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HOME RESPONSE 360 レビュー 

1,199
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TrustScore 5段階評価の4.5

4.3

ガス設置サービス
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

My engineer Lee, went above and beyond! Not only providing a top quality hassle and stress-free service but was lightning fast as well! A happy outgoing cheerful manner that would brighten up anyone's... もっと見る

企業が回答しました

5つ星のうち5の評価

Absolutely fantastic. The engineer not only kept me informed about his arrival time but he was a thorough professional. He explained things to me and serviced the boiler very well taking his time unli... もっと見る

企業が回答しました

5つ星のうち5の評価

Highly discouraged! A GAS engineer visited my home and, without my knowledge, contacted the gas network to shut off supply. He flagged a POC without conducting a thorough check. His actions were both... もっと見る

企業が回答しました

5つ星のうち5の評価

Job ref. 958500-1 Arrived on time. Fitter was polite and respectful of property. Work finished in good time. Didn’t do unnecessary work and gave good advice about preventative measures which we took... もっと見る

企業が回答しました

企業情報

  1. ガス設置サービス
  2. ・
  3. ガス技術者
  4. ボイラー提供業者
  5. 電気工
  6. 配管工
  7. 防火サービス

さまざまな外部ソースから提供された情報

WE DELIVER A helpline that can provide your customers with access to help when a home emergency occurs. We can apply our expertise in all types of home emergency situations and put your clients at ease. WE OPERATE A customer service centre 24 hours a day, 365 days a year, and maintain a network of qualified service engineers, we have also partnered with most manufacturers service engineers at reduced rates. This enables us to achieve a high ‘first time fix rate’ and reduces your claims exposures. OUR PROPOSITION Includes a ‘first notification of loss service’ through to ‘full claims management’. We believe that customer communication and claims resolution is one of the most important processes in the claims-resolution lifecycle. This philosophy is enhanced by gaining customer feedback and rating our service contractors accordingly. We will only use the best service contractors who are presentable, professional, have been trained to a high level and those who have been given consistent high ratings by our customer feedback. OUR CLAIMS PROCESS INVOLVES Capture of key data in the first call Claims Validation Routing to OEM or Sub Contractor Network Within Agreed SLA’S Keeping Communication Open With the Engineer and Customer Gaining Customer Feedback Validate Contractor Invoices Live Claims Tracking & Reporting OUR CLAIMS PROCESS IN A SNAPSHOT This approach has resulted in us investing in a live claims capture and tracking software. This technology has been designed in house after listening to customer feedback and trades people. It is available to tradespeople as an App which streamlines the claims process and assists our staff and tradespeople in delivering and excellent service by placing the customer at the heart of all of our services. OUR TARGET PARTNERS Our Target Partners Energy Providers Insurance Companies Off Gas Grid Suppliers Utility Companies OEM’S Housing Associations & Local Councils Resident Management Companies

連絡先

4.3

優良

TrustScore 5段階評価の4.5

1199件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.3

すべてのレビュー

(1,199)

過去12か月のレビュー数: 2件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら
5つ星のうち5の評価

Really polite engineer clean work and…

Really polite engineer clean work and didn't take long he knew exactly what the problem was and fixed it without any issues.

2023年3月14日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a Home Response 360 customer.

Kind Regards,
Home Response 360

5つ星のうち5の評価

full of professionalism

full of professionalism. clean vehicle, technician very nice, polite. Wore shoe covers. I am very happy

2023年3月13日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a Home Response 360 customer.

Kind Regards,
Home Response 360

5つ星のうち5の評価

Excellent very professional

2023年3月13日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a Home Response 360 customer.

Kind Regards,
Home Response 360

5つ星のうち5の評価

Very efficient service

Sean arrived at the property in double quick time.
He sorted the leak and all is good
Would recommend
Thanks

2023年3月13日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Sean’s manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Response 360 customer.

Kind Regards,
24/7 Home Response 360

5つ星のうち5の評価

on time,friendly.cleaned up as wellfirstcall out

on time,friendly.cleaned up as well

2023年3月11日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a 247 Home Response 360 customer.

Kind Regards,
24/7 Home Response 360

5つ星のうち5の評価

Very tidy & knowledgeable Engineer

The service was brought forward 2 months.
The engineer arrived in good time after phoning beforehand.
He was very knowledgeable & informative about new styles of boilers & heat pumps for the future, Michael was very much a people person.

2023年3月10日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a 247 Home Response 360 customer.

Kind Regards,
24/7 Home Response 360

5つ星のうち5の評価

Engineer was lovely

2023年3月9日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a Home Response 360 customer.

Kind Regards,
Home Response 360

5つ星のうち5の評価

Nadeem Zafar

Your engineer - Nadeem Zafar = was brilliant. His knowledge, manner and all round service was exceptional. Was very thorough, and took the time to explain things. Very well done!

2023年3月9日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a Home Response 360 customer.

Kind Regards,
Home Response 360

5つ星のうち5の評価

helpful very caring

He was very helpful very caring told me what he was doing and why very pleasant man thankyou

2023年3月8日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a Home Response 360 customer.

Kind Regards,
Home Response 360

5つ星のうち5の評価

Everything went smoothly engineer was…

Everything went smoothly engineer was polite and friendly 😀

2023年3月7日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a Home Response 360 customer.

Kind Regards,
Home Response 360

5つ星のうち5の評価

The engineer was thorough and…

The engineer was thorough and understood the problem and fixed
it efficiently from initial phone call to final fitting excellent

2023年3月6日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a Home Response 360 customer.

Kind Regards,
Home Response 360

5つ星のうち2の評価

Poor communication ... as usual!

I dealt with this company and the mother 24/7 home rescue for a few years. The work itself is satisfactory. Communication is non-existing!

As a landlord, I booked the annual boiler service and gas safety certificate for one of my properties and I asked customer service to speak to the tenant directly to book a convenient appointment. They promised to come back to me after speaking to the tenant with a confirmatory email for booking. This did not happen yet!

They did the same last time when they booked an appointment and the engineer attended the properties and the tenant was not there. They asked me for £30 for abortion fees.

To make things worse, most of the time, I have to chase them for the certificate after work completion.

2023年3月1日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Dear,

We are sorry for this bad experience. We aim to deliver a great customer experience and, on this occasion, can see that we have let you down.

We’ve tried to find your details in our systems so that we can investigate this further. Unfortunately, we cannot find that information.

Could you please share your reference number with us? That will enable us to investigate this further.

Thank you for giving us a chance to improve.

Kind Regards,
Home Rescue 360.

Updated 9/3/2023:

Hello,

We are sorry for this bad experience. We aim to deliver a great customer experience and, on this occasion, can see that we have let you down.

Your concern has been directed to the complaints team. They will investigate thoroughly and will get back to you asap. Kindly bear with us till then. Your cooperation with us would be a huge favor. Thank you for notifying us and helping us improve.

Kind Regards,
Home Rescue 360.

5つ星のうち5の評価

Engineers was polite and knowledgeable…

Engineers was polite and knowledgeable about his job

2023年3月1日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a Home Response 360 customer.

Kind Regards,
Home Response 360

5つ星のうち5の評価

Engineers visit

ID:930854
The engineer called to confirm his arrival. I informed him that sadly my family had experienced a bereavement the previous Sunday. He completed the works required in a professional, empathetic and caring manner. There was minimal noise and intrusion and he left our home in a tidy manner having corrected the problem. He is a true credit to your company, thank you he was very kind.

2023年3月1日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a Home Response 360 customer.

Kind Regards,
Home Response 360

5つ星のうち5の評価

Engineer was great.

2023年2月27日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Hi,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Kind Regards,
Home Response 360

5つ星のうち4の評価

The engineer was polite and helpful.

The engineer was polite and helpful.
It would be better if I could’ve booked a time slot rather than hang around all day

2023年2月27日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Hi,

Thanks for your review. We’re pleased that you were satisfied with the work of our engineer. That’s great to read.

Overall though it’s clear that we didn’t get everything right and we’ll ensure that we share this feedback with the right teams to make sure that we
improve.

Kind Regards,
Home Response 360

5つ星のうち5の評価

Great experience all around

The engineer carrying out tests for our gas safety certificate was professional and polite. He was efficient and explained what he was doing as he carried out his tests. He also tried to call me beforehand to inform me that he was en-route (I missed the call, but 247 HR left me a voicemail telling me he wasn't too far away) Great service all around.

2023年2月24日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Dear,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Kind Regards,
Home Response 360

5つ星のうち5の評価

Excellent boiler service

The boiler service was carried out thoroughly by Scott. He notified us in advance and arrived on time. Scott was pleasant and polite, keeping mess to a minimum and tidying away efficiently. He explained what he was doing and why during his inspection.

2023年2月24日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Scott’s manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Response 360 customer.

Kind Regards,
Home Response 360

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