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5 Stars for Daniel â Truly Exceptional Service! âIâve been struggling with internet issues since last November and couldnât get any real helpâuntil Daniel took on my case. He completely turned m... ãã£ãšèŠã
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AVOID!!! Door-to-door sales rep came to my house. Started by asking if I saw anyone climbing the telephone pole. I asked why and whether he's selling anything. He responded by copying me and mocking m... ãã£ãšèŠã
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Chris Bellot fitted my fiber today he was amazing,kind,polite and worked hard and made sure everything was neat and in order tidy up after himself made sure everything was up and running and I was ha... ãã£ãšèŠã
Been with these guys for 4 years now, and the speed is just amazing, as we need a speedy upload connection. Very happy to say it's off the scale, as is the download speed!! Had an issue with my co... ãã£ãšèŠã
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With HeyBroadband, you're always guaranteed high-quality broadband because we only provide 100% fibre to your door! From 100mbps at £23 a month to 1000mbps at £43 a month, you can expect a speed that is unmatched by traditional broadband. Work, play and stream with unlimted data and devices.
The best broadband, that's 100% full fibre, fast fair and affordable.
25 Wilton Road, SW1V 1LW, London, è±åœ
4.0
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The customer service agent Sandile Mbatha was very helpful and answered all the questions I asked.
Hey!Broadband ããã®åç
Hey! Lee,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Chris Bellott thank you for fixing our wifi and we appreciate that it didn't take too long to fix it thank you very much
Hey!Broadband ããã®åç
Hey! Alicia,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Chris Bellott had done a great job by fixing our Wi-Fi issue & excellent service given to us
Hey!Broadband ããã®åç
Hey! Petfern,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Today Chris Bellott.l coming my home for broadband connection. Itâs very nice . Very genuine and clean work . Thanks
Hey!Broadband ããã®åç
Hey! Ramandeep,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Chris Bellot make nice service
Hey!Broadband ããã®åç
Hey there,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Pedro Brito came and was amazing. The cable had to be sent from the pole it was snapped and he sorted it despite it taking a long time to the house and he worked tirelessly 10/10
Hey!Broadband ããã®åç
Hey! Kabir,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Mr Chris Bellott is very nice to us he is very kind and friendly. I like his way to work, he did very well and we are fully satisfied, speed is great!
Hey!Broadband ããã®åç
Hey! Rajesh,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
I had the wonderful Chris Bellott come and fit my WiFi today he was chatty and friendly and knew what he was doing. Arrived earlier than expected but called to let me know which I was happy with. Great experience!
Hey!Broadband ããã®åç
Hey! Sophie,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Spoke clearly, was professional in dealing with all aspects of my call,
Hey!Broadband ããã®åç
Hey! Chimaoke,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Friendly service from Stefan who fitted my WiFi, really helpful with any questions, and I was impressed by how tidy and discreet the wiring was, on trying the WiFi it seems to be working great so far, I also got a great affordable deal for being a new customer when calling HeyBroadband to join them, thanks!
Hey!Broadband ããã®åç
Hey! Rachel,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Engineer Chris Bellott attended my Internet installation today, very professional and I have great speeds, recommended
Hey!Broadband ããã®åç
Hey! Sayed,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Good services thanks
Chris Bellott
Recommended
Hey!Broadband ããã®åç
Hey! Harwinder,
Many thanks for taking the time to leave us a review. We are so thrilled to hear you have had a 5 star experience with Hey!Broadband. Reviews like yours truly keep us going. Remember, you can share your referral code with your friends and family to get them #happilyconnected with us and you can both earn rewards for this!
Thanks for choosing us & best wishes,
Khushi
H!B
Hey!Broadband ããã®åç
Hey! Arv,
Thank you so much for your 5-star review.
We're delighted to hear that you had such a positive experience with your installation. Our engineers work hard to ensure every installation is completed professionally, efficiently and with minimal disruption, so it's fantastic to know their efforts made such a great impression.
Thank you for choosing Hey!Broadband and welcome to the network. We hope you continue to enjoy your service for many years to come.
Best wishes,
Khushi
H!B
Good experience with these guys. Neat, tidy work and friendly chaps. Thankyou.
Hey!Broadband ããã®åç
Hey! Flic,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you've had a positive experience with Hey!Broadband. Providing fast, reliable broadband alongside excellent customer service is what we strive for, so it's fantastic to know we're delivering on that promise.
Your support means a great deal to us, and we're grateful you chose Hey!Broadband.
Thanks again for your kind words and for being part of the Hey!Broadband community.
Best wishes,
Khushi
H!B
Great internet, brutal billing surprises
For the full 24 months of my contract, Hey Broadband was excellent â fast, stable, no complaints at all. However the moment the contract ended, the price jumped to £55/month, and then for three months running they took an extra £90 out of my account on top of that. Almost £300 in three months.
When I emailed, they said it was a late payment fee â I accept I was late once, and I accepted that penalty. But I was charged it three times.
I cancelled the second I saw the third charge.
** UPDATE â in response to Hey!Broadband's reply **
They claim late fees were applied on three separate occasions because payments weren't received on time. That's not the full picture. Yes, I was late once â I hold my hands up to that. But on the other two occasions, the money was in my account and ready. Your Direct Debit simply failed to collect. That is not my fault, that is a failure on your end.
I tried explaining this multiple times to your customer service team, but the language barrier made it impossible to get anywhere. Based on other reviews here, I'm clearly not the only one who experienced this.
The internet itself is genuinely good, so I'd still recommend the service. But cancel the second your 24 months are up â or you might end up paying for the same mistake three times like I did.
Hey!Broadband ããã®åç
Hi Bakacsi,
Thank you for your feedback.
We're pleased to hear that you found the broadband service itself to be fast and reliable throughout your contract term.
However, we'd like to clarify some of the points raised regarding billing. Having reviewed your account, we can confirm that the late payment fees applied were not related to a single missed payment. Our records show that late payment charges were applied on three separate occasions due to payments not being received by the due date.
We would also like to clarify that, as outlined in your contract documentation, your service moved onto a rolling monthly agreement once your minimum term ended. The out-of-contract monthly price applicable to this service was therefore charged from that point onwards.
We appreciate that price increases and late payment charges can be frustrating, but we feel it is important to provide this additional context for prospective customers reading your review.
Thank you again for your comments and for recognising the quality of the broadband service itself.
All the best,
Khushi
H!B
Hey!Broadband ããã®åç
Hey! Christopher,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you've had a positive experience with Hey!Broadband. Providing fast, reliable broadband alongside excellent customer service is what we strive for, so it's fantastic to know we're delivering on that promise.
Your support means a great deal to us, and we're grateful you chose Hey!Broadband.
Thanks again for your kind words and for being part of the Hey!Broadband community.
Best wishes,
Khushi
H!B
A poor customer service experience with Hey! Broadband. I went with them to secure an affordable monthly payment.
Initially, the bloke who installed the box, at our house, asked my wife for assistance with installation. Which annoyed me.
We experienced l an outage in the area shortly after installation.
When we moved, we were required to pay out the rest of our term (fair enough). The issue was all the time wasted calling, being passed around the lines to sort out an "early repayment plan". Sometimes I'd call the department for the staff to tell me nothing had been recorded.
Am email comes through today with a total to be paid back. I call up to confirm if this is the final payment to be told that another £90 will be charged for not "returning the equipment". I have looked in my inbox, junk, deleted emails and can't find a record of this. I asked again about the early repayment assistance (as I know need to pay back £359.29 in one hit followed by the £90). I was told that there's no record of this enquiry and I'll need to fill out a complaint form. Ridiculous display of customer service with no attempt of acknowledging fault. They knew exactly how much was needed to be charged but no record of assistance needed to their customer. Unreal.
Hey!Broadband ããã®åç
Hi Alexander,
The level of service you've described, particularly around being passed between teams, missing records of previous conversations, and receiving unexpected charges, is clearly frustrating and not the experience we want our customers to have. If a customer has discussed repayment support or raised concerns previously, those interactions should be accurately recorded and accessible to the relevant teams.
We're also concerned to hear about the confusion surrounding the equipment return process and associated charges. Clear communication is essential, especially when customers are closing their accounts and making final payments.
We'd like the opportunity to investigate this properly. As we're unable to identify accounts from Trustpilot usernames alone, please email info@heyb.co.uk referencing this review so we can review your account history, the advice you've been given, and ensure the matter is fully investigated.
All the best,
Khushi
H!B
Despite all the promises and bombarding of emails I never got any referral awards despite referring my whole street and neither did any of those in my street who referred others - I was pushed from pillar to post for months and they never resolved it. I got constant marketing calls and when I got a call from someone saying they were calling from HBB to renew my contract when I asked for verification they sighed and hung up - this happened 3 times - impossible to reach anyone in customer service and my contract expired with no email notification yet Iâm being charged double what my contract was for! Very disappointing service and experience
Hey!Broadband ããã®åç
Hi Ellinor,
Thanks for your feedback and I'm sorry to hear about your experience.
The issues you've raised around outstanding referral rewards, difficulties contacting customer services, and confusion surrounding renewal communications are all concerning. If referral rewards have been earned, they should be properly tracked and fulfilled, and customers should not have to spend months chasing a resolution.
We're also disappointed to hear about your experience during renewal discussions and the concerns you've raised regarding contact verification. We understand why this would undermine confidence in the process.
We'd like the opportunity to investigate this properly. We did try to reach out via Trustpilot for more information, as we're unable to identify customer accounts from Trustpilot usernames alone, but unfortunately we didn't hear back.
Please email info@heyb.co.uk referencing this review so we can review your referral history, account communications, and renewal journey in full.
All the best,
Khushi
H!B
Excellent communication from order to installation and beyond.
Full marks to Pedro Brito who performed the installation in record time with no disruption or mess.
Well done so far!
Hey!Broadband ããã®åç
Hey! Rob,
Thank you so much for your 5-star review.
We're delighted to hear that you had such a positive experience with your installation. Our engineers work hard to ensure every installation is completed professionally, efficiently and with minimal disruption, so it's fantastic to know their efforts made such a great impression.
Thank you for choosing Hey!Broadband and welcome to the network. We hope you continue to enjoy your service for many years to come.
Best wishes,
Khushi
H!B
They deliver what they promise - a good fast reliable service, with friendly helpful advice, in the unlikely event that you have a problem.Highly recommended.
Hey!Broadband ããã®åç
Hey! David,
Thank you for taking the time to leave us a 5-star review.
We're delighted to hear that you've had a positive experience with Hey!Broadband. Providing fast, reliable broadband alongside excellent customer service is what we strive for, so it's fantastic to know we're delivering on that promise.
Your support means a great deal to us, and we're grateful you chose Hey!Broadband.
Thanks again for your kind words and for being part of the Hey!Broadband community.
Best wishes,
Khushi
H!B
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