didnt return my remaining deposit money immediately it took 45 pounds and i only used 15. . When I phoned up and an automated service said it can take up to ten working days. this is simply not good e... ãã£ãšèŠã
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Winchester Hub is just breathtakingly fantastic ,so easy to park , several disabled bays . Wonderful coffee shop and toilet facilities, also children's play park too . This is a fast hub facility and... ãã£ãšèŠã
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Visited InstaVolt in Whitehaven today for the first time and had a great experience. I bumped into Danny, who clearly works for InstaVolt, as I was a bit unsure about the process and asked for some he... ãã£ãšèŠã
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So glad to have found Instavolt - quick charging, close to amenities to enjoy while we wait (handy with the kids) and really reasonable prices. We're relatively new to electric car but this has made r... ãã£ãšèŠã
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Getting the UK's electric vehicle drivers back on the road in minutes with our rapid charging stations. Simple, contactless payment with no connection charge or subscriptions.
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Cedarwood, Crockford Lane, RG24 8WD, Basingstoke, è±åœ
- 01256305900
- info@instavolt.co.uk
- instavolt.co.uk
3.8
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£20 to change my card?
Until now I've always found it easy (if a bit expensive) to charge with Instavolt using the app. Now, though, my card has expired, and for some reason Instavolt wants to charge me £20 to change my card. I guess I'd get this back when I charge again, but there's no guarantee I'll be using their chargers again. So that's goodbye to the Instavolt app from me.
In response to your reply: There is absolutely no need to debit £20 from the linked bank account to verify a payment card. That's just ludicrous and frankly a bit scammy. Your chargers are fine and work well, as does your app, so I don't understand why you'd want to engage in such petty money grabbing. It's really disappointing behaviour.
2025幎9æ27æ¥
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instavolt.co.uk ããã®åç
Good afternoon,
Thank you for your feedback regarding your payment query.â¯â¯
Please note, that when you add a payment card to a credit account on the app, £20.00 is taken from your linked bank account to validate your payment card. If you havenât used the account to charge in over a month, youâll need to re-validate the card by authorising a £1.00 transaction.
Validation amounts are then added to your app account balance and will be automatically put towards the cost of your charging session, or you can withdraw them back to your bank account by going into âpaymentâ and then âWithdraw Fundsâ.
We hope this helps and if you have any other questions or concerns, please let us know at info@instavolt.co.uk.â¯â¯
Kind regards, The InstaVolt Team
Fully working and super easy to useâŠ
Fully working and super easy to use app!
Enjoying the extended peak prices and hope this will be made permanent!!
Thanks instavolt for thinking of your community instead of lining your pockets like some of your competitors!
2025幎9æ26æ¥
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instavolt.co.uk ããã®åç
Good afternoon,
Thank you for your five star review. We are glad to hear you found our app to be easy to use and you have been taking good advantage of our off peak rate. We hope to see you on the network again soon!
Kind regards, The InstaVolt Team
The problem I have is that the parkingâŠ
The problem I have is that the parking spaces are too small and my car has to be parked backwards which makes it extremely hard for me to get to the charging area and the payment machine.
I am disabled and although I can walk a bit I have to use a walking frame which means it is extremely difficult to get to the machine to pay. I feel unsteady because the machine is up a step which I struggle with. If anyone needed to charge their car and they were confined to a wheelchair they would not be able to do it and not everyone needs a carer. Some people want to remain to independent .
Another problem is the plug in cable is extremely heavy and difficult to move. I donât have anybody who can charge the car for me as my family live abroad and my housing association wonât let me have a charger at home as the cable needs to cross a path and I canât afford to pay for that so I have to use a public charger. The one I use is a shops car park and the charging stations are the fur to heat away they could possibly be which again makes it a hard walk for the disabled.
2025幎9æ26æ¥
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instavolt.co.uk ããã®åç
Good afternoon,
We are sorry to hear you experienced difficulties charging with us and we apologise for the inconvenience caused.
As a business we are aware of the challenges that some of the current charging infrastructure creates with regards to accessibility. Weâre taking our responsibility seriously and have a dedicated InstaVolt Accessibility Team who are reviewing sites at design stage, to ensure accessibility provisions are added where possible. Where feasible, InstaVolt are actioning many changes across the network, including updated designs to provide additional space around charger bays, removal of wheel stops for future sites and an updated charger design that includes lower screens/ payment terminals and a new cable management system for easier manoeuvrability. These changes are taking effect across the network now and can be seen in recent site activations.
Whilst we are always looking to improve our network offering, there are other challenges we have to consider, such as landowners space allocation, where there is insufficient space to provide wider charging bays. Whilst there is no straight forward answer, we are continuing to explore all options to make charging more accessible where we face these constraints.â¯â¯â¯
Please feel free to stay in touch with us on this matter, and if we can provide any further assistance, please do not hesitate to contact us at info@instavolt.co.uk.â¯
Kind regards, The InstaVolt Team
Went to the Marshalls yard inâŠ
Went to the Marshalls yard in Gainsborough lincs after seeing on Facebook that you had reduced from two units to only one only to find its not working...
2025幎9æ26æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Good afternoon,
Thank you for your review, we do apologise for the inconvenience you experienced at Marshalls Yard.
We have recently upgraded thee model of charger at this site, which would explain the issues that occurred during your visit. The charger is currently available and has been operating as usual since your visit with sessions since. However, we will continue to monitor the station, in case we receive further reports that could suggest a potential problem that needs further investigation.â¯â¯
Thank you for taking the time to report this to us and if you have any other questions or concerns, please let us know.
Kind regards, The InstaVolt Team
Very fast charging and off peak pricesâŠ
Very fast charging and off peak prices itâs a win win
2025幎9æ26æ¥
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instavolt.co.uk ããã®åç
Good afternoon,
Thank you for your five star review, we are glad to hear you received a fast charge and were able to take advantage of the off-peak rate. We hope to see you on our network again soon.
Kind regards, The InstaVolt Team
Good service
Good service. I would have given 5* if you fix charger level option on your app. Currently it's unavailable.
2025幎9æ22æ¥
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instavolt.co.uk ããã®åç
Hi Raj, thank you for your review. We are glad to hear that you are happy with our service. We would like to look into the issues you are having with the app further to ensure everything is working seamlessly. Please could you email us at info@instavolt.co.uk with further details of the issue? Kind regards, the InstaVolt team.
Easy to use ⊠even better with app
Easy to use. App is efficient and quick for charging
2025幎9æ19æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hello, thank you for your 5 star review! We are so glad to hear that you find our chargers easy to use and that you find the app quick and efficient. We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
Expensive and largely useless
I use so many different chargers but predominantly Tesla Super Chargers. They are a breeze and most others are too but InstaVolt is always a problem. The customers services isnât much better. Itâs just pot luck if you get one thatâs working and then if it is itâs so overpriced I should just take a taxi everywhere.
My advice, use IONITY, Tesla or any other one really.
2025幎9æ15æ¥
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instavolt.co.uk ããã®åç
Hi Peter, thank you for your review. We are sorry to hear that you have been experiencing issues when charging with us. We would like to look into this for you, if you do have any specific issues please do email us at info@instavolt.co.uk. Kind regards, the InstaVolt team.
The InstaVolt app is very easy to use
The InstaVolt app is very easy to use, and using the charger was even simpler. I gave it 4 stars because it seems that the promotions and lower prices are primarily available for wealthier individuals in the South, while those of us in the North have to pay more.
2025幎9æ9æ¥
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instavolt.co.uk ããã®åç
Hi Max, thank you for taking the time to leave us a review. We are glad to hear that you find the app and chargers easy to use. Our Summer promotions are available at certain sites across the country, however you can take advantage of our Off Peak pricing on the app between 8pm-7am. This is across the entirety of our Network and allows customers to charge at a lower rate of £0.54 per kWh. We hope to see you on the Network again soon. Kind regards, the InstaVolt team.
Very easy to use
Very easy to use. Just swipe your card unplug and jog on. Fast charging aswell. No complaints
2025幎9æ8æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hi Doug, thank you for your review. We are happy to hear that you find our chargers fast and easy to use. We hope to see you charging with us again soon. Kind regards, the InstaVolt team.
charged my car didn't realise everyâŠ
charged my car didn't realise every time offered bank card they charged me 45 pounds as i thought it wasn't operating 10 days gone no refund owed 100 pounds will call them again
2025幎8æ31æ¥
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instavolt.co.uk ããã®åç
Hi Stewart, thank you for your review. We're so sorry to hear about the issues you faced when trying to charge. When a customer starts a charging session using a bank card, a £45.00 pre-authorisation fee is temporarily held to validate the payment method. This is automatically released by InstaVolt but can sometimes take longer for the your bank to process these. It can sometimes take 5â10 working days, although is often much quicker.
You mentioned the funds haven't been released, please could you email us at info@instavolt.co.uk with the date, time, and location of your charging attempts, along with the last four digits of the card used. Weâll investigate and get back to you as quickly as possible.
Thank you again for bringing this to our attention, and we look forward to resolving it for you.
Kind regards,
InstaVolt
Scandalous company took 45 pounds andâŠ
Scandalous company took 45 pounds and kicked me off machine after £1.45 worth of electricity leaving me stranded in breen 115 miles away from my home in Birmingham, donât use this company if you can get your electricity somewhere else
2025幎9æ4æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hi Mark, thank you for taking the time to leave a review, please accept our apologies for the inconvenience caused by your experience. Please rest assured the £45.00 pre-authorisation fee will be released back to you automatically. If you are ever in a position where you need urgent support at one of our chargers, please call our 24/7 free support line. So that we can look into why your session cut out, please can you email us at info@instavolt.co.uk with the date, time, and location, along with the last four digits of the card used. Weâll look into this as soon as possible.
Kind regards,
InstaVolt
Disgustingly Unprofessional â Avoid This Company
By far the rudest HR/Hiring team experience Iâve ever had. The interviewer (Rachel) opened the call with, âYou wonât get much from this call but if youâre successful weâll let you know,â immediately setting a tone of disinterest, dismissal, and unprofessionalism.
When I explained that I had tried to research the company but their website kept freezing, I was met with rudeness instead of understanding: âYouâve had all weekend,â âYou didnât check on a phone,â and finally âWell it works for me.â I even provided screenshots to prove the site wasnât working. Her response? She said there was no point continuing and ended the call on me â disgustingly unprofessional.
If this is how they treat candidates making an effort, it says everything about their culture and values. Completely unprofessional, condescending, and a terrible reflection of the company. I wouldnât advise anyone to apply here if this interview is at all representative of their culture or working environment.
2025幎9æ8æ¥
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instavolt.co.uk ããã®åç
Hi Sana,
I am sorry for the experience youâve described. What you encountered is not how we expect our team to conduct interviews and we aim for every interaction to be respectful, courteous, and helpful, regardless of the outcome.
I am already looking into this and reviewing the interview, addressing the conduct you flagged and re-briefing our hiring team on our standards. Iâve also asked our IT team to investigate the website freezing you reported and to make sure candidates have an alternative way to access information if the site isnât working.
If youâre open to it, Iâd appreciate the chance to speak with you directly about this matter. Please reach me at info@instavolt.co.uk and address to InstaVolt HR Manager, and I will pick this up personally.
Thank you for taking the time to share your candid feedback and bringing this to my attention.
Great charging at winchester hub
2025幎9æ7æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hello Umer,
Thank you for your five-star rating and for sharing such kind feedback. Weâre glad to hear the you had a great charging experience at our Winchester superhub. We hope to see you on the network again soon!
Kind regards, The InstaVolt Team
Helpful employee
Spoke to James in Scarborough who was pleasant and polite in helping us .He is a credit to your company.
2025幎9æ4æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hello Lynne,
Thank you for your five-star rating and for sharing such kind feedback. Weâre glad to hear that James was able to help you and that you found him pleasant and polite. Weâll be sure to pass on your comments to him, as heâll be very pleased to know he made a positive impression.
We really appreciate your support and look forward to seeing you again soon.
Kind regards, The InstaVolt Team
Really easy to use if this is yourâŠ
Really easy to use if this is your first time and not sure how it works there is usually some one already someone who is willing to help you
2025幎9æ3æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Hello, thank you for your 5 star review. We are so glad to hear that you find our chargers easy to use and that you feel you can lean on other EV users to enhance the experience! We hope to have you charging with us again soon. Kind regards, the InstaVolt team.
Plenty of handy easily accessibleâŠ
Plenty of handy easily accessible locations. A big bonus is the rate reductions after 8PM.
2025幎9æ2æ¥
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instavolt.co.uk ããã®åç
Hi Chris, thank you for your 5 star review. We are so glad to hear that you were happy with our accessible locations and our reduced evening rates! We look forward to having you charge with us again soon. Kind regards, the InstaVolt team.
App not working, wouldn't charge
I put 20 credit on the instavolt app and it still wouldn't let me charge. So I had to use my contactless card and not benefit from the off-peak rate to 54 pence in porthleven, Cornwall
Had to pay 87p. Despite it being after 8:00 in the evening when it's supposed to be 54p
2025幎9æ2æ¥
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instavolt.co.uk ããã®åç
Hi Mr Hartill, thank you for taking the time to leave us a review. We are sorry to hear that you experienced issues when trying to charge via the app. Please could you email us at info@instavolt.co.uk with the details of your charging session and the email associated with your app account so that we can look into this for you? Kind regards, the InstaVolt team.
Unworthy to download
I have tried with the app in both liverpool and London but didn't get and best. It kept me waiting till I fed up. I have called the customer service however that was not useful . On the end it was time wasting.
2025幎9æ1æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Good afternoon,
Thank you for your feedback, we are sorry to hear about your experience.
We would like to look into this further for you, by sharing further details about your experience with our app, we will be able to investigate why you may have been having trouble with using it.
We have sent you this information request through Trustpilot, once we have your details we will be able to assist you further with your app.
Please accept our apologies once again, we look forward to hearing back from you.
Kind regards, The Instavolt Team
I paid 45 pounds for ten minutes
I paid 45 pounds for ten minutes. only got from 7% to 33%. then the charger malfunction. I now have to wait five to ten days to get my money back. This is not what hard working people bargain for. much to expensive for this type of service.
2025幎8æ31æ¥
èªçºçãªã¬ãã¥ãŒ
instavolt.co.uk ããã®åç
Good afternoon,
Thank you for your feedback, we are sorry to hear about your experience. Weâd really like to look into this further for you.
Please may you provide us with your email address so we can check the charging session and confirm the charger is working as it should? We have sent you a request for this through Trustpilot.
Just to clarify, the £45 you saw taken was a pre-authorisation hold. This is not a charge for ten minutes of use, but a temporary amount reserved by your bank to validate your payment card. The actual cost of the electricity you used will replace this amount, and any difference will be released back to you automatically, usually within 5â10 working days depending on your bank.
We completely understand how frustrating this can feel, and weâd like to make sure everything is working correctly for you, please do share your details with us so we can investigate further.
Kind regards, The InstaVolt Team
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