Indusgo レビュー 135

Good experience

Good experience

Well the vehicle's are good and they respond well within the time to try and solve complaints if any.

Good car maintenance and friendly staff members

I was a good experience

Very nice experience

Fast, simple, and trustworthy car rental. Definitely recommend Indus Go

Good customer service

Nice service and present all over south india

Indusgo has app and website which is good part and also good customer care team

Great experience with indusGo💫

Best rent a car service and good customer service

If you’re in South India and need a secure fully insured car rental IndusGo is the best choice

Loved it

Best self drive rental car in Kerala and very happy to see their expansion to North

Very nice sevice and customer friendly staff and also have new cars

Please stay away!! Once you paid booking amount forget whatever happens no one cares. Each team works independently. Nobody listens. I got a car for 10 days and it got breakdown in 2 days when I was travelling 180kms away from Bangalore. I had to leave the car there come back by private car with my own money. No refund, no apologies - no one cares.

3rd Time Customer - But very Unhappy for malpractices to loot customers

- Deposit is never returned - Problem stated a minor scratch which even if painted would never cost 5000 rupees. Soo mostly they will never intend to return the deposit
- Booked a SWIFT car and last minute changed to IGNIS. Huge cost difference in cars but never returned money for the difference. Infact I told not to change car and send me SWIFT but they changed it on the booking itself with same cost.
- 1 day wasted on getting car changed affecting my trip plan and timelines
- Airport Car pick-up return and drop. Car arrived 35 mins late to the airport than scheduled time.
While dropping, the person to pick the car arrived 45 mins late and first asked me to park car in the parking and then asked me if I could pick him up and I was charged the airport parking charge which was never returned.

upon asking for deposit return, they said the car has a scratch as you mentioned sooo 5000 Rs deducted.
I raised a support complaint and after two days I was only told 5000 is repair cost and you need to pay 75 extra for toll charges.

It used to be such a good brand two years back. But over the years with competitors and good servicemen leaving it has become a cheating company providing cars at their will and making money no no refunds of deposits.

The Tamil Nadu police also bothered us upon entry for not having permits. The customer service guys were unresponsive even during that time.
I manage my way our after 30 mins of discussion with police with language barrier but hopeless to expect IndusGo customer support to intervene and sort any such issues.

i would not make a mistake anymore to go with them 4th time. Although over the years I had recommended everyone to take their service but I won't do that anymore.

If you want peace of mind BETTER HIRE A TAXI, BUT NEVER AVAIL SERVICES OF THIS FIRM. I have availed a Celerio car which cost me approx 12000/-; used only 120+ kms against allotted 342 kms. They quietly leave the car for you and a new person will surely fall prey to their modus operandi. When the trip end everything went well, I was assured that the deposit amount will be returned to me in 5-10 working days..I said even ok..but I incidentally noticed that only 2440/- got credited without any narration and I assumed that it would be from the Indus go. This is their primary income. While I raised concern with the firm it was communicated that there were scratches on the car! Since the car is not a new one there will always be some hairline scratches which you will ignore. Interestingly the trip form given to me has no scratches were mentioned and they have no comments on it. I am now on the process of escalating it to consumer redressal forum and through civil court. I have lost my peace of mind now and suffering mental agony since I used their services for my rental needs.

Had been using Indus for 4 years and putting up with their inefficiency as there were no other options. Now there are. They charge you every penny, don’t refund for extra petrol and give you the car with not more than 15km worth of petrol and there is no way to return it that precisely. They used to refund. And the. They decided to get free petrol from customer. Cars are dirty inside and poor customer service. I anticipated all that I explicitly made a request. More 24)hours ahead to give me clean car and with some petrol and they didn’t. I landed at midnight and barely made to an open pump. Worst car service