I was reminded by the company that my unit requires servicing. The service was easy to book and the company was very accommodating with the time of the service. The engineer arrived 15 minutes early... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Really informative and not just a hard sell for their product. As an ex fire fighter, spoke with authority and a knowledge of how fire works and best ways to prevent it. Not just another boring safe... もっと見る
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The Engineer, Ryan, who came to service the fire suppression system on February 6th, was on time, friendly, and quick. That's peace of mind for another year. Great customer service, too, very respons... もっと見る
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All good: Justin was punctual, respectful of the property and did the service quickly and efficiently. Not Justin's fault but this is VERY expensive but I presume people swallow the price for the war... もっと見る
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企業情報
当該企業による記述
iMist™ is the modern fire suppression solution replacing the heritage technology of fire sprinkler systems. It eliminates concerns over water damage, large water supply tanks, water supply upgrades and hidden maintenance costs. We offer the perfect high pressure water mist system that can be installed quickly with a minimum of fuss but a maximum of protection for you and your property.
連絡先
4 Abbey Wood Road, ME19 4AB, Kent, 英国
- 0808 122 3344
- sales@imist.com
- imist.com
4.8
優良
273件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent experience
Excellent experience. The engineers (Michael Bradburn Leigh Kellock) were fantastic. Super professional, fixed our pump issue and really friendly to top it off - thank you!
2024年10月16日
自発的なレビュー
iMist Fire Suppression からの回答
Good morning,
Thank you for taking the time to leave us a review.
I'm so pleased to hear that Michael and Leigh were fantastic during your appointment.
It's great that they were friendly and able to fix the issue with your pump. I'll be sure to pass on your kind words to the team.
-iMist
The engineer was on time and worked…
The engineer was on time and worked very efficiently.
2024年10月9日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Adam,
Thanks for taking the time to leave us a review.
I'm pleased to hear that the engineer was on time and efficient while working on your project.
-iMist
Very helpful
There was a power cut on my street and the alarm was sounding on the compressor unit. I got through to Luis who was very helpful and talked me through what to do.
2024年10月5日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Paul,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Luis could support you and talk you through what to do with your iMist unit during your power cut.
I'll be sure to pass your feedback on to the team.
-iMist
Fantastic company to deal with
Fantastic company to deal with, Louis Frost who programmes everything in has been a godsend throughout the build and the fitter Chad Blakeway and his squad have also been fantastic helping out wherever they can, they are a credit to IMist and I look forward to continuing the relationship on future projects
2024年10月1日
自発的なレビュー
iMist Fire Suppression からの回答
Hello,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Luis and Chad have been fantastic throughout the project and that you have been happy with the service they have both provided.
I'll be sure to pass your kind words on to the team. We look forward to working with you in the future.
-iMist
Superlative Service
We had our Fire Suppression system serviced today. What a truly wonderful experience. The engineer who attended (Zak) is a credit to his Company. I could not have wished for anything to go more smoothly. From his arrival time, which was spot on, to the full completion of the work. The explanation of the work undertaken from start to finish. His customer service skills impeccable. Well done Zak and iMist Q195522.
Also the method of booking the service and being kept informed could not have been better. Very important people behind the scenes contributing every step of the way. A very satisfied customer.
2024年9月18日
自発的なレビュー
iMist Fire Suppression からの回答
Hi David,
Thanks for taking the time to leave us such a wonderful review.
I'm so pleased to hear that Zak was able to provide such amazing service for you today and leave you impressed.
It's great to hear that you found the process smooth, were informed throughout the entire service and left satisfied after your appointment.
I'll be sure to pass your wonderful words on to the team.
-iMist
Excellent service - Q206116-2024
Sam arrived when expected, was very efficient, explained the working of the system and advised that everything was operating properly, thank you.
2024年9月18日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Mr Etches,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Sam arrived on time, was efficient and was able to explain the way the system operates for you.
- iMist
iMist Fire Suppression からの回答
Hi Robert,
Thank you for taking the time to leave us a review.
I'm so pleased to hear that Rhys was friendly, helpful and professional during your appointment with us.
-iMist
Matt did a very efficient service
Matt did a very efficient service, which was welcome after a challenging install. Service Q21-10674
2023年10月25日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Sally,
Thank you for your feedback.
I'm sorry to hear that your install was challenging. I am however please to hear that Matt was able to service your system efficiently.
-iMist
The service from start to finish was…
The service from start to finish was seamless, Michael, our engineer was very knowledgeable and nothing was any trouble for him.
I would highly recommend using iMist.
2024年3月18日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Derek,
Thanks for taking the time to leave us a review.
It's great to hear that your service was seamless from start to finish and that he was knowledgeable and happy to help.
Thank you for your kind words and recommendation, I'll be sure to pass this on to the team.
iMist
First time we’ve used this company
First time we’ve used this company. On the day of service it all went well. Jack B the Engineer was helpful and courteous. Organizing the appointment was tedious, but finally sorted out.
2024年8月20日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Janet,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that our engineer, Jack, was courteous and helpful during your servicing appointment.
I'm sorry to hear that you found the process of organising your appointment tedious, but I am pleased to hear that we were able to resolve this for you.
-iMist
Thank you iMist.
What a refreshing change to find a company that looks after the individual as well as delivering the product you need. Sian Fry at iMist was super helpful, efficient, professional and a joy to deal with. The iMist components package saved times sourcing everything too. The installation team were friendly and knew exactly what they were doing. Thank you iMist for a job well done.
2024年8月21日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Allyson,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Sian and our installation team provided the helpful and professional service you needed. It's great to hear that our components package saved you time too.
We appreciate your kind words and will be sure to pass them on to the team.
-iMist!
Great service Q2418697
Our allocated engineer Michael was really lovely and a true problem solver. Our house was quite a challenge and he worked really well with our builder to find a solution that caused minimal disruption. He was courteous, and provided a very efficient and effective service.
2024年8月20日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Emma,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Micheal worked with your builder to solve the issues that arose on your project.
It's great to hear that he was courteous, efficient and effective.
I'll be sure to pass your kind words on to the team.
-iMist
iMist Fire Suppression からの回答
Hi David,
Thanks for taking the time to leave us a review.
I'm glad to hear that you found us to be efficient, friendly and prompt.
Thanks for your kind recommendation.
-iMist
Both iMist teams (1st and 2nd fix) have…
Both iMist teams (1st and 2nd fix) have been really professional and pleasant to work with. David and Jordan (van 10) completed the installation last week. They were really well informed about the system and were happy to answer any questions I had. As were the project co-ordinators I dealt with (most recently Samantha Mint).
Whilst installing a sprinkler system on our property was something my local planning department insisted we do and therefore an unexpected and unwanted additional cost, I would recommend iMist and the service they provide.
2024年8月2日
自発的なレビュー
iMist Fire Suppression からの回答
Good afternoon,
Thank you for taking the time to leave us a review.
I'm so pleased to hear that you have found us pleasant to deal with throughout your installation and that the engineers who completed your 1st and 2nd fix were well-informed and ready to answer your questions.
It's also great to hear that Sam was pleasant to work with.
Thank you for your wonderful recommendation, I'll be sure to pass your kind words on to the team.
-iMist
Working with IMist was easy and stressfree
Working with IMist went very well. If you have to have a fire suppression system in your home/flat, it’s the one to get in my opinion. Sian Fry was excellent to work with in the project coordination team = she always got back to us in a timely manner and was very helpful and efficient. And today the install went really well with Pete. He was very friendly and professional and took the time to talk us through all the workings of unit, so that we are really happy with the system.
2024年8月5日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Elizabeth,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that the process has gone very well for you and that you would recommend us.
It's great to hear that Sian was responsive and helpful, and that Pete was friendly, professional and able to talk you through the system and the way it works to protect you.
I'll be sure to pass your kind words on to the team.
-iMist
Imist service
Qs183373
The engineers Rhys and Mendi were polite, efficient, timely and professional when servicing our Imist system. Would recommend.
2024年7月27日
自発的なレビュー
iMist Fire Suppression からの回答
Hey Caroline,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Rhys and Mehdi were polite, efficient and professional when servicing your iMist system.
I'll be sure to pass your kind words on to the team.
-iMist
Sian Fry Feedback
Sian does an excellent job at juggling a complicated role! She is organised and does all she can to accommodate customer requests.
2024年7月24日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Dan,
Thanks for taking the time to leave us a review.
It's great to hear that you're pleased with the service you've received from Sian. I'll be sure to pass on your kind words.
-iMist
A great experience
Matt the engineer was fast, efficient and easy to deal with. A great experience all round.
2024年7月23日
自発的なレビュー
iMist Fire Suppression からの回答
Hey Andy,
Thanks for taking the time to leave us a review.
I'm so pleased to hear that Matt was fast, efficient and easy to deal with, providing you with a great experience all round.
-iMist
This is a super product backed by good team
This is a super product backed by a good team.
On this occasion a service was completed by engineers Tyler and Aaron who drove all the way from Middlesborough to Milnthorpe in Lancs -several hours. A pity to invest so much in a very fast sercice process.
The system is excellent and much to be recommended.
2024年7月17日
自発的なレビュー
iMist Fire Suppression からの回答
Hey Stephen,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you find our system and team excellent and your recommendation is appreciated.
Please note, we wouldn't ordinarily book engineers that far away to complete a service, but due to unforeseen circumstances, we needed to on this occasion.
I'll be sure to pass your kind feedback on to the team.
-iMist
Very professional
Friendly professional guys. Bryan, Stephen and Peter Q number 2316340
2024年7月8日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Barry,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Bryan, Stephen and Peter were friendly and professional during your appointment with us.
-iMist
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