HGV Learning レビュー 137

TrustScore 5段階評価の4.5

4.3

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Good overall experience. I came in with no experience beyond driving a van and was able to get help and support when needed. The only downside was the lesson structure. I was booked for 16 hours... もっと見る

企業が回答しました

5つ星のうち5の評価

Great people, Jason, Louise, James, always very helpful, with an exceptional ability to impart knowledge, they simply took care of everything from beginning to end, step by step, which made choosing L... もっと見る

5つ星のうち5の評価

My first contact was with Joe and from the outset he was helpful, pleasant and positive. He set me up with all the digital training aids that I needed. I spent a number of weeks getting up to speed.... もっと見る

5つ星のうち1の評価

I enrolled with HGV Learning 2024 for a 12-month HGV training package valued at £2,200. From the start, I have consistently paid all my subscription fees as agreed. However, my experience has... もっと見る

企業情報

  1. 自動車免許訓練所

当該企業による記述

We are a national HGV training provider with over 70 supporting locations around the UK. We pride our selves in top quality training and service from the moment you sign up with us.


連絡先

4.3

優良

TrustScore 5段階評価の4.5

137件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 57%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

I had a fantastic experience with HGV…

I had a fantastic experience with HGV Learning from start to finish. The entire process was smooth, professional, and well-organised. What really stood out was how supportive and friendly everyone was. They were always quick to answer any questions I had and made sure I felt confident and well-prepared throughout the journey.
Thanks to HGV Learning, I now hold my HGV licence and feel ready for a new career on the road. I highly recommend them to anyone looking to get into HGV driving. Top notch service and excellent value!

2025年6月26日
自発的なレビュー
5つ星のうち5の評価

Ben Harrison has helped me from the…

Ben Harrison has supported me from beginning to end. He was like my rock—lifting me up and encouraging me to complete everything, even when I found it very difficult. Without him, I wouldn’t have achieved anything. I would have given up a long time ago. He’s an amazing human being who stood by me through all my challenges. He helped me understand my revision over and over again. And now, I have my license, and I’m so pleased with everything.

2025年6月19日
自発的なレビュー
5つ星のうち3の評価

Go direct to a local training provider, it'll be easier and cheaper

Went to book through HGV Learning to upgrade my Class 2 to Class 1 HGV license.

Was quoted £2200 for CPC, medical, training and vehicle costs. Already have cpc, already did medical in 2022, so advised that these were not required. Still advised it would cost over 2k.

Local company booked me in to do 2 day course for less than £500.

The brokers just sell a one size fits all package which doesn't suit existing HGV holders. Can't see the point in a broker.

2025年5月2日
自発的なレビュー
5つ星のうち5の評価

My journey to HGV

I am greatiful about the services of this company.Initially I had a lot of doubts about getting HGV licence but once get connected to this company I developed overwhelming confidence and I have already recommended my friend who has embarked on the programme. I am very happy with the revising app its user friendly the information is detailed. Initially I had some doubts but when Sara Carrington took me on board I started to develop confidence and I am doing very well with her guidance and support.I don’t hesitate to say this is the best consultant in a nutshell she is fountain of knowledge she knows her stuff thumps up for you Sarah.

2025年4月3日
自発的なレビュー
5つ星のうち1の評価

Scam company only want your money

Went well at the start and I was doing a course for a company I was working for but they went bankrupt so I stopped using hgv learning services for for awhile almost 6 months I had a medical and use the theory test about five times until the company I was working for went bank route because they went bankrupt. I was then trying to find any job just to get money coming in and I found a career that didn’t require me driving lorries anymore so I then rang these up to explain the situation and they basically just always referred to terms and conditions I wasn’t asking for a full refund. I was just asking for half or less but they offered me two months which equals about £300 Ish I appreciate it’s a business that has to make money to run and I understand that but with a company of this size you would think that they would have something in place to help people in my situation out which has got health problems which I didn’t want to tell the people about in the office because it’s none of their business if I was you I would stay away from this company as I think they are a scam just take your money and then don’t help you out when you have any problems. All they do is just say we referred to the terms and conditions which I think is unacceptable. I’ve never known a company like it most companies in fact all companies give you at least half back what you have paid which I can understand about the other half because yes you did use some of their services and did a medical but the medical and using their theory test six times and obviously your medical ones doesn’t cost half of what the course is to do I wouldn’t waste your money with this company and when they try to resolve the issue some person on the phone was just really rude wouldn’t let me get my word and just kept trying to talk over me and just kept saying about the terms and conditions in the end. I ended up putting the phone down after he said he would just refund me two months they’re in all round bad company, especially if you have any problems and can’t continue with the course. I’ve never known anything like it. One mistake in my life have made and I won’t be ever working with this company again. I have to give them one star but I’ll give them zero stars, honestly don’t waste your money with this company.

2025年4月29日
自発的なレビュー
HGV Learning ロゴ

HGV Learning からの回答

Thank you for your feedback.

While I understand your frustration with not wishing to continue your course and receiving a refund, it’s important to note that this is precisely why we have clear terms and conditions in place. These were provided to you both via email and by post at the time of registration.

By agreeing to these terms upon enrollment, the same conditions apply should you choose to cancel.

You mentioned:
''a company of this size you would think that they would have something in place to help people in my situation''

Although you were not eligible for a refund based on the terms and conditions, we still issued a refund of 33% of what you have paid.

We wish you all the best.

5つ星のうち1の評価

Don’t take your course with this…they are theft

Don’t take your course with this company, well I paid 200 for deposit and then after that they tell you everything is ready in one week, after 2 week they called me for the cpc certificate when I told them in the phone I haven’t passed the cpc, then they told me I can’t take the course without passing the cpc, now I’m claiming my refund, and they are telling me that I can’t have my refund because I went over the 15 days, when I had to wait 2 week for them to call me, that’s bull shit they are stealing people money they kept my 200 pound when I didn’t even see the place or where I was going to take the course, they are theft

2025年4月11日
自発的なレビュー
HGV Learning ロゴ

HGV Learning からの回答

Thank you for your review. However, we would like to clarify the situation, as the information provided is not accurate.

You contacted us approximately one month after your initial enrollment, requesting to cancel your course. As per our policy, if a cancellation request is made within 14 days and no services have been used, a refund would be considered.

During your phone call, you stated that you had not used any of the services, including the theory section, and wished to cancel. However, upon reviewing your account, we found that the software had been used extensively—over 109 sessions, totaling more than 35 hours and 34 minutes. It appears you may not have been aware that we can track platform usage data.

Once this information was shared with you during the call, your response was, "You know what, just leave it then."

We understand your frustration, and we genuinely support all our learners. However, please note that we are a business, and all terms and conditions are clearly outlined and sent to you both via email and post at the time of enrollment.

We wish you all the best on your journey.


5つ星のうち5の評価

Effective Training Hours for a Smooth HGV Class 1 Upgrade

I am writing this review for those who have doubts about the training hours for upgrading from Category B to Category C+E, whether 32 hours of training is enough to obtain an HGV Class 1 license, and whether height might be a limitation. At 159 cm, I was unsure if I could drive an artic comfortably. Before joining, I spoke with Mr. Adam Kaloni from HGV Learning, who assured me I could. The entire process—medical, theory, CPC, and practical—went smoothly. Thanks to HGV Learning.

2025年3月14日
自発的なレビュー
5つ星のうち5の評価

HGV Learning is Outstanding…

HGV Learning provided outstanding support and guidance throughout my journey to obtaining my HGV Class C and E licenses. Their team was incredibly supportive, especially when I needed a break in payments due to financial difficulties, which truly made a difference. Every step of the process was made clear and manageable, thanks to their expertise and encouragement. I can't recommend them highly enough—what a fantastic team!

2025年3月5日
自発的なレビュー
5つ星のうち5の評価

Just passed my HGV Class 1 with HGV…

Just passed my HGV Class 1 with HGV Learning, The good thing with them is they got flexible payment plans ! You got a choice to choose which one is best for you! Their study material was simple to follow, their instructors are very friendly they got good communicating skills

2025年2月28日
自発的なレビュー
5つ星のうち5の評価

I recently completed my C+E license…

I recently completed my C+E license through HGV Learning, and I can’t thank Adam enough for his support throughout the process. From booking my theory to guiding me through the practical, he made everything smooth and stress-free. His professionalism and friendly approach were truly outstanding. Highly recommend HGV Learning.

2025年1月17日
自発的なレビュー

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