didnt return my remaining deposit money immediately it took 45 pounds and i only used 15. . When I phoned up and an automated service said it can take up to ten working days. this is simply not good e... ãã£ãšèŠã
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Winchester Hub is just breathtakingly fantastic ,so easy to park , several disabled bays . Wonderful coffee shop and toilet facilities, also children's play park too . This is a fast hub facility and... ãã£ãšèŠã
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Visited InstaVolt in Whitehaven today for the first time and had a great experience. I bumped into Danny, who clearly works for InstaVolt, as I was a bit unsure about the process and asked for some he... ãã£ãšèŠã
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So glad to have found Instavolt - quick charging, close to amenities to enjoy while we wait (handy with the kids) and really reasonable prices. We're relatively new to electric car but this has made r... ãã£ãšèŠã
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Getting the UK's electric vehicle drivers back on the road in minutes with our rapid charging stations. Simple, contactless payment with no connection charge or subscriptions.
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Cedarwood, Crockford Lane, RG24 8WD, Basingstoke, è±åœ
- 01256305900
- info@instavolt.co.uk
- instavolt.co.uk
3.8
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D i c k Turpin would be proud. Cost is extortionate almost 90ppkwh
Cost is extortionate almost 90ppkwh. How can they justify this when equivalent companies charge far less for rapid chargers. Wonât be using again. Literally highway robbery. Far cheaper options available.
2026幎5æ16æ¥
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instavolt.co.uk ããã®åç
Good afternoon,
Thank you for taking the time to provide your feedback on our price per kWh.
Our price is in line with ultra-rapid providers in the UK who offer a contactless, pay-as-you-charge rate on networks of a similar size. Our continued investment in our network ensures we provide a quality customer experience, with well-maintained chargers, high levels of reliability and an ever-growing network of nationwide chargers. However, we will ensure that your thoughts are passed on to the relevant team for consideration.
Kind regards, The InstaVolt Team
didnt return my remaining deposit moneyâŠ
didnt return my remaining deposit money immediately it took 45 pounds and i only used 15. . When I phoned up and an automated service said it can take up to ten working days. this is simply not good enough i will never use again and advise everyone else not to
2026幎5æ14æ¥
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instavolt.co.uk ããã®åç
Good afternoon,
Thank you for your review.â¯
When you initiate a charge via a card, a pre-authorisation fee of £15.00 or £45.00 (depending on the charger model) will be reserved on your card. This will be taken each time you tap your card to try to start a charge and is intended to validate the payment card and ensure that sufficient funds exist to complete a transaction. Depending on who you bank with you may see these as pending transactions or they will appear to have been taken from your account.â¯
If the charge was successful, the pre-authorisation amount will be cancelled and replaced with the actual amount you were charged for the electricity received. If your charge was unsuccessful, the amount will be returned automatically. All pre-authorisation amounts are released automatically by InstaVolt; depending on who you bank with, it may take 5-10 working days (or sooner) to reflect this.
If you use our chargers regularly and would like to work around the pre-authorisation fees, you could download our app and select a pre-payment account. With a pre-payment account, you are required to deposit funds before a session is started, so no pre-authorisation is necessary.
I hope the this helps, so that we can look into your session further please may you respond to our information request and we will be able to continue our investigation.
Kind regards, The InstaVolt Team
The App constantly signs out
The App constantly signs out, where, the biometric login has been set up, resulting in having to constantly managing credentials when standing wanting to charge!
2026幎5æ1æ¥
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instavolt.co.uk ããã®åç
Hi, thank you for your review. Weâre really sorry to hear about the issues youâve been experiencing with the app signing you out, especially when youâre trying to start a charge.
Thatâs certainly not the experience we want for our customers. Weâd like to look into this further for you, as this isnât expected behaviour. Please could you contact us at app.support@instavolt.co.uk with a bit more detail about your device and app version so our team can investigate and help resolve this as quickly as possible.
Great chargers at Booths in WindermereâŠ
Great chargers shame about Pre Auth....at Booths in Windermere however its pricey and whilst my charge cost was £20 currently £45 has been debited from my account. Just charge me for what i use! If i pay at a petrol station i'm charged for what i use.
2026幎4æ16æ¥
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instavolt.co.uk ããã®åç
Good morning Darren,
Thank you for your four star review, and for your feedback.â¯
When you initiate a charge via a card, a pre-authorisation fee of £15.00 or £45.00 (depending on the charger model) will be reserved on your card. This will be taken each time you tap your card to try to start a charge and is intended to validate the payment card and ensure that sufficient funds exist to complete a transaction. Depending on who you bank with you may see these as pending transactions or they will appear to have been taken from your account.â¯
If the charge was successful, the pre-authorisation amount will be cancelled and replaced with the actual amount you were charged for the electricity received. If your charge was unsuccessful, the amount will be returned automatically. All pre-authorisation amounts are released automatically by InstaVolt; depending on who you bank with, it may take 5-10 working days (or sooner) to reflect this.
If you use our chargers regularly and would like to work around the pre-authorisation fees, you could download our app and select a pre-payment account. With a pre-payment account, you are required to deposit funds before a session is started, so no pre-authorisation is necessary.
We hope the this helps and if you have any other questions or concerns, please let us know at info@instavolt.co.uk.â¯
Kind regards, The InstaVolt Team
Very happy with my initial visit to anâŠ
Very happy with my initial visit to an instavolt charger but upon returning to top up before returning home I found two abandoned cars occupying the spaces which was very frustrating!
2026幎4æ5æ¥
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instavolt.co.uk ããã®åç
Hello Sonja,
Thank you for your five star review and for your message with regards to the blocked charger at our site. Please accept our apologies for the inconvenience caused by this.
If you happen to find a charger blocked in future, if practical,â¯please speak with a member of staff at the site to see if the car owner can be identified and asked to move. If this isnât possible, or is a reoccurring issue, please supply images of the blocked charging bay to info@instavolt.co.uk so we can raise this with the site manager.
We hope this helps, if you have any other questions regarding this, please let us know.
Kind regards, The InstaVolt Team
***AVOID***
Blames car and weather for slow charges. No errors with their machines apprently.... Never had this issue with any other company.......
Apprently you dont pay for the speed of the charger.
So they can offer you 48-50kw on a 160kw charger at top prices.
Never had issues with any other companies fast charging. Seems very strange..........
Thats 1 customer lost. Thats not how you build a customer base.
***UPDATE***
I had already given you this information, but my car was the issue apprently. No other issue with any other companies chargers only instavolt.
Please listen to your recorded calls.
2026幎4æ3æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hello Ian,
Thank you for taking the time to leave your feedback, and we are sorry to hear about your experience.
Charging speeds can be influenced by a number of factors, including your vehicleâs battery management system, state of charge, battery temperature, and external conditions. That said, we certainly would not expect this to leave you feeling dissatisfied, and we would like to take a closer look at what happened during your session.
To help us investigate this properly, could you please respond to our information request with a few details such as:
The location of the charger used
The date and time of your session
Your vehicle make and model
Any screenshots or session details you may have
Once we have this information, we will review the session data and be able to provide a more detailed explanation.
We appreciate your feedback and would really like the opportunity to look into this further and restore your confidence in our service.
Kind regards, The InstaVolt Team
£45 pre auth!!
£45 pre auth!!! Wtf. Excessive to say the least. Charging worked well but pricey and painful on the bank.
Rented an EV in Cumbria and every other charging point had £10-£25 pre auth and I was doing £10 charges just to give my rental enough juice to make the next stop along my way. It's also the fault of the Citroen EV I had with a poor battery capacity and my own timing restrictions as I travelled but £45 pre auth really??? All the other ones (x3), BE.ev (£25 pre auth), Tesla supercharger (£20 pre auth) and Gridserve at Southwaite services (£10 pre auth) all resolved my actual payment within seconds after finishing charging. NOT Instavolt?! Still waiting for £35 back against a £10 charge on a £45 pre auth. AVOID IF YOU'RE IN THE SAME BOAT AS ME AND DON'T HAVE UNLIMITED MONEY TO WORK WITH!! find your nearest alternative.
Instavolt, reduce your pre-auth in line with other companies or bring the timely resolution in line and not 5-10 working days as per your website. Wth are you thinking?
2026幎3æ25æ¥
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instavolt.co.uk ããã®åç
Good afternoon,
Thanks for taking the time to share your feedback, and we are sorry to hear about your experience.
We understand your concerns around the £45 pre-authorisation and the delay in the remaining balance being released. While only the final cost of your charge is taken, the timeframe for the release of any unused funds can vary depending on your bank, and in some cases may take up to ten working days to show back in your account.
We appreciate your comments regarding both the pre-authorisation amount and the release times, and we will ensure this feedback is shared internally.
If you would like us to look into your specific session and payment, please feel free to respond to our information request with a few more details (date, time and total cost of charge) and we will be happy to help.
Kind regards, The InstaVolt Team
Visited InstaVolt in Whitehaven todayâŠ
Visited InstaVolt in Whitehaven today for the first time and had a great experience. I bumped into Danny, who clearly works for InstaVolt, as I was a bit unsure about the process and asked for some help. He was excellentâvery helpful, knowledgeable, and took the time to get everything sorted for me. Danny is a real credit to InstaVolt. Thanks again for the support; Iâll definitely be using their charging facilities again.
2026幎3æ11æ¥
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instavolt.co.uk ããã®åç
Hello, thank you for your 5 star review. We are so pleased to hear about your experience with Danny, pleased rest assured we have passed your feedback across to him. We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
Iâm not sure why I would come back
Iâm not sure why I would come back, expensive and just 53kW charging. Only 9 cars here and loads of empty chargers so itâs not busy. Bit of a rip off really
2026幎3æ11æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hi Gary, thank you for taking the time to leave us a review. We are sorry to hear that your visit did not match your expectations. Please do send us an email to info@instavoltco.uk with the details of your charging session so that we can look into this for you. Kind regards, the InstaVolt team.
Easy to understand stations as im aâŠ
Easy to understand stations as im a newbie EV owner and have had problems with my home one. Convenient and fast charging.
2026幎3æ8æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hello Rebecca,
Thank you for your five star review, we are very glad to hear our charging stations are easy to understand as someone who is new to EVs! We do hope you see you back on the Network again soon.
Kind regards, The InstaVolt Team
I have found it so easy to use both the app and charging stations.
I have found it so easy to use both the app and charging of my vehicle via Instavolt. Easy to top up and locations are easily found and plenty all over the country. I have every faith and trust in Instavolt.
2026幎3æ8æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hello Amanda,
Thank you for your five star rating! We are happy to hear you found our app and chargers to be easy to use. Your kind words are very much appreciated, we hope to see you on the Network again soon.
Kind regards, The InstaVolt Team
Quick and easy to use
Quick and easy to use. Car was charged quicker than we could complete our shopping. Only one thing, no wet weather covering whilst plugging the charger into the car.
2026幎3æ4æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hi Martin, thank you for your 5 star review. We are so glad to hear that you found our chargers quick and easy to use. We appreciate the feedback regarding wet weather coverings and will ensure this is passed onto the relevant teams for consideration. We look forward to having you on the Network again soon. Kind regards, the InstaVolt team.
Excellent facilities at Winchester
Excellent facilities at Winchester with loads of spare chargers, easy to use, fast and with a WC and Starbucks. Difficult to find but otherwise excellent
2026幎2æ26æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hi,
Thank you for your review!
Were glad to hear you found our chargers easy to use and fast.
Kind regards,
The InstaVolt Team
I have just come to an insta voltâŠ
I have just come to an insta volt charge point at odsal bradford.
Its my first ever time charging away from home. What a great experience i was lucky enough there was a operative called James who talked me through the process. I was on my way fully charged from 20% in 45 mins
2026幎2æ25æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hello Gary,
Thank you for your five star review! We are happy to hear our operative James was there to help you charge for the first time away from home.
We do hope to see you on the network again soon.
Kind regards, The InstaVolt Team
I went to nanvers at kfc to charge myâŠ
I went to manvers at kfc to charge my car went on number 1 tapped my bank card and folled instructions to plug into my car then waited then said not charging so unpluged it waited a bit then tried again same thing not charging so thats £30 then tried number 2 and same thing again another £15 so alltogether i have had £45 taking out off my bank and did not get my car charged could you pkease refund my money please
2026幎2æ24æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hello William,
Thank you for taking the time to leave a review. Weâre really sorry to hear about your experience at our Manvers KFC charging station.
We understand how frustrating it must have been to attempt to charge multiple times and not receive a charge.
We have responded to you via Trustpilot to request some further information so that we can investigate this properly for you. If you could please provide the details requested, this would be greatly appreciated and will allow us to look into the sessions and arrange any refund due as quickly as possible.
We apologise again for the inconvenience caused and look forward to resolving this for you.
Kind regards, The InstaVolt Team
Best car chargers.
I always try and look for a instavolt charger when I need topping up or a complete charge, not the cheapest but I find by far one of the best, works every time first time for me, thank you.
2026幎2æ22æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Dear Gary,
Thank you for taking the time to leave a review. We are glad to hear you had a positive experience at our charger and we hope to see you on the network again soon.
Kind regards, The InstaVolt Team
Use of the plug cables
My problem was unexpected. It was the first time I have used Instavolt. I found I could hardly turn the cable to plug in. It was so heavy and stiff. It seemed to want to go sideways and I couldn't turn it to plug in finally managed in the end. But it was a huge struggle. And plugging it back in to the unit at the end was difficult.
I am female and fairly old. I bet it was designed by robust young men.
As a lot of EV purchases will be older people, think about all of us.
2026幎2æ20æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Good afternoon,
Thank you for taking the time to leave a review and for sharing your experience with us.
We are very sorry to hear that you found the charging cable difficult to manoeuvre, especially as this was your first time using InstaVolt. That must have been frustrating, and we completely understand how the weight and stiffness of the cable could make it challenging to plug in and return to the unit.
Our rapid DC chargers use thicker cables as they are designed to safely deliver high-powered charging. However, that does not take away from your experience, and accessibility and ease of use are extremely important to us. As more drivers of all ages transition to electric vehicles, it is vital that our network works well for everyone.
We have a dedicated Accessibility Team who review site designs and equipment, and we are introducing updates across the network, including improved cable management systems and revised charger designs to make manoeuvring cables easier. Your feedback is incredibly valuable and will be shared with the relevant team as part of this ongoing work.
If you would ever like assistance while at one of our chargers, our 24 hour helpline is displayed on the unit and our team are always happy to help guide you through the process.
We do hope you will give us another try, and thank you again for highlighting this.
Kind regards, The InstaVolt Team
First time using Instavolt, ridiculously expensive
First time using Instavolt, never, ever, again, £73.62 for a VW buzz cargo van,feel absolutely ripped off!
It wasnât even a full charge, gave me an approximately 120miles.
Avoid at all cost.
Update, after 8days Instavolt refunded me £14.31 so I paid in total £59.31 for a charge I could have done at home for around £12
2026幎2æ13æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Good morning Anthony,
Thank you for taking the time to provide your feedback on our price per kWh.
Our price is in line with ultra-rapid providers in the UK who offer a contactless, pay-as-you-charge rate on networks of a similar size. Our continued investment in our network ensures we provide a quality customer experience, with well-maintained chargers, high levels of reliability and an ever-growing network of nationwide chargers. However, we will ensure that your thoughts are passed on to the relevant team for consideration.
So that we can look further into your session and provide a summary for your records, please may you respond to our information request with the charging date, time, location and last four digits of the card used?
Thank you in advance, we look forward to your response so that we can further assist you.
Kind regards, The InstaVolt Team
Missed screen receipt
Missed the screen receipt in pouring rain, reached out to the admin team and had receipt next day... brilliant
2026幎1æ19æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Good morning Andrew,
Thank you for your five star review, we are glad to hear that you promptly received a receipt from our team after missing the opportunity at the time of the charge, we are always more than happy to help!
We hope to see you on the network again soon.
Kind regards, The InstaVolt Team
Every time i see an instavolt chargerâŠ
Every time i see an instavolt charger im happy i know it will be fast and im ok .
There just isnt enough of them.
2026幎2æ9æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Good afternoon,
Thank you for your generous five star review! we are glad to hear you find our chargers to be reliable and fast.
As we continue our roll out across the UK and internationally, the growth of our network will increase nationwide. You can keep up to date on the release of new charging stations with our app and social media pages, as this is where we share all of our news.â¯
We do hope this helps and we look forward to seeing you on the network again soon.
Kind regards, The InstaVolt Team
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