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HOME RESPONSE 360 レビュー 

1,199
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TrustScore 5段階評価の4.5

4.3

ガス設置サービス
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

My engineer Lee, went above and beyond! Not only providing a top quality hassle and stress-free service but was lightning fast as well! A happy outgoing cheerful manner that would brighten up anyone's... もっと見る

企業が回答しました

5つ星のうち5の評価

Absolutely fantastic. The engineer not only kept me informed about his arrival time but he was a thorough professional. He explained things to me and serviced the boiler very well taking his time unli... もっと見る

企業が回答しました

5つ星のうち5の評価

Highly discouraged! A GAS engineer visited my home and, without my knowledge, contacted the gas network to shut off supply. He flagged a POC without conducting a thorough check. His actions were both... もっと見る

企業が回答しました

5つ星のうち5の評価

Job ref. 958500-1 Arrived on time. Fitter was polite and respectful of property. Work finished in good time. Didn’t do unnecessary work and gave good advice about preventative measures which we took... もっと見る

企業が回答しました

企業情報

  1. ガス設置サービス
  2. ・
  3. ガス技術者
  4. ボイラー提供業者
  5. 電気工
  6. 配管工
  7. 防火サービス

さまざまな外部ソースから提供された情報

WE DELIVER A helpline that can provide your customers with access to help when a home emergency occurs. We can apply our expertise in all types of home emergency situations and put your clients at ease. WE OPERATE A customer service centre 24 hours a day, 365 days a year, and maintain a network of qualified service engineers, we have also partnered with most manufacturers service engineers at reduced rates. This enables us to achieve a high ‘first time fix rate’ and reduces your claims exposures. OUR PROPOSITION Includes a ‘first notification of loss service’ through to ‘full claims management’. We believe that customer communication and claims resolution is one of the most important processes in the claims-resolution lifecycle. This philosophy is enhanced by gaining customer feedback and rating our service contractors accordingly. We will only use the best service contractors who are presentable, professional, have been trained to a high level and those who have been given consistent high ratings by our customer feedback. OUR CLAIMS PROCESS INVOLVES Capture of key data in the first call Claims Validation Routing to OEM or Sub Contractor Network Within Agreed SLA’S Keeping Communication Open With the Engineer and Customer Gaining Customer Feedback Validate Contractor Invoices Live Claims Tracking & Reporting OUR CLAIMS PROCESS IN A SNAPSHOT This approach has resulted in us investing in a live claims capture and tracking software. This technology has been designed in house after listening to customer feedback and trades people. It is available to tradespeople as an App which streamlines the claims process and assists our staff and tradespeople in delivering and excellent service by placing the customer at the heart of all of our services. OUR TARGET PARTNERS Our Target Partners Energy Providers Insurance Companies Off Gas Grid Suppliers Utility Companies OEM’S Housing Associations & Local Councils Resident Management Companies

連絡先

4.3

優良

TrustScore 5段階評価の4.5

1199件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

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4.3

すべてのレビュー

(1,199)

過去12か月のレビュー数: 2件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら
5つ星のうち5の評価

Good engineer

Good engineer. Very knowledgeable and polite. Really satisfied with the overall service

2023年5月2日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Hi,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Kind Regards,
Home Response 360

5つ星のうち5の評価

Engineer was very helpful and fixed the…

Engineer was very helpful and fixed the problem

2023年4月27日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Dear,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your feedback.

Thanks for being a Home Response customer.

Kind Regards,
Home Response 360

5つ星のうち5の評価

Very efficient engineer did my annual…

Very efficient engineer did my annual boiler service, checked everything and have good feedback to any questions I had.

2023年4月27日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Dear,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your feedback.

Thanks for being a Home Response customer.

Kind Regards,
Home Response 360

5つ星のうち5の評価

Highly recommended

Great service so could not have asked for more

2023年4月26日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Hi,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

Kind Regards,
Home Response 360.

5つ星のうち5の評価

Boiler Service

I had a boiler service arranged. The engineer called 30 minutes before and arrived on time. Found a small issue which he explained. He was very polite and professional.

2023年4月14日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Dear,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your feedback.

Thanks for being a Home Response customer.

Kind Regards,
Home Response 360

5つ星のうち5の評価

very clean tidy polite engineer who…

very clean tidy polite engineer who explained process

2023年4月21日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Dear,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your feedback.

Thanks for being a Home Response customer.

Kind Regards,
Home Response 360

5つ星のうち5の評価

The appointment was for the annual boiler service

The appointment was for the annual boiler service. The engineer was professional and knowledgeable and I would have no hesitation in having him back to do further boiler servicing for me in the future.

2023年4月13日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Dear,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your feedback.

Thanks for being a 247 Home Response customer.

Kind Regards,
Home Response 360

5つ星のうち5の評価

the engineer who called to service our…

the engineer who called to service our boiler ,was very friendly and respected our property and a credit to your company

2023年3月30日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a Home Response 360 customer.

Kind Regards,
Home Response 360

5つ星のうち5の評価

Engineer very polite and friendly quite…

Engineer very polite and friendly quite funny made the experience a pleasure

2023年3月23日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a Home Response 360 customer.

Kind Regards,
Home Response 360

5つ星のうち5の評価

Great service

I received a phone call yesterday morning and an engineer came in the afternoon. Very quick service. I was amazed. Michael McMullan the engineer has a great personality. I am new customer so I am very happy.

2023年3月24日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Michael’s manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Response 360 customer.

Kind Regards,
Home Response 360

5つ星のうち5の評価

Absolutely fantastic

Absolutely fantastic. The engineer not only kept me informed about his arrival time but he was a thorough professional. He explained things to me and serviced the boiler very well taking his time unlike others who rush. His name was Aqeel Arshad. Im not sure of surname but his first name was definitely akeel. Thanks mate, you were wonderful.

2023年3月23日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts. We will make sure that Aqeel’s manager receives this feedback so that he gets the praise that he deserves. Thanks for being a 247 Home Response 360 customer.

Kind Regards,
Home Response 360

5つ星のうち5の評価

A great engineer

A great engineer. Answered all my questions, was very easy to communicate to. Left the flat nice and tidy. Got everything done very quickly. Called me 35 minutes in advance to inform me of his visit.

2023年3月16日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a Home Response 360 customer.

Kind Regards,
Home Response 360

5つ星のうち5の評価

Service engineer was excellent

2023年3月15日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a Home Response 360 customer.

Kind Regards,
Home Response 360

5つ星のうち5の評価

He was very polite man and a hard working man

He was very polite man and hard working man

2023年3月16日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a Home Response 360 customer.

Kind Regards,
Home Response 360

5つ星のうち4の評価

Regular updates via e-mail and txt.

Regular updates via e-mail and txt.
Engineer phoned 10mins ahead of appointment to confirm en route.
Work completed quickly with minimum disruption.
Only problem was the original 10 hour slot for the appointment - needs to be between 08.00/13.00 or 13.00/18.00.

2023年3月16日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Dear,

Thanks for your review. We’re pleased that you were satisfied with the work of our engineer. That’s great to read.

Overall though it’s clear that we didn’t get everything right and we’ll ensure that we share this feedback with the right teams to make sure that we improve.

Kind Regards,
Home Response 360

5つ星のうち5の評価

Engineer was excellent second time I’ve…

Engineer was excellent second time I’ve had to claim and was even easier than the first time

2023年3月17日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a Home Response 360 customer.

Kind Regards,
Home Response 360

5つ星のうち5の評価

A brilliant engineer and very…

A brilliant engineer and very professional

2023年3月11日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a 247 Home Response 360 customer.

Kind Regards,
Home Response 360

5つ星のうち5の評価

Great service

Great service. Good reliable engineer

2023年3月15日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a 247 Home Response 360 customer.

Kind Regards,
Home Response 360

5つ星のうち5の評価

great service

great professional service by experienced engineer

2023年3月10日
自発的なレビュー
HOME RESPONSE 360 ロゴ

HOME RESPONSE 360 からの回答

Hi,

Thanks for sharing this review. We’re proud of the service that our engineers deliver and are really pleased to read your thoughts.

Thanks for being a Home Response 360 customer.

Kind Regards,
Home Response 360

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