ION8 レビュー 

ION8 からの回答

2026年6月23日

Hi there,

Thank you for your feedback. We're delighted to hear that you're pleased with the quality and that the product looks really good. We take great pride in offering products that not only perform well but also look fantastic, so it's wonderful to know we've met your expectations.

We appreciate your support and thank you for taking the time to share your experience.

Shafina Shogun, Customer Service Manager

ION8 からの回答

2026年6月23日

Hi there,

Thank you for your wonderful feedback. We're delighted to hear that you're so happy with your bottles and that you love the child-friendly designs. It's especially great to know that they're proving to be durable and standing up to everyday use!

We really appreciate you taking the time to share your experience and hope you continue to enjoy your bottles for years to come.

Shafina Shogun, Customer Service Manager

ION8 からの回答

2026年6月23日

Hi there,

Thank you for your fantastic feedback. We're thrilled to hear that you found our customer care amazing. Our team works hard to provide the best possible service, so it's always rewarding to receive such positive comments.

We truly appreciate your support and look forward to helping you again in the future.

Shafina Shogun, Customer Service Manager

ION8 からの回答

2026年6月23日

Hi there,

Thank you for your feedback. We're sorry to hear that your original parcel didn't arrive, but we're pleased that our team was able to assist you and arrange a replacement quickly. It's great to know that the replacement was delivered successfully and that we could resolve the issue for you.

We appreciate your patience and thank you for taking the time to share your experience.

Shafina Shogun, Customer Service Manager

ION8 からの回答

2026年6月23日

Hi there,

Thank you for your feedback. We're delighted to hear that you received great customer service and that your issue was resolved quickly. Providing prompt and effective support is always our goal, so it's wonderful to know we met your expectations.

We really appreciate you taking the time to share your experience.

Shafina Shogun, Customer Service Manager

ION8 からの回答

2026年6月23日

Hi there,

Thank you for your lovely feedback. We're so pleased to hear that you received great customer service from Ellvee. I'll be sure to pass your kind comments on, as I'm sure they'll be delighted to hear them.

We really appreciate your support and hope to serve you again soon.

Shafina Shogun, Customer Service Manager

ION8 からの回答

2026年6月23日

Hi there,

Thank you for your wonderful feedback. We're delighted to hear that you found the ordering process easy, were kept informed throughout, and that your order arrived without any issues. It's especially great to know that the bottle was well received and made the perfect gift for the recipient.

We really appreciate you taking the time to share your experience and look forward to serving you again in the future.

Shafina Shogun, Customer Service Manager

ION8 からの回答

2026年6月19日

Hi Fiona,

Thank you for your fantastic review! We're delighted to hear that the bottles are living up to their reputation and keeping drinks cool for hours.

We're sorry to hear your children lost their previous bottles... although we're choosing to believe they've become so popular that they've been "adopted" by other children! 😊

Thank you for coming back for a second order and for your continued support. We hope these bottles stay with their rightful owners for a little longer!

Shafina Shogun
Customer Service Manager

ION8 からの回答

2026年6月19日

Hi Mike,

Thank you for taking the time to leave us a review - we really appreciate it! We're delighted to hear that you love our products and that they've met your expectations.

Your support means a lot to us, and we look forward to serving you again in the future.

Shafina Shogun
Customer Service Manager

ION8 からの回答

2026年6月19日

Hi Gosia,

Thank you so much for your fantastic review! We're delighted to hear that you love your bottles and that Ellvee was able to assist you.

Sustainability is incredibly important to us, and one of the ways we support this is by offering replaceable parts, helping to extend the life of our products and reduce waste. It's wonderful to know that this is something you appreciate.

Thank you again for your support and for taking the time to share your experience.

Shafina Shogun
Customer Service Manager

ION8 からの回答

2026年6月19日

Hi Adrian,

Thank you so much for taking the time to leave such a lovely review. I am glad that Ellvee was able to resolve the situation for you because helping our customers really is important to us!

Shafina Shogun
Customer Service Manager

ION8 からの回答

2026年6月18日

Hi Kate,

Thank you for taking the time to leave a review - we are glad you are happy with the process of ordering and the value! :)

Shafina Shogun
Customer Service Manager

ION8 からの回答

2026年6月18日

Hi Vicki,

Thank you so much for the lovely review, we really appreciate it! I am glad your son is loving his new personalised bottle :)

Shafina Shogun
Customer Service Manager

ION8 からの回答

2026年6月18日

Hi Louise,

We hope the grandkids love them too! Thank you for taking the time to leave a review :)

Shafina Shogun
Customer Service Manager

ION8 からの回答

2026年6月18日

Hi there,

Thank you for your feedback. We're delighted to hear that you like the design and size of the bottle for your little one.

We're sorry to hear about the issues you've experienced with the seals. We've reached out to you directly to learn more and see how we can help resolve this for you, as we'd love the opportunity to improve your experience.

Kind regards,

Shafina Shogun
Customer Service Manager

ION8 からの回答

2026年6月18日

Hi there,

Thank you for taking the time to leave us a review. We're delighted to hear that you are pleased with the quality of the product and that your order arrived so quickly.

We really appreciate your feedback and your support, and we hope to serve you again in the future.

Kind regards,

Shafina Shogun
Customer Service Manager

ION8 からの回答

2026年6月18日

Hi there,

Thank you for your fantastic review and for choosing Ion8.

We're delighted to hear that our design features and drink-on-the-go functionality helped us stand out for you. It's great to know that you appreciate the quality, thoughtful design, and practicality of our products.

We're especially pleased that you recognise our commitment to sustainability through the availability of spare parts and products designed to last. Creating durable products that benefit both our customers and the environment is something we're very passionate about.

Thank you again for your support and feedback. We hope you continue to enjoy your Ion8 bottle for many years to come.

Kind regards,

Shafina Shogun
Customer Service Manager

ION8 からの回答

2026年6月18日

Hi there,

Thank you for taking the time to leave us such a lovely review.

We're delighted to hear that the bottle is easy for your child to hold and use independently, while still being lightweight and practical for everyday school use. It's also great to know that your order arrived promptly and in perfect condition.

Most importantly, we're thrilled that your son loves taking his bottle to school. Hearing that our products are making a positive difference for families is always wonderful to hear.

Thank you again for your support, and we hope your son continues to enjoy using his Ion8 bottle.

Kind regards,

Shafina Shogun
Customer Service Manager

ION8 からの回答

2026年6月18日

Hi there,

Thank you for your feedback. We're sorry to hear that you have concerns about the product and understand how important safety is when purchasing for young children.

We have reached out to you directly regarding this, and we'd like to reassure you that we offer a 30-day return period, even if the product has been used.

Kind regards,

Shafina Shogun
Customer Service Manager