Hey!Broadband レビュー 

Hey!Broadband からの回答

2026年6月18日

Hey! David,

Thank you for taking the time to leave us a 5-star review.

We're delighted to hear that you've had a positive experience with Hey!Broadband. Providing fast, reliable broadband alongside excellent customer service is what we strive for, so it's fantastic to know we're delivering on that promise.

Your support means a great deal to us, and we're grateful you chose Hey!Broadband.

Thanks again for your kind words and for being part of the Hey!Broadband community.

Best wishes,
Khushi
H!B

Hey!Broadband からの回答

2026年6月23日

Hi Takreem,

Thanks for your feedback, and I'm sorry to hear about your experience.

Receiving conflicting information from different advisors is understandably frustrating and is not the level of service we aim to provide. Customers should be able to rely on clear, accurate, and consistent information every time they contact us.

We'd like the opportunity to investigate what happened and understand where things went wrong. As we're unable to identify accounts from Trustpilot usernames alone, please email info@heyb.co.uk referencing this review so we can look into your experience in more detail.

All the best
Khushi
H!B

Hey!Broadband からの回答

2026年6月23日

Hi there,

Thanks for your feedback, and I'm sorry to hear about your experience with our technical support team.

While we're pleased to hear the service itself has been satisfactory, we're disappointed to learn that your support experience fell so far short of expectations. Customers should receive knowledgeable, effective assistance regardless of where the support team is based, so it's concerning to hear that you felt your issue wasn't handled competently.

We did try to reach out via Trustpilot for more details so we could investigate what happened, but unfortunately we didn't hear back.

If you'd like us to review this further, please email info@heyb.co.uk referencing this review so we can look into the support you've received and address any outstanding concerns.

All the best,
Khushi
H!B

Hey!Broadband からの回答

2026年6月18日

Hey! Nadia,

Thank you so much for your wonderful 5-star review.

We're delighted to hear you enjoyed taking part in our competition and that your prize reached you quickly. It's fantastic to know that the communication and overall experience left such a positive impression.

Thank you also for your kind words regarding your interactions with me throughout the process – they are greatly appreciated.

Congratulations again on your win and we hope you'll keep Hey!Broadband in mind should you ever be considering a broadband provider in the future.

Best wishes,
Khushi
H!B

Hey!Broadband からの回答

2026年6月18日

Hey! Chris,

Thank you for taking the time to leave us a 5-star review.

We're delighted to hear that you've had a positive experience with Hey!Broadband. Providing fast, reliable broadband alongside excellent customer service is what we strive for, so it's fantastic to know we're delivering on that promise.

Your support means a great deal to us, and we're grateful you chose Hey!Broadband.

Thanks again for your kind words and for being part of the Hey!Broadband community.

Best wishes,
Khushi
H!B

Hey!Broadband からの回答

2026年6月18日

Hey! Ankit,

Thank you so much for your 5-star review.

We're delighted to hear that you had such a positive experience with your installation. Our engineers work hard to ensure every installation is completed professionally, efficiently and with minimal disruption, so it's fantastic to know their efforts made such a great impression.

Thank you for choosing Hey!Broadband and welcome to the network. We hope you continue to enjoy your service for many years to come.

Best wishes,
Khushi
H!B

Hey!Broadband からの回答

2026年6月18日

Hey! AM,

Thank you so much for your 5-star review.

We're delighted to hear that you had such a positive experience with your installation. Our engineers work hard to ensure every installation is completed professionally, efficiently and with minimal disruption, so it's fantastic to know their efforts made such a great impression.

Thank you for choosing Hey!Broadband and welcome to the network. We hope you continue to enjoy your service for many years to come.

Best wishes,
Khushi
H!B

Hey!Broadband からの回答

2026年6月16日

Hey! Kulwinder,

Thanks for your wonderful feedback.

We're delighted to hear you had such a positive experience and that the installation was completed professionally. It's great to know our engineer was friendly, hardworking, and able to provide the level of service we strive for.

We really appreciate you taking the time to share your experience and for choosing Hey!Broadband.

Best wishes,
Khushi
H!B

Hey!Broadband からの回答

2026年6月16日

Hi Simon,

Thanks for your feedback. We'd like to address one point directly, as it's important for other readers.

We do not only respond to positive reviews. In fact, we have an internal process for handling all Trustpilot reviews, regardless of rating. Where a review contains account-specific concerns, we often request additional information via Trustpilot because we're unable to identify a customer's account from a Trustpilot username alone. This is both for security reasons and to ensure any response we provide is accurate, detailed, and relevant to the issues being raised.

In your case, we requested further information so we could properly investigate the concerns around the outage, engineer visit, charges, and ongoing service issues before providing a public response. Without access to the account details, we risk giving incomplete or inaccurate information.

Having reviewed the information available, we can see the no-service fault was reported on 28 May and, following remote diagnostics, was escalated for an engineer visit as it appeared further investigation on-site was required. We appreciate this was a frustrating experience, particularly given the disruption caused and your concerns regarding the subsequent charge and wireless performance.

Your complaint remains under review through the appropriate channels, and we appreciate your patience while this process is completed. We take the concerns you've raised seriously and will continue to investigate them thoroughly.

I would advise you to now email us on info@heyb.co.uk referencing your complaint number and this review so we can ensure we can remedy this.

All the best,
Khushi
H!B

Hey!Broadband からの回答

2026年6月23日

Hi Tris,

Thanks for your feedback and I'm sorry to hear about your experience.

While it's good to hear you found the pricing competitive and the service generally usable, it's disappointing that the performance issues you experienced were never fully resolved. Requiring daily router reboots is clearly not acceptable, and if technical issues remain unresolved after support has been involved, we understand why you would be frustrated.

We're also concerned to hear about the equipment return and subsequent charges. If equipment has been returned, this should be properly investigated rather than simply assumed to be outstanding.

We did try to reach out via Trustpilot for more details so we could investigate your account and review what happened, but unfortunately we didn't hear back.

Please email info@heyb.co.uk referencing this review so we can look into the service issues, equipment return, and charges in full.

All the best,
Khushi
H!B

Hey!Broadband からの回答

2026年6月15日

Hey there!

Thanks for taking the time to leave such a lovely review - really great to hear Ash was able to help get you back online quickly.

We’ll make sure this feedback is passed on to him. Calm, patient support (especially when things get a bit tricky) is exactly what we aim for, so it’s great to know that came through in your experience.

If you ever need help again, we’re here. Thanks for choosing us to stay #happilyconnected

Best wishes,
Khushi
H!B

Hey!Broadband からの回答

2026年6月25日

Hi Mark,

Thank you for taking the time to leave a review. We're sorry to hear that you remain dissatisfied with your experience.

We can confirm that a full investigation was carried out in relation to complaint reference CPL0006836. This included a review of the installation, engineer visit records, service history and all concerns raised with our team.

Following this investigation, we were unable to find evidence to support the complaint being upheld or to justify the removal of the charges on the account. We appreciate that you do not agree with this outcome, however our decision was reached following a thorough review of all the information and evidence available to us.

We would also like to clarify that we respond to both positive and negative reviews wherever possible, as we value all customer feedback and believe it is important to provide context for prospective customers. Our general process of review responding is requesting more information from the customer through this site so we can thoroughly check through your account and reply accordingly.

We recognise that this situation has been frustrating for you and are sorry that we have been unable to reach a resolution that meets your expectations. Should you wish to provide any additional information for consideration, please contact our Complaints Team directly, quoting reference CPL0006836.

All the best,
Khushi
H!B

Hey!Broadband からの回答

2026年6月15日

Hey! Gabriela.

Thanks for your lovely feedback - great to hear the installation went smoothly and everything was set up neatly both inside and outside your property.

It’s always good to know our engineers are taking the time to be patient, explain the process clearly nd make sure everything is done properly, especially when permissions or landlord approvals are needed.

We really appreciate you taking the time to share this

Best wishes,
Khushi
H!B

Hey!Broadband からの回答

2026年6月15日

Hey! Lovepreet.

Thanks for your lovely feedback - great to hear the installation went smoothly and everything was set up neatly both inside and outside your property.

It’s always good to know our engineers are taking the time to be patient, explain the process clearly and make sure everything is done properly, especially when permissions or landlord approvals are needed.

We really appreciate you taking the time to share this

Best wishes,
Khushi
H!B

Hey!Broadband からの回答

2026年6月23日

Hi Rosie,

Thanks for your feedback and I'm sorry to hear about your experience.

Constant buffering, poor signal quality, and missed call-backs are understandably frustrating, especially when you've already sought support and feel your concerns haven't been followed through. If a customer is promised a call back, that commitment should be honoured.

We did try to reach out via Trustpilot for more details so we could investigate your account and previous support interactions, but unfortunately we didn't hear back.

Please email info@heyb.co.uk referencing this review so we can review the issues you've experienced and look into what has gone wrong.

All the best,
Khushi
H!B

Hey!Broadband からの回答

2026年6月16日

Hi there,

Thanks for your feedback + I’m sorry to hear about your experience.

If a service genuinely hasn't worked as expected, we understand how frustrating that would be, particularly over an extended period. However, we're unable to investigate the issues you've described or review any discussions around contract termination without first identifying the account.

We did try to reach out via Trustpilot for more details so we could look into this properly, but didn't hear back, so we haven't been able to review your case.

Please email info@heyb.co.uk referencing this review and we'll be happy to investigate your service history, the support you've received, and the options available to you.

Best wishes,
Khushi
H!B

Hey!Broadband からの回答

2026年6月15日

Hey! Sykes.

Thanks for your lovely feedback - great to hear the installation went smoothly and everything was set up neatly both inside and outside your property.

It’s always good to know our engineers are taking the time to be patient, explain the process clearly and make sure everything is done properly, especially when permissions or landlord approvals are needed.

We really appreciate you taking the time to share this

Best wishes,
Khushi
H!B

Hey!Broadband からの回答

2026年6月15日

Hey! Miguel.

Thanks for your lovely feedback - great to hear the installation went smoothly and everything was set up neatly both inside and outside your property.

It’s always good to know our engineers are taking the time to be patient, explain the process clearly and make sure everything is done properly, especially when permissions or landlord approvals are needed.

We really appreciate you taking the time to share this

Best wishes,
Khushi
H!B

Hey!Broadband からの回答

2026年6月15日

Hey! Christopher,

Thanks for your feedback — really great to hear you’ve had a strong experience over the past year.

It’s good to know the service has been reliable overall, with fast speeds and good value, and that any minor issue was quickly resolved when it came up.

We really appreciate you taking the time to share this.

Best wishes,
Khushi
H!B

Hey!Broadband からの回答

2026年6月29日

Hi Alex,

Thank you for taking the time to share your feedback.

We're sorry to hear that your experience with our Mesh Wi-Fi service and subsequent cancellation process did not meet your expectations.

Having reviewed your account, we can see that there was a dispute regarding the cancellation of your Mesh Wi-Fi add-on and the application of Early Termination Fees. Following a full review of the available evidence, the charges were removed and the matter was resolved.

We appreciate that the process and communications surrounding this issue caused frustration, particularly whilst you were travelling. Customer security is extremely important to us and, in some circumstances, we may need to speak directly with customers before actioning changes to an account. However, we recognise that clear communication throughout this process is equally important.

Whilst we appreciate that you remain dissatisfied with how this matter was handled, we are pleased that a resolution was ultimately reached.

Thank you for your feedback, which will be shared with the relevant teams as we continue to review and improve our customer journeys.

All the best,
Khushi
H!B