One of my favorite long time contacts lenses supplier. Often have great value of the deal but sadly to see them close down the business
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Hi Lydia. Waldo contact are comfortable for me. Like that my eyes do t dry while wearing contact lens. I recommend too family members. Plus my order cam sooner then expected. Will purchase more l... もっと見る
企業が回答しました
This last deal for 60% off didn't work. I was charged full price and was told I would receive a refund but didn't. The convenience of getting contacts this way is great, but Waldo has not done a good... もっと見る
企業が回答しました
Did not solve my problem. I asked her to look at previous orders and she would find the left eye lens I wanted yo buy 2 boxes now and stay with my regular order of just my right eye. Said she could no... もっと見る
企業が回答しました
企業情報
当該企業による記述
Valued Waldo Community, We want to take a moment to share a significant update with you. Over the past year, Waldo has faced immense challenges in maintaining fulfillment reliability. We understand the impact this may have had on your experiences, and we appreciate the patience and understanding you've demonstrated during this time. The good news is that Waldo is on the verge of returning to normal business operations. Our dedicated team has worked tirelessly to overcome the difficulties we encountered, and we're excited to announce that positive changes are on the horizon. To those who may have faced challenges and are contemplating sharing feedback, we genuinely appreciate your perspectives. We understand that the past year presented hurdles, and we're grateful for the patience and loyalty you've shown during this period. As we eagerly anticipate a return to normal business operations at Waldo, we acknowledge any past difficulties and want to assure you that we are committed to enhancing your overall experience. Your valuable insights contribute to our ongoing efforts to provide the best service possible. In this spirit of growth and improvement, we invite you to share your thoughts as we collectively navigate towards a brighter future. Your unique perspective helps shape the positive changes we are making, and we are excited about the opportunities ahead. Thank you for being an essential part of the Waldo community. Together, we will continue to overcome challenges and strengthen our resolve to provide you, our valued customers, the best possible vision care experience.
連絡先
The Frames, 1 Phipp Street, EC2A 4PS, London, 英国
- +44 20 3627 5833
- hello@hiwaldo.com
- hiwaldo.com
3.3
まあまあ
2万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
One of my favorite long time contacts…
One of my favorite long time contacts lenses supplier. Often have great value of the deal but sadly to see them close down the business
2025年9月26日
Very comfortable on my eyes
2025年10月14日
Good lenses at a good price
Good lenses at a good price. The auto billing can be a bad option if you don't want the money pulled out of your account on the regular and usually a couple days earlier then you would expect. Other then that no complaints
2025年5月5日
Renew subscription
I haven't received contact lenses in a while and when I checked my account, I see it has been cancelled. I received no notice. I would like to continue my subscription, but I don't see an option to do so on the website.
2026年4月13日
I absolutely love getting contacts from…
I absolutely love getting contacts from this site. They make it so easy.
2025年12月30日
Customer service and product!
2025年12月31日
Waldo Contact Lenses からの回答
Thank you for your feedback Scott
We are so happy to hear WALDO is working so well for you.
Anita @ Team WALDO
Paid for 6 months' worth of contacts - never got them.
I have been a customer for several years. Upon notification that they were shutting down, I purchased a 6 month supply on 12/30/25 and have yet to receive my order. I just spoke to customer service and was informed that my prescription is no longer in stock and out of production as they have shut down production at this point. I was charged on 12/30/25 for the 6 month supply. I don't understand why they processed my order (and took my payment) and just...well...disappeared with it. I'd had a few issues over the years, but this one just takes the cake.
2025年12月30日
自発的なレビュー
Waldo Contact Lenses からの回答
Hi Vanguard,
We are so happy to hear you are a part of the WALDO family, but sorry to hear you have had a problem with your order. We are more than happy to help at hello@hiwaldo.com as we are unable to find an account in your name to get in touch.
Anita @ Team Waldo
They worked well for me
They worked well for me. Sorry I wasn't able to keep up the monthly payments,but I'm unemployed and working on that! But I DIDN'T HAVE ANY contacts! Thanks for the trial! 😉💗
2025年12月23日
Waldo Contact Lenses からの回答
Thank you for your feedback Jessica
We are so happy you gave WALDO a trial and the lenses are working so well for you.
Good luck with the job search, we wish you all the best.
Anita @ Team WALDO
Waldo Contact Lenses からの回答
Thank you for your feedback Betty
We are so happy to hear your WALDO lenses and the flexible subscription is working so well for you.
Anita @ Team WALDO
Waldo Contact Lenses からの回答
Thank you for your feedback Alicia
We are so happy to hear the comfort of your WALDO lenses surpasses previous brands that you have tried and are working so well for you.
Anita @ Team WALDO
My subscription was canceled without my…
My subscription was canceled without my authorization, and I am now without contacts, and this is not the first time this has happened with Waldo. And when I tried to initiate a chat, I never received a response after the initial greeting.
2025年12月31日
Waldo Contact Lenses からの回答
Hi Jenna,
Apologies, we are taking a short hiatus and are working on something bigger and better and we hope to be available again in the future.
We had sent out an email to advise of our plans, I am sorry if you had not received it. Our customer service team have replied to your message explaining the above.
Anita @ Team WALDO
Great for everyday wear.happy with the…
Great for everyday wear.happy with the quality and price for them!
2025年12月30日
Waldo Contact Lenses からの回答
Waldo summed up perfectly Elena, thank you.
It's great to hear WALDO can save you money without compromising on the comfort and are working well for you.
Anita @ Team WALDO
Waldo Contact Lenses からの回答
Thank you for your feedback Rebecca.
We are so happy to hear the comfort of your WALDO lenses surpasses your previous brand and are working so well for you.
Anita @ Team WALDO
Received -2.0 rather than+2.0
2026年1月15日
Waldo Contact Lenses からの回答
Thank you for your feedback Johanna.
We are sorry to hear you had been sent the incorrect prescription.
Thank you for getting in touch with us at hello@hiwaldo.com and I can see that our customer service team have resolved this for you.
Anita @ Team WALDO
Great sale.
2026年1月13日
Waldo Contact Lenses からの回答
Thank you for your feedback Jennifer
It's great to hear WALDO can save you money without compromising on the comfort.
Anita @ Team WALDO
I love this company im so upset they…
I love this company im so upset they will no longer be in the US im unsure why I hate to go a different company
2026年1月15日
Waldo Contact Lenses からの回答
Thank you for your feedback Christina & Carlos
We are so happy to hear you love WALDO lenses as much as we do!
Apologies, we are taking a short hiatus and are working on something bigger and better and we hope to be available again in the future.
Anita @ Team WALDO
Waldo Contact Lenses からの回答
Thank you for your feedback
We are so happy to hear your WALDO lenses and the flexible subscription is working so well for you.
Anita @ Team WALDO
Waldo Contact Lenses からの回答
Hi Cedric,
We are sorry to hear about your recent WALDO experience. Please email us at hello@hiwaldo.com and our Customer Service team is ready to help as there does not appear to be any communication from you about this.
Anita @ Team WALDO
Waldo Contact Lenses からの回答
Thank you for your feedback Kimberly
We are so happy to hear you love WALDO lenses as much as we do and they are working so well for you.
Anita @ Team WALDO
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