didnt return my remaining deposit money immediately it took 45 pounds and i only used 15. . When I phoned up and an automated service said it can take up to ten working days. this is simply not good e... ãã£ãšèŠã
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Winchester Hub is just breathtakingly fantastic ,so easy to park , several disabled bays . Wonderful coffee shop and toilet facilities, also children's play park too . This is a fast hub facility and... ãã£ãšèŠã
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Visited InstaVolt in Whitehaven today for the first time and had a great experience. I bumped into Danny, who clearly works for InstaVolt, as I was a bit unsure about the process and asked for some he... ãã£ãšèŠã
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So glad to have found Instavolt - quick charging, close to amenities to enjoy while we wait (handy with the kids) and really reasonable prices. We're relatively new to electric car but this has made r... ãã£ãšèŠã
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Getting the UK's electric vehicle drivers back on the road in minutes with our rapid charging stations. Simple, contactless payment with no connection charge or subscriptions.
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Cedarwood, Crockford Lane, RG24 8WD, Basingstoke, è±åœ
- 01256305900
- info@instavolt.co.uk
- instavolt.co.uk
3.8
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Charging is easy whether you have theâŠ
Charging is easy whether you have the app or not.
2025幎8æ31æ¥
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instavolt.co.uk ããã®åç
Dear Lisaj,
Thank you for your five star review. We are glad to hear that you found our Chargers easy to use with or without the InstaVolt app. We truly appreciate the positive feedback!
We do hope to see you on The Network again soon.
Kind regards, the InstaVolt team
Have I missing something or due youâŠ
Have I missing something or do you have to input your card details in the app every time?
How long does it take to pay back?
Ionity pay back in hours!
The rest of my experience was ok, found the unit ok
Charger worked ok
Got a very positive response the next day, explaining how it all works
Thank you
2025幎8æ31æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Good afternoon,
Thank you for your review and feedback. We are glad to hear you found the unit easily and that the charger worked well.
When you set up the app you can choose between a pre-payment account, where you add funds to your wallet in advance, or a credit account, where your saved payment card is billed automatically later that day or the next working day.
Please note that when you first add a card to a credit account a £20 validation amount is taken, but this isnât a fee, it is added to your app balance and can be used for charging or withdrawn back to your bank. You wonât need to enter your card details each time.
We do hope this helps but if youâd like a step-by-step guide on using the app, please contact us at info@instavolt.co.uk as we are more than happy to assist.
Kind regards,
The InstaVolt Team
Easy to use the app and loads of placesâŠ
Easy to use the app and loads of places to charge
2025幎8æ30æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Dear Alana,
Thank you for your five star review! We are happy to hear that you found our InstaVolt App easy to use and that there are plenty of spaces to charge.
We do hope to see you on The Network again soon.
Kind regards, the InstaVolt team
Have had two experiences both very fast
Have had two experiences both very fast
2025幎8æ22æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hi Robert, thank you for your 5 star review. We are glad to hear that you have experienced fast charging during both of your visits with us! We look forward to seeing you charge with us again soon. Kind regards, the InstaVolt team
Poor process
22/8 Financial charging process is unclear and very slow. Immediate taking of deposit but unable to process what charge has actually been used in a timely manner. Also, the getting of a receipt at charging point is unclear. Added charge nearly an hour ago and no idea what it cost. No details with my bank yet and not able to get receipt. Poor customer experience.
Now some 8 hours or so later, still no confirmation of charge amount. ð€
24/8 - 48 hours gone now and still no detail. Perhaps it was free?
2025幎8æ22æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Good afternoon Nigel,
Thank you for sharing your feedback, we do apologise for your experience. We completely understand how frustrating it must be not to see your charging costs and receipts clearly.
When using our chargers, a pre-authorisation deposit of £45 is taken to ensure there are sufficient funds available. Once the charging session is completed, the final amount is confirmed and the unused portion of the deposit is released back to your bank. Depending on your bank, this can sometimes take up to 5-10 working days to appear clearly on your statement, which may explain the delay youâve experienced.
When paying by card, receipts are not issued automatically at the charger. To obtain one, you can either use our online receipt generator or email our team at info@instavolt.co.uk with your session details, and weâll be happy to provide it for you.
If you use the InstaVolt app to start your charges instead, all of your session receipts are stored automatically within the app for easy access.
We understand how important it is to have clarity on payments, and weâre continually working to make the process as smooth and transparent as possible. Please donât hesitate to get in touch with us at info@instavolt.co.uk so we can provide the receipt for your recent session.
Thank you in advance, we do hope to see you on the Network again soon.
Kind regards, The InstaVolt Team
I wish you would include a routeâŠ
I wish you would include a route planner in your app. If you have then I am sorry but at the moment I am constantly swapping between Google maps, Waze and the electro verse app
The instavolt reply raises this to a 4
2025幎8æ21æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Thank you for your feedback! Weâll be sure to pass this on to the relevant team. We completely understand how helpful it would be to avoid switching between different apps. We appreciate you taking the time to share this with us.
Kind regards,
The InstaVolt Team
Easy use reasonal prices
Easy to use rfid card makes it easier too. Simple set up always reasonable prices and convenient placed charges
2025幎8æ20æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Thank you for your wonderful feedback! ð³â¡ Weâre so pleased to hear that you find the RFID card easy to use and that our chargers are convenient and well-priced. Making charging simple and accessible is exactly what we aim for, and itâs great to know weâre getting it right. We look forward to keeping you on the move! ðâ¡
Great location always available plentyâŠ
Great location always available plenty of room if you are disabled..plug in scan & connection was very fast!
2025幎8æ20æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Thank you so much for your kind feedback! ð Weâre delighted to hear that you found our chargers easy to access and quick to connect. Accessibility and reliability are very important to us, so itâs great to know this has made a positive difference for you. We look forward to welcoming you back again soon! â¡
I struggled to start the charge with myâŠ
I struggled to start the charge with my app so used a card.
When the charge was complete I tried to get a VAT receipt via the Receipt Generator and then by phone and lastly by email which proved impossible.
2025幎8æ16æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hi Michael, thank you for your review, we are sorry to hear that you experienced issues when trying to charge via the app. Please do send us an email to info@instavolt.co.uk with the date, time, cost of your session and the last 4 digits of the payment card you used and we can then look into any potential issues as well as generate a receipt for you. Kind regards, the InstaVolt team.
I charged at Syon Park London theres14âŠ
I charged at Syon Park London theres14 chargers had no trouble getting on one just a nice place to charge and relax
2025幎8æ17æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hi John, thank you for your 5 star review. We are so glad to hear that you had a relaxing charging experience at our Syon Park site! We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
instavolt.co.uk ããã®åç
Hi!
Thank you so much for your kind feedback! Weâre really pleased to hear you had an amazing experience, and we hope to welcome you back again soon.
Kind regards,
The InstaVolt Team
New user to Instavol today
New user to Instavol today. found the experience very easy to use and definitely use again.
2025幎8æ17æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hi Paul!
Weâre delighted to hear your first experience with InstaVolt went smoothly! Itâs great to know you found it easy to use, and we look forward to welcoming you back again soon.
Kind regards,
The InstaVolt Team
6 STARS!
Unfortunately TrustPilot don't let me give more than 5 stars.
Really happy with the charging experience.
I rock up in my EV and park.
I pop the charging cable into my EV.
I go to the app.
Select the Charger.
Press and hold Charge
App / charger authorises.
My EV gets electric and InstaVolt get money.
To date I've used InstaVolt into double figures and have not had any issues. Would like to see prices come down though.
InstaVolt is my "on the go" charger of choice.
2025幎8æ15æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hi Nick!
Wow - 6 stars! Thank you so much for the fantastic feedback. Weâre delighted to hear how smooth and reliable your charging experiences have been, and itâs great to know InstaVolt is your âon the goâ charger of choice.
We completely understand your comments on pricing, and weâll be sure to share your feedback with the team.
Kind regards,
The InstaVolt Team
The app would not recognise the QRâŠ
The app would not recognise the QR codes on either of the two chargers I tried to use
2025幎8æ13æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hi John, thank you for taking the time to leave us a review. Weâre sorry for the inconvenience you experienced with the QR codes on our chargers. This isnât the experience we want for our customers.
If you could please email us at info@instavolt.co.uk with the location of the chargers you visited, weâll look into this straight away and work to prevent it happening again.
Kind regards, the InstaVolt team
Wonderful
Just used the one at McDonaldâs Oakham ! Easy to use charged very quickly !! Just wish I had downloaded the app before I charged my car
2025幎8æ13æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hi David, thank you for your 5 star review. We are so glad to hear that you were able to charge quickly! We look forward to seeing you on the Network again soon. Kind regards, the InstaVolt team.
instavolt.co.uk ããã®åç
Hello Lynne,
Thank you for your kind review, we are happy to hear you find our chargers to be easy and fast.
If there are any further improvements you believe we could make to earn those extra two stars, please let us know at info@instavolt.co.uk, we are always happy to help!
Thank you, we hope to see you on the network soon.
Kind regards, The InstaVolt Team
Chargers always available and workingâŠ
Chargers always available and working without issue plus the 50p per KWh deal is fantastic thanks
2025幎8æ12æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hello Thomas,
Thank you ever so much for your five star review! We are glad to hear you find our chargers are always working without issue, it's also great to hear you're taking good advantage of our deals!
We hope to see you on the Network again soon.
Kind regards, The InstaVolt Team.
Have never had any issues at any of theâŠ
Have never had any issues at any of the chargers. Even better now they do the off peak rates @54ppkh. Only criticism is the parking distance between the cars is very tight. Especially when youâre in a big car like mine. (McDonaldâs chargers) 2 big cars wonât fit together so too have to wait. Other than that every ring is perfect t.
2025幎8æ8æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Good afternoon
Thank you so much for your kind feedback, weâre happy to hear youâve always had a smooth charging experience with us, and that youâre enjoying the new off-peak rates. We really appreciate you pointing out the parking space issue at the McDonaldâs location. We understand how this can be tricky for larger vehicles and will share your comments with our site partners to explore any improvements.
Thanks again for your support, and we look forward to seeing you on the network soon.
Kind regards, The InstaVolt Team
Winchester Hub is just breathtakinglyâŠ
Winchester Hub is just breathtakingly fantastic ,so easy to park , several disabled bays . Wonderful coffee shop and toilet facilities, also children's play park too . This is a fast hub facility and from near empty takes maximum of 1.5hr to fully charge . Good tip bring book or word search / cross word with you and time just flies .
2025幎8æ7æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hello Derek,
Thank you so much for your review of our Winchester Hub!
Weâre delighted to hear you found the location so convenient, from the parking and disabled bays to the coffee shop, play area, and facilities. Itâs great to know you enjoyed the fast charging speed!
We look forward to welcoming you back for your next charge.
Kind Regards, The InstaVolt Team
Great charge via using the app
Charging was okay however the screen says time to plug in your vehicle. I use the app plugged in the vehicle as normal. Everything started to charge so no problem there but the screen never changed. It might confuse some people.
2025幎8æ9æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hello John,
Thank you for taking the time to share your experience. Weâre pleased to hear your charging session went smoothly, but we appreciate you pointing out the issue with the on-screen message. Weâll pass this feedback to our technical team so they can investigate.
If you are ever in a position where you need assistance at our chargers, please call our 24-hour helpline which is displayed on the signage and one of our call agents will be able to assist you. The number is, 0808 281 4444.
We look forward to seeing you on the network again soon
Kind Regards, The InstaVolt Team
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