One of my favorite long time contacts lenses supplier. Often have great value of the deal but sadly to see them close down the business
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Hi Lydia. Waldo contact are comfortable for me. Like that my eyes do t dry while wearing contact lens. I recommend too family members. Plus my order cam sooner then expected. Will purchase more l... もっと見る
企業が回答しました
This last deal for 60% off didn't work. I was charged full price and was told I would receive a refund but didn't. The convenience of getting contacts this way is great, but Waldo has not done a good... もっと見る
企業が回答しました
Did not solve my problem. I asked her to look at previous orders and she would find the left eye lens I wanted yo buy 2 boxes now and stay with my regular order of just my right eye. Said she could no... もっと見る
企業が回答しました
企業情報
当該企業による記述
Valued Waldo Community, We want to take a moment to share a significant update with you. Over the past year, Waldo has faced immense challenges in maintaining fulfillment reliability. We understand the impact this may have had on your experiences, and we appreciate the patience and understanding you've demonstrated during this time. The good news is that Waldo is on the verge of returning to normal business operations. Our dedicated team has worked tirelessly to overcome the difficulties we encountered, and we're excited to announce that positive changes are on the horizon. To those who may have faced challenges and are contemplating sharing feedback, we genuinely appreciate your perspectives. We understand that the past year presented hurdles, and we're grateful for the patience and loyalty you've shown during this period. As we eagerly anticipate a return to normal business operations at Waldo, we acknowledge any past difficulties and want to assure you that we are committed to enhancing your overall experience. Your valuable insights contribute to our ongoing efforts to provide the best service possible. In this spirit of growth and improvement, we invite you to share your thoughts as we collectively navigate towards a brighter future. Your unique perspective helps shape the positive changes we are making, and we are excited about the opportunities ahead. Thank you for being an essential part of the Waldo community. Together, we will continue to overcome challenges and strengthen our resolve to provide you, our valued customers, the best possible vision care experience.
連絡先
The Frames, 1 Phipp Street, EC2A 4PS, London, 英国
- +44 20 3627 5833
- hello@hiwaldo.com
- hiwaldo.com
3.3
まあまあ
2万件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
i love WALDO!!!
2025年9月29日
自発的なレビュー
Waldo Contact Lenses からの回答
Hi Zen,
Thank you for your feedback.
We are happy to hear that our lenses are working so well for you.
Thank you for taking the time to give us feedback.
Best,
Nataska| Team WALDO
I love that I get them sent out every 6…
I love that I get them sent out every 6 months. I love the convenience.
2025年9月6日
Waldo Contact Lenses からの回答
Hi Merry,
Thank you for your feedback.
We are happy to hear that our service makes getting your lenses quick and easy.
Best,
Nataska| Team WALDO
Waldo Contact Lenses からの回答
Hi there,
Thank you for your feedback.
We are happy to hear that our service makes getting your lenses quick and easy.
Best,
Nataska| Team WALDO
Comfortable Lenses and Hassle-Free Service
Waldo makes ordering contacts super convenient and hassle-free. The subscription process is straightforward, deliveries are always on time, and the packaging is clean and professional. The lenses themselves are comfortable for all-day wear and provide clear, reliable vision without irritation.
I really appreciate how simple and stress-free Waldo makes the whole experience compared to traditional contact purchases. Highly recommend for anyone looking for comfort, quality, and convenience.
2025年5月27日
Waldo Contact Lenses からの回答
Hi Akeem,
Thank you for your glowing feedback.
We are happy to hear that our service makes getting your lenses quick and easy.
Best,
Nataska| Team WALDO
First rate service and quality
I can count on quick service and the quality of the contacts are top notch. I don't ever have to give it a second thought. I highly recommend this to all of my friends,
2025年9月19日
Waldo Contact Lenses からの回答
Thank you for your feedback and recommendation Frank
We are so happy to hear your WALDO lenses and the flexible subscription is working so well for you
Anita @ Team WALDO
Waldo Contact Lenses からの回答
Thank you for your feedback Karl
We are so happy to hear the comfort of your WALDO lenses surpasses your previous brand and are working so well for you
Anita @ Team WALDO
Waldo Contact Lenses からの回答
Thank you for your feedback Khay
We are so happy to hear your WALDO lenses are working so well for you and they arrive promptly
Anita @ Team WALDO
The quick and easy ordering process
The quick and easy ordering process. They are comfortable wearing lens. I have wore contacts for many years and I love these the best .
2025年9月3日
Waldo Contact Lenses からの回答
WALDO summed up perfectly Lisa, thank you
We are so happy to hear WALDO lenses and the flexible subscription are working so well for you
It's great to hear the comfort of your WALDO lenses surpasses your previous brand and you love them as much as we do
Anita @ Team WALDO
smooth sailing
smooth sailing. Reliable. Never worried about “oh no” I ran out!! Love the company. Appreciate the effort. Makes 1 happy customer, so thank you 😊
2025年9月27日
自発的なレビュー
Waldo Contact Lenses からの回答
Waldo summed up perfectly Aaron, thank you
It's great to hear WALDO is working so well for you
Anita @ Team WALDO
Waldo Contact Lenses からの回答
Thank you Dora for your feedback
We are always more than happy to help at hello@hiwaldo.com or by phone at +1-888-297-1269 and it's great to hear we could help
Anita @ Team WALDO
No contact drops
2025年9月10日
Waldo Contact Lenses からの回答
Thank you for your feedback Melissa
We are sorry to hear you have found WALDO Hydraboost lenses to be a little dry. We also have the WALDO Hydraboost Plus lenses which has vitamin B12 added to the saline. These help soothe and nourish tired dry eyes. Simply change the lens type in your account to receive these.
Anita @ Team WALDO
Always so helpful with my contact lense…
Always so helpful with my contact lense needs especially during COVID:))
2025年8月26日
Waldo Contact Lenses からの回答
Thank you Tammy for your feedback
We are always more than happy to help at hello@hiwaldo.com or by phone at +1-888-297-1269 and it's great to hear our customer service team could help
Anita @ Team WALDO
Such great packaging & amazing contacts…
Such great packaging & amazing contacts especially for me I have horrible dry eyes!
2025年8月16日
Waldo Contact Lenses からの回答
Thank you for your feedback Lisa
We are so happy to hear the comfort of your WALDO lenses surpasses your previous brand and are working well for your dry eyes.
It's great to hear you love our little blue box too!
Anita @ Team WALDO
Fast shipping easy to work with
2025年9月6日
Waldo Contact Lenses からの回答
Thank you for your feedback Ryan
We are so happy to hear WALDO is working so well for you, and your lenses arrive on time
Anita @ Team WALDO
Waldo Contact Lenses からの回答
Hi Barbara,
We are sorry to hear you feel you have not had a good WALDO experience.
It could be that the address was updated after the order was generated, hence pulling through the old address. I can see that you had started the chat to help but did not continue, we are always more than happy to help at hello@hiwaldo.com or by phone at +1-888-297-1269
Anita @ Team WALDO
good overall. delivery takes a while
good lenses but the shipping and delivery is usually late. it said within 2 to 3 days when i ordered it but it came like a week and a half later instead.
2025年8月18日
Waldo Contact Lenses からの回答
Thank you for your feedback Ruqayyah
We are so happy to hear Waldo lenses are working so well for you, but sorry to hear you have had a problem with the deliveries and will look into the delay.
Our customer service team are more than happy to help at hello@hiWaldo.com and it's great hear they could help you
Anita @ Team Waldo
Stretchy lenses
Stretchy lenses, too big for my eyes, blurry, really wanted to use waldos but they have to do better with the material. My eyes were dry all day.
2025年9月16日
自発的なレビュー
Waldo Contact Lenses からの回答
Hi there,
Thank you for your feedback and I apologize for the frustration you've experienced with us recently.
I am sorry to hear that our lenses were not the best for you.
I've connected with our Customer Service team and they will be reaching out to help.
Best,
Nataska| Team WALDO
Waldo is a great company excellent…
Waldo is a great company excellent customer service always!!! Highly recommend!
2025年9月3日
Waldo Contact Lenses からの回答
Thank you Tonia for your feedback and recommendation
We are always more than happy to help at hello@hiwaldo.com or by phone at +1-888-297-1269 and it's great to hear WALDO is working so well for you.
Anita @ Team WALDO
CONSTANT delivery Problems...
In the 3 years I have been a loyal customer, ordering monthly or no monthly, there's not ONE time where there's been 6 months of consistent, on-time Delivery of my contacts. Customer Service has always been Great, but that doesn't mean a thing IF THE ACTUAL PRODUCT I NEED, is not on time when I run out of contacts, so that I'm able to SEE. It's just completely frustrating and quite ridiculous imo that a Company cannot even be 3x, 6x even 2x consistent. IF it's such a big company with many Customers, that makes it even WORSE. Make sure your Company can back up the Business they claim to care about and be concerned about timely delivery of such Necessary Medical needs. It's mind boggling to me to think that too much business for your Company to handle creates such a negative affect, when it should be the opposite. I think WALDO is large enough to Compensate for their problems. The "item" delivered to me this time, I couldn't even IDENTIFY. Not a box of contacts, NOT a box at all... It was a flat piece of wet, disgusting looking material of some sort.....?? What other products does WALDO create that I would be receiving something like THIS?! Furthermore, Customer Service verified the tracking number and it IS correct. But also had no clue as to WHAT this product was. CLEARLY not a box of contacts! I wrote "REFUSED" & RTS on it as advised by WALDO CSR and it's being returned. Meanwhile, WALDO offered a $10 credit... REALLY??! VERY terrible resolution. I'm now without contacts for 2 full weeks! Do BETTER WALDO.... PLEASE.
2025年9月12日
自発的なレビュー
Waldo Contact Lenses からの回答
Hi Kym,
Firstly, thank you for being a part of the WALDO community, we value you as a customer and are sorry there was a problem with your order.
We have faced immense difficulties in the past year and there's no other way to say it, we've let you down. We know how important reliability and communication are to our customers and we've failed to provide either in recent months.
The good news is that we have made significant strides toward returning to normal operations and once again providing the quality, and reliability that customers like you deserve. We have a difficult road to returning to the standards you deserve and to regaining our customer's trust. But we are optimistic about the future and hope that you'll consider allowing us to make things right.
Our customer service team have helped resolved the problems you have had, thank you for getting in touch with them.
Anita @ Team WALDO
Waldo Contact Lenses からの回答
Hi Emily,
We are sorry to hear you have found WALDO lenses to be uncomfortable, everyone is individual and WALDO lenses may not suit all. As we continue to grow, we will be expanding our range and may have a lens more suitable in the future.
Please email us at hello@hiwaldo.com and our Customer Service team is ready to help as there does not appear to be any communication from you about this.
Anita @ Team WALDO
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