and your interactions with our team.
We take allegations of poor customer service seriously, as providing friendly and professional support is something we pride ourselves on. Equally, we appreciate how frustrating ongoing connectivity issues can be, particularly if they impact your day-to-day life.
Unfortunately, as we did not receive a response to our request for further information, we have been unable to investigate the specific issues raised in your review or provide a more detailed, account-specific response.
We would always encourage customers experiencing technical issues to contact us and work with our Technical Support team, as this gives us the opportunity to investigate and, where possible, resolve the issue before a decision is made to leave.
We're sorry that on this occasion we were unable to deliver the experience you expected and wish you all the best with your new provider.
Khushi
H!B
Chris bellott has been very professional,polite and very helpful and and very knowledgeable about his job .A real asset to the company.
Hey!Broadband ããã®åç
Hey! Richard,
Many thanks for taking the time to leave us a review. We are so grateful to hear you have had a 5 star experience with us getting #happilyconnected with your new ultrafast full fibre broadband.
Best wishes,
Khushi
H!B
I have complained multiple times about the Hey Broadband door to door sales people knocking on my door, each time I've either told them, or called Hey Broadband, I've been told that I will be removed from their list, and I won't have people knocking anymore.
I've had 2 in the past 3 weeks wearing Hey Broadband uniform, neither have shown ID or announced who they're with.
I also have "No Solicitation" stickers on my door which they totally ignore.
When is Hey Broadband going to get the message that I'm not interested in their services????
Hey!Broadband ããã®åç
Hi Si,
We're sorry to read about your experience.
We fully appreciate that if you've asked not to be contacted, the last thing you expect is another visit. We also expect our sales representatives to respect "No Soliciting" signage, leave immediately when a resident isn't interested, clearly identify themselves, and carry identification when representing Hey!Broadband.
This is not the experience we want anyone to have, and we'd like the opportunity to investigate what happened. Please contact us at info@heyb.co.uk with your full address and a reference to this review so we can ensure your details are reviewed, investigate the representatives involved, and take any appropriate action.
Thank you for bringing this to our attention. Feedback like yours helps us improve, and we're committed to ensuring our doorstep activity is carried out professionally and respectfully.
All the best,
Khushi
H!B
BLEEDING SCAMMERS DO NO TRUST after setting up a direct debit for 54. A month they have gone into my bank account and taken £100+ then £200+ now they have take over my£300+ after agreeing to set up my direct debit months ago I have all the agreements and recorded phone calls of them agreeing to set up my direct debit then receiving calls in the same day or week saying I need to set up direct debit again and Again and again! They stoped my services because they canât be professional and set up a simple direct debit that we agreed on ( phone calls for proof) all they have done is triggered my depression and stolen my money!
Hey!Broadband ããã®åç
Hi Mahaliha,
We're sorry to read your review and to hear that you are unhappy with your experience.
The concerns you have raised regarding Direct Debit payments and billing are serious matters, and we would like the opportunity to investigate them fully. We tried to request more information from you through Trustpilot but Unfortunately, as we have been unable to identify your account , we are unable to comment on the specific circumstances surrounding the charges mentioned in your review.
We would also like to clarify that Hey!Broadband does not remove funds from customer accounts without an underlying invoice or account balance. If there has been an error, we are committed to investigating it and putting things right where appropriate.
Please contact us at info@heyb.co.uk quoting your review, together with your account number or full address, and a member of our team will be happy to investigate this matter as a priority.
All the best,
Khushi
H!B
Great service Engineer Chris Bellott attended my Internet today, thanks
Hey!Broadband ããã®åç
Hey! Jasvir,
Many thanks for taking the time to leave us a review. We are so grateful to hear you have had a 5 star experience with us getting #happilyconnected with your new ultrafast full fibre broadband.
Best wishes,
Khushi
H!B
Engineer Chris Bellott attended my installation today, nice experience and speeds, perfect job
Hey!Broadband ããã®åç
Hey! Halyna,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Amazing service, neat and tidy installation with zero disruption, thank you!
Hey!Broadband ããã®åç
Hey! T P Macdonald,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Fantastic installation process,
Chris B. installed the router & cables promptly. Extremely courteous very kind & good conversation! He represented Hey Broadband extremely well theyâre lucky to have him as a face for the company. Leaving me with a very positive impression!
Hey!Broadband ããã®åç
Hey! Connor,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Chris Bellott came one day early ashe was k the area he, managed to install everything within 15 minutes and even showed me the speed test.
Very happy with he job.
Hey!Broadband ããã®åç
Hey! Awais,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Cable engineer (Chris Bellott) did a great job, his very professional and Iâm so happy with his work as itâs very clean and tidy and not messy.
Thank You very much
Hey!Broadband ããã®åç
Hey! Casey,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Engineer Chris Bellott attended my internet, all sorted professionally, thanks
Hey!Broadband ããã®åç
Hey! Joginder,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
The customer service agent Sandile Mbatha was very helpful and answered all the questions I asked.
Hey!Broadband ããã®åç
Hey! Lee,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
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