My engineer Lee, went above and beyond! Not only providing a top quality hassle and stress-free service but was lightning fast as well! A happy outgoing cheerful manner that would brighten up anyone's... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Absolutely fantastic. The engineer not only kept me informed about his arrival time but he was a thorough professional. He explained things to me and serviced the boiler very well taking his time unli... もっと見る
企業が回答しました
Highly discouraged! A GAS engineer visited my home and, without my knowledge, contacted the gas network to shut off supply. He flagged a POC without conducting a thorough check. His actions were both... もっと見る
企業が回答しました
Job ref. 958500-1 Arrived on time. Fitter was polite and respectful of property. Work finished in good time. Didn’t do unnecessary work and gave good advice about preventative measures which we took... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
WE DELIVER A helpline that can provide your customers with access to help when a home emergency occurs. We can apply our expertise in all types of home emergency situations and put your clients at ease. WE OPERATE A customer service centre 24 hours a day, 365 days a year, and maintain a network of qualified service engineers, we have also partnered with most manufacturers service engineers at reduced rates. This enables us to achieve a high ‘first time fix rate’ and reduces your claims exposures. OUR PROPOSITION Includes a ‘first notification of loss service’ through to ‘full claims management’. We believe that customer communication and claims resolution is one of the most important processes in the claims-resolution lifecycle. This philosophy is enhanced by gaining customer feedback and rating our service contractors accordingly. We will only use the best service contractors who are presentable, professional, have been trained to a high level and those who have been given consistent high ratings by our customer feedback. OUR CLAIMS PROCESS INVOLVES Capture of key data in the first call Claims Validation Routing to OEM or Sub Contractor Network Within Agreed SLA’S Keeping Communication Open With the Engineer and Customer Gaining Customer Feedback Validate Contractor Invoices Live Claims Tracking & Reporting OUR CLAIMS PROCESS IN A SNAPSHOT This approach has resulted in us investing in a live claims capture and tracking software. This technology has been designed in house after listening to customer feedback and trades people. It is available to tradespeople as an App which streamlines the claims process and assists our staff and tradespeople in delivering and excellent service by placing the customer at the heart of all of our services. OUR TARGET PARTNERS Our Target Partners Energy Providers Insurance Companies Off Gas Grid Suppliers Utility Companies OEM’S Housing Associations & Local Councils Resident Management Companies
連絡先
Queen Street 24, M2 5HX, Manchester, 英国
- 03339962360
- info@homeresponse360.co.uk
- homeresponse360.co.uk
4.3
優良
1199件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
HOME RESPONSE 360 からの回答
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
On time polite and efficient
2023年7月28日
自発的なレビュー
HOME RESPONSE 360 からの回答
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Very efficient
My boiler service was brought forward as there was an engineer in the area. Brilliant service. Clean, tidy and friendly.
2023年7月24日
自発的なレビュー
HOME RESPONSE 360 からの回答
Dear Adrienne,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
Charlie the engineer was great
Charlie the engineer was great, very polite and professional. Would recommend to anyone!
2023年7月21日
自発的なレビュー
HOME RESPONSE 360 からの回答
Dear Tim,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Charlie's manager receives this feedback so that he gets the praise that he deserves.
Kind Regards,
Home Response 360
HOME RESPONSE 360 からの回答
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Excellent service
Excellent service. My home boiler was serviced quickly and efficiently. The engineer doing the service was very friendly and knowledgeable and completed the service quickly and neatly.
2023年7月18日
自発的なレビュー
HOME RESPONSE 360 からの回答
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
Very happy customer …
I am more than delighted with this company, arrived exactly when they said they would,very efficient workers, extremely polite, and considerate, highly recommended,
2023年7月17日
自発的なレビュー
HOME RESPONSE 360 からの回答
Hi Diane,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
The engineer was top class at his job…
The engineer was top class at his job and explained everything to me.
2023年7月14日
自発的なレビュー
HOME RESPONSE 360 からの回答
Dear William,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
Good service!
2023年7月16日
自発的なレビュー
HOME RESPONSE 360 からの回答
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home response 360
Professional And polite
2023年7月17日
自発的なレビュー
HOME RESPONSE 360 からの回答
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Good service done on the boiler
Good service done on the boiler. Got a call 30 mins before engineer arrived. He was polite and tidy and got the service done as well as putting inhibitor in for me. I think his name was Alexander. Good job. Well done!
2023年7月13日
自発的なレビュー
HOME RESPONSE 360 からの回答
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Alexander's manager receives this feedback so that he gets the praise that he deserves.
Kind Regards,
Home Response 360
Friendly and efficient engineer, quick, professional and efficient boiler service
received a call on the Wednesday to remind me the free service was due, engineer arrived on Thursday after calling me 1/2 hour in advance to say i was next, all completed in an efficient and professional way. A*
2023年7月12日
自発的なレビュー
HOME RESPONSE 360 からの回答
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Rescue 360
Excellent very polite and friendly service
On time very polite and friendly I'm very happy with the gentleman who serviced my boiler.
2023年7月11日
自発的なレビュー
HOME RESPONSE 360 からの回答
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
His work was first class
2023年7月10日
自発的なレビュー
HOME RESPONSE 360 からの回答
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
HOME RESPONSE 360 からの回答
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Gaurav pal is an excellent
Gaurav pal is an excellent, this a second time he visited my house, real gentleman, always very friendly/ pleasant and knows is jib very well ,I'll give him 5 star ⭐️
2023年7月7日
自発的なレビュー
HOME RESPONSE 360 からの回答
Dear Arshad,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Gaurav's manager receives this feedback so that he gets the praise that he deserves.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
Home rescue 360
HOME RESPONSE 360 からの回答
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
Home Response 360
Great experience
Great experience. Had to call a couple of times. Same engineer came out as he covers this area. Great guy finished the job and made sure everything was fine.
2023年6月28日
自発的なレビュー
HOME RESPONSE 360 からの回答
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24/7 Home Rescue
HOME RESPONSE 360 からの回答
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24/7 Home Rescue
The engineer craig was very courteous…
The engineer craig was very courteous and professional and completed the service with a smile. Very happy with the service.
2023年6月26日
自発的なレビュー
HOME RESPONSE 360 からの回答
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
Home Rescue 360
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。