Good overall experience. I came in with no experience beyond driving a van and was able to get help and support when needed. The only downside was the lesson structure. I was booked for 16 hours... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Great people, Jason, Louise, James, always very helpful, with an exceptional ability to impart knowledge, they simply took care of everything from beginning to end, step by step, which made choosing L... もっと見る
My first contact was with Joe and from the outset he was helpful, pleasant and positive. He set me up with all the digital training aids that I needed. I spent a number of weeks getting up to speed.... もっと見る
I enrolled with HGV Learning 2024 for a 12-month HGV training package valued at £2,200. From the start, I have consistently paid all my subscription fees as agreed. However, my experience has... もっと見る
企業情報
当該企業による記述
We are a national HGV training provider with over 70 supporting locations around the UK. We pride our selves in top quality training and service from the moment you sign up with us.
連絡先
HGV Learning Wenlock Road, N1 7GU, London, 英国
- 0330 390 3911
- info@hgvlearning.com
- hgvlearning.com
4.3
優良
137件のレビュー
ネガティブなレビューの 57％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great company to do training with woukd…
Great company to do training with woukd highly recommend peter and his time helped me though full procees and gave the tools to study and get through the test always available if i needed any help or questions
2025年11月12日
自発的なレビュー
Quick reply and great service
Quick reply and great service. Thank you Jason, Adam all others who helped. Also thank you for Green Pass training, Wolf, Niel and Kristen for all support whilst training and helping when i was down.
2025年10月7日
自発的なレビュー
Highly recommend
Everyone at HGV learning have been brilliant and so helpful and kind. Amazing company!
2025年10月13日
自発的なレビュー
Very good for me and you
Their service is very good through communication and training you will achieve the best result. I paid in instalment for the service. I recommend HGV learning to everyone
2025年10月7日
自発的なレビュー
HGV Learning からの回答
Thank you so much for your true and honest review.
:0)
Huge scam
Huge scam, try and rob you of your money after waiting months for an update.
2025年10月6日
自発的なレビュー
HGV Learning からの回答
Thank you for your feedback.
We take all reviews seriously, but the information provided in this comment is not accurate. Your statement about us trying to rob you of your money and making you “wait months for an update” does not reflect any factual situation we can identify.
Could you please provide more context — for example, whether you were waiting for a refund or had an issue with your course that we resolved? Without these details, it’s difficult to verify your experience, and your review appears to be based on incorrect or incomplete information.
We are always happy to investigate and resolve any genuine concerns. Please contact our support team directly
Fantastic until there is a problem
Fantastic at the beginning but should you have any reason to need to cancel they charge a ridiculous admin fee of £950 without explanation. Asked for detailed and transparent information about information SPECIFIC to my account which I am entitled too and was referred to the terms and conditions, and that was the only information I was given - unwilling to cooperate at this point, providing minimal information/lack of effort in responses
2025年10月6日
自発的なレビュー
HGV Learning からの回答
Unfortunately, your cancellation was made outside of the 14-day cancellation window, so costs will be incurred as per your TERMS and CONDITIONS.
The 2 payments you have made do not cover this fee, but yet we still emailed you as we have decided to waive the remaining balance as a goodwill gesture.
We are a business and we need to operate as one.
All the best
The new start, starts here!
This is a great company to train with. The staff are very helpful and always available by phone or email.
The option to pay in instalments is brilliant and makes gaining that professional license alot easier on ones pocket.
The training school was also brilliant. They are professional on you because they know how much we spend and don't want to see us fail plus with this size of vehicle it's very easy for accidents to happen. So they know how to make you comfortable behind the wheel of the vehicles.
I would recommend HGV learning to anyone that wants to make the move to gain their professional license.
2025年9月18日
自発的なレビュー
The training is at your own pace and…
The training is at your own pace and HGV Learning will give you the best materials to cover your Theory and Hazard perception tests.Practical training is intensive and the best instructors to ensure you pass the 1st time. I am a proud holder of a C+E thanks to HGV Learning
2025年9月11日
自発的なレビュー
Great people to work with
Great people to work with. They give you all the necessary materials to make your journey towards attaining an HGV license easy.
2025年9月19日
自発的なレビュー
The team was very helpful from the…
The team was very helpful from the beginning to the end.I am thankful I now have my HGV CE Licence.The terms are very affordable and flexible.
2025年9月17日
自発的なレビュー
HGV LEARNING HAVE THE RIGHT STAFF TO GET YOU TO WHERE YOU NEED TO BE!
I would like to thank all of the HGV learning for helping me thru the process. From the first theory exam thru to all of my tests.id like to thank Richard for talking me thru the process and giving me the confidence to get my dream job. Richards carm approach and understanding to listening and help me thru the process really helped such a lot. To his colleagues such as Louise and Jason for helping and explaining everything I needed to now over and over as everything seemed out of reach but with these people at HGV learning they helped me heeps and bounds. Thanks again HGV learning👍
2025年9月12日
自発的なレビュー
I completed the 24-hour C+E Express…
I completed the 24-hour C+E Express course for £3299. The staff were great and responded quickly to my emails. They also provided a revision app. There were no hidden fees for me. The physical training was done with Robinson Training Services, and the guy I had was great. I passed in 6 days, but I’m still waiting on the recruitment email.
2025年9月10日
自発的なレビュー
This is one of the worst company ever,
This is one of the worst company ever,
I pay almost 4500 pound for a poor service, I had my licence But I did with a different company the organisation it’s a rubbish and when you speak with them offer the sky when you got the licence they doesn’t care I had my licence nearly 2 month ago I didn’t get any call any job any interview, if you want the licence look other companies 1000 percent better than this rubbish, since the beginning you don’t get a full material to study the theory test I had to buy a book and other app to study, don’t waste your money and time
Daniel Comboni
2025年8月26日
自発的なレビュー
HGV Learning からの回答
Thank you for your feedback. However, we feel it’s important to clarify the situation for accuracy and fairness.
This is not surprising as we have it documented on a telephone call of you stating that unless we provided a FREE CPC course and test, you would leave us a negative review, even though it was you that missed your own CPC training and test. We welcome you to respond if you believe this is untrue.
While we encourage all candidates to share their experiences, reviews should reflect the reality of the service provided and not be based on threats or inaccurate claims.
First off NONE of our courses are near £4500 so this is a lie.
Issue 1 – DVLA Application
You completed your medical with us but did not send off all the required forms. When asked why, you simply said, “I don’t know.” This caused a delay in your licence being returned from the DVLA.
Issue 2 – Theory Test
You failed your first theory test, and we provided you with a free retake. You later booked another test yourself because you did not want to wait during our busy period. On the day of the theory test weeks later, you called us angry that your test was far from your location, 100’s of miles to be exact. We then discovered you had booked the wrong test centre yourself, yet you blamed us.
Issue 3 – Practical & CPC Training/Test
You attended your practical training but tried to leave before your CPC training and test, saying you were unaware of it. The instructor reminded you, but you insisted you had not been told. We investigated and found multiple confirmations had been sent to you with the correct dates and times. When asked to check your emails, you found the confirmation yourself and admitted,
“I see it, it’s my fault, I’m to blame.”
We then explained that because you did not attend, the associated costs (vehicle hire, instructor, test fees, etc.) would need to be covered for a rebooking. At this point, you stated that unless we rebooked free of charge, you would leave us a bad review.
It appears your review does not reflect poor service on our part, but rather frustration at self-inflicted issues where responsibility was shifted onto us.
We always strive to support our candidates, but we must also be fair and transparent. With that said, we wish you the very best for the future
Absolutely great staff
Absolutely great staff, great business if you wanna make a change in youre life, many thanks to Alex Taylor for hes support and patience to explain me step by step and giving me the confidence how to learn more quickly to become an HGV driver. recomend to everyone HGV learning who wants to become an HGV driver, thanks for you're help!
2025年8月26日
自発的なレビュー
Everyone through out the process were…
Everyone through out the process were great. They helped in every way and loved the experience. Thank you for making it so easy to get to my class 1. I appreciate all your help
2025年8月18日
自発的なレビュー
Had a great experience with the team
Had a great experience with the team from Day one with Ben taking me through with everything i should be aware of or take into consideration, going to Louise for theory's test and lastly Jason for practical. Very helpful team much appreciated now I'm an HGV driver. Thanks alot guys.
Lunga.
2025年8月6日
自発的なレビュー
I'm now having a class1 licence because…
I'm now having a class1 licence because of HGV learning, there help and effort is amazing, thanks to you all team HGV learning
2025年7月21日
自発的なレビュー
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