I was reminded by the company that my unit requires servicing. The service was easy to book and the company was very accommodating with the time of the service. The engineer arrived 15 minutes early... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Really informative and not just a hard sell for their product. As an ex fire fighter, spoke with authority and a knowledge of how fire works and best ways to prevent it. Not just another boring safe... もっと見る
企業が回答しました
The Engineer, Ryan, who came to service the fire suppression system on February 6th, was on time, friendly, and quick. That's peace of mind for another year. Great customer service, too, very respons... もっと見る
企業が回答しました
All good: Justin was punctual, respectful of the property and did the service quickly and efficiently. Not Justin's fault but this is VERY expensive but I presume people swallow the price for the war... もっと見る
企業が回答しました
企業情報
当該企業による記述
iMist™ is the modern fire suppression solution replacing the heritage technology of fire sprinkler systems. It eliminates concerns over water damage, large water supply tanks, water supply upgrades and hidden maintenance costs. We offer the perfect high pressure water mist system that can be installed quickly with a minimum of fuss but a maximum of protection for you and your property.
連絡先
4 Abbey Wood Road, ME19 4AB, Kent, 英国
- 0808 122 3344
- sales@imist.com
- imist.com
4.8
優良
273件のレビュー
ネガティブなレビューの 100％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
iMist Fire Suppression からの回答
Hi Claire,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you found the process quick and easy.
-iMist
iMist Fire Suppression からの回答
Hello,
Thanks for taking the time to leave us a review.
I'm pleased to hear that the team were lovely and very accommodating.
-iMist
S207889-2024
S207889-2024, Engineer name - John Ashdown. Quick and efficient service. Arrived on time, left without making a mess. Was able to finish the service quickly. John was friendly and informative. Thank you. Tahir Miah
2024年11月19日
自発的なレビュー
iMist Fire Suppression からの回答
Many thanks Tahir for your comments. We will pass on your kind words to our Engineer John.
Management
Napisalem poczatkowo Bardzo negatywna recenzje jako że już raz kiedys w podobnym serwisie zostalem Oszukany wiec jak po godzinie nikt nie zadzwonil stwierdzilem ze to scam , po tym jak wcisnalem wyslij recenzje lekarz zadzwonil i wystawil wszystko Dokladnie tak jak prosilem - a wiec —-> POLECAM 😜🍀 I Duzo zdrowia zycze
2024年11月28日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Aleksandra,
Please send an email to contactimist@imist.co.uk detailing your Q number and project address, along with further details of your concerns to allow us to look into this.
-iMist
iMist Fire Suppression からの回答
Hi Tony,
Thanks for taking the time to leave us a review.
I'm pleased to hear that the team were efficient, professional, courteous and informative throughout the process.
I'll be sure to pass your kind words on to the team.
-iMist
Mist suppression service
Rang on route and gave an ETA.
Got job completed promptly
2024年11月26日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Nigel,
Thanks for taking the time to leave us a review.
I'm pleased to hear that the engineers called you while they were en route to inform you of their arrival time, and that they were able to complete the job promptly.
-iMist
iMist Annual Service (5195631)
The engineers arrived on time and serviced and checked the whole system, explaining fully what they done. They were polite and all left clean and tidy.
Thank you Joe and Ethan
2024年11月22日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Simon,
Thanks for taking the time to leave us a review.
I'm pleased to hear that the engineers arrived on time to service your system and were able to explain the process.
I'll be sure to pass your kind feedback on to the team.
-iMist
iMist Fire Suppression からの回答
Hi Simon,
Thanks for taking the time to leave us a review.
It's great to hear that the team were on time and very reliable.
-iMist
Efficient worker
The service engineer arrived prompt and on time and was efficient with his job. All done within 30 minutes.
2024年11月19日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Laura,
Thanks for taking the time to leave us a review.
I'm pleased to hear that the engineer arrived promptly and efficiently at your appointment.
I'll be sure to pass your positive feedback on.
-iMist
Recent service & past installation.We recently had a service on our imist…
We recently had a service on our imist sprinkler system in our house. Jack, the engineer was professional, gave us some advice on water pressure to the sprinkler pump unit & left us confident that all was working well.
Our water pressure was near 6 bar, which is too high so Jack suggested we put a pressure reducing valve in. We did this & have lowered the pressure as recommended.
The installation team had not noted the water pressure at the time of installation, which they should have done. At the time of our installation, the engineers did not carry a hoover or clear up after themselves, which was company policy we were told. Not ideal if the installation is in your home.
We were not happy with the first installation team, so a better team was sent out to deal with a couple of issues & get the system up & running.
Overall, good experience. But I think if you are retro fitting in someone's house, you need to do the plumbing & electrical prep work too. Our prep wasn't perfect as the electrician hadn't had any dealings with the imist system before. Imist give you some instructions, but they were not clear enough in my opinion.
Hopefully, we will never see the system in operation, but its there if we need it.
2023年11月18日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Mark,
Thank you for taking the time to leave us a review.
I'm pleased to hear that you were pleased with Jack, one of our servicing engineers, during your servicing appointment and that he was able to provide you with some advice and information on the system.
I am, however, sorry to hear about your concerns about the tidiness of the installation process and will pass this on to the wider team for investigation. I have looked into your commissioning documents and can see that the pressure was noted at the time of installation, but has since increased, which triggered the recommendation for a pressure reducing valve. We have also listened to our customers' concerns around the prep work involved with the plumbing and electrical requirements and now offer a package for these components to hopefully make the lives of our future customers easier.
I am pleased that you have had a positive experience overall and that you can have a little more peace of mind with the system installed.
Thanks again, iMist.
iMIST’s service is excellent…
iMIST’s service is excellent-friendly and efficient in organising the annual service and then engineers turn up on time and do a great job. Thank you John Ashdown! Really pleased.
2024年11月4日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Tracy,
Thanks for taking the time to leave us a review.
I'm pleased to hear that you found the process friendly and efficient and that John was on time and did a great job.
I'll be sure to pass your kind words on to the team.
-iMist
iMist Fire Suppression からの回答
Hi Sean,
Thanks for taking the time to leave us a review.
I'm pleased to hear that your service was timely and efficient.
-iMist
Matt was professional and explained…
Matt was professional and explained clearly what he had to do
2023年11月7日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Mr U Pandya,
Thank you for taking the time to leave us a review.
I'm pleased to hear that Matt was professional during your appointment and could explain the process clearly.
-iMist
The lads were great that showed up
The lads were great that showed up. Really helpful and cleaned up after themselves. However the equipment (pump) is garbage.
2024年11月6日
自発的なレビュー
iMist Fire Suppression からの回答
Hello,
Thank you for taking the time to leave us a review.
I'm sorry to hear that you're unhappy with the pump. If you could email the team at contactimist@imist.co.uk then we'd be happy to address your concerns.
I am however pleased to hear that the team on site were helpful and tidy during your appointment with us.
-iMist
Another great yearly service arrive on…
Another great yearly service arrive on time and keep you updated all the way. John was great would highly recommend
Karen
St Margaret’s
2024年11月4日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Karen,
Thanks for taking the time to leave us a review.
I'm pleased to hear that John arrived at your appointment on time and kept you updated throughout your service.
I'll be sure to pass your kind words on to the team.
-iMist
iMist Fire Suppression からの回答
Hi Greg,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Tom was very professional during your appointment.
-iMist
Q20-7919
Q20-7919 - Brad
Professional, courteous and efficient 1st service with helpful guidance on system, friendly and prompt
2024年2月26日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Paul,
Thanks for taking the time to leave us a review.
I'm pleased to hear that Brad was courteous and efficient during your servicing appointment and was able to provide your guidance on the system.
i'll be sure to pass your kind words on to the team.
-iMist
Ref Imist Service
Ref: QS 2314573 John Ashdown Imist service.
Great service, great product, John arrived promptly, explained in detail the system and what he did to service it. Very friendly and efficient.
2024年10月24日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Guy,
Thanks for taking the time to leave us a review.
I'm so pleased that you found our product and the service you received great.
It's also lovely to hear that John arrived promptly and explained the system in detail as well as the servicing process.
I'll pass your kind feedback on to the team.
-iMist
Very polite and efficient service
Very polite and efficient service. Arrived exactly on time, even called beforehand to inform of ETA. John Ashdown was the engineer and was was friendly and tidy.
Code: QS218725
2024年10月18日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Liam,
Thanks for taking the time to leave us a review.
I'm pleased to hear that John provided you with a polite and efficient experience. It's great to hear that he arrived on time and gave you an ETA prior to his arrival.
I'll be sure to pass your kind words on to John and the team.
-iMist
Ceiling sprinkler annual service
The engineer was on time professional and explained what he did during the annual service of the sprinkler system QS19 4277-2024 John Ashdown
2024年10月18日
自発的なレビュー
iMist Fire Suppression からの回答
Hi Richard,
Thanks for taking the time to leave us a review.
I'm pleased to hear that John was on time, professoinal and informative during your servicing appointment.
I'll be sure to pass your kind words on to the team.
-iMist
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。