My engineer Lee, went above and beyond! Not only providing a top quality hassle and stress-free service but was lightning fast as well! A happy outgoing cheerful manner that would brighten up anyone's... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Absolutely fantastic. The engineer not only kept me informed about his arrival time but he was a thorough professional. He explained things to me and serviced the boiler very well taking his time unli... もっと見る
企業が回答しました
Highly discouraged! A GAS engineer visited my home and, without my knowledge, contacted the gas network to shut off supply. He flagged a POC without conducting a thorough check. His actions were both... もっと見る
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Job ref. 958500-1 Arrived on time. Fitter was polite and respectful of property. Work finished in good time. Didn’t do unnecessary work and gave good advice about preventative measures which we took... もっと見る
企業が回答しました
企業情報
さまざまな外部ソースから提供された情報
WE DELIVER A helpline that can provide your customers with access to help when a home emergency occurs. We can apply our expertise in all types of home emergency situations and put your clients at ease. WE OPERATE A customer service centre 24 hours a day, 365 days a year, and maintain a network of qualified service engineers, we have also partnered with most manufacturers service engineers at reduced rates. This enables us to achieve a high ‘first time fix rate’ and reduces your claims exposures. OUR PROPOSITION Includes a ‘first notification of loss service’ through to ‘full claims management’. We believe that customer communication and claims resolution is one of the most important processes in the claims-resolution lifecycle. This philosophy is enhanced by gaining customer feedback and rating our service contractors accordingly. We will only use the best service contractors who are presentable, professional, have been trained to a high level and those who have been given consistent high ratings by our customer feedback. OUR CLAIMS PROCESS INVOLVES Capture of key data in the first call Claims Validation Routing to OEM or Sub Contractor Network Within Agreed SLA’S Keeping Communication Open With the Engineer and Customer Gaining Customer Feedback Validate Contractor Invoices Live Claims Tracking & Reporting OUR CLAIMS PROCESS IN A SNAPSHOT This approach has resulted in us investing in a live claims capture and tracking software. This technology has been designed in house after listening to customer feedback and trades people. It is available to tradespeople as an App which streamlines the claims process and assists our staff and tradespeople in delivering and excellent service by placing the customer at the heart of all of our services. OUR TARGET PARTNERS Our Target Partners Energy Providers Insurance Companies Off Gas Grid Suppliers Utility Companies OEM’S Housing Associations & Local Councils Resident Management Companies
連絡先
Queen Street 24, M2 5HX, Manchester, 英国
- 03339962360
- info@homeresponse360.co.uk
- homeresponse360.co.uk
4.3
優良
1199件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
HOME RESPONSE 360 からの回答
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
Home Response 360
Phone answered after 3 rings
Phone answered after 3 rings, choices very simple, answered again within 3 rings,appointment made,received text confirming appointment,engineer called 20 minutes before arrival. Completed repair efficiently and explained how the problem occurred and what he did to resolve. Excellent service.
2023年6月22日
自発的なレビュー
HOME RESPONSE 360 からの回答
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
Engineer very friendly and professional…
Engineer very friendly and professional his name is Kevin
2023年6月22日
自発的なレビュー
HOME RESPONSE 360 からの回答
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Very happy customer
2023年6月22日
自発的なレビュー
HOME RESPONSE 360 からの回答
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home rescue 360
The engineer had a very friendly…
The engineer had a very friendly approachable manner.
He was very polite in his dealings with me and gave me a very good synopsis in regard to what he found in his inspection and service visit.
a credit to the company
2023年6月22日
自発的なレビュー
HOME RESPONSE 360 からの回答
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
Home rescue 360
engineer waa good
2023年6月21日
自発的なレビュー
HOME RESPONSE 360 からの回答
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home rescue 360
HOME RESPONSE 360 からの回答
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home rescue 360
Very polite quick and thorough gentleman
2023年6月21日
自発的なレビュー
HOME RESPONSE 360 からの回答
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home rescue 360
Very polite and professional service
2023年6月21日
自発的なレビュー
HOME RESPONSE 360 からの回答
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home rescue 360
100% quality work
2023年6月21日
自発的なレビュー
HOME RESPONSE 360 からの回答
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home rescue 360
HOME RESPONSE 360 からの回答
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24/7 Home Rescue
Great service and very polite gentleman
2023年6月15日
自発的なレビュー
HOME RESPONSE 360 からの回答
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Rescue 360
Good customer service and easy process…
Good customer service and easy process with booking and the engineer calling prior to the appointment.
2023年6月13日
自発的なレビュー
HOME RESPONSE 360 からの回答
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Kind Regards,
Home Response 360
Everything good engineer excellent…
Everything good engineer excellent everything explained
2023年6月12日
自発的なレビュー
HOME RESPONSE 360 からの回答
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a 247 Home Rescue customer.
Kind Regards,
24/7 Home Rescue
Boiler Service
Our Engineer (Joy) produced his ID at the door to my wife, he was very pleasant and put cover shoes on as soon as he came through the door, he thoroughly checked the boiler and gas meter.
2023年6月8日
自発的なレビュー
HOME RESPONSE 360 からの回答
Dear Mick,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Joy's manager receives this feedback so that he gets the praise that he deserves.
Kind Regards,
Home Response 360
HOME RESPONSE 360 からの回答
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
24/7 Home Rescue
Great friendly service
2023年6月1日
自発的なレビュー
HOME RESPONSE 360 からの回答
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home Response 360
The engineer was polite and respectful…
The engineer was polite and respectful and respected my property very clean worker. A asset to your company
2023年6月1日
自発的なレビュー
HOME RESPONSE 360 からの回答
Dear Carol,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Very polite and professional engineer
Very polite and professional engineer, had great respect for my property, very knowledgeable .
2023年6月1日
自発的なレビュー
HOME RESPONSE 360 からの回答
Dear,
Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.
Thanks for being a Home Response 360 customer.
Kind Regards,
Home Response 360
Very happy with everything
2023年6月1日
自発的なレビュー
HOME RESPONSE 360 からの回答
Hi,
We are so grateful for your kind words. Thanks for sharing your review with us and the community.
Kind Regards,
Home response 360
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