Turkish Airlines Holidays レビュー 

Update: 02/10/26 I was asked to provide booking confirmation number, phone number and my full name to Turkish Airlines Holidays and then they replied with the below so given I've provided the information I'm not sure how they can't find my booking. In response to them asking me to contact them, I already have multiple times. This just cements my opinion of going elsewhere.

I made a booking for flights and accommodation to Istanbul from the UK using Turkish Airlines holidays as this was the best value including accommodation. All documents were sent through really quickly however we have had a change of flight time and myself and my family are happy with the new flight time but as the booking was made through Turkish Airlines Holidays rather than the airline directly it is impossible for me to accept the changes to the flight time in the TK app or TK website.

I phoned TK Holidays on Friday 25/09/26 and asked for someone to accept the new flight time on my behalf. On Monday 28/09/26 I tried TK directly to see if they can accept it on my behalf but they can't as the booking is made by an agent.

Wednesday 30/09/26 I recalled TK Holidays and they said they'd escalate it to their manager. Thursday 01/10/26 it's still not been done and I need to manage seats, meals and frequent flyer numbers and I have limited time before I go on another holiday to do this but I just keep getting told to wait. This is a 2 second job so I don't know why it's taking so long.

I wouldn't book a holiday with Turkish Airlines Holidays again as it seems impossible to manage the booking and get things done. I had a change of flight time with a flight only booking made with TK directly and it was literally 2 clicks to accept the new flight time.

I'd recommend others find another company to book with.

Ich muss eine Korrektur tätigen beim Namen; zweiten Vornamen anbringen, aber unter der angegebenen Tel.Nr. ist kein durchkommen.......
Ich habe bis jetzt keine Möglichkeit ich betone bis jetzt immer noch keine Bestätigung erhalten, dass der 2. Vorname Monica Maria abgeändert wurde!!!!

Mohamed ha sido muy amable y resolutivo. Un encanto, mil gracias

I booked and paid flights and hotel by your company, but information did not arrives to hotel. Hotel said that they did not have my reservation. It took so many phone calls to your company & hotel. Now situation is okey.

Man kann keine Hotels auf einer Favoritenlisten speichern. Die Seite springt auf dem Tablet immer wieder auf den Anfang. Ein einmal ausgewählter Flug kann ebenfalls nicht übernommen werden. Muss immer wieder neu ausgewählt werden

The packages are very good quality, as in, even the flights on their own pay for the hotels. However, some of the very best hotels are missing; not due to availability, however.

Bitte weiter so,ihr seid einfach spitze!!!!!

I booked business class flights

!!BE WARNED!! Turkish Airlines Holidays CANCELLED my paid return ticket WITHOUT ME KNOWING!!!

I would have to be lobotomised to give Turkish Airlines Holidays 5 stars. No one knows this company is the most unhelpful and most evil scam company to book your holiday with, especially with their partnership with a French company, Perfect Stay.

Turkish Airlines Holidays left my whole family TRAUMATISED and completely RUINED our holiday after they cancelled my return ticket a few days before the end of the holiday. I had all the evidence that I arrived at the destination, but instead of cancelling another individual flight due to their passport being expired (read another bad review for the full story), THEY CANCELLED MY FLIGHT INSTEAD!!!!! We've spent basically half of the holiday contacting them so many times, with their staff kept repeating themselves, "there's nothing we can do", like a useless AI chatbot. I was told their twin demonic scam partnership company, "Perfect Stay" (more like torture stay), is responsible for this mess. Even though Perfect Stay is 50% at fault in this, which I will be writing a review on their page too, IT DOESN'T MEAN YOU'RE NOT THE OTHER 50% WHO'S AT FAULT TOO!!! YOU HAVE THE RESPONSIBILITY TO COMMUNICATE WITH YOUR COMPANY, AND YET YOUR GUYS KEEP BLAMING EACH OTHER EVERY TIME WE CALLED YOU BOTH AND YET.... NO ONE *EVER* APOLOGISED TO US ABOUT THE SITUATION.

In the end...WE HAD TO END UP PURCHASING A WHOLE *NEW* FLIGHT IN BUSINESS CLASS BECAUSE THERE WERE NO ECONOMY CLASS SEATS LEFT ON THE PLANE THAT MY FAMILY IS ON; THEY SOLD MY TICKET TO SOMEONE ELSE ALREADY!!!!

I COMPLETELY REGRET BOOKING THROUGH THIS WEBSITE

YOU SHOULD BE ASHAMED OF YOURSELVES. MARK MY WORDS: I WILL BE PUTTING REVIEWS ON ALL YOUR PLATFORMS AND YOUR TWIN DEMON COMPANY. YOU WILL NEVER HEAR THE END OF ME UNTIL YOU GIVE US OUR DESERVED REFUND!!!

DO NOT EVEN REPLY TO THIS REVIEW WITH YOUR FAKE APOLOGIES; YOU HAVE NO EMPATHY OR ANY ETHICS OF CARE. YOU SET US UP!!!!!

Tutto il processo è stato chiaro, semplice e rapido

Vàrem agafar un pack Vols-hotel-transfers i sopar espectacle al vaixell. Lo pitjor els transfers. A l'aeroport ens varen fer esperar més d'una hora, quan arriba el xòfer, ens vol cobrar 15€ per anar més ràpid!! A la tornada, el vol era a les 10,50h. I ens volien recollir a les 2,30h quasi 9h abans!!! Per no passar la nit a l'aeroport, vàrem haver de contractar un altre transfer, pagant. A través de l'hotel. El telèfon 24/7 no respon. Tampoc vàrem anar al sopar al vaixell,pq ningú ens va passar a buscar. Amb el trasllat tb contractat. Una vegada has pagat es desentenen de tot. NO CONTRACTEU RES AMB AQUESTA GENT!! És un consell.

Compagnie aérienne très satisfaisante avec un personnel attentionné et une bonne organisation, en revanche hôtel surévalué ( mérité au mieux 3 étoiles au lieu des 4 annoncées) ainsi que dispositif d’acheminement aéroport/hôtel anarchique laissant planer le doute sur la sûreté du service. Je recommande la compagnie aérienne que je consulterai pour mes prochains vols internationaux.

Compagnia aerea veramente meritevole.....puliti,cortesi,e disponibili......la consiglio vivamente

The booking process was all very straightforward and worked a treat.

Very professional and fast service, helpful and polite

I have never encountered more of a sham company than this one in my life. First of all, please be aware that by making a booking with this 'company' you're not dealing with Turkish Airlines, but you are in fact dealing with some random low rated travel agency in France called 'Perfect Stay'. Keep this in mind as Turkish Airlines conveniently absolves themselves of any responsibility if an issue arises and instead blames it on 'Perfect Stay' and forces you to take it to them. Now onto the nightmare AKA 'Perfect Stay': We booked an all inclusive holiday as a family of 4 for 6 days with a connecting flight. Unfortunately, one person in our group had an expired passport and did not come with us, so we travelled as a 3 and explained the situation at the airport to the staff. This had already caused a lot of stress, as we tried to change the booking and the agency did not help at all.

Anyway, three days into the holiday, I noticed on the Turkish Airlines app that our return flight was showing as for 2 people and not 3. The person with the expired passport was already seemingly marked as no-show, but what about the other person? So, I contacted Turkish Airlines helpline and was told that the *AGENCY* had marked the passenger who had physically travelled with us as no-show and told us that we had to contact the agency to reactivate the ticket due to it not being possible on their end. We texted 'Perfect Stays' whatsapp chat and an employee named Silvia tells me that the issue will be resolved 'by the end of the day' and that they were looking into it. One day later and we heard absolutely nothing. The flight was in 2 days. I called Perfect Stay's call centre and an employee named Maxine tells me that they are working on building on it? as if it was a construction or something??

I called them again later that day and this time a different employee picks up and tells me to open a dispute on their website for the customer relations team to respond. But I thought they were 'working on it' and 'building it'???? I opened a dispute, and in the meantime I'm corresponding with Turkish Airlines who still claim that they can't do anything about it. I think I made like 30 phonecalls and spent about £500 to buy credit. By the end of day 4, I received an email from a Customer Relations Department employee named 'Loubna' claiming that *only* Turkish Airlines can do something about it and she told me to BUY A NEW TICKET!!!!!!!!!!! What a joke!!!! I payed £7k for this holiday.....I already lost money because of the expired passport and here we were being told to buy another ticket..............please just avoid this place. Please.

I was appalled when I read that. There was no way to even contact this individual because when I called Perfect Stay again, even their own employees were unable to reach her. Oh, and here's the most hilarious part: we called Turkish Airlines after that abysmal response and Turkish Airlines said that's not true!! They basically implied that their own partners were lying!! I called Perfect Stay the next day, absolutely furious and sick of all the lies and empty promises. We were all very stressed throughout the whole holiday and couldn't enjoy any of it. An employee advised me to buy the tickets for the return and then open a claim to get the money back. I had NO CHOICE. I was practically backed into a corner and had to deal with the most immature companies blaming each other for this mistake. It felt like being in a playground with two kids blaming each other and throwing stones while we're stuck in the middle and stranded. How come these two companies don't communicate to each other???? Aren't they supposed to be partners??????

I purchased the flights and because there were no economy seats left, I had to purchase a business class flight for one of the connecting flights for my family member, otherwise she would be left stranded in Turkey. It's like there are no adults and no accountability. They only ever apologised after you point out their lack of remorse it's actually sick. It felt so fake.

I'm writing this review as a big warning - don't make this mistake please. It's been a month, I opened the claim to get my money back (which I also had to borrow from a family member and need to pay back), I tried to claim back £1.5k from 'Perfect Stay' spent on the new flight tickets and yet, they are claiming that they found no fault on their side and are once again blaming Turkish Airlines. I'm sick of chasing this up and to this day there's still lies. This caused me so much stress that it worsened my chronic health condition. This whole operation is the most massive scam ever and I can't believe it isn't being investigated or shut down.

Overall we both had great experience in Istanbul for a whole week of our dream holidays and we got no complain, howevwr we believe Turkish Airlines Holidays can potentially improve in two areas, firstly food on the plane must be of two type, one Turkish type that most of us enjoy eating and second type of food must be of universal type that is loved almost in every country it can be Halal. Secondly please provide the pictures of the rooms in hotel that you are booking for us so that we have a choice to change the room because the room we got in the hotel was quite narrower, apart from that you guys in Turkish Airlines Holidays are truly champions of hospitality and the whole thing was absolutely pleasant and enjoyable and of course thank you so much for being so respectful and helpful ♥️♥️♥️💯💯💯