Rachel Harvey helped we with everything. She took the time to answer all my questions, put my mind at ease about my concerns, and clearly explained the procedures, resolving all the problems I had wit... ãã£ãšèŠã
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I had a great experience with Valentin Valeanu at HomeLet Insurance. He was professional, patient, and explained everything clearly. He helped me choose the right cover for my needs without any pressu... ãã£ãšèŠã
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Transferred my tenancy liability and contents insurance to my new property today. The call was handled by Enoch Biney, who was wonderful and very helpful. Very smooth process and very happy customer.
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Hi,I have taken an insurance policy cover today, Rachel Harvey harvey provided my quote and cover in a professional and friendly manner, D Hall
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HomeLet is award-winning: Sunday Times Top 100 Best Companies to Work For employer two years running, Feefo Gold Trusted Service Award winner (based on over 6,000 independent customer reviews) ESTAS Best in Sector Tenant Referencing & Insurance 2019, ESTAS Supplier of the Year 2019, UK Top 50 company for customer service for three years running.
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Excellent service explained thoroughlyâŠ
Excellent service explained thoroughly by Adam Key,cheap too.
2026幎5æ15æ¥
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HomeLet ããã®åç
Thank you so much for taking the time to leave this great review.
Iâm really pleased to hear that you received excellent service and that Adam explained everything thoroughly, as well as finding the cover good value. Iâll make sure your kind feedback is passed on to Adam and his manager - itâs very much appreciated.
Thank you again for your feedback and for choosing HomeLet.
Easy setup
Spoke to Nathan Smith regarding tenants insurance today. Process was smooth and quick, and Nathan was extremely helpful.
2026幎5æ15æ¥
èªçºçãªã¬ãã¥ãŒ
HomeLet ããã®åç
Thank you so much for taking the time to leave this lovely review.
Iâm really pleased to hear that the process for your tenants insurance was smooth and quick, and that Nathan Smith was extremely helpful throughout. Iâll make sure your kind feedback is passed on to Nathan and his manager - itâs very much appreciated.
Thank you again for your feedback and for choosing HomeLet
Following a need to renew my policy
Following a need to renew my policy, Rachel Harvey provided excellent service, clear advice. Everything was clearly explained.
2026幎5æ15æ¥
èªçºçãªã¬ãã¥ãŒ
HomeLet ããã®åç
Thank you so much for taking the time to leave this great review.
Iâm really pleased to hear that Rachel Harvey provided excellent service and clear advice, and that everything was explained so well. Iâll make sure your kind feedback is passed on to Rachel and her manager - itâs very much appreciated.
Thank you again for your feedback and for choosing HomeLet.
Customer Service
I can only comment so far on the customer service (I spoke to Nathan Smith) but for that I can say it was so friendly and informative - nothing but praise.
2026幎5æ15æ¥
èªçºçãªã¬ãã¥ãŒ
HomeLet ããã®åç
Thank you so much for taking the time to leave this lovely review.
Iâm really pleased to hear that your experience with our customer service, and with Nathan Smith in particular, was so friendly and informative. Iâll make sure your kind feedback is passed on to Nathan and his manager - itâs very much appreciated.
Thank you again for your comments and for choosing HomeLet.
Very great service! Thank you Nathan Smith
My partner and I are getting our first flat together, so you can imagine itâs very nerve wracking trying to sort everything out. Luckily we had Nathan Smith on our call to talk through every detail and question we had. He was very polite and patient and not at any point did we feel a burden to him.
2026幎5æ14æ¥
èªçºçãªã¬ãã¥ãŒ
HomeLet ããã®åç
Thank you for your lovely review. Moving into your first flat is a big moment, and weâre so glad Nathan helped make the process feel easier and stressâfree. Weâll be sure to pass on your kind words â heâll be thrilled. Wishing you both all the best in your new home.
Valentin Valeanu was really helpful
Valentin Valeanu was really helpful. After just one phone call I'm all signed up. He explained the terms thoroughly, and was friendly and polite to talk to, as well as answering the questions I had regarding the service.
Thank you! :)
2026幎5æ14æ¥
èªçºçãªã¬ãã¥ãŒ
HomeLet ããã®åç
Thank you for your wonderful feedback. Weâre so pleased to hear that Valentin was able to get everything sorted for you in just one call. Itâs great to know he explained everything clearly, answered your questions, and made the experience friendly and straightforward.
Weâll be sure to pass your kind words on to him. Thank you again for taking the time to share your experience.
We are just moving into our newâŠ
We are just moving into our new property and Adam Key called to assist me with home insurance he was absolutely amazing went through everything with me , made it sound simple and was easy to talk to and understand , he was friendly and if I need anything I will definitely call him again
I 100% recommend them they as one of the points I found good is you donât get charged to make a change as some or most other companies do they werenât extremely expensive either and the cover is excellent
2026幎5æ13æ¥
èªçºçãªã¬ãã¥ãŒ
HomeLet ããã®åç
Thank you so much for taking the time to leave this wonderful review.
Iâm delighted to hear how helpful Adam was in setting up your home insurance - itâs great that he made everything clear, easy to understand and was so friendly and approachable. Weâre really pleased youâre happy with the level of cover, the pricing, and the flexibility around making changes to your policy.
Weâll make sure your lovely feedback is passed on to Adam - it will mean a lot to him. Enjoy your new home, and if you need anything in future, weâll be here to help.
Rental guarantee insurance
A good product well explained by Rosa Johnson who offered excellent customer service
2026幎5æ12æ¥
èªçºçãªã¬ãã¥ãŒ
HomeLet ããã®åç
Thank you so much for taking the time to leave this review.
Iâm really pleased to hear youâre happy with the rent guarantee
product and that Rosa explained everything clearly while providing
excellent service. Weâll make sure your kind feedback is passed on to
her - it will mean a lot.
Excellent service fully understood whatâŠ
Excellent service fully understood what i was saying and fully explained everything to me so I understood everything
2026幎5æ12æ¥
èªçºçãªã¬ãã¥ãŒ
HomeLet ããã®åç
Thank you so much for your lovely feedback.
Iâm really pleased to hear you felt fully listened to and that
everything was clearly explained. Itâs great to know you came away with
a full understanding. Thank you for taking the time to share your
experience.
Connor Smith is very helpful andâŠ
Connor Smith is very helpful and patient. Since my first language is not Englishe, he explained everything to me in detail.
2026幎5æ8æ¥
èªçºçãªã¬ãã¥ãŒ
HomeLet ããã®åç
Thank you for sharing your experience. Weâre so glad to hear that Connor was helpful and patient, and that he took the time to explain everything clearly. We truly appreciate your feedback and are always here to support you.
As I prepared a quote online theâŠ
As I prepared a quote online the phonecall with Adam key went very smoothly. He listened to my concerns and offered advice around them to get me the best deal possible thank you
2026幎5æ5æ¥
èªçºçãªã¬ãã¥ãŒ
HomeLet ããã®åç
We appreciate you taking the time to leave this review. Itâs great to hear that Adam provided clear advice and support while helping you prepare your quote. Ensuring our customers feel heard and wellâinformed is a top priority, and weâre glad that came through.
Thank you again for choosing us.
The Helpful Staff member called, " Lauren Loake. " I just wanted to tell HomeLet PropertyâŠ
I just wanted to tell HomeLet Property Insurance company.. That l had the pleasure to have " Lauren Loake " as My Home Insurance Executive Advisor [ Policy :-# PHLI 80*****/01 ]. She was so Polite, Helpful, Knowledgeable on the Policy details and gave Me a 1st Class Customer Experience, 5*, 10/10 Score for information given.
I would definitely recommend her as a ' Go To ' Home Insurance Executive Advisor. Needless to say, l Paid My yearly bill / fee for Home Cover !!
Thank You again Lauren, for making Me feel valued and welcome. I am happy to be with HomeLet.
Kind regards,
Mr. Marcus Hawkins, Customer.
2026幎5æ7æ¥
èªçºçãªã¬ãã¥ãŒ
HomeLet ããã®åç
Thank you for taking the time to share such a detailed and positive review. Weâre delighted to hear that Lauren provided a firstâclass experience, with polite, helpful and knowledgeable support on your policy, and that you felt valued and welcome throughout. Itâs great to know youâre happy with your cover and would recommend Lauren as a âgo toâ advisor. Weâll make sure your wonderful feedback and 5* rating are passed on to Lauren and the team.
Excellent service
Adam was really helpful in explaining everything and answering any questions i had regarding my new policy great service
2026幎5æ7æ¥
èªçºçãªã¬ãã¥ãŒ
HomeLet ããã®åç
Thank you for taking the time to leave this review. Weâre really
pleased to hear that Adam was helpful in explaining everything and
answering your questions about your new policy. Itâs great to know you
felt you received a great service. Weâll be sure to pass your kind
feedback on to Adam and the team.
Easy to sort home insurance as HomeletâŠ
Easy to sort home insurance as Homelet have a great customer service team whom you can speak to quickly and easily by telephone. Today Rachel Harvey was very helpful, efficient and patient. Thank you Homelet.
2026幎5æ5æ¥
èªçºçãªã¬ãã¥ãŒ
HomeLet ããã®åç
Thank you for taking the time to leave this review. Weâre delighted to hear that you found it easy to arrange your home insurance and that you were able to speak with our team quickly by telephone. Itâs great to know Rachel was helpful, efficient and patient throughout your call. Weâll make sure your kind feedback is passed on to Rachel and the rest of the team at HomeLet.
Excellent Customer Service
I called regarding clarity on the changes of my policy, the operator I spoken to wad Enoch Biney and not only was he informative, he was very professional with a calm demeanour over the phone.
He answered the questions I asked and explained it very clearly, thus putting my mind at ease.
2026幎5æ6æ¥
èªçºçãªã¬ãã¥ãŒ
HomeLet ããã®åç
Thank you for taking the time to share this feedback. Weâre really
pleased to hear that Enoch was informative, professional and calm when
explaining the changes to your policy, and that his clear answers helped
put your mind at ease. Weâll be sure to pass your kind comments on to
Enoch and the team.
Helpful, efficient & friendly
Valentin was very polite, helpful & gave me a callback at the time I needed. Cheaper insurance than Iâve been offered to homes previously and he explained everything in good detail.
2026幎5æ6æ¥
èªçºçãªã¬ãã¥ãŒ
HomeLet ããã®åç
Thank you for taking the time to leave this review. Weâre delighted
to hear that Valentin was polite, helpful, and able to call you back at
a time that suited you, as well as finding you cheaper insurance than
youâve had before. Itâs great to know his clear explanations helped you
feel confident in your cover. Weâll make sure your kind feedback is
passed on to Valentin and the team.
Poor workflow in the Homelet Portal
My student son's rental agent is using the Homelet portal for onboarding checks and it is the most poorly designed tenant onboarding platform that I have ever come across. For his house-share there are 6 tenants and 6 guarantors. My son and I could see when our own checks were complete, but there was no visibility of the progress for the other parties. We were completely reliant on the estate agent to send out emails listing the missing information (they only did that intermittently, so we had to prod them for updates). Even then the mixed communication channels meant some of the parties got confused about whether they should be replying to the emails with the information attached or uploading it to the portal, which further slowed things down.
When all the checks were eventually complete, all parties were asked to sign the agreement at the same time. This was poor workflow, because the tenants couldn't actually physically sign until all the guarantors had signed. Although it was mentioned in the prompt, they were confused about it. Even when all the guarantors had signed, the tenants received no further prompt to sign the contract, so how were they supposed to know? It was also impossible to track who hadn't signed because as soon as you've signed you lose access to the partially signed document and don't see the other signatures that have been added.
2026幎5æ5æ¥
èªçºçãªã¬ãã¥ãŒ
HomeLet ããã®åç
Thank you for sharing this detailed feedback, and Iâm really sorry
for the experience you and your son have had with the onboarding portal.
We take your comments very seriously, particularly around lack of
visibility, confusing communication, and the signing workflow. If youâre
comfortable doing so, please could you provide a few further details
(such as your full name or reference number of the application) so we can look into this specific case in more
detail. Please email the details to customer.experience@homelet.co.uk or complete the information request via Trustpilot. Many thanks Jo - HomeLet Customer Experience Team
Excellent service from start to finish
Excellent service from start to finish. Adam Key made the whole process simple, clear, and completely stress-free. He found me a very competitive price, and I now have real peace of mind knowing my home is properly covered. I would highly recommend both Adam and the service.
2026幎5æ5æ¥
èªçºçãªã¬ãã¥ãŒ
HomeLet ããã®åç
Thank you for sharing this wonderful feedback. Weâre delighted to hear that Adam was able to make the whole process simple and stressâfree, and that he found you a competitive price that gives you real peace of mind. Itâs great to know youâd highly recommend both Adam and the service. Weâll be sure to pass your kind comments on to him and the team.
Great service with quick and neat info
Very happy with the service by Connor Smith, approaching with quick and neat information I need to know about insurance during tenancy, explaining the details clearly, and answering my questions promptly.
2026幎5æ5æ¥
èªçºçãªã¬ãã¥ãŒ
HomeLet ããã®åç
Thank you for taking the time to leave this review. Weâre really
pleased to hear that Connor provided you with clear, concise information
about your insurance during the tenancy and was able to answer your
questions promptly. Itâs great to know youâre happy with the service you
received. Weâll make sure your kind feedback is passed on to Connor and
the team.
Long tedious checks
Long tedious checks, full of irrelevant questions.
Instead, they should have focused in the basics: a) Do you have enough money to pay the rent? b) Do you have your visa/citizenship/permanent status/etc?
And by the end of the process they also used the occasion to try to sell you insurance by trying to trick you into thinking it's mandatory or you wouldn't get the rent, or something. Predating on the vulnerable.
2026幎1æ2æ¥
èªçºçãªã¬ãã¥ãŒ
HomeLet ããã®åç
Thank you for taking the time to share your feedback. Weâre sorry to hear that your experience didnât meet expectations, and weâd really like to understand more about what happened so we can look into this properly.
The referencing process does require certain checks, but the concerns youâve raised â particularly around the relevance of questions and how insurance was presented â are important for us to investigate.
If youâre willing, please could you share a few more details with us, such as the address of the property you were applying for or the reference number of your application? This will help us review your case accurately and address the issues youâve highlighted.
Thank you again for bringing this to our attention. Weâd appreciate the chance to look into it further.
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