Maroc Telecom レビュー 443

Morocco has one of the most expensive and lowest-quality internet services in the world.
Paying 400 MAD for only 100 Mbps is unacceptable in 2025.
I even contacted customer support because my internet speed was slow and I wasn’t receiving the full bandwidth.

They sent a technician to my home, but he didn’t even check anything properly. Instead of diagnosing the speed issue, he immediately started touching and sticking cables as if the problem was “disconnection”, even though my internet was never cutting off it was only slow.
This shows how unprofessional and low-quality the service is.
Countries like Turkey, France, and many others offer higher speeds at a much lower price.
Moroccan people deserve better internet. These prices and this level of service are abusive and unacceptable.

Le 124 enregistre la réclamation normalement, mais les services soi-disant techniques n'interviennent pas ou tardivement.
Le service est catastrophique.

Honestly, Maroc Telecom is becoming way too expensive. The prices keep going up, and the minimum cost for their fiber option is around 40 dollars for 100mega, which is really high. For this price, the service should be much better. It feels like customers are paying more and getting less. I hope they improve their prices and quality.

Service lamentable! J’ai attendu mon tour avec mon ticket à l’agence de Kenitra Ouled oujih, le seul guichet ouvert faisait passer les gens qui arrivaient après moi sans ticket! Jusqu’au départ de la responsable d’agence j’ai dû réagir.. en disant y a des tickets! J’attends depuis une heure !
Il s’est excusé et d’un air moqueur en me disant (revenez demain je m’en occuperais) et il a continué à traiter la demande de la personne arrivee après moi!
Je vous déconseille cette agence

Une étoile et c'est trop.
Ca fait 5jours que la fibre ne marche pas (fibre qui ne marchait pas très bien de base). Aucune intervention.

The worst operator ever. Their customer service is completely unprofessional, and the staff in their agencies are outdated, unhelpful, and resistant to working.

They’re always busy, arrogant, and take pleasure in making you wait, talking down to you, and refusing to collaborate all for a simple, straightforward job.

And don’t even get me started on their technicians.
Do not choose this operator.

Our Wi-Fi wasn't working well at the beginning of the month, it was fine then, but now it's not even half a month and it's already bad. What's going on?

Aucune information service client qui répète deux mot à savoir je comprends et je remonte
Honteux honteux honteux
Nous devons téléphoner chaque jour pour qu'ils nous répètent on comprends et on remonte .
Maroc Télécom est archaïque voir obselete côté service

plus de 10 jours en panne de fibre!
on appel tout les jours et personne ne vient reparer!
honte à vous...

Tres nul comme opérateur et a éviter , Ri cheffara, moi j’ai perdu carrément mon numéro a cause d’eux. Je voulais changé l’operateur et partir de IAM plusieurs fois. Et comme j’habite a l’etranger. imaginez vous que a chaque fois iam ( minuscule) refuse d’accepter la portabilité et continuent à prélever... J’ai fini par clôture l’abonnement et perdre mon numéro a cause d’eux

Zéro 4g avec joue clash royale

I signed up for Maroc Telecom fibre internet on September 22 — it’s now October 24 and I still don’t have a signal.
I’ve spoken to technicians three times and visited their Oulad M’trar (Temara, Rabat) store four times. The staff there were embarrassed but couldn’t help, and the manager was shockingly rude. When I tried to explain that my router is ready and I just need the connection, she said, “Please don’t make noise for my ears.” I have called a technician they will bee in contact with in 24 hours even though I tried to tell her that I have talked to them 3 times she repeated her self "they will contact you" and put her finger to her year like I was shouting witch I wasn't so so rude and disrecpectfull .She didn't tell me my rights for cancelling or anything.
It’s been more than a month — they promised 48 hours! Their website doesn’t even let me submit a complaint. After all this waiting and disrespect, I’ve completely lost trust in Maroc Telecom.
and I seems I can't get out of the subscription even though I haven't received anything over a mount later. so unfortunately i now have to get legal help or pay for something I didn't get or probably never will get its not a fair treatment so pleas be carefull. I can only hope they will be better at informing customers better and not treating them so disrespectfully. but no trust from me anymore so sad so think before you sign up with any provider an don't trust sales. ones you signed you stuck but it seems like thats not the case with other providers in Marocco you pay a fee to cancel. I don't get why Maroc Telecom don't have that. it is so unfair and unjust treatment of the costumers.

New update after seeking help form a legal inspector to come look a my situation at the same time a the technicians I now have wifi and got an apology from the technicians telling me that some didn't do there job right But But Maroc Telecom support is not god enough they need to to inform there customers better. Anyway it's now Oct 25 and I have wifi. hope you all can Learn from my lesson. Anyway I wish nothing but the best for all Moroccan companies big or small

I experienced only bad things with Maroc Telecom, internet 20 DH *3 was suspended in 5 minutes, the customer service as well can’t resolve a simple issue!
It’s really weird.

Le pire service client qui peut exister
Je suis déçue et insatisfaite de la connexion ADSL de Maroc Telecom

Service médiocre. Deux coupures de plus de 3 jours en un mois.

I paid 10€ for 15 GB internet and the lady at the tangier airport gave me the wrong packet only 150mb but 200minutes for calling which I absolutely dont need. When I went to the support, the lady there said it wasnt the companys fault and she cant do anything. I had to recharge 7,50 GB for 5€. Never saw my 10€ again. Also you cant write an email in the website, you habe to call or fax them. Never again.

des bandits!!
panne depuis 1 semaine pas de nouvelle!! c la 2eme panne en un mois et pas de dedomagment rien !!

Que Maroc Télécom RESPECTE ses propres engagements. Commercialement j'ai contractè une connexion Internet, bande passante de 20 et mon dèbit demeure, la plupart du temps avec une bande inférieure à 6. Avec en arrière plan une intention, limite mafieuse de vous pousser à tout prix vers l'adoption de la fibre optique. Et il n'y a pa d'interlocuteur et leur 115 NE SERT À RIEN. Je laisse une dernière chanse à Maroc Télécom avant de me dèsengager.

Je mets une étoile pour ne pas mettre aucune. Fibre installée depuis presque un mois, le boîtier n'a jamais marché. Je fais 10 réclamations par jour. Je vais les voir tout le temps et rien ne se passe pendant ce temps. Je dois louer un autre appartement parce que je peux plus dormir chez moi. Je ne peux pas travailler. Je n'ai pas internet et je suis bloqué. Je peux pas prendre d'autres opérateur. Quelle honte !!!

شبكة ضعيفة جدا لدرجة انه لا يمكن ان تستخدمها حتا لمشاهدة المحتوى