One of my favorite long time contacts lenses supplier. Often have great value of the deal but sadly to see them close down the business
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Hi Lydia. Waldo contact are comfortable for me. Like that my eyes do t dry while wearing contact lens. I recommend too family members. Plus my order cam sooner then expected. Will purchase more l... もっと見る
企業が回答しました
This last deal for 60% off didn't work. I was charged full price and was told I would receive a refund but didn't. The convenience of getting contacts this way is great, but Waldo has not done a good... もっと見る
企業が回答しました
Did not solve my problem. I asked her to look at previous orders and she would find the left eye lens I wanted yo buy 2 boxes now and stay with my regular order of just my right eye. Said she could no... もっと見る
企業が回答しました
企業情報
当該企業による記述
Valued Waldo Community, We want to take a moment to share a significant update with you. Over the past year, Waldo has faced immense challenges in maintaining fulfillment reliability. We understand the impact this may have had on your experiences, and we appreciate the patience and understanding you've demonstrated during this time. The good news is that Waldo is on the verge of returning to normal business operations. Our dedicated team has worked tirelessly to overcome the difficulties we encountered, and we're excited to announce that positive changes are on the horizon. To those who may have faced challenges and are contemplating sharing feedback, we genuinely appreciate your perspectives. We understand that the past year presented hurdles, and we're grateful for the patience and loyalty you've shown during this period. As we eagerly anticipate a return to normal business operations at Waldo, we acknowledge any past difficulties and want to assure you that we are committed to enhancing your overall experience. Your valuable insights contribute to our ongoing efforts to provide the best service possible. In this spirit of growth and improvement, we invite you to share your thoughts as we collectively navigate towards a brighter future. Your unique perspective helps shape the positive changes we are making, and we are excited about the opportunities ahead. Thank you for being an essential part of the Waldo community. Together, we will continue to overcome challenges and strengthen our resolve to provide you, our valued customers, the best possible vision care experience.
連絡先
The Frames, 1 Phipp Street, EC2A 4PS, London, 英国
- +44 20 3627 5833
- hello@hiwaldo.com
- hiwaldo.com
3.3
まあまあ
2万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I was given the wrong quality of…
I was given the wrong quality of contacts on my last order.
2026年1月13日
Waldo Contact Lenses からの回答
Hi Nyasia,
We are sorry to hear about your recent WALDO experience. Please email us at hello@hiwaldo.com and our Customer Service team is ready to help as there does not appear to be any communication from you about this.
Anita @ Team WALDO
Easy and fast
2025年12月31日
Waldo Contact Lenses からの回答
Thank you for your feedback Tony.
We are so happy to hear your WALDO lenses arrived on time. We aim to ship our lenses as soon as we can once the orders come in, to prevent any delay.
Anita @ Team WALDO
I recommend Waldo contacts to everyone i know!
I love the convenience and ease of using Waldo's website...everything is organized and easy to understand. The few times I needed to contact customer support, they were always friendly and extremely helpful. The contacts arrived in a timely manner and the quality is superior!
2025年12月30日
Waldo Contact Lenses からの回答
WALDO summed up perfectly Charlotte, thank you and for your recommendation.
It's great to hear WALDO lenses and the flexible subscription are working so well for you.
We are always more than happy to help at hello@hiwaldo.com or by phone at +1-888-297-1269
Anita @ Team WALDO
Take me off this deal
Take me off this deal. I am not happy at all. Please remove me from this subscription/ prescription!
2025年12月16日
Waldo Contact Lenses からの回答
Hi Cindie,
We are sorry to hear WALDO lenses are not working for you, everyone is individual and WALDO lenses may not suit all. As we continue to grow, we will be expanding our range and may have a lens more suitable in the future.
Please email us at hello@hiwaldo.com and our Customer Service team is ready to help as there does not appear to be any communication from you about this.
Anita @ Team WALDO
Waldo Contact Lenses からの回答
Thank you for your feedback Brandy
We are so happy to hear you gave WALDO a trial and the lenses are working so well for you.
Anita @ Team WALDO
Comfortable contacts
Comfortable contacts. No drops needed through the day for dry eyes. Great product.
2026年1月7日
Waldo Contact Lenses からの回答
Thank you for your feedback Michelle
We are so happy to hear your WALDO lenses are working so well for you that you do not need to reach out for any eyedrops.
Anita @ Team WALDO
I’ve been a long time customer and from…
I’ve been a long time customer and from ordering my contacts to wearing them has been a excellent experience
2026年1月12日
自発的なレビュー
Waldo Contact Lenses からの回答
WALDO summed up perfectly Cliff, thank you.
We are so happy to hear WALDO lenses and the flexible subscription are working so well for you.
It's great to hear you are a part of the WALDO community
Anita @ Team WALDO
Waldo Contact Lenses からの回答
Thank you for your feedback Katherine
It's great to hear WALDO can save you money without compromising on the comfort.
Anita @ Team WALDO
My contact lens order was exactly like they said it would be, no problems just great contacts!
My order arrived within a few days and I'm happy with my contact lenses. They are exactly what I ordered and I even got a good discount on my order.
2025年12月31日
Waldo Contact Lenses からの回答
WALDO summed up perfectly Jessica, thank you.
We are so happy to hear WALDO lenses and the flexible subscription are working so well for you.
Anita @ Team WALDO
I never received a product.Try to…
I never received a product.Try to reorder, and they told me I could not
2026年1月3日
Waldo Contact Lenses からの回答
Hi Josh,
We are sorry to hear that you feel you have not had a good WALDO experience. Thank you for contacting our customer service team who can confirm that the lenses were delivered on January 14, 2026, 8:24 am.
Apologies you are not able to re-order, we are taking a short hiatus and are working on something bigger and better and we hope to be available again in the future.
Anita @ Team WALDO
Waldo Contact Lenses からの回答
Thank you for your feedback Kelsi
We are so happy to hear your WALDO Hydraboost Plus lenses are working so well for you. The solution is pink from the added vitamin B12 to help soothe and nourish tired dry eyes.
Anita @ Team WALDO
Waldo Contact Lenses からの回答
Hi Tim,
Thank you for being a part of the WALDO community, and we are so happy to hear you have had a good experience. Apologies that you had problems logging in, but it's great to hear our customer service team could help.
Anita @ Team WALDO
Great quality and very convenient.
2026年1月1日
Waldo Contact Lenses からの回答
Thank you for your feedback Emperial
We are so happy to hear your WALDO lenses and the flexible subscription is working so well for you.
Anita @ Team WALDO
Waldo Contact Lenses からの回答
Thank you for your feedback Katrina
We are so happy to hear you love WALDO lenses as much as we do, and are so happy to hear your WALDO lenses arrived on time. We aim to ship our lenses as soon as we can once the orders come in, to prevent any delay.
Anita @ Team WALDO
Waldo Contact Lenses からの回答
Hi Rodney,
We are sorry to hear you are having problems, and are always more than happy to help at hello@hiwaldo.com or by phone at +1-888-297-1269 as you had done in the past and were given the tracking number.
Anita @ Team WALDO
Waldo Contact Lenses からの回答
Thank you for your feedback
We are so happy to hear your WALDO lenses and the flexible subscription is working so well for you.
Anita @ Team WALDO
Great customer service!
Your online store will definitely be missed. I enjoyed your supportive customer service and quick response time with emails and deliveries! Hope to see you again in the future!
2026年1月10日
自発的なレビュー
Waldo Contact Lenses からの回答
Thank you Diane for your feedback
We are always more than happy to help at hello@hiwaldo.com or by phone at +1-888-297-1269 and it's great to hear we could help with your queries.
Apologies, we are taking a short hiatus and will be back soon.
Anita @ Team WALDO
Waldo
First of all, thank you for the awesome 60% off on everything, really appreciate that!
I’ve been using Waldo for a few years now, I’ve never had problems of the lenses, but I’ll have to say that the website wasn’t great, sometimes after I clicked process to order button, and it just frozen, I was very confused if I got charged or not, I definitely think you guys should improve the website. Also, I think the price has gone up, I remember it used to be $38 something like that, so now it’s kinda pricey. :( umm lastly, the shipping kinda slow sometimes, other than that, my package has always came nicely. So yeah, overall I’m fine with Waldo, Can’t wait to see what comes next:) wishing you guys the best!
2026年1月9日
自発的なレビュー
Waldo Contact Lenses からの回答
Thank you Lauren for summing up your WALDO experience.
We are so happy to hear WALDO lenses and the flexible subscription are working well for you, even though there have been a couple of glitches. The points you have highlighted will be looked into by the team and improve where we can.
Anita @ Team WALDO
Waldo Contact Lenses からの回答
Hi Michelle,
We are sorry to hear WALDO lenses have not worked for you, everyone is individual and WALDO lenses may not suit all. As we continue to grow, we will be expanding our range and may have a lens more suitable in the future.
Thank you for contacting our customer service team who had cancelled your subscription on December 30th, 2025
Anita @ Team WALDO
Great Company
Used Waldo for years. Only had an out of stock issue once, maybe twice max? Customer service was great though. They let you know what's going on etc and keep you updated. Super flexible too, which is amazing because sometimes I need to skip a delivery or have an extra delivery for travel etc.
2026年1月8日
自発的なレビュー
Waldo Contact Lenses からの回答
WALDO summed up perfectly Rowan, thank you.
We are so happy to hear WALDO lenses and the flexible subscription are working so well for you.
Apologies for the past delays due to our inventory, but it's great to hear our customer service team could help.
Anita @ Team WALDO
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