didnt return my remaining deposit money immediately it took 45 pounds and i only used 15. . When I phoned up and an automated service said it can take up to ten working days. this is simply not good e... ãã£ãšèŠã
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Winchester Hub is just breathtakingly fantastic ,so easy to park , several disabled bays . Wonderful coffee shop and toilet facilities, also children's play park too . This is a fast hub facility and... ãã£ãšèŠã
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Visited InstaVolt in Whitehaven today for the first time and had a great experience. I bumped into Danny, who clearly works for InstaVolt, as I was a bit unsure about the process and asked for some he... ãã£ãšèŠã
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So glad to have found Instavolt - quick charging, close to amenities to enjoy while we wait (handy with the kids) and really reasonable prices. We're relatively new to electric car but this has made r... ãã£ãšèŠã
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Getting the UK's electric vehicle drivers back on the road in minutes with our rapid charging stations. Simple, contactless payment with no connection charge or subscriptions.
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Cedarwood, Crockford Lane, RG24 8WD, Basingstoke, è±åœ
- 01256305900
- info@instavolt.co.uk
- instavolt.co.uk
3.8
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Great service
2025幎12æ15æ¥
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instavolt.co.uk ããã®åç
Hi, thank you for your review.
Weâre glad to hear you had a great experience with our service. Thank you for choosing InstaVolt and we hope to see you again soon. Kind regards, the InstaVolt Team.
Excellent Charger with detailed billâŠ
Excellent Charger with detailed bill facility
2025幎12æ14æ¥
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instavolt.co.uk ããã®åç
Hi, thank you for your review.
Weâre pleased to hear you found the charger excellent and that the detailed billing facility was helpful. Providing clear and transparent charge information is something we aim to make as straightforward as possible for our customers.
Thank you for choosing InstaVolt and we hope to see you again soon. Kind regards, the InstaVolt Team.
Everyone download this app to save moneyâŠ
Everyone download this app for saving and the fee of charging pre authentication goes from £45 to £20. This will make a huge difference going forward it is easier to charge using your app.
2025幎12æ7æ¥
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instavolt.co.uk ããã®åç
Hello, thank you for your 5 star review. We are glad to hear that you are happy with using the app to avoid the pre-authorisation fees. We hope to see you charging with us again soon. Kind regards, the InstaVolt team.
Not enough chargers
I found a charger. Thatâs it. I live locally and donât have a charger at home. Only two in Wincanton Somerset and now the KFC is closed (it had 4 chargers) and if you are lucky enough to get a spot. Win win. Now I have a RFID card itâs a breeze. Wish it was faster but hey ho.
2025幎12æ14æ¥
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instavolt.co.uk ããã®åç
Hi, thank you for taking the time to leave a review and share your experience.
Weâre glad to hear that having an RFID card has made charging easier for you and that youâre able to make use of the chargers locally. We understand that availability can be challenging, especially with the closure of the KFC site in Wincanton, and we appreciate your patience.
Your feedback around charging speed is also noted. While many factors can affect how quickly a vehicle charges, we are continually investing in our network to improve reliability and performance, as well as expanding coverage where possible.
Thank you again for your feedback and for choosing to charge with InstaVolt. We hope to continue supporting your charging needs locally. Kind regards, the InstaVolt Team.
I was really low and swung into myâŠ
I was really low and swung into my normal charger at Poulton only to find that it has a fault. It was saying still in use from previous day. I rang helpline and bloke I spoke to was really helpful. He told me maintenance were aware but unlikely to show up on a Sunday. He restarted it and told me it still showing as in use but debit card may be available instead of app. It worked :-) I was relieved as I could only use that one as I need chademo
2025幎12æ14æ¥
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instavolt.co.uk ããã®åç
Good afternoon,
Thank you for your five star review! We are really pleased to hear that our helpline team were able to assist you and get you charging, especially when you were low on battery and needed a CHAdeMO connector. While weâre sorry for the initial inconvenience caused by the charger showing as in use, itâs great to know that the restart and alternative payment method worked and helped you get back on the road.
Your feedback is much appreciated and will be shared with the team. We hope to see you charging with us again soon.
Kind regards, The InstaVolt Team
Unreliable Charging and Poor Support: My Frustrating Experience with Instavolt
Instavolt is the worst company for charging electric cars because they are unreliable. So if youâre low on battery and need to use a charging station, donât choose Instavolt, go for another one to avoid problems. Iâm an Uber driver, and I recharge my car on the street one or two times a day, and Instavolt has let me down countless times. Iâve reported the issues, but nothing has been done, and no one has contacted me. Iâve had serious problems. The latest one happened three weeks ago. I called support and asked for a complimentary charge, but they didnât do anything. I had to leave and head to another location, and my carâs battery died on the way. I had to call for a tow, lost hours of work, and this all happened in the middle of the night, around midnight. I didnât get home until 6 a.m. because the tow took three hours to arrive. And all these issues have happened in the rain, in the cold, and itâs always a long, frustrating process. Now, you might ask, why do I still use Instavolt? I only use it because of a promotion in the app that makes charging cheaper, so I take the risk. But often, cheap ends up being expensive because the charging just doesnât work. And when Iâve contacted their support, theyâve tried to blame my car. How can it be my car when I charge it every day without issues with other providers? Itâs clearly Instavoltâs machines that donât work properly. So, I want to leave this review to warn you and tell you not to trust this company, especially if your battery is low. Iâm also attaching a video so you can see what happened to me.
2025幎11æ15æ¥
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instavolt.co.uk ããã®åç
Good afternoon,
We are very sorry to read about your experience, we do appreciate the time taken to leave your feedback. This is certainly not the level of reliability or support we aim to provide.
We understand how stressful it can be to encounter charging issues when your battery is low, especially late at night and in poor weather, and we genuinely apologise for the inconvenience and distress this situation caused.
We take reports like this very seriously. We have sent you an information request asking for further details of the charging session, including the location, date and time, so that we can fully investigate what happened with the charger and review the support provided. Once we receive this information, we will be able to look into the issue in detail.
We hope to hear from you soon so we can investigate this properly and work towards a resolution for you.
Kind regards, The InstaVolt Team
3 failed charges @ 3 trees
I tried to use three trees EV chargers, between Marlborough and Swindon. I tried 3 of the 4 ChadeMo chargers several times.
Every time that it actually connected and got started, it automatically STOPPED.
Why are these so unreliable? Lovely location but they need to work! So frustrating. Yes I tried your app, a credit card on my phone.
The screen showed a £nil charge to AMEX - which I do not use!!??
2025幎12æ3æ¥
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instavolt.co.uk ããã®åç
Good afternoon,
Thank you for letting us know about the issue you experienced at Three Trees. Please accept my apologies for any inconvenience caused. â¯
The charger is currently available and has been operating as usual since your visit with sessions since, however, we will continue to monitor the station, in case we receive further reports that could suggest a potential problem that needs further investigation.â¯â¯
Thank you for taking the time to report this to us and if you have any other questions or concerns, please let us know.â¯
Kind regards, The InstaVolt Team
20 minutes in to charging then itâŠ
20 minutes in to charging then it stopped not able to disconnect from car as touch screen option wasn't available on the screen so had to call customer service, first time using instavolt, not impressed call handler got me on my way at least by disconnecting the charger, Necton 2 point ..update charger malfunction at the £8.40 price point no more charge received just got charged £15. So scamming customers also. What a bucket of manure
2025幎12æ12æ¥
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instavolt.co.uk ããã®åç
Good afternoon,
Thank you for letting us know about the issue you experienced at our Necton charger, we apologise for the inconvenience caused. â¯
Our Network Performance team have investigated this and have identified an issue with the charger. Once a resolution for the issue has been identified, an engineer will be dispatched to site to carry out a repair or a fix will be implemented remotely if possible.
When you initiate a charge via a card, a pre-authorisation fee of £15.00 or £45.00 (depending on the charger model) will be reserved on your card. This will be taken each time you tap your card to try to start a charge and is intended to validate the payment card and ensure that sufficient funds exist to complete a transaction. Depending on who you bank with you may see these as pending transactions or they will appear to have been taken from your account.â¯
If the charge was successful, the pre-authorisation amount will be cancelled and replaced with the actual amount you were charged for the electricity received. If your charge was unsuccessful, the amount will be returned automatically. All pre-authorisation amounts are released automatically by InstaVolt; depending on who you bank with, it may take 5-10 working days (or sooner) to reflect this.
If you use our chargers regularly and would like to work around the pre-authorisation fees, you could download our app and use it to start a charging session. As your payment card is already authenticated on the app, no pre-authorisation fees get taken when you charge via this method.
I apologise again for the inconvenience caused by your experience and if you have any questions or concerns, please do not hesitate to get in touch at info@instavolt.co.uk
Kind regards, The InstaVolt Team
Very poor service
1. Provide a roof as in all petrol/diesel service stations. We are always getting wet/cold.
2. Create an incentive to have an electric vehicle, ie less cost than petrol/fuel. It is currently far too expensive.
3. Provide a receipt so we know what we have spent.
4. Make it user friendly, by providing human help!
5. The screens donât work when wet.
2025幎12æ7æ¥
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instavolt.co.uk ããã®åç
Hello, thank you for taking the time to leave us a review.
We understand how important protection from the weather is, especially during longer charging sessions. While many of our sites are located on land where we donât control the infrastructure, we continue to explore opportunities with landowners to introduce shelters where possible.
We recognise concerns around pricing, and weâre committed to offering competitive rates while maintaining a reliable network. We recently introduced an off-peak tariff available via the InstaVolt app and RFID card, helping reduce charging costs for drivers during quieter times.
If you charge using the InstaVolt app or an RFID card, a full session history, including receipts, is available directly in your account. Weâre also working on improvements to provide more seamless access to receipts across all payment methods.
Our customer support team is available 24/7 and can often resolve issues immediately while you're at the charger. You can reach us anytime on 0808 281 4444.
With regards to your feedback on the charging screens, your comments have been passed to our technical team, who continually review how our equipment performs in real-world weather conditions.
Weâre committed to improving your charging experience and hope we can show you the positive steps weâre taking on your next visit. If youâd like to talk anything through directly, please feel free to get in touch with our team.
Kind regards, the InstaVolt team
Winchester - Its says up to 160Kwh, but dont expect that !
I went to the Winchester Superhub - there were only a handful of people on the charging station on a Saturday lunchtime. The Website says up to 160Kwh, but the Charger only delivered at 70Kwh which was very annoying. I have an EV6 CCS car capable of faster charging and did not expect that. My Battery was not full so slowing the charge. A very disappointing experience.
2025幎11æ22æ¥
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instavolt.co.uk ããã®åç
Hi Richard, thank you for your review, we are sorry to hear that you did not achieve the expected speeds when charging with us. There are lots of factors that can affect the speed of charging and we would like to look into this further for you. Please could you email us at info@instavolt.co.uk with the details of your session? Kind regards, the InstaVolt team.
Very fast charging
Very fast charging, lucky to have one close home.l, itâs a saver
2025幎12æ3æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hi Francesco, thank you for your 5 star review. We are happy to hear that you were pleased with our fast chargers. We look forward to having you charge on the Network soon. Kind regards, the InstaVolt team.
Quick and easy to use also very fast
Quick and easy to use also very fast
2025幎12æ5æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hi Debbie, thank you for leaving us a 5 star review. We are so pleased to hear that you found our chargers quick and easy to use. We hope to have you charging with us again soon. Kind regards, the InstaVolt team.
Really easy to use I have been usingâŠ
Really easy to use I have been using them and never had a problem fantastic and really good rate
2025幎12æ4æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hi Kairan, thank you for your 5 star review. We are glad to hear that you found our charging stations easy to use. We look forward to seeing you on the Network again soon. Kind regards, the InstaVolt team.
instavolt.co.uk ããã®åç
Hi Mikhail, thank you for your review. We are sorry to hear that you experiencing issues with getting a receipt. Please email us at info@instavolt.co.uk with the details of your charging session and we can look into this for you. Kind regards, the InstaVolt team.
Shirley not cheap
Went last week for cheaper tariff after completing my charge cheap rate was not available..trying tonight to see if it works if not I don't think il use instvolt only when desperate
2025幎11æ18æ¥
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instavolt.co.uk ããã®åç
Hi Shirley,
Thanks for taking the time to leave a review. Weâre sorry to hear you werenât able to access the Off-Peak tariff during your recent charge. The reduced rate is available automatically during Off-Peak hours when using the InstaVolt app, so weâd really appreciate it if you could confirm whether the session was started through the app or contactless.
If you did use the app and still didnât receive the Off-Peak rate, please reach out to our support team with the date, time, and charger location so we can investigate this for you. We want to make sure youâre always getting the correct tariff when you charge with us.
Thanks again for your feedback, and we hope we can get this resolved for you quickly.
Slow and unreliable
Used one yesterday. Very slow. Tried 2 today, neither worked. 3rd one connected but still super slow for a rapid that costs over the odds in comparison to some 7kW and 22kW chargers.
2025幎11æ26æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hi there, thank you for taking the time to share your feedback and we are really sorry to hear about the issues you experienced at our chargers.
Our team work hard to maintain a reliable network, so it is disappointing to hear that you encountered slow charging speeds and difficulty connecting. Charging speed can be affected by several factors, including the vehicleâs battery temperature, state of charge and external conditions, however we appreciate that this does not make your experience any less frustrating.
If you can share the locations of the chargers you visited, we would be more than happy to investigate further. You can contact us at info@instavolt.co.uk
and our team will look into any potential faults and ensure everything is working as it should be.
We apologise again for the inconvenience and hope we can provide you with a better experience next time.
Kind regards,
The InstaVolt Team
instavolt.co.uk ããã®åç
Hello, thank you for your 5 star review. We are glad to see that you find our chargers super! We look forward to seeing you charge with us again soon. Kind regards, the InstaVolt team.
Best for people who go the extra mile
They're everywhere, least to pay upfront and a terrific app
2025幎11æ23æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hello, thank you for taking the time to leave us a review. We are glad to hear that you had a positive experience when charging using the app. We hope to see you on the Network again soon. Kind regards, the InstaVolt team.
Prices are extortionate and you dontâŠ
Prices are extortionate and you dont always get the advertised speed
2025幎11æ15æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hi Scotty, thank you for your review. We are sorry to hear that you are unhappy with our prices. Our price is in line with ultra-rapid providers in the UK who offer a contactless, pay-as-you-charge rate on networks of a similar size. Our continued investment in our network ensures we provide a quality customer experience, with well-maintained chargers, high levels of reliability and an ever-growing network of nationwide chargers. With regards to the speeds, please email us at info@instavolt.co.uk with the details of your recent sessions where you have experienced issues with this so that we can look into this further. Kind regards, the InstaVolt team.
Great Charging at Barnstable Instavolt.
Great Charging Experience at Barnstable Instavolt
Stopped at the Instavolt charger in Barnstable and had an excellent experience from start to finish. The chargers were easy to find, clearly sign-posted, and the whole area felt clean and well maintained. Plugging in was quick and straightforward, with the charger starting up almost instantlyâno fussing with the app it worked instantly to, also there is a payment screen if you don't use the app.
The charging speed was reliably fast, and I was back on the road much sooner than expected. What really stood out was how simple and stress-free the whole process was. Itâs exactly what you want from a public charging stop: quick, convenient, and dependable.
Highly recommended for anyone passing through Barnstable and needing a top-up.
2025幎11æ15æ¥
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instavolt.co.uk ããã®åç
Hi Adam, thank you for your fantastic review! Itâs great to know the chargers were easy to find, well sign-posted, and that the site felt clean and well looked after. We work hard to keep our locations user-friendly and reliable, so your comments about the quick plug-in process, instant start-up, and consistently fast charging speeds really mean a lot to us. Weâre especially pleased that you found the experience simple and stress-free. We hope to see you at one of our chargers again soon. Kind regards, the InstaVolt team.
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