I use iqos iluma i and ploom aura both. Iqos give you good throat hit like actual cigarette but one terea stick only last for couple of minutes or just 14 puffs which is very disappointing whereas plo... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Just spoke with Hasnaa on the customer care team regarding my positive experience with ZYN. Great products and great to have "dry" nicotine pouches in addition to "wet" pouches which are not to everyo... もっと見る
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I contacted IQOS to get my defective Iluma One replaced. I spoke to Jasmine who was extremely helpful, always courteous and very professional. She is a real asset to the company. I've spoken to her on... もっと見る
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My call was taken by Azzy, he was exceptionally helpful and dealt with my login in problem quickly and professionally. I was expecting a longwinded conversation because I had stupidly caused my own pr... もっと見る
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企業情報
IQOS UK について
当該企業による記述
Welcome to IQOS! If you’re an adult smoker looking for a better alternative to continued smoking, IQOS is here to support you in your journey. Our heat-not burn products combine an electronic device IQOS, with specially designed tobacco sticks called HEETS and TEREA. IQOS also heats tobacco-free sticks called LEVIA. IQOS and heat-not-burnsticks are not risk-free. HEETS ,TEREA and LEVIA contain nicotine, which are addictive. For adult use only.
Try IQOS ILUMA ONE for £5. Use our ILUMA ONE heated tobacco device for 14 days before deciding to buy.
Welcome to VEEV One! If you are an adult vaper looking for a new vape that offers a range of flavours, VEEV One is here for you. VEEV One is an affordable, user-friendly pod-based vape device. We offer 2000 puffs* in our starter kit for only £9.99, as well as a range of 12 different pods flavours to choose from. VEEV One Pods contain nicotine, which are addictive. For adult use only.
連絡先
4.4
優良
9652件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 99％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
この企業を閲覧した人は、以下の企業も閲覧しています。
Bilal is a legend
Bilal was such a great help, he answered all questions and made the whole situation simple!!
2026年10月1日
自発的なレビュー
IQOS UK からの回答
Hi Awess Sharif, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
IQOS UK からの回答
Hi Maria Crivat, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Very helpful
Very helpful, listened to my concerns and he was able to deal with them, also offered solutions in a professional manner.
2026年9月22日
自発的なレビュー
IQOS UK からの回答
Hi luap remlap, thank you for taking the time in leaving us feedback. We are always aiming in doing our best to keep our customers satisfied.
Thanks again for the review!
IQOS Team
Ed was extremely helpful and really…
Ed was extremely helpful and really made sure everything was okay with my product.
He really looked after me and made sure that everything was sorted out.
What a gem!
2026年9月29日
自発的なレビュー
IQOS UK からの回答
Hi Yassmine Tabka, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Customer service was great
Customer service was great . I spoke to Fadva .Very professional yet friendly and helpful
2026年9月29日
自発的なレビュー
IQOS UK からの回答
Hi Rolanda P, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
IQOS UK からの回答
Hi Umut Kirik, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
IQOS UK からの回答
Hi customer, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
Great customer service received from…
Great customer service received from Maria. Very professional and helpful solving my issue.
2026年9月28日
自発的なレビュー
IQOS UK からの回答
Hi constantin, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
Started chatting to robot but was…
Started chatting to robot but was quickly redirected to Jason, cause robot couldn't help. Jason dealt with my enquiry quickly and smoothly. Thank you
2026年9月28日
自発的なレビュー
IQOS UK からの回答
Hi Jovita Brazionyte, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
I contacted IQOS re my defective device
I contacted IQOS to get my defective Iluma One replaced. I spoke to Jasmine who was extremely helpful, always courteous and very professional. She is a real asset to the company. I've spoken to her once before and her service and telephone manner is second to none! She resolved the issue in record time and I couldn't be happier with the service I received. Thanks again:)
2026年9月28日
自発的なレビュー
IQOS UK からの回答
Hi Ky, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
⭐⭐⭐⭐⭐ Excellent customer service
⭐⭐⭐⭐⭐ Excellent customer service – quick, professional and genuinely helpful!
I recently contacted IQOS/VEEV customer service after experiencing poor quality with my VEEV Blue Mint pods, including one leaking into my mouth. Although it was a really unpleasant experience, I'm genuinely impressed with how quickly and professionally my complaint was handled.
A special thank you to Jasmine and Bilal, who were both fantastic. Jasmine took the time to follow up and check whether I'd experienced any injury or discomfort, showing genuine concern for my wellbeing. Bilal was equally helpful, listened to my feedback, reassured me about the product quality and arranged a replacement of 3 VEEV ONE Mango pods.
What really stood out to me was how quickly everything was resolved, how professional and understanding both representatives were, and how valued I felt as a customer.
It's refreshing to receive such a positive customer service experience, especially when contacting a company about a product complaint. They turned a disappointing situation into a really positive experience.
Thank you, Jasmine, Bilal and the IQOS/VEEV team! Excellent service from start to finish. ⭐⭐⭐⭐⭐
2026年9月28日
自発的なレビュー
IQOS UK からの回答
Hi Stevie-Leigh McIntosh, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
IQOS UK からの回答
Hi Cristian Covaci, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
IQOS UK からの回答
Hi Karen, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
I never received my parcel and they…
I never received my parcel and they have failed to do anything about it.terrible service.
2026年9月25日
自発的なレビュー
IQOS UK からの回答
Hi Richard, we are very sorry you feel this way.
We have contacted you privately as we'd like to provide you with the necessary support.
We kindly advise you to check your email address you used for registering Trust Pilot, you should have received an email. Also, please note that maybe the message has landed into the “spam” section of your mailbox.
We hope to hear back from you soon.
Marion, IQOS Team
Customer service is great
Customer service is great. Very friendly and explains everything you need help on in a detailed and patient matter.
2026年9月24日
自発的なレビュー
IQOS UK からの回答
Hi sev kantar, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
Helpful, attentive
Sakina was polite, friendly, listened to my opinion, and acted on it.
Great customer service.
2026年9月24日
自発的なレビュー
IQOS UK からの回答
Hi HD, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
Thank you Ahmed
Thank you Ahmed! Brief & straight forward assistance! High Five! 🌟🌟🌟🌟🌟 to you Ahmed!
2026年9月23日
自発的なレビュー
IQOS UK からの回答
Hi Raymar Drilon, thank you for the positive feedback! Should you ever need support with your IQOS in the future, we are here to help. Indeed, our biggest focus it to do our best to always be available and supportive to our customers in order to offer them a pleasant and unique experience.
All the best,
IQOS Team
ED guided me and solved all my ordering…
ED guided me and solved all my ordering issues he is amazing, always recommend his excellent customer service skills and patience.
2026年9月22日
自発的なレビュー
IQOS UK からの回答
Hi Hussein Damji, thank you for the kind words.
I am happy that you have been satisfied with the support given to you and should you ever need us again, we are always here to help.
We wish you all the best.
IQOS Team
It’s very helpful and good service from…
It’s very helpful and good service from customer service name AZZY👍
2026年9月22日
自発的なレビュー
IQOS UK からの回答
Hi Yeaw Kelvin, We also want to thank for your kind words and we are happy to have managed to reach your expectations. Our Customer Care team is always there and happy to support you; via phone, chat or email.
Have a great day.
IQOS Team
Very nice assurance with my problem
Very nice assurance with my problem , quickly resolved Bilal was very professional
2026年9月21日
自発的なレビュー
IQOS UK からの回答
Hi Ewelina Kasperowicz, thanks a lot for the positive feedback! We are glad to hear it.
Thanks again for sharing your experience and we wish you all the best.
IQOS Team
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