We’ve recently completed on our new home with Homemade Homes, and I just wanted to share how positive our experience has been, especially thanks to Halima. From start to finish, Halima was incr... もっと見る
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Halima, Lucy and Virginia have all been an absolute pleasure to deal with. They respond to email, communicate well and answered every question I had. Nothing was too much bother.
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Overall, my experience had some stressful moments during the process, but I would still like to thank Halima for her communication and support throughout. Buying a home can be overwhelming, esp... もっと見る
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It's currently very early stages in my purchase, but I would like to say that two of the Homemade Homes staff have been amazing - Lucy and Mubasher, who have been responsive and helpful over pho... もっと見る
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企業情報
Homemade Homes について
当該企業による記述
We are Homemade Homes the experienced property sales team within Accent Housing. Homemade Homes by Accent is a brand name for the sale of homes owned by Accent Housing Limited and Accent Homemade Limited.
We specialise in Shared Ownership, another way to buy your home. You buy a percentage and pay rent on the rest. We own just part of it – but you’re living there, you decorate it and decide when to sell.
Buying a percentage means a smaller deposit and a smaller mortgage. It’s a sooner first step on the ladder for lots of people. Usually, you can carry on buying further shares to own it 100%.
Buying a share means you need a lower mortgage and deposit than purchasing a property outright. This makes it a cost-effective way to own your own home and ideal for first-time buyers. Shared Ownership usually works out less per month than renting privately.
We want to be ‘with you for your journey’, whether that is helping you to take the first step onto the housing ladder or helping you search for a new home, we will be right there with you.
We have Shared Ownership homes across the country, from Surrey to Yorkshire and have helped hundreds of people fulfil their home ownership ambitions. We offer new and resale Shared Ownership homes as well as helping our current customers buy more of their home or sell it when they want to move on.
連絡先
3rd Floor Scorex House, 1 Bolton Road, BD1 4AS, Bradford, 英国
- 0345 678 0552
- info@homemadehomes.com
- homemadehomes.com
4.4
優良
193件のレビュー
ネガティブなレビューの 100％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
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Great service from the whole team!
The team (Ash, Josh and Lucy) made this all so simple and easy for me, regular updates and great whenever I had any questions regarding progress or the property itself.
2023年7月7日
自発的なレビュー
Homemade Homes からの回答
Thank you so much for taking the time to share your wonderful experience with our team Jack. We greatly appreciate your kind words and five-star rating on Trustpilot.
It's truly delightful to hear that our team, including Ash, Josh, and Lucy, provided you with exceptional service. Making the process simple and easy is our top priority, and we're thrilled to know that we achieved that goal for you.
We believe clear communication is vital during the home buying process, and we're glad to hear that our team provided you with regular updates.
We wish you the best in your new home.
Fantastic Service!
I was so nervous as I am a first time buyer and didn’t know what to expect, but the staff at homemade homes made the whole process as quick and painless as possible!! Many thanks to Ash and Lucy in particular! Staff are so friendly and helpful. Cannot wait to complete the purchase in a few weeks and get the keys to our new house.
2023年7月4日
自発的なレビュー
Homemade Homes からの回答
Thank you so much for leaving us a review.
We understand that buying a home can be nerve-wracking, but we strive to create a smooth and enjoyable journey for our customers. We’re really looking forward to see you complete the purchase in a few weeks and hand over the keys to your new home! Congratulations in advance on this significant milestone!
Excellent service so far in the…
Excellent service so far in the process. Always kept up to date every step of the way - supportive - helpful- efficient 🤩
2023年6月26日
Homemade Homes からの回答
Thank you so much for your glowing review! We’re thrilled to hear that you’ve had an excellent experience with our service. Keeping our customers informed and providing support every step of the way is our top priority. We appreciate your kind words and look forward to continuing to serve you efficiently. 🌟
The updates were great
The updates were great. The only bad thing I would say is that rather than a bun fight with other potential buyers going off to all get financially agreed etc, it would work much better if they worked down from the list & give the chance to whoever was first on the list & then move down should they not get approved etc.
2023年6月22日
Homemade Homes からの回答
Thank you so much for taking the time to leave us a five-star review! We're thrilled to hear that you enjoyed the updates. Your feedback regarding the buying process is greatly appreciated, and we understand your concerns about potential buyers competing and going through the financial approval process simultaneously.
While we strive to ensure a fair and efficient experience for all interested buyers, we acknowledge that there may be room for improvement in our approach. We appreciate your feedback, as it helps us identify areas where we can make positive changes to improve our services. If you have any further suggestions or questions, please don't hesitate to reach out.
Ash and Josh
I would like to make all aware of 2 of your staff members called Ash and Josh. They have been amazing with every contact I have had with them, for several reasons: They are both, approachable, friendly, knowledgeable, professional, caring and compassionate. They are credit to your company and I hope that they are valued within your company because they deserve it! They have a whatever it takes attitude and will go far in life.
2023年6月22日
自発的なレビュー
Homemade Homes からの回答
Thank you for your glowing review! We appreciate your kind words and are thrilled to hear about your positive experiences with Ash and Josh. They truly embody our values of approachability, friendliness, knowledge, professionalism, care, and compassion. We take pride in having dedicated team members like them who go above and beyond to ensure exceptional customer service. Rest assured, Ash and Josh are highly valued and we make sure to recognise their outstanding contributions. We’re grateful you appreciate the efforts of our amazing team.
Trustworthy and reliable
We appreciate all your efforts, sometimes way beyond what was expected and in the process of buying a house, we feel we’ve made a friend . Thank you so much for your time, energy and professionalism. Please and please contact Homemade Homes.
2023年6月20日
自発的なレビュー
Homemade Homes からの回答
Thank you for your positive review! We appreciate your kind words and are grateful for the opportunity to assist you in buying your house. It has been a pleasure working with you, and we are glad that our efforts have exceeded your expectations.
First time buyers joy
Since showing interest in the property we have been kept upto date with the process every step. Regardless of how many silly first time buyer questions we asked they was alway happy to help.
2023年6月15日
Homemade Homes からの回答
Thank you so much for your glowing five-star review Tony. We’re thrilled to hear that your first-time home buying experience was filled with joy. It’s our priority to keep you informed at every step of the process, and we’re always here to address any questions you may have, no matter how silly they may seem. We appreciate your trust in us and are grateful for the opportunity to assist you. Congratulations on your new home!
Brilliant service
Lucy at Homemade has been absolutely brilliant. The whole process has been very smooth.
2023年5月16日
自発的なレビュー
Homemade Homes からの回答
Thank you so much for your five-star review! We’re thrilled to hear that Lucy provided you with brilliant service and that the whole process went smoothly. We appreciate your kind words.
Homemade Homes からの回答
We’re delighted to hear that you had a fantastic experience. Providing friendly and prompt service is a top priority for us, and we’re glad we could meet your expectations from start to finish. We appreciate you taking the time to write a review, the team will be very happy to hear your feedback.
Joshua and Lucy have been fantastic in…
Joshua and Lucy have been fantastic in getting things done efficiently and always with a smile! (from what I can hear on the other side of the phone). Buying a house is a stressful experience as it is but with their reassurance and countless responses to my questions, I couldn't imagine a better team to work with.
2023年5月22日
自発的なレビュー
Homemade Homes からの回答
Thank you so much for taking the time to leave such a wonderful five-star review! We’re thrilled to hear that Joshua and Lucy were able to provide you with efficient and cheerful service throughout your house-buying journey. We understand that purchasing a home can be a stressful experience, and we’re glad that their reassurance and prompt responses to your inquiries made a positive impact.
Once again, we appreciate your feedback and your choice to buy with us. Should you have any further questions or require assistance in the future, please don’t hesitate to reach out. We’re here to make your home-buying experience as smooth and enjoyable as possible.
Couldn’t recommend this company enough
Couldn’t recommend this company enough. Smooth sailing all the way. Dealt with Lucy, Josh and Ash and all I can say is very professional
2023年5月16日
自発的なレビュー
Homemade Homes からの回答
Thank you so much for taking the time to share your wonderful experience with us! We truly appreciate your kind words and the five-star rating on Trustpilot.
Our team takes great pride in delivering exceptional service, and it's gratifying to know that Lucy, Josh, and Ash made a positive impact on your experience. They are indeed dedicated professionals who strive to provide our customers with the highest level of professionalism.
Ash and Charlotte are hidden gems!
Ash was my main point of contact throughout the initial enquiry to the purchase of my home. He was efficient in replying to my emails, friendly, answered every stupid question I thought of and was there when I needed him to assist with everything. He went out of his way to help me when I was getting frazzled with the documents and made the process very easy.
Charlotte has also been amazing in the final part of my purchase. Very friendly and kind, really made life very easy for me, especially as I was in unknown territory and really needed help and support.
Thanks to both of you for helping me get the house I wanted. I’m so grateful xx
2023年5月15日
自発的なレビュー
Homemade Homes からの回答
Thank you so much for your incredible five-star review! We are thrilled to hear about your positive experience with our team, especially with Ash and Charlotte. They embody our commitment to providing exceptional customer service and making the home buying process as smooth as possible.
We're delighted to know that Ash was there for you every step of the way, promptly addressing your emails and patiently answering all your questions, no matter how small they seemed. Going above and beyond to assist you when you were feeling overwhelmed with the documents is a testament to his dedication and passion for helping our customers like you.
We're also glad to hear that Charlotte was able to support you in the final stages of your purchase, providing kindness, and making sure you felt comfortable throughout the process. We understand how important it is to have a trustworthy and supportive team by your side, especially when venturing into unfamiliar territory!
We sincerely appreciate your trust in us and are grateful for the opportunity to be a part of this milestone in your life. Should you ever need any assistance in the future or have any further questions, please don't hesitate to reach out. We are always here to help.
They are there for you
They are there for you. Easy communication and comprehensive care from them side. Strongly recommend.
2023年5月11日
Homemade Homes からの回答
Thank you so much for taking the time to leave us a fantastic five-star review on Trustpilot! We are absolutely thrilled to hear about your positive experience.
Providing exceptional customer care and easy communication has always been our top priority, and we're delighted that we were able to meet your expectations.
Your recommendation means the world to us! We are committed to delivering the highest level of service and care to our customers, and your endorsement reinforces our efforts. We truly appreciate your kind words.
We had a nervous wait but once we had a…
We had a nervous wait but once we had a plot available things moved very quickly. E sign is straight forward. Looking forward to moving into our new house at Mill View Ramsey
2023年5月9日
Homemade Homes からの回答
Thank you for taking the time to leave us such a wonderful five-star review on TrustPilot. We are thrilled to hear that you had a positive experience with our service and that things moved quickly for you once your preferred plot became available.
We are glad that our E-sign process was straightforward for you, and we hope that it helped to make the process more efficient and stress-free. We are excited to hear that you are looking forward to moving into your new house at Mill View Ramsey, and we wish you all the best in your new home.
Treated with contempt
I showed interest in a property over a weekend, followed this up by calling agent every day the following week, could never speak to person dealing with this property, her colleagues kept saying she'd call back....NEVER called back. I was clearly not the only one being ignored as property owner started using another agency because of this incompetence, by the time someone eventually told me about this it was too late to view/put an offer on the place because there was already one made by someone else. I will NEVER use Homemade in future. Only reason this got 2 and not 1 star is because of the agents colleagues who eventually told me part of the situation.
I have read Homemades response and am not surprised they now want to apologise and show concern for a situation that is utterly beyond redemption for me, but is now online for everyone else to see. Property I was after was in Camberley.
2023年4月28日
自発的なレビュー
Homemade Homes からの回答
Thank you for taking the time to leave your feedback about your recent experience with Homemade Homes. We are very sorry to hear about the difficulties you experienced in trying to secure a property. We understand how frustrating it can be when communication falls short, especially when trying to make such an important decision. This is not the level of service that we strive to provide our customers, and we take your feedback very seriously. We would like to apologise for any inconvenience caused.
We would like to assure you that we will address the concerns raised and we hope that you will give us another chance to serve you in the future.
If you would like to discuss this further or require any assistance with your search for a home, please do not hesitate to contact us on 0345 678 0552.
Very helpful!!
2023年4月3日
Homemade Homes からの回答
Thank you so much for taking the time to write this review and sharing your positive experience with us! We're thrilled to hear that our team was able to provide you with helpful support.
We take great pride in providing excellent customer service and it's always rewarding to receive feedback like yours. We'll be sure to share your comments with our team, as we know they'll be delighted to hear it.
Dedication
I started the process of shared ownership on a new build in Feb 23 & was unlucky to not obtain my 1st choice, however Ash pulled out all the stops to ensure I was able to get another house on their development and I now have a reserved property. If I had any questions I would always be contacted & likewise with any updates I am kept informed. Great service & helpful employees within this company
2023年3月17日
Homemade Homes からの回答
Hello David. Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that you're happy with the service you received from us, and we're glad that we were able to help you find a new home.
We pride ourselves on providing great customer service, so we're delighted to hear that you found our Ash and others to be helpful and responsive to any queries or concerns you had. Our team works hard to ensure that our customers are kept up-to-date throughout the buying process, so we're pleased that you felt informed every step of the way.
Once again, thank you for your kind words and for choosing us for your shared ownership needs. We look forward to welcoming you to your new home soon!
Ash Baldwin Making today great!
Ash Baldwin has been absolutely fantastic. I have had a few queries as this will be our first time using Shared Ownership and completely unsure of the process. Every time I’ve spoken with Ash he has been incredibly patient and understanding. Ash has taken the time to make sure I fully understand the next steps. Looking forward to going through this process and hopefully the outcome is what we are looking for, if not it’s been a pleasure having Ash to help us.
2023年3月9日
自発的なレビュー
Homemade Homes からの回答
Thank you for sharing your positive experience with us on TrustPilot. We're thrilled to hear that Ash has been helping you with your queries regarding Shared Ownership.
We understand that the process of buying a home through Shared Ownership can, at times, be overwhelming and confusing, especially for first-time buyers.
That's why we're committed to providing our customers with the best support possible, and we're delighted that Ash has been able to make your journey a smoother one.
We're confident that Ash's patience and understanding will continue throughout the rest of your journey and that you'll have a successful outcome. If for any reason the outcome isn't what you're looking for, we'll still be here to support you.
Thank you for choosing Homemade Homes and please don't hesitate to reach out if you need any further assistance.
Lucy was an exemplary employee..very…
Lucy was an exemplary employee..very accommodating and understand our needs…She is outstanding and the whole team charllote, Josh and the staff i forgot his name on the day of completion..Outstanding service!Superb!!!! Thank You! -Mr & Mrs Austria 11 Barnard Way MK.
2023年2月24日
自発的なレビュー
Homemade Homes からの回答
Thank you for taking the time to leave us a fantastic five-star review on Trustpilot! We are thrilled to hear that you had such a positive experience with our team, especially Lucy, Charlotte, Josh, and the rest of our team. We are delighted to know that Lucy was exemplary, accommodating, and understood your needs, and that our team provided outstanding service during your time with us.
We appreciate your kind words and feedback, as it motivates us to continue providing excellent customer service and ensures that we maintain the high standards we set for ourselves. We are also pleased to know that we could make your experience with us a positive one.
Thank you once again for choosing us and for taking the time to leave such a wonderful review. We wish you the best in your new home.
Would 100% recommend
After a long and stressful process as first time buyers, my partner and I have finally received the keys to our new home.
I can’t put into words how supported we have felt by Homemade homes, in particular by Charlotte Swan. She has kept us updated throughout the process, with emails and calls- sometimes even multiple times a day. Charlotte has been the main driver of our purchase, chasing people and pushing for things to be done. Her and the whole team are amazing and I can’t recommend them enough.
If you are a nervous first time buyer, give Homemade homes a go!
2023年2月14日
自発的なレビュー
Homemade Homes からの回答
Thank you Marta for taking the time to share your positive experience with Homemade homes and for your five-star review! We are thrilled to hear that you and your partner felt supported throughout the buying process, especially as first-time buyers. It is wonderful to hear that Charlotte and the whole team provided you with frequent updates and went above and beyond to ensure that everything was progressing smoothly. We are glad to have played a part in helping you achieve your dream of homeownership. Thank you for recommending us to others and we wish you all the best in your new home!
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